625 results found

1. Loss of licenses when computers crash

   I purchased a licence to Adobe Acrobat Pro 2017. I intalled this on my two computers and have hapilly used them for several years. I have had to reinstall my OS on my laptop a few times now and when I try to reinstall Adobe it tells me I have exceeded the number of licences permitted. Of course this is not correct, just that I cannot sign out from three licenses held on crashed computers. When I call the Support Desk, they give me the wonderful option of purchasing a subsciption. However, I have already paid for a working perpetual licence. Surely Adobe should honor the purchase and expand the number of available licences in this situation.

   I purchased a licence to Adobe Acrobat Pro 2017. I intalled this on my two computers and have hapilly used them for several years. I have had to reinstall my OS on my laptop a few times now and when I try to reinstall Adobe it tells me I have exceeded the number of licences permitted. Of course this is not correct, just that I cannot sign out from three licenses held on crashed computers. When I call the Support Desk, they give me the wonderful option of purchasing a subsciption. However, I have already paid for a working perpetual… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. I can not buy and use registred products

   I'm an assistant professor in pure mathematics at Ferdowsi University of Mashhad located in Iran. I can not buy registered products because of sanction against my country. On the other hand I can not access some parts of Adobe website without VPN. I kindly ask you to help me in order to buy your products and use them legally. At least I need Adobe Acrobat pro DC and Abobe Captivate. I can ask my friends who works in North America or Europe to pay for your products but I'm afraid sanction laws to restrict their bank accounts. sincerely. Mohsen Parvizi, Department of Pure Mathematics, Ferdowsi University of Mashhad, Mashhad, Iran.
   parvizi@um.ac.ir

   I'm an assistant professor in pure mathematics at Ferdowsi University of Mashhad located in Iran. I can not buy registered products because of sanction against my country. On the other hand I can not access some parts of Adobe website without VPN. I kindly ask you to help me in order to buy your products and use them legally. At least I need Adobe Acrobat pro DC and Abobe Captivate. I can ask my friends who works in North America or Europe to pay for your products but I'm afraid sanction laws to restrict their bank accounts. sincerely. Mohsen Parvizi,… more

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. Frequently Loses Log In Validation

   I have a full Acrobat Pro subscription. I use Acrobat all the time to create / edit / file documents. Occasionally before, and more often lately I open a PDF file, only to have my Acrobat app (installed on my laptop running Windows 10) say that "upgrade to access that function" implying that I don't have a subscription. I go to check the account status in the app, and it shows my information, but still insists my subscription is not current. Eventually, it usually finds my account (no idea what it is doing in the background or why it loses the fact that my account is valid and paid up). This behavior is incredibly annoying, and gets in the way of productivity with one of my key work tools. Making me seriously consider acquiring some alternate form of PDF creator / editor.

   I have a full Acrobat Pro subscription. I use Acrobat all the time to create / edit / file documents. Occasionally before, and more often lately I open a PDF file, only to have my Acrobat app (installed on my laptop running Windows 10) say that "upgrade to access that function" implying that I don't have a subscription. I go to check the account status in the app, and it shows my information, but still insists my subscription is not current. Eventually, it usually finds my account (no idea what it is doing in the background or why it loses… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. MSIX app attach for Remote Desktop environment

   Ability to use MSIX app attach installer for Remote Desktop environment to allow users to attach applications to a user session in Azure Virtual Desktop. Use the advanced Installer to create a new MSIX Package type project, configure the installer project, and configure a post-build event.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Устанавливает обновления уже час после оформления подписки и не дает работать
   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Creative Cloud thinks I'm using more than 2 copies of Acrobat

   When I create new dynamic stamps in Acrobat, Creative Cloud then thinks I'm using more than 2 copies of all my CC apps. Every time I launch Acrobat (or other CC Apps), a warning dialog opens informing me that I can only have apps stored on 2 computers with my license. I need to click Learn More, visit Adobe's Web site, dismiss the browser, and return to Acrobat to continue using the Program. This behavior I have experienced on Mac OS Sonoma (14.1.2).

