621 results found

1. Acrobat keeps closing for no reason and it is NOT autosaving my files

   Acrobat keeps closing for no reason and it is NOT autosaving my files.I already pay a subscription fee every month and you want ANOTHER $80 to help me. I didn't choose to close the program I didn't have a choice and charging $80 for something that is YOUR fault is daylight robbery

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   4 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  Pratyush Dhoundiyal responded

   Apologies for the trouble, can you provide the Acrobat version you are using. Also does Acrobat quits with a crash? if yes kindly provide the crash logs.

2. I do not wish to buy this product - how do i make sure that this doesn' convert to a full product - i don't like the fact that I can no long

   Upgrade not required

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   Need Info  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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3. I just purchased CS6 Design & Web Premium but Acrobat Pro fails to install

   I just installed CS6 Design & Web Premium but Acrobat Pro fails to install - period. I've tried 4 times now with the same failure (see attached screenshot). The website says I have 90 days of "Chat and Phone support" - but the support website is in an infinite loop - you never get a button to "chat" and no phone number is ever offered. How do I get help getting this installed?

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

4. WHY do I keep getting pop up ads for a free trial of document cloud on our PAID version of Acrobat Pro??

   Here's an idea. How about NOT having pop-up ads for a free version of Document Cloud on PAID versions of Acrobat Pro?

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   3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

5. Flatten Pages Does Not Properly Accept Named Parameters

   When using JavaScript flattenPages use of the named parameters does not work. Using this.flattenPages(0, 5) will flatten pages 1 through 6 of an 8 page document but this.flattenPages({nStart: 0, nEnd: 6}) flattens all pages.

   Acrobat Pro subscription 2017.009,2044, Windows 10 Home 64 bit.

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6. Error 1328

   Over and over waste time downloading and trying to install patch to file C:\config.msi\PT56F8.tmp. It has probably been updated by other means, and can no, longer be modified by this patch. This error comes from Adobe Updater, and has occurred repeatedly over the past several months. Nuisance time waster, and BIG interruption of task in progress. Would appreciate correcting sloppy programming.

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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

7. Invitation

   As admin assigning licenses to users could I also have the ability to Carbon Copy when sending out the "invitation with instructions"?

   Managers would like to be CC when the invite goes out to new users.

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   Under review  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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8. I downloaded the trial version of Acrobat Pro DC and the trail version overwrote my Acrobat Pro XI without requesting my permission. I had

   Trial versions should not over write existing programs without any warning!!!!

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   3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

9. Bug report: Acrobat.exe - Einsprungpunkt nicht gefunden

   Hi, when I open Acrobat pro DC I get an constant error message. see the attached file.

   I already repaired the installation but with no success. what can I do?

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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

10. Poor Sign-in design for Adobe Acrobat

    Adobe Acrobat sign-in process is anti-customer and designed to frustrate your clients.

    (1) I have to click see more to click on sign in with Microsoft. Only Apple, Google, and Facebook are available on the first screen. I highly doubt that Facebook is used more than Microsoft, but regardless, there is more than enough room to allow all 5 of the allowed SSO methods to be available on the main sign-in screen.

    (2) You only allow 2 computers to be signed in at a time, regardless of whether the other logins are active. This is problematic and frustrating behavior for someone who uses 4 different computers (3 desktops), whether working from home, office, a laptop or other regularly used computer. Stop the nonsense. Allow me to stay logged in on 3+ machines, but simply do a check in the background to detect if more than one computer is an "active" user so that you can still prevent lost revenue due to password sharing. OR even better, only check if sign-in is needed when someone clicks on a paid service that isn't available in the free version. Why do I need to kick out my other sessions for the free services?!

    (3) The sign in procedure should not take me to a browser and then back to the app. Allow the sign in to occur within Adobe app with SSO and streamline the process.

    (4) even if you require the browser step, don't make me choose my profile (personal | business) both in the browser and again in the app.

