627 results found

1. Installation Appointment

   On the phone I made an appointment for the internet installation. Later on I received information about the appointed date and time different. Please confirm the exact appointment date and time for installing the Virgin Internet at my home. Appreciate for your
   co-operation and for avoiding any mistake for misunderstanding.

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2. Licensing app won't work on macOS 11 Big Sur

   I just upgraded to a new macbook using macOS 11.2.3 Big Sur, and the licensing app for Adobe Acrobat Pro 2017 won't load/proceed now. I try to open Pro, the licensing app pops up instead, I click "Sign In Now," and the next screen is entirely blank (see screenshot). I tried the Terminal sudo fix that previously worked for an earlier OS, but it did nothing, I uninstalled and reinstalled it, and I'm still having the same issue.

   This isn't the previously resolved issue for an earlier OS wherein I could enter login info but got a screen with a perpetually spinning wheel, which was resolved using a Terminal command. Now the screen to enter that login info is entirely blank.

   For more context: I used time machine with migration assistant when switching computers, so all other preferences and apps on my computer are still working except Adobe Pro.

   I just upgraded to a new macbook using macOS 11.2.3 Big Sur, and the licensing app for Adobe Acrobat Pro 2017 won't load/proceed now. I try to open Pro, the licensing app pops up instead, I click "Sign In Now," and the next screen is entirely blank (see screenshot). I tried the Terminal sudo fix that previously worked for an earlier OS, but it did nothing, I uninstalled and reinstalled it, and I'm still having the same issue.

   This isn't the previously resolved issue for an earlier OS wherein I could enter login info but got a screen with a… more

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3. Synchronicity among devices IOS and Windows

   My idea is that Adobe would re-engineer how Adobe Acrobat Premium and Adobe PDF Pack work together on a IOS and Windows Device seamlessly or, and allow the Adobe Acrobat Pro DC to carry over from a computer to a phone seamlessly, since it is the update to Acrobat Premium. I also would like Adobe Acrobat Premium to be a feature that works on both IOS devices and Windows devices seamlessly instead of one only working on the computer at a time or not at all due to programming.

   Both of these features are used by myself and I'm sure countless others, and I have to pay for 2 programs when in reality the Adobe Acrobat Premium subscription should have the PDF pack included. It's not okay that I can only use my iphone and that it barely translates over to the computer version which means that I'd have to pay for another subscription which is Adobe Acrobat Pro DC and that program is only for Computers which does not help me.

   I need a program that I can use seamlessly between my Apple Iphone 11 and my Dell Inspiron 7000 series laptop. There is no reason why I should literally be told that I have to pay upwards of $36.00 a month, to get the products I need to function at home for school and job opportunities. Most of the jobs I apply to use Adobe and so I have no choice but to pay for BOTH packs each month, it's not fair to add the Pro DC to that and not be able to use it on both platforms. Something needs to be urgently done about that. It's costing customers more, when the products are the same, they're just not compatible with each other on different operating systems and across device usage.

   Another issue that needs to be addressed as soon as possible the pricing options. They are different from the website vs the apple App Store, and it is causing quite the confusion for me because they do not exist on your website. They are also unreachable on the app store because some may not be active with Adobe anymore or they're apple exclusive prices. The page needs to be updated to reflect the current prices of the services and the products Adobe offers.

   Lastly, how is it that Pro DC is literally cheaper if an individual purchases it by the year and they're not a student or teacher...vs being a student or teacher and paying well over $150.00 more for the same thing? That is incredulous and if Adobe Engineers think that they're helping students out with this pricing it's not. That's more like an institutional price than a personal one. As a college student, and a mother who has to deal with social distance virtual learning those prices are not compatible with regular families. We need more discounts or services offered, especially in these times. There are more people without jobs and having to purchase two packages when they can and should be combined is a problem to me. Adobe needs to make these programs more compatible, affordable and synchronous.

   Thank you,

   My idea is that Adobe would re-engineer how Adobe Acrobat Premium and Adobe PDF Pack work together on a IOS and Windows Device seamlessly or, and allow the Adobe Acrobat Pro DC to carry over from a computer to a phone seamlessly, since it is the update to Acrobat Premium. I also would like Adobe Acrobat Premium to be a feature that works on both IOS devices and Windows devices seamlessly instead of one only working on the computer at a time or not at all due to programming.

   Both of these features are used by myself and I'm sure… more

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4. Acrobat DC requires activation at every start-up

   Acrobat DC requires activation at every start-up. A message then says there is a problem at Adobe's end and allows the app to start.

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5. Refusing my access

   Will not let me activate my account (ADB116102277UK) but still taking money every month. Please help with this.

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6. Acrobat will NOT remain signed in on my computer

   How about fixing the sign in feature. I sign in to Adobe Acrobat on my computer. I am constantly asked to LOG OUT OF ADOBE ON THE COMPUTER THAT IT SHOWS BEING LOGGED INTO. I CANNOT USE ACROBAT UNLESS I LOG OUT OF THIS COMPUTER.

