584 results found

1. Sanitize

   Issue: The Sanitize function does not work in Adobe Acrobat Pro 2017 Desktop (purchased March 2017).

   2 votes

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

2. Acrobat CC excessive Ram usage

   Acrobat CC has suddenly started using excessive amounts of RAM to the point that it is paused and has to be quit and restarted. This also happens if left alone with no files open.
   Having pitstop plugin open or not makes no difference. This is on an imac retina 5k late 2014 with 16gbs ram and only started happening Sept 1 2017, Acrobat CC has been installed for at least a year with no issues (and other versions before that have not had this issue).
   The RAM usage seems to increase much more quickly if it is an image heavy file open but still happens after a time even if a small vector file is opened, and happens over a couple of hours if no files are open.
   Currently I have to restart acrobat at least hourly (usually more often) or all of the software open will be paused and I have to restart the computer.
   There is a thread about this on the adobe forums with several others reporting the same issue.

   Acrobat CC has suddenly started using excessive amounts of RAM to the point that it is paused and has to be quit and restarted. This also happens if left alone with no files open.
   Having pitstop plugin open or not makes no difference. This is on an imac retina 5k late 2014 with 16gbs ram and only started happening Sept 1 2017, Acrobat CC has been installed for at least a year with no issues (and other versions before that have not had this issue).
   The RAM usage seems to increase much more quickly if it is an image heavy… more

   33 votes

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   84 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  Amboo Srivastava responded

   Thanks for the update Jan. Glad to know that your problem is resolved.

3. Acrobat Pro 8 Feature

   Hi Team,

   The functionality of PDF comparison that was available in Acrobat Pro 8 was great and would like to use the same, could you please guide, if we have license for Acrobat Pro DC then we could use the earlier version.

   Especially for textual comparison of pdfs.

   Thanks,
   Raj

   2 votes

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   Resolved  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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4. Problem: separate licenses needed for individual computers that dual-boot to Mac OS and Windows.

   Having to purchase separate licenses for a single computer running as a dual-boot environment is highly problematic.

   Only one licenses is used at a time!

   2 votes

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   Resolved  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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5. Error in Adobe Acrobat DC Pro Installer

   I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
   This download proceeds normally.

   After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.

   The trouble is that Safari is not running!

   I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.

   Please correct the installer to point to the right application in conflict.

   I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
   This download proceeds normally.

   After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.

   The trouble is that Safari is not running!

   I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.

   Please correct the… more

   1 vote

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   Under review  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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6. Adobe Acrobat Pro DC should work as Acrobat Reader after 7 day trial

   I think Adobe Acrobat Pro DC should work as Acrobat Reader after the trial period ends. This way, like in my case, people that want to buy a monthly subscription on and off can still use it as Acrobat Reader and don't need to install Acrobat Reader separately.

   8 votes

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   Under review  ·  5 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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7. (Not Responding)

   (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

   16 votes

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   Need Info  ·  7 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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8. Support Installations and Upgrades on macOS Case-Sensitive Volumes

   This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command in the Terminal. Acrobat Pro XI still runs exactly as it did when the system volume was case-insensitive. Notifications have now been displayed that Acrobat Pro XI should be updated to version 11.0.21 and then to version 11.0.22. Neither the stand-alone updaters nor the automatic updates will complete. Although the error dialogs are misleading, we have confirmed that these update failures occur because the installation scripts detect that the volume format is case-sensitive which causes script execution to terminate. The updaters do not include complete copies of the applications and resources to be updated, so manual update would be very difficult and error prone.

   Adobe should do better. It is clear that Acrobat Pro XI is compatible with case-sensitive volumes, as is Adobe Acrobat Reader 2017 which installs and updates without problems. It is obvious that Apple is now focusing upon case-sensitive formats. All iOS devices are case-sensitive, and the new Apple File System was exclusively case-sensitive until late in the beta cycle. The new iOS 11 will include a standard file manager for the first time, so files will be moved between iOS and macOS systems far more often than with earlier system versions. That makes parity of case-sensitivity highly desirable to avoid artificial pathname conflicts. Currently, Adobe is the only known impediment to such parity. Adobe should comprehensively support case-sensitive macOS volume formats as soon as possible. Continued failure to do so will be viewed as inadequate support of the macOS platform.

