371 results found

1. Adobe PDF Writer randomly leaves out things

   When creating a document by clicking save as Adobe PDF in word, I am finding that it will randomly leave out sentences in the final product. It is very prevalent after photos and section headings. See the examples attached.

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   6 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   
   

   Please upgrade to latest version of Acrobat DC and let us know if the issue still persists.

   
   

   Thanks

   Tanvi

2. BUG: Acrobat PDFMaker - Microsoft Word - Bookmarks

   With WORD (2016) and PDFMaker:

   When creating PDF maker and asking it to convert the Document's Headings / Styles to Bookmarks; It does not include some characters in the bookmarks.

   Characters such as Non-Breaking Hyphen. There may be others also.

   [ Special characters are inserted into work using INSERT > SYMBOL > MORE SYMBOLS > SPECIAL CHARACTERS ]

   Also the Case of text characters is taken from STYLE information, rather than from TYPED characters (I.e. from the FORMATTING, rather than the DATA). If for example the style specified all text in UPPERCASE. Then the bookmarks will be also in UPPERCASE.. Even though in Word Table Of Contents and Document Map it is not in all Upppercase and use the typed characters (not STYLE's UPPERCASE transformation).

   With WORD (2016) and PDFMaker:

   When creating PDF maker and asking it to convert the Document's Headings / Styles to Bookmarks; It does not include some characters in the bookmarks.

   Characters such as Non-Breaking Hyphen. There may be others also.

   [ Special characters are inserted into work using INSERT > SYMBOL > MORE SYMBOLS > SPECIAL CHARACTERS ]

   Also the Case of text characters is taken from STYLE information, rather than from TYPED characters (I.e. from the FORMATTING, rather than the DATA). If for example the style specified all text in UPPERCASE. Then the bookmarks will be also in UPPERCASE..… more

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3. Automate the combination of multiple images to PDF, and name the resulting PDF using the Folder's name.

   I would like to be able to place images within a folder, then batch convert many folders to produce 1 PDF per folder. For example "FOLDER1" contains 10 jpges. I would like FOLDER1.pdf to be 10 pages, "FOLDER2" to be FOLDER2.pdf and so on.

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4. PDFMaker causes Character Encoding failure

   Steps to reproduce the issue:
   1. Type text in any of the below affected scripts in Word:
   - Devanagari
   - Bengali
   - Telugu
   - Tamil
   - Arabic
   - Gujarati
   - Kannada
   - Malayalam
   - Myanmar
   - Sinhala
   2. Export the document to PDF with Acrobat > Create PDF.
   3. Run the Accessibility Check.

   Environment (OS, other related application versions, etc.):
   OS: Windows 10
   Word: 2102 (Build 13801.20360)
   Acrobat Pro DC: 21.001.20145

   Expected result:
   Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

   Observed results:
   Some Unicode characters in Word do not seem to be converted to the right codepoint in PDF, particularly combining characters. This causes Character Encoding failures in Accessibility Check.

   Steps to reproduce the issue:
   1. Type text in any of the below affected scripts in Word:
   - Devanagari
   - Bengali
   - Telugu
   - Tamil
   - Arabic
   - Gujarati
   - Kannada
   - Malayalam
   - Myanmar
   - Sinhala
   2. Export the document to PDF with Acrobat > Create PDF.
   3. Run the Accessibility Check.

   Environment (OS, other related application versions, etc.):
   OS: Windows 10
   Word: 2102 (Build 13801.20360)
   Acrobat Pro DC: 21.001.20145

   Expected result:
   Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

   Observed results:
   Some Unicode characters in… more

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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Can you please share a sample Word document exhibiting this issue?

