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Acrobat for Windows and Mac

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Acrobat for Windows and Mac

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579 results found

  1. I think Adobe Acrobat Pro DC should work as Acrobat Reader after the trial period ends. This way, like in my case, people that want to buy a monthly subscription on and off can still use it as Acrobat Reader and don't need to install Acrobat Reader separately.

    8 votes

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  2. (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

    15 votes

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  3. This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command…

    19 votes

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    Planned  ·  Pratyush Dhoundiyal responded

    Hi Michael

    Thanks for your lucid explanation. This is already planned and very soon the issue would be resolved.

    Thanks

  4. When using large files, like the attached one, Acrobat crashes when it reaches a memory usage of more than aprox. 3.500 MB in Windows Task Manager.
    I could reproduce the issue, just by opening the page miniatures and a little scolling. It happens on different computers with 8 or 16GB RAM installed and with different Acrobat versions (DC Standard, DC Pro, XI Standard)
    The reason for the memory usage are probably the pictures in these files.

    23 votes

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    Thanks for reporting the crash. We are able to reproduce it with your files. We will work on a fix soon. Will let you know once available.

    -amboo

  5. I downloaded the free trial and in the browser, it tells me I have 6 days left in the trial, but when I open the program on the desktop, it tells me that my trial expired.

    4 votes

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    Hi,

    Thanks for bringing this to our notice. We have forwarded this to relevant team to look into and if any further information required, we will get back.

  6. Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire…

    2 votes

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  7. Upgraded to the MacOS Sierra 10.12.6 and can no longer open any documents in Adobe or open Adobe Acrobat at all.

    2 votes

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  8. Downloaded Adobe Acrobat Pro v. 17 purchased via order 142075619 on a MacPro desktop running OS 10.9.5 (Maverick). I used the serial number posted. Near the end of the installation process it says that it cannot be completed because of an error. But it does not explain what error it is. Checked disk for permission problems, tried again, same error. I am at a loss because the installer does not identify the error.
    Please advice how to proceed.

    2 votes

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  9. 3 votes

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  10. My Acrobat DC is randomly crashing and I don't know why. I have unistalled and reinstalled it twice. I have done EVERYTHING on your webpage about fixing crashes. Nothing helps.

    36 votes

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  11. Trying to register my legal copy of Acrobat DC Pro

    2 votes

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  12. I have a fully paid subscription with correct Visa card details - keeps telling me the TRIAL MODE has expired - logged in, logged out a million times - useless, absolutely useless - should get a refund to cover lost salary

    12 votes

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  13. My user name is teresitagmez2013@hotmail.com and I need to cancel my Acrobat Pro DC Subscription (one year). I need support to stop this because the Web page is not offering me this option through my account

    2 votes

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  14. When in Excel, I want to load Adobe DX on top tab as default but it doesn't stay as default and I have to do add-in.

    2 votes

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  15. I just installed CS6 Design & Web Premium but Acrobat Pro fails to install - period. I've tried 4 times now with the same failure (see attached screenshot). The website says I have 90 days of "Chat and Phone support" - but the support website is in an infinite loop - you never get a button to "chat" and no phone number is ever offered. How do I get help getting this installed?

    3 votes

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  16. 1 vote

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    I am sorry for the inconvenience you are facing. Can you elaborate on the issues you are facing with Acrobat DC?

  17. Acrobat DC came pre-installed on my new computer at Christmas. I don't need to use it very often. However, when I do, my firewall software goes ballistic with requests from Acrobat for access to programs and resources I consider it has absolutely no business with. I am constantly denying requests. I have recently downloaded and I'm currently testing another PDF reader. Acrobat has become intolerable. Thanks, but no thanks. Sean

    1 vote

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  18. The rectangle of the update in Adobe Acrobat DC latest version still shows the black pixellated contour surrounding the header.

    1 vote

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  19. I have had the most unimaginably bad customer experience today with you products. I bought a new computer (MacBook) and attempted to load the software I purchased in 2015. For the last 8 hours I (or one of our people here at our company) have been trying to contact you or work through your chat capability or simply follow some instructions (not findable) to complete this simple task. No success. Could you please have someone contact me as soon as possible.

    2 votes

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  20. I am running Windows 10 and the Adobe Acrobat Pro DC was installed on my machine as an Update by Microsoft. I uninstalled it in error. Regardless, why would I have to buy Pro after the 7 day trial, when it was installed Free by Microsoft as part of Windows 10 update?

    2 votes

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