    (5) FORCE YOUR DEVELOPERS TO USE YOUR PRODUCT BEFORE RELEASING TO PUBLIC. THESE POOR DESIGNS AND FLAWS WOULD BE FOUND AND AVOIDED BY ANY REASONBLE DEVELOPER WHO USED YOUR PRODUCT, SO THERE IS NO EXCUSE THESE APALLINGLY POOR DESIGNS, ESPECIALLY AFTER YEARS OF COMPLAINTS ON FORUMS BY YOUR CLIENTS.

    Adobe Acrobat sign-in process is anti-customer and designed to frustrate your clients.

    (1) I have to click see more to click on sign in with Microsoft. Only Apple, Google, and Facebook are available on the first screen. I highly doubt that Facebook is used more than Microsoft, but regardless, there is more than enough room to allow all 5 of the allowed SSO methods to be available on the main sign-in screen.

    (2) You only allow 2 computers to be signed in at a time, regardless of whether the other logins are active. This is problematic and frustrating behavior for… more

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11. allow Shared usage of Adobe Pro for teams access.

    My Company (Small business) uses the adobe pro license daily. We have grown and wish to assign the Acrobat Sign Duties to another user. Currently the only way to do this is purchase an entire Sign License ($20.99/permonth) or another Pro License ($23.99/permonth). This is cost prohibitive for a small business who merely wants to delegate some of the daily routine to another user. I would recommend that the adobe pro license allow the administrator to delegate applications included in the pro license to different users at a small cost ($5/month). I feel this would allow small businesses to gain more flexibility at a lower cost. Thus, encouraging more small companies to purchase user delegation licenses. This would not affect current sales since only the one user assigned to the application can use it at a time. This would prevent larger companies from purchasing one license and delegating to multiple people they would still be required to gain a license for every user.

    My Company (Small business) uses the adobe pro license daily. We have grown and wish to assign the Acrobat Sign Duties to another user. Currently the only way to do this is purchase an entire Sign License ($20.99/permonth) or another Pro License ($23.99/permonth). This is cost prohibitive for a small business who merely wants to delegate some of the daily routine to another user. I would recommend that the adobe pro license allow the administrator to delegate applications included in the pro license to different users at a small cost ($5/month). I feel this would allow small businesses to gain… more

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12. bhageset@online.no

    Hei! eg har prøvd å fornye abb, men får heile tida at eg må fornye. har blitt trekt 2g på kortet

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13. stop using AI

    I need a new license provider because my current license provider is not giving me a good service. I am trying to contact a human being from ADOBE who may help me find a new way to renew my license, but it is imposible. The AI assistant does not understand my questions, when I requested an agent, it said my email is not registered, then it said they will be happy to help me in service hours. Please, hire humans and stop using AI just because it is cheaper. The new customer service is terrible. I am really having a hard time renewing my license.

    I need a new license provider because my current license provider is not giving me a good service. I am trying to contact a human being from ADOBE who may help me find a new way to renew my license, but it is imposible. The AI assistant does not understand my questions, when I requested an agent, it said my email is not registered, then it said they will be happy to help me in service hours. Please, hire humans and stop using AI just because it is cheaper. The new customer service is terrible. I am really having a… more

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14. PC restart required after update, which is super annoying

    PC restart after software update is normally not required, except device drivers.
    This is pretty annoying, and adobe must at least describe the reason (e.g., adobe's technique level is very low)

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15. MAKE IT EASIER TO FIND THE SIMPLE DOWNLOAD BUTTON.

    Why don't you be more like Microsoft. One e-mail address or sign-in gets you everything. One sign-in, All your licenses are there. Plus unlike your Adobe.com, when I sign into the page, I get more ads and how great it is. Instead in O365, all my apps are there and I can quickly find the DOWNLOADS and install the application. All done without the Adobe Ads cloud ****. I never had a problem with installing the apps on my computer.

