420 results found

1. Acrobat Pro DC crashes shortly after opening a pdf file

   Acrobat Pro DC crashes after opening / closing some docs in sequence

   1. Open a pdf file using AVDoc.Open(...);
   2. Close opened pdf file by clicking window close button (Acrobat main window)
   3. Repeat this sequence 3-5 times without waiting too long

   • Crash will happen shortly after opening (pdf ist already visible)
   • Crash will not happen, if Acrobat main window hasn't been closed (close tabsheet instead)
   • Crash will not happen, if Acrobat Stnadard DC is used

   Protokollname: Application
   Quelle: Application Error
   Datum: 18.12.2017 18:30:30
   Ereignis-ID: 1000
   Aufgabenkategorie:(100)
   Ebene: Fehler
   Schlüsselwörter:Klassisch
   Benutzer: Nicht zutreffend
   Computer: ***
   Beschreibung:
   Name der fehlerhaften Anwendung: Acrobat.exe, Version: 18.9.20050.57426, Zeitstempel: 0x5a1c7469
   Name des fehlerhaften Moduls: Acrobat.dll, Version: 18.9.20050.57426, Zeitstempel: 0x5a1c7441
   Ausnahmecode: 0xc0000005
   Fehleroffset: 0x0019eebd
   ID des fehlerhaften Prozesses: 0x43e6c
   Startzeit der fehlerhaften Anwendung: 0x01d37825e1a84944
   Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
   Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
   Berichtskennung: 11e6d1ad-7ecc-4f65-9893-a59e5e6ad2b9
   Vollständiger Name des fehlerhaften Pakets:
   Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
   Ereignis-XML:
   <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
   <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2017-12-18T17:30:30.813949600Z" />
   <EventRecordID>865021</EventRecordID>
   <Channel>Application</Channel>
   <Computer>***</Computer>
   <Security />
   </System>
   <EventData>
   <Data>Acrobat.exe</Data>
   <Data>18.9.20050.57426</Data>
   <Data>5a1c7469</Data>
   <Data>Acrobat.dll</Data>
   <Data>18.9.20050.57426</Data>
   <Data>5a1c7441</Data>
   <Data>c0000005</Data>
   <Data>0019eebd</Data>
   <Data>43e6c</Data>
   <Data>01d37825e1a84944</Data>
   <Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data>
   <Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll</Data>
   <Data>11e6d1ad-7ecc-4f65-9893-a59e5e6ad2b9</Data>
   <Data>
   </Data>
   <Data>
   </Data>
   </EventData>
   </Event>

   Acrobat Pro DC crashes after opening / closing some docs in sequence

   1. Open a pdf file using AVDoc.Open(...);
   2. Close opened pdf file by clicking window close button (Acrobat main window)
   3. Repeat this sequence 3-5 times without waiting too long

   • Crash will happen shortly after opening (pdf ist already visible)
   • Crash will not happen, if Acrobat main window hasn't been closed (close tabsheet instead)
   • Crash will not happen, if Acrobat Stnadard DC is used

   Protokollname: Application
   Quelle: Application Error
   Datum: 18.12.2017 18:30:30
   Ereignis-ID: 1000
   Aufgabenkategorie:(100)
   Ebene: Fehler
   Schlüsselwörter:Klassisch
   Benutzer: Nicht zutreffend
   Computer: ***
   Beschreibung:
   Name der fehlerhaften Anwendung: Acrobat.exe, Version: 18.9.20050.57426,… more

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2. II am not able to install the initial test version.

   II am not able to install the initial test version. The error message is attached below.

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   Under review  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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3. BUG Your customer survey paralyzed all the pdf documents

   Your customer survey opened up with every pfd document but didn't react to any actions and didn't let to move forward with reading/editing the document

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4. Crash Crash Crash it is like watching a NASCAR Martinsville Race.

   I do not know what your programmers did to the Adobe products in the 2018 version but all Acrobat and Illustrator keep doing is crashing my computer. I reinstalled 2017 Illustrator but there is not a rollback for Acrobat. Please tell your programmers that "Just because you can does not mean you should"

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   Under review  ·  Pratyush Dhoundiyal responded

   I am sorry for the inconvenience you are facing, next time you see Acrobat crash, can you please save the crash logs and attach them here, it will help us to narrow down the issue.

5. How about honoring Automatically Install Update by NOT installing updates automatically with that option turned OFF
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   Under review  ·  Pratyush Dhoundiyal responded

   By default auto-update feature is turned ON, but you can infact turn it OFF.
   http://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html?zoom_highlight=updates#idkeyname_1_20396

   Let us know if it solves the issue.

6. Anand Rao Anand

   This person needs some rest he is travelling and worked out poor guy promised to send a free trial but has no time to rest his rear .. Added to that he is so pre occupied that he forgot to tell me that the option of purchase for one month is not his beer ...

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   Under review  ·  Pratyush Dhoundiyal responded

   Can you elaborate on the issues you are facing with Acrobat DC?

7. Error in Adobe Acrobat DC Pro Installer

   I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
   This download proceeds normally.

   After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.

   The trouble is that Safari is not running!

