1699 results found
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Subscribed to PDF pack but there was error downloading. Am now subscribed but the pack is not activated. Have removed app and retried, down
Subscribed to PDF pack but there was error downloading. Am now subscribed but the pack is not activated. Have removed app and retried, downloading from cloud so issue not resolvable.
3 votesHi,
It may take some time for the Acrobat app to recognize the newly purchased subscription.
Would you please try signing out & in using the Adobe ID that is associated with the purchase?
If PDF Pack is still not activated, please contact Adobe Customer Care.
https://helpx.adobe.com/contact.html
Thank you for your patience.
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Bug
I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate…2 votesHi Michelangelo,
Is the file locally stored on your iPhone/iPad? If so, please tap “Files” in the bottom tab bar and check the file listing of “On This iPhone/iPad”. Do you see the file?
Would you please try deleting the file from the Files > Location > One This iPhone/iPad (instead of Home > Recent)?
1. Tap “…”.
2. Scroll down the menu that pops up.
3. Tap “Delete” (which is the last item in the menu).It may also help to restart your device and try again.
https://support.apple.com/en-us/HT201559
Please let us know if you still have a problem deleting the file.
Thank you.
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Adobe for IPad 1st generation
Hi! I need help! Until yesterday I could use the adobe acrobat on my IPad 1st generation, but I had to restarting it and now the app just doesn't work, I cann't download it on iTunes. Could anybody help me?
Thanks a lot!!
Ornella1 voteHi Ornella,
It is possible to download and install the last compatible (not the latest) version of Acrobat.
The trick is to use the Apple ID that was previously used to download an older version of Acrobat.
Please sign into the App Store app on your iPad using the Apple ID. When you see the alert with the Download button, please tap the Download button.
https://forums.adobe.com/message/6429092#6429092
Hope this helps.
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Sottolineature
Nonostante si attivi la funzione (diventando azzurro l'elemento sottolineatura e sia indicato un colore diverso dal bianco), la parte di testo sottolineata strisciando il dito resta priva di sottolineatura
1 voteChiusura del messaggio duplicato.
Vedi https://acrobat.uservoice.com/admin/v3/suggestions/36452311/
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Sottolineature
Nonostante si attivi la funzione (diventando azzurro l'elemento sottolineatura e sia indicato un colore diverso dal bianco), la parte di testo sottolineata strisciando il dito resta priva di sottolineatura
6 votes -
Bring back the old adobe reader!
Kindly bring back the “old” adobe reader interface that you used to have in the 2016.
This new facelift you gave the app is useless and pain **********.its only eye candy instead of any useful stuff.
My iPad Air 2 used to open all PDFs smoothly quickly and flawlessly in the old version of reader.But after your ridiculously useless update removing all good features and just becoming a processor hog,the files take ages to open!
Now I hate to use my iPad Air 2 because adobe reader sucks!
So my request is,please please bring back the old reader or at…99 votes -
Refund
This app is not what I expected. It is very complicated to share a document/pdf by sharing document it takes you to a screen that ask for an email where you like the doc. sent to and it never reaches its destination. It is complicated and I can’t seem to share a pdf right from my apple account. I want a refund.
1 voteHi,
To cancel the subscription that you purchased from Apple
https://support.apple.com/en-us/HT202039#subscriptions
or request a refund from Apple
https://support.apple.com/en-us/HT204084
Hope this helps.
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Cannot log in document cloud
I create my Adobe ID by iOS email. But I cannot log in adobe acrobat. The screen is like the attached. I changed the password for several times, but still failed. Could you kindly help?
4 votes -
Please add Tabs for viewing multiple documents
Since I exclusively use my iPad for study purposes, there are lots of pdf's I have to work on at the same time. Ability to open multiple pdf's in tabs at the same time would be very beneficial for me rather than having to go back and open another document.
The feature is available in windows so why not make it available in ios too. :)224 votes -
Cannot change my file to PDF
I cannot take my files and Create a PDF. This recently just started happening.
I use this app for work. It has been really useful. I really need it. Please fix .
I have the current update for iPhone 12.1.2
Please help31 votesPlease let us know if you are still having this problem. We have not been able to reproduce and have not heard back on request for more information.
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1 vote
The current minimum iOS requirement is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.
Here are a couple of options that you can try.
(a) Update iOS on your iPad/iPhone
If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.
(b) Download the last compatible (not the latest) version of Acrobat Reader
When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?
If so, you can choose the Download option from…
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Cancel subscription
How do I cancel the subscription of this in app purchase? I only needed the PDF to be exported as a word file for one time use. I don’t need any more subscriptions of this app.
1 voteHi Maggie,
To cancel the subscription that you purchased from Apple
https://support.apple.com/en-us/HT202039#subscriptions
or request a refund from Apple
https://support.apple.com/en-us/HT204084
Hope this helps.
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It can't install on iOS previous versions
It's cannot installed on previous iOS versions unfortunately.
So sad.1 voteHi,
The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.
Here are a couple of options that you can try.
(a) Update iOS on your iPad/iPhone
If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.
(b) Download the last compatible (not the latest) version of Acrobat Reader
When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?
If so, you can choose…
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editing PDF
You should do all in one.
68 votes -
Unable to move files
Your current iOS version for iPad Pro.
Is really ******* me off. I don’t want share a copy.
One drop down menu. Move file to folder that it!!!!53 votesHi Geoff,
You cannot move files in Home > Recent. Please switch to Files > Locations to move files.
1. Tap “Files” at the bottom tab bar.
2. Select a location (e.g. “On This iPad/iPhone”, “Document Cloud”).
3. Tap “…”.
4. Tap “Move” from the menu that pops up.
5. Select a destination folder.
6. Tap Move.Hope this helps.
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Bug Report: Fillable forms on iPad, when the document is signed it remains fillable!
First I create a fillable form using Acrobat Pro (latest version)
- Then I add the document to Dropbox
- I open Dropbox on my iPad and select the file
- I opt to open the file in Adobe Acrobat (as they are linked)
- I fill out the fillable file and then sign the bottom (adobe doesn’t support iPad signing if the document has been made will a sign area in the form).
- Once I add the signature (using fill and sign) the document warns that ‘Signed documents are no longer editable once saved).. which is exactly what…16 votes -
Cannot convert pdf. I want to cancel my purchase. It’s useless
I purchased a pdf converter. All it did was froze my Adobe app is frozen. I want a refund or will dispute the charge on my credit card
1 vote -
1 vote
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I want my money back. I did not want to purchase any adobe software
My credit card was improperly billed. I was not informed I would be billed for the product but I just saw Adobe * Stock charge of $31.53 which I would like refunded. I do not wish to use the app if I have to pay for it. Thanks!
2 votesHi Jesse,
This is the forum for Adobe Adobe Reader for iOS, not Adobe Stock.
To cancel a Creative Cloud subscription, please see
https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
If you have purchased the subscription from Apple, you can get a refund directly from Apple.
https://support.apple.com/en-us/HT204084
Hope this helps.
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106 votes
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