586 results found
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Adobe CC Photography Plan interferes with existing Acrobat installation
I have a fully licensed and paid-for Acrobat DC 2015 program. The Adobe CC Photography plan has installed an 'update' that prevents me from using the program unless I pay $20 a month for a subscription to the new program. I have already paid for what I have and it satisfies my requirement once every few months to re-order pages in an Acrobat document. How can I get my paid-foir program back?
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I can't even log into the application, won't let me hit continue after filling out my email.
I am trying to log into Adobe Acrobat to combine files, it won't let me sign in. The mini window will only let me type in my email, it will not allow me to hit continue and pressing "enter" does nothing. I paid for the service and I can't even use it.
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1 vote
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Acrobat DC licensing fails on Windows 10 ARM computer with CC 4.9.0.504
BACKGROUND
I have Windows 10 on Microsoft Surface Pro X laptop (ARM processor) which runs Windows 64-bit but runs apps under 32-bit emulation (unless specific ARM version available).
I have CC subscription which installed/managed 32-bit version of Adobe apps. Looks like latest version it automatically updated to was CC 4.9.0.504.
REPRO STEPS FOR CC 32/64-bit FAILURES
- I received notification that Photoshop for ARM (beta) was available and wanted to install it... --> it requires CC latest version 5.3.5.518 before I can access that version of Photoshop.
- Manually installed CC latest version 5.3.5.518 (since CC auto-update seems to have kept me on the older version…
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1 vote
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Add more multifactor authentication options to Creative Cloud application logins (not CCDA)
We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor…
1 vote -
Annoying having to sign in every time I open the software
Hi,
Every time I open my Adobe Acrobat DC software it seems, I have to sign in to the Adobe Account. Every, Single. Time. It's annoying. Please make that go away.
1 vote -
I need to sign in almost every time I open the program
Fix the program.
1 vote -
Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6
It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017
What should one do in this situation?
* Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
* Claim the sold (Not Cheap) Software package and use alternative product for macbook?Please help fast because reclamation time is going away.
Thanks a lot!1 vote -
Case # ADB-17311074-R0M2
Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.
When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded…
1 vote -
Many time i sign outs of dc..i have to resign in why?
there should be a program to tune DC to cloud
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why does adobe logout of my account without asking me?
why does adobe logout of my account without asking me? It occurs on Win10. Logs out and closes all of the files I have open. Makes me start with new document. Very frustrating.
1 vote -
I am not able to buy the monthy subscription
I am not able to buy the monthy subscription
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Authentication - Continual Signout
Consistently having a problem with Acrobat. Randomly I will be signed out and the program will close. Sometimes it will ask if I want to save before I close, but only some times.
I sign back in, and within a minute or two I am signed out again.
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Adobe has detected a corrupt file (checksum error). The program has been closed without installing. Info ID: 6800.338.14.2.20020
Received the following install error when upgrading acrobat 9.3.0 to 9.5.5 using installation file downloaded from link supplied by Adobe tech support.
Adobe has detected a corrupt file (checksum error). The program has been closed without installing.
Info ID: 6800.338.14.2.200201 vote -
Today's renewal
I renewed the licence, but the product does not work! It continues to ask me to subscribe....
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Unable to upgrade Acrobat Adobe X Pro to Acrobat Adobe XI Pro
Dear Sir/Madam,
In 11 Oct, 2013, I bought a full license of CS6.0 (Adobe order no. 138180935) and 4 license of Acrobat Professional 11.0 together (Adobe order no. 138180935, cert ID: 11782938). After installing my CS6.0 for many years, I did not notice that the CS6.0 I have purchased came with an older Acrobat X Pro. I was shocked to find out the laptop where I have installed CS6.0 has an old Acrobat X Pro that cannot be updated to Acrobat XI Pro. All other laptops and PCs have Acrobat XI Pro. Please advise on why did CS6.0 came with…
1 vote
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