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. How to Reset ProtonMail Password

   There are several options available to reset your ProtonMail password. However, the process should be completed with due regard for security features. Forwarding email actually, spyware is built into ProtonMail since it uses E2E encryption. Therefore, when you initiate a password reset, you should not expect to access any previously retrieved AntiYahoo Email Login messages. In order to restore your account, please go to your ProtonMail login page and select “Forgot Password?” You will be asked to double-check your email address if the procedure is too hard for you.
   After you click on the reset password link in the email, a page will open where you can set a new password. Remember to set a strong password that includes upper and lower case letters, plus numbers and symbols, upon creating the new account for enhanced security. When you finish the reset procedure, you will be able to use the other features. However, as already mentioned, all previous emails will be deleted. Most internal email software users should not view this as an issue. Toward the end of your recovery process, you might also wish to activate two-factor authentication to avoid further endangering your account.

   More Info: https://www.resetprotonpassword.com/

   More Info: https://www.yumpu.com/en/document/view/68794511/-1-888-653-3691-forgot-protonmail-password

   There are several options available to reset your ProtonMail password. However, the process should be completed with due regard for security features. Forwarding email actually, spyware is built into ProtonMail since it uses E2E encryption. Therefore, when you initiate a password reset, you should not expect to access any previously retrieved AntiYahoo Email Login messages. In order to restore your account, please go to your ProtonMail login page and select “Forgot Password?” You will be asked to double-check your email address if the procedure is too hard for you.
   After you click on the reset password link in the email,… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. How to recover Google Account without phone number and password?

   For accounts with two-factor authentication (2FA), if you don’t have your phone, you can recover your Google account using a backup 2FA method like a registered secondary device or security key. Once verified, follow the steps to reset your password securely.
   Read This Post Here: https://community.wd.com/t/1-888-481-0582-how-to-recover-google-account-without-phone-number-and-password/297481

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Please allow use older versions of the app in Creative Cloud, like other Creative Cloud apps have, Version 24.1 is Broken.

   Version 24.1 is Broken. It has crashed 9 times today. This happens when scrolling documents, tabbing into documents and even when opening documents. I am not even using any of the special features. This is ruining my workflow and honestly am about to look for an alternative PDF program.

   Please give us the option to use older versions of apps like other programs do in the CC. So I can have a functioning version of the app. It was working fine before the update.

   I didn't want AI in my program, I didn't ask for AI. Every big corporation is rushing to add any form of 'ai' to their programs to stay modern or help share prices, and it's just bloatware garbage no one asked for.

   Adobe is so out of touch, and everyday I am thinking of switching to and learning alternatives.

   Version 24.1 is Broken. It has crashed 9 times today. This happens when scrolling documents, tabbing into documents and even when opening documents. I am not even using any of the special features. This is ruining my workflow and honestly am about to look for an alternative PDF program.

   Please give us the option to use older versions of apps like other programs do in the CC. So I can have a functioning version of the app. It was working fine before the update.

   I didn't want AI in my program, I didn't ask for AI. Every big corporation is… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Application Error 0x0000000066BC0560

    Application Error
    The instruction at 0x0000000066BC0560 referenced memory at 0x0000000066BC0560. The memory could not be written.

    Click on OK to terminate the program

    This happens after opening a PDF in Adobe Acrobat (Continuous Release Version 2024.002.20991 | 64-bit).

    This error is received after opening a PDF in Acrobat. I have run the add/remove programs > Modify > repair program and am still getting the error. I tried to run a repair on Adobe Creative Cloud Desktop app, but it only has the remove option. Checking for updates reports that everything is up to date.

    •  

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. allow Shared usage of Adobe Pro for teams access.

    My Company (Small business) uses the adobe pro license daily. We have grown and wish to assign the Acrobat Sign Duties to another user. Currently the only way to do this is purchase an entire Sign License ($20.99/permonth) or another Pro License ($23.99/permonth). This is cost prohibitive for a small business who merely wants to delegate some of the daily routine to another user. I would recommend that the adobe pro license allow the administrator to delegate applications included in the pro license to different users at a small cost ($5/month). I feel this would allow small businesses to gain more flexibility at a lower cost. Thus, encouraging more small companies to purchase user delegation licenses. This would not affect current sales since only the one user assigned to the application can use it at a time. This would prevent larger companies from purchasing one license and delegating to multiple people they would still be required to gain a license for every user.