   I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.

   Please correct the installer to point to the right application in conflict.

   I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
   This download proceeds normally.

   After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.

   The trouble is that Safari is not running!

   I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.

   Please correct the… more

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8. I do not wish to buy this product - how do i make sure that this doesn' convert to a full product - i don't like the fact that I can no long

   Upgrade not required

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   Need Info  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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9. Better update UX

   Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire computer and stop everything that they're working on just to update a PDF editor. I'm unclear on why Acrobat even needs a full restart to update, but if it does, it should at least warn me that it's going to do something so drastic.

   Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire… more

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   Under review  ·  AdminKaran Malik (Admin, Adobe) responded

   Hi,

   Thanks for your suggestion. This is being worked upon to reword this dialog and button labels.

   Thanks,
   Karan

10. Product is a total pile of ****. Why do I have to wait "while the document is being prepared"? Is it unprepared. Fix it.

    Go out of business. You products suck. Every "upgrade" is a downgrade.

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    Under review  ·  Pratyush Dhoundiyal responded

    I am sorry for the inconvenience you are facing. Can you elaborate on the issues you are facing with Acrobat DC?

11. I have had the most unimaginably bad customer experience today with you products.

    I have had the most unimaginably bad customer experience today with you products. I bought a new computer (MacBook) and attempted to load the software I purchased in 2015. For the last 8 hours I (or one of our people here at our company) have been trying to contact you or work through your chat capability or simply follow some instructions (not findable) to complete this simple task. No success. Could you please have someone contact me as soon as possible.

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12. an old glitch remaining...

    The rectangle of the update in Adobe Acrobat DC latest version still shows the black pixellated contour surrounding the header.

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13. Bug - Name in top Right Corner Constantly Changes

    I have changed my name a few months ago. When my account was created I went by a different name. I have updated my account to show my new name. It seems like every .pdf I open shows a different name. Sometimes it shows my old name and sometimes my new name. I have tried signing completely out and back in, same issue. It happens randomly. Steps to re-produce the issue is to just open a .pdf file. Environment - Windows 10, domain joined computer.

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14. How do I make Adobe the default program to open documents - using iMac Sierra 10.12.5

    I was using a different program as the default program to open documents but I don't like it so I want to go back to Adobe but I can't figure out how to change it, it doesn't give me the option to make it the default program even though I deleted the other program, now it defaults to Preview.

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15. Flatten Pages Does Not Properly Accept Named Parameters

    When using JavaScript flattenPages use of the named parameters does not work. Using this.flattenPages(0, 5) will flatten pages 1 through 6 of an 8 page document but this.flattenPages({nStart: 0, nEnd: 6}) flattens all pages.

    Acrobat Pro subscription 2017.009,2044, Windows 10 Home 64 bit.

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16. can't unsubscribe from promotional emails https://www.adobe.com/form.unsubscribe.action

    I tried to unsubscribe from the promotional emails.

    When I went through the unsubscribe process – it erred out and said the page could not be found.

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17. Missing sign in force closes an unsaved pdf form!

    I have several computers I'm using Creative Cloud on. I can't keep up which is signed in and out. I work a lot with pdf forms. What happens is I'm filling an important form and suddenly Acrobat DC just quits without any warning, not asking whether to save. All work is completely lost and not retrievable! Then I can normally do the sign out from other computers and sign in the current computer (with my Adobe ID), but it's too late, the work is already lost.

    It's a terrible problem and should be fixed immediately.

    If the user has an unsaved form open, it should NOT force quit at any circumstance. Only at the start of the next session. Or, if it must quit, of course it has to save the pdf, which has to be quickly accessible after signing back in.

    I have several computers I'm using Creative Cloud on. I can't keep up which is signed in and out. I work a lot with pdf forms. What happens is I'm filling an important form and suddenly Acrobat DC just quits without any warning, not asking whether to save. All work is completely lost and not retrievable! Then I can normally do the sign out from other computers and sign in the current computer (with my Adobe ID), but it's too late, the work is already lost.

    It's a terrible problem and should be fixed immediately.

    If the user has an… more

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    Under review  ·  AdminKaran Malik (Admin, Adobe) responded

    Thanks for your feedback. We are looking into this. Meanwhile could you please let us know whether Acrobat which is not signed in quits immediately after launch or after a while. If it quits after a while, could you please let us know the time period say 1 minute or 5 minutes or more which Acrobat takes to quit on launch.

18. Bug - MacOS 10.12.5 (Named) installer as Unidentified Developer

    I've created an Acrobat Pro for Named installer (Via Admin Console) for the MacOS 10.12.5. Downloaded and ran the installer. The OS terminated the installer because it was an "Unidentified Developer".

    I was able to install it after going to System Preferences > Security & Privacy and check OK to install.

    The reason I state this issue is most end users will not know what to do. So this needs to be corrected (maybe Apple.com).

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19. cannorrt ever sign in no matter what so credit card stays here with me./over and over again

    no way to ever sign in it is like a dummy.

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20. Logging In

    I want Adobe to support 2 Step Authentication logging in like Google & Amazon already do.

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