    For example, O365 home edition, As long as I sign in, it doesn't matter, the product will install on all my computers and whatever I want 6 licenses, 6 devices, no exceptions. The problem is that you can easily find the download button, or the install button in 356 FIRST PAGE ALL THE WAY TO THE RIGHT, "Install and More." In Adobe, you have to jump through hoops to find the install or as you like to call it Get apps. UNACCEPTABLE.

    We already paid for a product, we want to download it and use it. Not look at more ads before using a product that has already been purchased. Go to office.com and see what I am talking about. Then compare yours.

    Why don't you be more like Microsoft. One e-mail address or sign-in gets you everything. One sign-in, All your licenses are there. Plus unlike your Adobe.com, when I sign into the page, I get more ads and how great it is. Instead in O365, all my apps are there and I can quickly find the DOWNLOADS and install the application. All done without the Adobe Ads cloud ****. I never had a problem with installing the apps on my computer.

    For example, O365 home edition, As long as I sign in, it doesn't matter, the product will install on all… more

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16. a.christopher.james@hotmail.com

    This product is such a pain to use. If it were not required for the forms I am using, I would delete it and never look at it again. In fact, as soon as I am done with the form I am using, I will remove the product and hope to never use it again. I will also contact the people that require me to use Acrobat and tell them I will cancel their service as filling in their forms using Acrobat is too clunky and not convenient. Even opening Acrobat requires me to sign in. what a dumb idea. Once I register, I should not need to sign in every time with two factor authentication.

    This product is such a pain to use. If it were not required for the forms I am using, I would delete it and never look at it again. In fact, as soon as I am done with the form I am using, I will remove the product and hope to never use it again. I will also contact the people that require me to use Acrobat and tell them I will cancel their service as filling in their forms using Acrobat is too clunky and not convenient. Even opening Acrobat requires me to sign in. what a dumb idea.… more

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17. Acrobat Reader replaces Acrobat DC as defaulf PDF viewer while it should not

    I have Acrobat DC installed as a part of Creative Cloud because I need it to do my work as a graphic designer. In meanwhile my IT dept pushes Reader to all the stations. I can have both installed, but why the Reader so aggressively and violating all the settings sets itself as a default PDF viewer while I want to work in DC all the time? If I set Acrobat DC as a default PDF viewer it should stay as a default viewer!

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18. Adobe doen´t start without updating an needs comp. restared

    Hallo, Adobe Acrobat will in regelmäßigen Abständen aktualisiert werden. Leider so, dass man beim Öffnen eines Dokuments den Hinweis erhält, man könne das Programm erst nach einem Neustart des PC starten. Das stört enorm. Wie kann ich das ausschalten?

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19. Adobe Acrobat Pro Not Working on Desktop!

    Help me, please! Adobe Acrobat Pro stopped working, so I tried to re-install it and failed. Now it is gone from my desktop and all my PDF files icons changed and I can no longer open them by clicking on them. Repeated attempts to download Adobe Acrobat Pro and re-install it have failed. What do I have to do to get it back?

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20. Dedicated support.

    Support accessed my root library and then disappeared. For the amount of money I have paid for licensing I don't understand why I continue to receive a bad installation error with Adobe DC but I was on Pro then threw my hands up in the air but they convinced me stop stay. Now my library has disappeared for is stuck. If the support numbers were a bit better I think that each user has a different arrangement on their computer. Some technical support would be great as I have spent way too much time trying to fix some really bad bugs that exist with Mac rollouts and your security patches. Dedicated support Truly frustrating to lose your library of 10 years.

    Support accessed my root library and then disappeared. For the amount of money I have paid for licensing I don't understand why I continue to receive a bad installation error with Adobe DC but I was on Pro then threw my hands up in the air but they convinced me stop stay. Now my library has disappeared for is stuck. If the support numbers were a bit better I think that each user has a different arrangement on their computer. Some technical support would be great as I have spent way too much time trying to fix some really bad… more

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