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Acrobat for Windows and Mac

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Acrobat for Windows and Mac

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591 results found

  1. Purchased Adobe Acrobat Pro DC but it's still states that my trial has expired and I need to purchase. I have already gotten an email notification that the purchase was successful. But I still can't access

    9 votes

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  2. I have a creative cloud subscription but all my apps changed to "start 7-day trial" or "buy now". Even a complete uninstall of all apps and creative cloud app followed by a fresh install did not solve the problem. Also my Adobe Acrobat X has been uninstalled without my approval.

    5 votes

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  3. I have Adobe Acrobat Pro on basis of monthly payment. Today I receive a note: "You have seven days left...)".

    2 votes

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  4. 2 votes

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  5. When perusing a PDF file, using the Ctrl-F feature to search the file for a word or phrase causes the entire program to shut down completely. Started on new update yesterday for the PRO DC Version 17.012.20098 update.

    1 vote

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  6. I have been making monthly payment for Acrobat Pro DC since last April, but now it is telling me that my subscription have expired. My last payment was Sept 27th. I should not be getting this message, and I see no way to fix it.

    5 votes

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  7. I don't understand the differences between Acrobat Pro, Acrobat DC and other (maybe?) similar products. I get confused over which features I have. I’m not even sure which license I have, because I used to have Acrobat X Pro, then I was upgraded to DC without knowing how or why or being given a choice or understanding what that meant. I’ve now had DC for quite a while, but when I logged into a different device, it wanted me to buy a license.

    Please straighten all this out and explain it so we can all understand what we have and…

    2 votes

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  8. Issue: The Sanitize function does not work in Adobe Acrobat Pro 2017 Desktop (purchased March 2017).

    2 votes

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  9. Acrobat CC has suddenly started using excessive amounts of RAM to the point that it is paused and has to be quit and restarted. This also happens if left alone with no files open.
    Having pitstop plugin open or not makes no difference. This is on an imac retina 5k late 2014 with 16gbs ram and only started happening Sept 1 2017, Acrobat CC has been installed for at least a year with no issues (and other versions before that have not had this issue).
    The RAM usage seems to increase much more quickly if it is an image heavy…

    33 votes

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  10. Hi Team,

    The functionality of PDF comparison that was available in Acrobat Pro 8 was great and would like to use the same, could you please guide, if we have license for Acrobat Pro DC then we could use the earlier version.

    Especially for textual comparison of pdfs.

    Thanks,
    Raj

    2 votes

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  11. Having to purchase separate licenses for a single computer running as a dual-boot environment is highly problematic.

    Only one licenses is used at a time!

    2 votes

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  12. I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
    This download proceeds normally.

    After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.

    The trouble is that Safari is not running!

    I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.

    Please correct the…

    1 vote

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  13. I think Adobe Acrobat Pro DC should work as Acrobat Reader after the trial period ends. This way, like in my case, people that want to buy a monthly subscription on and off can still use it as Acrobat Reader and don't need to install Acrobat Reader separately.

    8 votes

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  14. (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

    17 votes

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  15. This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command…

    19 votes

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    Planned  ·  Pratyush Dhoundiyal responded

    Hi Michael

    Thanks for your lucid explanation. This is already planned and very soon the issue would be resolved.

    Thanks

  16. When using large files, like the attached one, Acrobat crashes when it reaches a memory usage of more than aprox. 3.500 MB in Windows Task Manager.
    I could reproduce the issue, just by opening the page miniatures and a little scolling. It happens on different computers with 8 or 16GB RAM installed and with different Acrobat versions (DC Standard, DC Pro, XI Standard)
    The reason for the memory usage are probably the pictures in these files.

    23 votes

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    Thanks for reporting the crash. We are able to reproduce it with your files. We will work on a fix soon. Will let you know once available.

    -amboo

  17. I downloaded the free trial and in the browser, it tells me I have 6 days left in the trial, but when I open the program on the desktop, it tells me that my trial expired.

    4 votes

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    Hi,

    Thanks for bringing this to our notice. We have forwarded this to relevant team to look into and if any further information required, we will get back.

  18. Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire…

    2 votes

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  19. Upgraded to the MacOS Sierra 10.12.6 and can no longer open any documents in Adobe or open Adobe Acrobat at all.

    2 votes

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  20. Downloaded Adobe Acrobat Pro v. 17 purchased via order 142075619 on a MacPro desktop running OS 10.9.5 (Maverick). I used the serial number posted. Near the end of the installation process it says that it cannot be completed because of an error. But it does not explain what error it is. Checked disk for permission problems, tried again, same error. I am at a loss because the installer does not identify the error.
    Please advice how to proceed.

    2 votes

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