   Thanks
   Tanvi

5. Acrobat DC - Please create version that will enable embeded video

   Adobe Team,

   I have created several thousand Acrobat DC PDFs that contain multiple embedded videos. All of those thousands of PDFs worked pretty much perfectly. Now, due to discontinuation of Flash, none work. I cannot create those PDFs with embedded video. What a nightmare. Please, if you can create a new version of Acrobat DC that restores the capability to embed video, I'll be happy to send flowers! Or money, how about money!? Everything else works fine with Acrobat DC... get the capability back! Thanks, Scott

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   Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Thanks for your feature request. This will be prioritized based on other backlog items.

   Thanks
   Tanvi

6. Error with PDF Maker: missing <Document> tag

   When using PDF Maker 20 with MS Office 365, the tag tree is missing the document root tag. Has a Sect tag instead of Document tag.

   Please correct this tag structure to meet the PDF 2.0 tag standards requirements.

   Screen capture shows the error.

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   Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Thanks for your feedback. Acrobat currently doesn’t support PDF2.0 creation. We have taken your bug report as a feature request and will be prioritized based on other backlog items.

   Thanks
   Tanvi

7. Microsoft Outlook for Mac - Convert to Adobe PDF Plugin

   The Acrobat Plugin for Microsoft Outlook on Windows, which enables Users to create an Adobe PDF Portfolio from any Mailbox or Folder while preserving the "From", "Subject" and "Date" fields while also embedding all attachments, is an INCREDIBLY powerful feature that is crucial to many of our business practices. Unfortunately, at this time, this feature is only available on the Windows version of Microsoft Outlook, thus forcing me to run a Windows 10 Virtual Machine explicitly to perform this task. If the Adobe team could implement this feature on macOS versions of Microsoft Outlook, I would be incredibly grateful as a long-time Adobe User. Thank you for all of your efforts, and if you require any clarification or details regarding my request, please don't hesitate to reach out to me. As always, I appreciate your time and consideration.

   The Acrobat Plugin for Microsoft Outlook on Windows, which enables Users to create an Adobe PDF Portfolio from any Mailbox or Folder while preserving the "From", "Subject" and "Date" fields while also embedding all attachments, is an INCREDIBLY powerful feature that is crucial to many of our business practices. Unfortunately, at this time, this feature is only available on the Windows version of Microsoft Outlook, thus forcing me to run a Windows 10 Virtual Machine explicitly to perform this task. If the Adobe team could implement this feature on macOS versions of Microsoft Outlook, I would be incredibly grateful as… more

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   Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Thanks for your feature request. We have taken a note of it and it will be prioritized based on other backlog items.

   Thanks
   Tanvi

8. White Margins

   When converting, printing, or saving a document to PDF, Adobe Acrobat creates "white margins" on each conversion. To remove the extra margins you have to follow these steps for every document:

   1. Open PDF in Acrobat
   2. Select More Tools
   3. Select Print Production
   4. Select Set Page Boxes
   5. Check Remove White Margins

   This will remove the white margins created by Adobe and use the margins of the original document. I'm told from Adobe Support there isn't a way to permanently set a user preference to prevent adding white margins. Please enable this function as it is currently a pain to have to change the setting on each PDF document conversion. We are sometimes converting 50+ documents daily.

   When converting, printing, or saving a document to PDF, Adobe Acrobat creates "white margins" on each conversion. To remove the extra margins you have to follow these steps for every document:

   1. Open PDF in Acrobat
   2. Select More Tools
   3. Select Print Production
   4. Select Set Page Boxes
   5. Check Remove White Margins

   This will remove the white margins created by Adobe and use the margins of the original document. I'm told from Adobe Support there isn't a way to permanently set a user preference to prevent adding white margins. Please enable this function as it is currently a pain to have to change… more

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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   How are you creating the PDFs?
   What format documents are you converting?

   Thanks
   Tanvi

9. Convert html to pdf on Mac

   Please allow html to be created as clickable pdfs on a Mac. The documentation you provide says it can be done on Firefox but that is false. Wasted hours with your support folks before they said it can't be done.

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   Need Info  ·  AdminSagrika Khandelwal (Admin, Adobe) responded

   Hi Valeria,

   Thanks for reaching out. We are really sorry for the inconvenience you are facing.
   As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.

   Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
   1. Launch Acrobat.
   2. Go to File→Create→PDF from Web Page.
   3. Click on “Browse” button and select the HTML file to be converted.
   4. Click Create.
   If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.

   If you want to convert an online URL, you can use Acrobat Chrome extension as it also has the capability to convert webpage to PDF.
   1. Install Acrobat extension for Chrome from https://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkaj?hl=en if not already installed.
   2. Make sure the extension is enabled in browser.
   3. Open the URL you want to convert in Chrome browser.
   4. Click on Acrobat extension icon. You should be able to see “Convert webpage to PDF” option in the extension menu.. Click on “Convert webpage to PDF”.
   6. Select a Save location for the converted PDF file and click Save when prompted.
   7. The URL should get converted to PDF.

   If you face any issues with above steps, please let us know. Thanks in advance for your co-operation.

   Regards,
   Sagrika

   Hi Valeria,

   Thanks for reaching out. We are really sorry for the inconvenience you are facing.
   As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.

   Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
   1. Launch Acrobat.
   2. Go to File→Create→PDF from Web Page.
   3. Click on “Browse” button and select the HTML file to be converted.
   4. Click Create.
   If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.

   If you want to convert an online URL, you can use Acrobat… more

10. Adobe prompting "Are you sure this file is from a trustworthy source" every time you print to PDF from Outlook

    Ever since the latest update Adobe is prompting "Are you sure this file is from a trustworthy source" every time you print to PDF from Outlook

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    5 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Please check with latest Acrobat update. This issue must be resolved now.

    Thanks
    Tanvi

11. Export animation from InDesign to interactive PDF please!

    We are an enterprise customer with over 1,000 Adobe users.
    I would like our users to be able to create animated presentations using InDesign rather than PowerPoint and export the content as an interactive PDF. Currently this can't be done, you can output the animation using Publish Online, which outputs a URL, which isn't secure or in a format we would want, not everyone wants to view presentations on the web, most of our presentations our confidential!

    I can't express enough how useful it would be to be able to export the animation to interactive PDF. We could move the majority of our users off PowerPoint and stay in InDesign for onscreen presentations. They create all their reports and exhibition boards etc. in InDesign for print, but they switch to PowerPoint when needing animation. It's so frustrating when there's a really great animation panel in InDesign, which let's you create amazing animated presentations. I've seen the animations Diane Burns creates and we could really benefit from using the tools.
    I suspect this is something that the Acrobat engineering team would need to implement, maybe working alongside Abhinav on the InDesign engineering team.
    Please tell me if this is on the roadmap?

    We are an enterprise customer with over 1,000 Adobe users.
    I would like our users to be able to create animated presentations using InDesign rather than PowerPoint and export the content as an interactive PDF. Currently this can't be done, you can output the animation using Publish Online, which outputs a URL, which isn't secure or in a format we would want, not everyone wants to view presentations on the web, most of our presentations our confidential!

    I can't express enough how useful it would be to be able to export the animation to interactive PDF. We could move the… more

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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Thanks for your feature request. This would be more applicable for InDesign team so would request you to log it under InDesign forum.
    However, we have also added it in our backlog which will be prioritized based on other items.

    Thanks
    Tanvi

12. Bug with internal links when converting PDF from Word

    This is a bug. When using the acrobat extension in macOS microsoft Word to convert the doc to a PDF it removes internal links. It works fine for external links such as websites, but if I put a link in place that quickly takes you to another place in the document when clicked, this is removed when converting to a PDF. The text still appears blue but the link is not existent.

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13. Support for opening and combining OpenOffice Documents, odt and the like.

    Simply format support for OpenOffice formats used by OpenOffice and LibreOffice.

    This is vital for those that prefer those formats over Microsoft Office formats. While they aren't as fully featured or useful in some cases they are free and open source making them a great alternative to the closed source formats of their Microsoft counterparts. Plus my book features some of these formats and i'm too lazy to convert them over...

