606 results found
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Dedicated support.
Support accessed my root library and then disappeared. For the amount of money I have paid for licensing I don't understand why I continue to receive a bad installation error with Adobe DC but I was on Pro then threw my hands up in the air but they convinced me stop stay. Now my library has disappeared for is stuck. If the support numbers were a bit better I think that each user has a different arrangement on their computer. Some technical support would be great as I have spent way too much time trying to fix some really bad…
2 votes -
Keeps crashing
I can't believe I'm paying this much every month when the program keeps crashing. It has been nothing but trouble for the past month.
6 votes -
Lousy lousy upgrade.
It is lousy. Cannot find anything anymore. Can no longer sign in on my computer. Stuck using the web based system with files going whereever. Looking seriously for an alternative.
2 votes -
can't log on ARCOtray licensing glitch
Acrobat Pro will not let me log in then it closes after a blank page pops up
There is a problem with the ARCO tray licensing1 vote -
Horrible customer support
It took 10 minutes to find a contact number. Then another ten minutes to reach an actual person. Then this person spoke English as a second language and sounded very far away while clearly multi-tasking around the room... then hung up on accident (I'm assuming) after 1 minute. Absolute trash customer support
2 votes -
Explain your interface reasoning?
WTF happening to your sign in process, and once i'm signed in, it directs me to upload a PDF on a website to make a change?? I can't use the application on my computer? Seriously WTF are you guys doing
1 vote -
truffa?
ho acquistato una licenza adobe nel 2022 ma non mi hanno detto che scadeva, anzi mi hanno riferito che la licenza non scadeva mai. è forse una truffa sicuramente, visto che mi chiede l'acquisto del software
1 vote -
Can' stop being charged after accidental Trial Sign Up
Our company pays for Acrobat licenses for our employees. I needed to edit a PDF urgently and could not do it. The online version was the only option I saw, and it just locked up.
I signed up for a free trial, just so I could download and use Acrobat. This worked for the urgently needed PDF but now my company credit card is being charged monthly for an account our company already pays for! There is no way to cancel this "free trial" account. Our accounting people are asking me why they are paying twice.1 vote -
why is the cloud bundled with reader???????????????????????
Do not bundle creative cloud desktop app with reader desktop app. If a container is required embed the container with standalone reader, 2 separate downloads for one install is IRRITATING as I ONLY want to read PDFs with READER NOT EDGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 vote -
My registered Acrobat XI License no longer works.
I own licenses for XI Pro on both Windows and Mac. I tried to install the old version today to compare to the new junk the acrobat team is forcing on us and my licenses are no longer valid. I pulled the serial directly from My product page in my account. Why are you invalidating licenses?
1 vote -
The software is not licenced by window standards.
premiere pro audio does not work.
1 vote -
Allow us to decline installation of Microsoft 365 plugins
Every time Acrobat updates in the background, it inserts its buttons on my Word ribbon. I can hide this section or disable the plugin, but these changes are erased with the next update. At times, the plugins also break Outlook. I don't want or need them. Can I opt out?
1 vote -
Report to manage unused licenses
I work at Petrobras in Brazil and I am responsible to manage the users licenses for de Adobe Products, Acrobat DC Pro and Creative Cloud Apps. Some users request a license but doesn´t use it. I would like to have a report that can check when the user used a product for the last. So that I can revoke the license for lack of access or use. This is very important to reduce costs and manage the licenses. Thank you.
1 vote -
Adobe Reader is changing my PC configuration without consent
Adobe Acrobat Reader is behaving like malware. I choose to use another PDF reader as my default for opening PDFs, every now and then the Adobe Acrobat Reader updates itself (also without my permission, or any option for control I can find), it takes the liberty to change my default settings for PDF files. This is not OK!
It even changes my Windows PC's default PDF reader if I make an certain changes to the Adobe Reader Preferences.
Is uninstalling Adobe Reader the only way I can fix this?
2 votes -
Install Acrobat without AGS Client
We found that installing Acrobat DC also installs the AGS Client. We want to have that suppressed. We tried creating a customized package with Updates disabled and installing the same via MSI using the /qn switch but got inconsistent results. Can we get a check option in the Customization wizard to suppress this install?
1 vote -
Stand Alone Acrobat SDL
It would be very helpful if we could generate a SDL copy of Acrobat without being forced to install Creative Cloud. Many of our labs and other shared devices have Acrobat in case it's needed but more often than not it isn't and users HATE that Creative Cloud constantly pops up asking them to sign in. Creative Cloud is a huge annoyance for our end-users.
2 votes -
Bug: Offline installation with PDF maker deactivated will still install the add-in
OS: Windows 10
Acrobat: Pro, Version 2023.006.20320
Problem: Custom installation with offline installer will install PDF Maker addin/plugin though deactivated
1) The installer shall not install anything outside of the Acrobat installation paths unasked
2) There is an option to deactive PDF Maker integration into alien software, but it would still install without notice into Word, Excel etc. and browsers
3) If that option isn't actually deactivating the add-in installation, then this needs an option.1 vote -
Add an option to preferences in the desktop app to enable autoending session
Add an option to preferences in the desktop app to enable autoending sessions on closing the application - i have installed on 3 or 4, mm maybe 5 machines and Adobe licensing WF stopped working error gets incessant if forget to logout of the desktop app before closing it.
1 vote -
Enterprise renewal should not involve users
The current licensing requires an Enterprise admin to touch every single user to have them logout, then log back in whenever the license renews. Adobe also sends users an email directly stating that their license is about to expire, creating unneeded panic among users. For the Enterprise version this should only happen with the Admins. Regular users should never know or have to touch their applications other than to just use them.
3 votes -
usage
Would love to see in the VIP Console which users actually activated their subscriptions. It used to be available. Also, usage reports. Crucial in knowing who is using the product.
7 votes
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