   This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command… more

   19 votes

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   12 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Planned  ·  Pratyush Dhoundiyal responded

   Hi Michael

   Thanks for your lucid explanation. This is already planned and very soon the issue would be resolved.

   Thanks

9. Acrobat DC (Pro and Strandard) crashes because of memory usage

   When using large files, like the attached one, Acrobat crashes when it reaches a memory usage of more than aprox. 3.500 MB in Windows Task Manager.
   I could reproduce the issue, just by opening the page miniatures and a little scolling. It happens on different computers with 8 or 16GB RAM installed and with different Acrobat versions (DC Standard, DC Pro, XI Standard)
   The reason for the memory usage are probably the pictures in these files.

   • 

   • 

   23 votes

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   6 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  Amboo Srivastava responded

   Thanks for reporting the crash. We are able to reproduce it with your files. We will work on a fix soon. Will let you know once available.

   -amboo

10. error using acrobat during free trial

    I downloaded the free trial and in the browser, it tells me I have 6 days left in the trial, but when I open the program on the desktop, it tells me that my trial expired.

    4 votes

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    3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Under review  ·  AdminKaran Malik (Admin, Adobe) responded

    Hi,

    Thanks for bringing this to our notice. We have forwarded this to relevant team to look into and if any further information required, we will get back.

11. Better update UX

    Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire computer and stop everything that they're working on just to update a PDF editor. I'm unclear on why Acrobat even needs a full restart to update, but if it does, it should at least warn me that it's going to do something so drastic.

    Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire… more

    2 votes

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Under review  ·  AdminKaran Malik (Admin, Adobe) responded

    Hi,

    Thanks for your suggestion. This is being worked upon to reword this dialog and button labels.

    Thanks,
    Karan

12. After MacOS Sierra 10.12.6 upgrade can no longer use Adobe Acrobat DC

    Upgraded to the MacOS Sierra 10.12.6 and can no longer open any documents in Adobe or open Adobe Acrobat at all.

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    2 votes

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

13. Acrobat Pro Installer should identify error cause

    Downloaded Adobe Acrobat Pro v. 17 purchased via order 142075619 on a MacPro desktop running OS 10.9.5 (Maverick). I used the serial number posted. Near the end of the installation process it says that it cannot be completed because of an error. But it does not explain what error it is. Checked disk for permission problems, tried again, same error. I am at a loss because the installer does not identify the error.
    Please advice how to proceed.

    2 votes

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

14. I do not wish to buy this product - how do i make sure that this doesn' convert to a full product - i don't like the fact that I can no long

    Upgrade not required

    3 votes

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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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15. Adobe Acrobat Windows 10 Crash

    My Acrobat DC is randomly crashing and I don't know why. I have unistalled and reinstalled it twice. I have done EVERYTHING on your webpage about fixing crashes. Nothing helps.

    36 votes

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    Under review  ·  17 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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16. Trying to register my legal copy of Acrobat DC Pro

    Trying to register my legal copy of Acrobat DC Pro

    2 votes

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    3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

17. Subscription & activation system is very very poor - wasted most of today with it

    I have a fully paid subscription with correct Visa card details - keeps telling me the TRIAL MODE has expired - logged in, logged out a million times - useless, absolutely useless - should get a refund to cover lost salary

    12 votes

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    4 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

18. I need to cancel my Acrobat Pro DC Subscription (one year).

    My user name is teresitagmez2013@hotmail.com and I need to cancel my Acrobat Pro DC Subscription (one year). I need support to stop this because the Web page is not offering me this option through my account

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    Resolved  ·  8 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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19. When in Excel, I want to load Adobe DX on top tab as default but it doesn't stay as default and I have to do add-in.

    When in Excel, I want to load Adobe DX on top tab as default but it doesn't stay as default and I have to do add-in.

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    Resolved  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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20. I just purchased CS6 Design & Web Premium but Acrobat Pro fails to install

    I just installed CS6 Design & Web Premium but Acrobat Pro fails to install - period. I've tried 4 times now with the same failure (see attached screenshot). The website says I have 90 days of "Chat and Phone support" - but the support website is in an infinite loop - you never get a button to "chat" and no phone number is ever offered. How do I get help getting this installed?

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    3 votes

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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.