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    Under review  ·  Amboo Srivastava responded

    Thanks for your valuable feedback. We have taken a note of it. Will keep you posted.
    -Amboo

14. why cant i just open a file in adobe when i pay a high price subscription

    pLEASE stop changing your program. I just want to open a file I receive change oredit and send it back . I want to do it the way IWANT IT / I pay a high subscription I deserve to use your program the way i did before YOU decide to change it.

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15. From PowerPoint with embedded Excel chart, pdf generated by pressing "Create and Share Adobe PDF" button produces PDF with ghost image

    Using Office 365 with latest updates. Using Adobe Acrobat Pro 2023.003.20244 64-bit.

    For multiple PowerPoint presentations, we have seen that if the PowerPoint presentation has an embedded Excel chart or an embedded Excel sheet, when we create a PDF, the resulting PDF has a ghost/shadow type image showing.

    This happens when pressing the PowerPoint toolbar button "Create and Share Adobe PDF".

    Please note that this shadow/ghosting problem does NOT happen when choosing to print and selecting "Adobe PDF" as the device to print to.

    Samples are attached.

    • 

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16. Character encoding error

    Adobe Acrobat Pro is having issues on conversions from MS Word to a PDF where it is combining characters into a single character. Most of the time it is the combination of lowercase "ti" when they show up together (e.g. Section, information, location). It functions properly in the source file of MS Word, but on the conversion Adobe combines the characters into a single character together and then doesn't recognize what character it is, throwing a Character Encoding Error. To fix you have to go into the editor, delete the combination character, and then retype the "ti" into the text editing box - which is a long process, plus you have to clean up the ADA tags afterwards on each edited text box as the editor tends to break them. Examples of the source document of a .docx that was EXPORTED to a PDF using the Adobe export engine. You can see everywhere it had the "ti" issue in the PDF.

    Adobe Acrobat Pro is having issues on conversions from MS Word to a PDF where it is combining characters into a single character. Most of the time it is the combination of lowercase "ti" when they show up together (e.g. Section, information, location). It functions properly in the source file of MS Word, but on the conversion Adobe combines the characters into a single character together and then doesn't recognize what character it is, throwing a Character Encoding Error. To fix you have to go into the editor, delete the combination character, and then retype the "ti" into the text… more

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17. Combine files tool not in Acrobat

    The newest version is missing combine files tool. When I click on cdreate, i gert a page that allows me to select files but there isn't any option to combine them. How do i get this tool into my Acrobat?

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18. bug

    Huge resource hog and cannot export Combine PDFs. Go to save and a blank window appears. Adobe DC is a piece of garbage. I've seen nothing but problems after XI. It's gotten slower, more buggy and the interface and process of using is even more cumbersome than ever. If your idea was to cause more users to spend more time on your software... good job! Mission accomplished! Now I need a solution since you've totally ruined me being able to use it for anything. Oh, but I pay for keeping it updated.

    •  

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19. Cannot upload images to create new pdf

    Ever since the new Adobe update I cannot combine 4-5 photos to create a single PDF. I used to do this all the time, but now it does not let me. Extremely frustrating as I am trying to get work done and I cannot do a basic function. Ive tried downloading the photos all sorts of ways, and even tried to work around the error through dropbox. Nothing works. I cannot upload the photos.

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20. "Save As" Should Default To Same Folder As Source Files

    1. Select 2 PDF files is the same folder to combine.
    2. Combine then Adobe Acrobat DC.
    3. Choose "Save As".

    The default folder seems to be a random place on my computer. It's never the same folder as the one with the two files that I just combined. And it takes a bunch of typing or clicking to get back to the original folder.

    This happens every single time I combine files, making it really tedious to do something that should be easy.

    Please set the default folder for 'Save As...' equal to the folder where I opened the files.

    3 votes

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