364 results found

1. Bug

   I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
   In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
   Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate it or at least to remove it from the main page.
   I guess that Adobe created a node in its graph but without the associated file, but I can’t understand why.
   Thank you
   PS: I had iOS 11 when this trouble have begun and now I have iOS 12

   I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
   In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
   Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate… more

   2 votes

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   1 comment  ·  Bugs  ·  Delete…  ·  Admin →
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   AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   Hi Michelangelo,

   Is the file locally stored on your iPhone/iPad? If so, please tap “Files” in the bottom tab bar and check the file listing of “On This iPhone/iPad”. Do you see the file?

   Would you please try deleting the file from the Files > Location > One This iPhone/iPad (instead of Home > Recent)?

   1. Tap “…”.
   2. Scroll down the menu that pops up.
   3. Tap “Delete” (which is the last item in the menu).

   It may also help to restart your device and try again.

   https://support.apple.com/en-us/HT201559

   Please let us know if you still have a problem deleting the file.

   Thank you.

2. Cannot change my file to PDF

   I cannot take my files and Create a PDF. This recently just started happening.
   I use this app for work. It has been really useful. I really need it. Please fix .
   I have the current update for iPhone 12.1.2
   Please help

   31 votes

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   2 comments  ·  Bugs  ·  Delete…  ·  Admin →
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   Resolved  ·  Pat Wibbeler responded

   Please let us know if you are still having this problem. We have not been able to reproduce and have not heard back on request for more information.

3. It can't install on iOS previous versions

   It's cannot installed on previous iOS versions unfortunately.
   So sad.

   1 vote

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   0 comments  ·  Bugs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   Hi,

   The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

   Here are a couple of options that you can try.

   (a) Update iOS on your iPad/iPhone

   If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

   (b) Download the last compatible (not the latest) version of Acrobat Reader

   When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

   If so, you can choose the Download option from the alert to download and install the last compatible version of Acrobat Reader.

   © Use other Apple ID (that is associated with older versions of Acrobat Reader) to sign into App Store.

   If the App Store app did not provide an option to download the last compatible version of Acrobat Reader, you can sign out from iOS Settings > iTunes & App Store, tap your Apple ID, sign out, and sign in with the Apple ID that was previously used to download and install older versions of Acrobat Reader.

   Hope you can make it work with one of the options above.

   Hi,

   The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

   Here are a couple of options that you can try.

   (a) Update iOS on your iPad/iPhone

   If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

   (b) Download the last compatible (not the latest) version of Acrobat Reader

   When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

   If so, you can choose… more

4. Lost Comments: The new app keeps deleting/not saving annotations

   After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

   147 votes

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   31 comments  ·  Bugs  ·  Delete…  ·  Admin →
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   Need Info  ·  Jeffrey Xiong responded

   Hi,

   We’re really sorry for any inconveniences this has caused.

   If you can answer any of these specific questions, that would be really helpful:

   - How long had you been commenting for before you lost data?
   - Did you click the ‘done’ button in the top left?
   - Did you only use a single tool (highlight), or did you alternate?
   - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
   - Did you share the file?
   - Did the app crash?

   If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

   Thank you,
   Jeffrey