    My Company (Small business) uses the adobe pro license daily. We have grown and wish to assign the Acrobat Sign Duties to another user. Currently the only way to do this is purchase an entire Sign License ($20.99/permonth) or another Pro License ($23.99/permonth). This is cost prohibitive for a small business who merely wants to delegate some of the daily routine to another user. I would recommend that the adobe pro license allow the administrator to delegate applications included in the pro license to different users at a small cost ($5/month). I feel this would allow small businesses to gain… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. bhageset@online.no

    Hei! eg har prøvd å fornye abb, men får heile tida at eg må fornye. har blitt trekt 2g på kortet

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. stop using AI

    I need a new license provider because my current license provider is not giving me a good service. I am trying to contact a human being from ADOBE who may help me find a new way to renew my license, but it is imposible. The AI assistant does not understand my questions, when I requested an agent, it said my email is not registered, then it said they will be happy to help me in service hours. Please, hire humans and stop using AI just because it is cheaper. The new customer service is terrible. I am really having a hard time renewing my license.

    I need a new license provider because my current license provider is not giving me a good service. I am trying to contact a human being from ADOBE who may help me find a new way to renew my license, but it is imposible. The AI assistant does not understand my questions, when I requested an agent, it said my email is not registered, then it said they will be happy to help me in service hours. Please, hire humans and stop using AI just because it is cheaper. The new customer service is terrible. I am really having a… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. please let me know how to uninstall acrobat. I hate it. It's also very expensive. Please help me get it off my professional computer

    Please help me uninstall Acrobat.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Adobe Acrobat Standard discounts

    I am a senior citizen and a 100% disabled American veteran living on a fixed income. Does Adobe offer any license discounts to people like me? I cannot afford the monthly subscription fee or lifetime license amount.
    Thank you,
    Jim Spence

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Shared server update issue

    We use non-persistent Citrix servers for our infrastructure and when we update 64-bit versions of Adobe Pro DC, we are having to go into the registry and redo the keys that allow for multiple users /shared devices. This is only happening to 64-bit installs and seems to have started back on the August planned update. This seems like a bug since 32-bit versions of Adobe are unchanged after updating. Both versions are updated in the same fashion, via a script deployed from our RMM platform. I did work with support originally and they suggested I check the registry after every update which is not a fix.

    We use non-persistent Citrix servers for our infrastructure and when we update 64-bit versions of Adobe Pro DC, we are having to go into the registry and redo the keys that allow for multiple users /shared devices. This is only happening to 64-bit installs and seems to have started back on the August planned update. This seems like a bug since 32-bit versions of Adobe are unchanged after updating. Both versions are updated in the same fashion, via a script deployed from our RMM platform. I did work with support originally and they suggested I check the registry after every… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. PC restart required after update, which is super annoying

    PC restart after software update is normally not required, except device drivers.
    This is pretty annoying, and adobe must at least describe the reason (e.g., adobe's technique level is very low)

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. can not save after editing

    I feel upset when I use Adobe Acrobat; I can edit but not save it; it appears and can not uninstall as an attachment.

    •  

    •  

    •  

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. product download and install is hard complicated and hellish

    Can you make things any harder?. Trying ti download adobe DC standard on a user computer and can't.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. RUM command line update for Adobe pro and Creative Cloud

    https://community.adobe.com/t5/enterprise-teams-discussions/update-creative-cloud-desktop-app-via-command-line/td-p/8827366

    we need a way to use a command line to update Adobe pro unified version as well as the creative cloud app.

    i.e. AdobeApps.exe /UpdateAll

    it should then go to the web, download the patches needed to update whatever is installed and make SURE its the latest version. Right now it doesnt do this by default!

    So some users have older versions depending on what installer was used. Please fix this.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating