600 results found

1. Acrobat DC licensing fails on Windows 10 ARM computer with CC 4.9.0.504

   BACKGROUND

   I have Windows 10 on Microsoft Surface Pro X laptop (ARM processor) which runs Windows 64-bit but runs apps under 32-bit emulation (unless specific ARM version available).

   I have CC subscription which installed/managed 32-bit version of Adobe apps. Looks like latest version it automatically updated to was CC 4.9.0.504.

   REPRO STEPS FOR CC 32/64-bit FAILURES

   1. I received notification that Photoshop for ARM (beta) was available and wanted to install it... --> it requires CC latest version 5.3.5.518 before I can access that version of Photoshop.
   2. Manually installed CC latest version 5.3.5.518 (since CC auto-update seems to have kept me on the older version of CC, probably because it "knew" I need to keep using 32-bit version of the apps)
   3. Installed Photoshop ARM Beta and verified it worked fine --> BUT CC no longer was able to "see" and manage my Adobe 32-bit apps which were installed on my computer and which I needed access to. This latest version of CC only shows Photoshop (and I think Lightroom) as being available to install as desktop apps. Obviously, this is not viable for me....
   4. Went back to install older CC CC 4.9.0.504 --> This took out Photoshop ARM beta (sigh...) but restored ability to see/manage my other Adobe 32-bit apps
   5. But now I have a lingering BIG ISSUE. My Adobe Acrobat DC is no longer working at all even though it is one of the few Adobe apps that is still made available in both 32-bit and 64-bit

   REPRO STEPS FOR ACROBAT DC FAILURE

   1. From CC 4.9.0.504, uninstall Acrobat DC
   2. From CC install Acrobat DC
   3. Start Acrobat DC --> Note that app title bar shows Acrobat Pro DC (not sure why... I think my subscription provide Acrobat DC, not Pro version???)
   4. Adobe Sign In screen pops up (even though I am signed in CC)
   5. I sign in... popup goes away and a few seconds taken to load my account info
   6. Then all windows close and disappear without any warning or error message

   BACKGROUND

   I have Windows 10 on Microsoft Surface Pro X laptop (ARM processor) which runs Windows 64-bit but runs apps under 32-bit emulation (unless specific ARM version available).

   I have CC subscription which installed/managed 32-bit version of Adobe apps. Looks like latest version it automatically updated to was CC 4.9.0.504.

   REPRO STEPS FOR CC 32/64-bit FAILURES

   1. I received notification that Photoshop for ARM (beta) was available and wanted to install it... --> it requires CC latest version 5.3.5.518 before I can access that version of Photoshop.
   2. Manually installed CC latest version 5.3.5.518 (since CC auto-update seems to have kept me on the older version… more
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2. I've been paying for adobe but am now being told I need to subscribe - what the heck?
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3. Add more multifactor authentication options to Creative Cloud application logins (not CCDA)

   We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor token, but then get an error message and are closed out of Acrobat. However, if they click "Continue with Google" and log in to Google with the exact same email address, password, and Okta verification token, Acrobat logs them in and launches successfully.

   When I submitted a support ticket, the consultant said the correct workflow was to log in to Creative Cloud Desktop Application first, and then open Acrobat. This takes up precious class time and our instructors are not happy with it. While our students can use Google authentication, not all of our staff have Google accounts.

   Apparently Google and Adobe have an arrangement to allow their MFA to work. Could this be extended to others (Okta, ADFS, Azure, etc.) as well?

   See E-000304699 for more details.

   We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor… more

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4. Annoying having to sign in every time I open the software

   Hi,

   Every time I open my Adobe Acrobat DC software it seems, I have to sign in to the Adobe Account. Every, Single. Time. It's annoying. Please make that go away.

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5. I need to sign in almost every time I open the program

   Fix the program.

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6. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

   It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

   What should one do in this situation?
   * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
   * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

   Please help fast because reclamation time is going away.
   Thanks a lot!

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7. Case # ADB-17311074-R0M2

   Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

   When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded if you prefer."

   Going back to the customer service representative, I told him again that I did not want my screen recorded, and copied the user agreement which stated that it was my option not to have my screen recorded while he accessed my computer.

   He then proceeded to tell me just to minimize all my files, to which I again stated I didn't want my screen recorded. To this, he stated he would not be able to help me without me agreeing to it.

   Transcripts of this chat are attached. Would like a response as to why user options laid out in the user agreement are not able to be met by Adobe customer service representatives.

   Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

   When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded… more

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8. Many time i sign outs of dc..i have to resign in why?

   there should be a program to tune DC to cloud

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9. why does adobe logout of my account without asking me?

   why does adobe logout of my account without asking me? It occurs on Win10. Logs out and closes all of the files I have open. Makes me start with new document. Very frustrating.

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10. I am not able to buy the monthy subscription

    I am not able to buy the monthy subscription

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11. Authentication - Continual Signout

    Consistently having a problem with Acrobat. Randomly I will be signed out and the program will close. Sometimes it will ask if I want to save before I close, but only some times.

    I sign back in, and within a minute or two I am signed out again.

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12. Adobe has detected a corrupt file (checksum error). The program has been closed without installing. Info ID: 6800.338.14.2.20020

    Received the following install error when upgrading acrobat 9.3.0 to 9.5.5 using installation file downloaded from link supplied by Adobe tech support.

    Adobe has detected a corrupt file (checksum error). The program has been closed without installing.
    Info ID: 6800.338.14.2.20020

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13. Today's renewal

    I renewed the licence, but the product does not work! It continues to ask me to subscribe....

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14. log in error - I haven't been able to login on my mac since I paid

    Macbook pro MacOS Big Sur 11.0.1

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15. Contradictory message trial expired but have account cannot access
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16. info ID:6702.395.50.2.20020
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17. Unable to upgrade Acrobat Adobe X Pro to Acrobat Adobe XI Pro

    Dear Sir/Madam,

    In 11 Oct, 2013, I bought a full license of CS6.0 (Adobe order no. 138180935) and 4 license of Acrobat Professional 11.0 together (Adobe order no. 138180935, cert ID: 11782938). After installing my CS6.0 for many years, I did not notice that the CS6.0 I have purchased came with an older Acrobat X Pro. I was shocked to find out the laptop where I have installed CS6.0 has an old Acrobat X Pro that cannot be updated to Acrobat XI Pro. All other laptops and PCs have Acrobat XI Pro. Please advise on why did CS6.0 came with a Acrobat X Pro while Acrobat XI Pro is available and an upgrade of the old Acrobat XI Pro is not allowed.

    Dear Sir/Madam,

    In 11 Oct, 2013, I bought a full license of CS6.0 (Adobe order no. 138180935) and 4 license of Acrobat Professional 11.0 together (Adobe order no. 138180935, cert ID: 11782938). After installing my CS6.0 for many years, I did not notice that the CS6.0 I have purchased came with an older Acrobat X Pro. I was shocked to find out the laptop where I have installed CS6.0 has an old Acrobat X Pro that cannot be updated to Acrobat XI Pro. All other laptops and PCs have Acrobat XI Pro. Please advise on why did CS6.0 came with… more

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18. Why do I always get Subscribe where I have already subscribed

    I have already subscribed and it always asks me to subscribe and it wont let me access , may I know what wrong im doing?

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19. No money in my account

    Good day, every month I get the same billing problem. For most of the month, I don't have any money in my account.I get paid only then 15th of every month.

    If my pay day falls into a weekend, i.e. a Saturday or a Sunday, then I get paid on the Friday before the weekend.

    I find that there is no flexibility regarding my payments to yourselves.

    Firstly, I think for the most part, it is not usually a change in banking details.Furthermore, there is no provision for a button on this site to inform yourselves that have not changed banks but that, rather, there was insufficient funds.

    Bequase of this, every single month I have the inconvenience of writing an email to your accounts department in order for them to charge my card when there is money in it.

    Could you please make the system more user freindly with regards to payments.

    Good day, every month I get the same billing problem. For most of the month, I don't have any money in my account.I get paid only then 15th of every month.

    If my pay day falls into a weekend, i.e. a Saturday or a Sunday, then I get paid on the Friday before the weekend.

    I find that there is no flexibility regarding my payments to yourselves.

    Firstly, I think for the most part, it is not usually a change in banking details.Furthermore, there is no provision for a button on this site to inform yourselves that have not changed… more

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20. I cannot open my files. This is just hopeless

    Why the system wont let me open my adobe / pdf files. I have been paying monthly subscription.

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