   I MUST SAY THAT THIS COMPUTER AND MY LAPTOP ARE THE ONLY TWO COMPUTER I USE THIS PROGRAM ON.

   ALSO, I AM A MONTHLY SUBSCRIBER TO ALL OF YOUR PRODUCTS AND THIS IS SO FRUSTRATING.

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7. Creative Cloud download corrupted (?)

   I am a Creative Cloud user of multiple programs including Photoshop (no issues), InDesign (no issues), and others (no issues). However, a repeating error forces me to reinstall Creative Cloud, which is corrupted in some way that interferes only with Adobe Acrobat DC. After each new installation of CC, I can no longer create or edit PDFs. Error = "license or key is invalid or expired". Allowing tech support to access my computer remotely and remove the corrupted link works temporarily until I am once again forced to reinstall Creative Cloud. There's a bug in there somewhere!

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8. Adobe CC Photography Plan interferes with existing Acrobat installation

   I have a fully licensed and paid-for Acrobat DC 2015 program. The Adobe CC Photography plan has installed an 'update' that prevents me from using the program unless I pay $20 a month for a subscription to the new program. I have already paid for what I have and it satisfies my requirement once every few months to re-order pages in an Acrobat document. How can I get my paid-foir program back?

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9. I can't even log into the application, won't let me hit continue after filling out my email.

   I am trying to log into Adobe Acrobat to combine files, it won't let me sign in. The mini window will only let me type in my email, it will not allow me to hit continue and pressing "enter" does nothing. I paid for the service and I can't even use it.

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10. cant get my new Adobe Acrobat Pro DC to recognize my purchase
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11. Acrobat DC licensing fails on Windows 10 ARM computer with CC 4.9.0.504

    BACKGROUND

    I have Windows 10 on Microsoft Surface Pro X laptop (ARM processor) which runs Windows 64-bit but runs apps under 32-bit emulation (unless specific ARM version available).

    I have CC subscription which installed/managed 32-bit version of Adobe apps. Looks like latest version it automatically updated to was CC 4.9.0.504.

    REPRO STEPS FOR CC 32/64-bit FAILURES

    1. I received notification that Photoshop for ARM (beta) was available and wanted to install it... --> it requires CC latest version 5.3.5.518 before I can access that version of Photoshop.
    2. Manually installed CC latest version 5.3.5.518 (since CC auto-update seems to have kept me on the older version of CC, probably because it "knew" I need to keep using 32-bit version of the apps)
    3. Installed Photoshop ARM Beta and verified it worked fine --> BUT CC no longer was able to "see" and manage my Adobe 32-bit apps which were installed on my computer and which I needed access to. This latest version of CC only shows Photoshop (and I think Lightroom) as being available to install as desktop apps. Obviously, this is not viable for me....
    4. Went back to install older CC CC 4.9.0.504 --> This took out Photoshop ARM beta (sigh...) but restored ability to see/manage my other Adobe 32-bit apps
    5. But now I have a lingering BIG ISSUE. My Adobe Acrobat DC is no longer working at all even though it is one of the few Adobe apps that is still made available in both 32-bit and 64-bit

    REPRO STEPS FOR ACROBAT DC FAILURE

    1. From CC 4.9.0.504, uninstall Acrobat DC
    2. From CC install Acrobat DC
    3. Start Acrobat DC --> Note that app title bar shows Acrobat Pro DC (not sure why... I think my subscription provide Acrobat DC, not Pro version???)
    4. Adobe Sign In screen pops up (even though I am signed in CC)
    5. I sign in... popup goes away and a few seconds taken to load my account info
    6. Then all windows close and disappear without any warning or error message

    BACKGROUND

    I have Windows 10 on Microsoft Surface Pro X laptop (ARM processor) which runs Windows 64-bit but runs apps under 32-bit emulation (unless specific ARM version available).

    I have CC subscription which installed/managed 32-bit version of Adobe apps. Looks like latest version it automatically updated to was CC 4.9.0.504.

    REPRO STEPS FOR CC 32/64-bit FAILURES

    1. I received notification that Photoshop for ARM (beta) was available and wanted to install it... --> it requires CC latest version 5.3.5.518 before I can access that version of Photoshop.
    2. Manually installed CC latest version 5.3.5.518 (since CC auto-update seems to have kept me on the older version… more
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12. I've been paying for adobe but am now being told I need to subscribe - what the heck?
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13. Add more multifactor authentication options to Creative Cloud application logins (not CCDA)

    We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor token, but then get an error message and are closed out of Acrobat. However, if they click "Continue with Google" and log in to Google with the exact same email address, password, and Okta verification token, Acrobat logs them in and launches successfully.

    When I submitted a support ticket, the consultant said the correct workflow was to log in to Creative Cloud Desktop Application first, and then open Acrobat. This takes up precious class time and our instructors are not happy with it. While our students can use Google authentication, not all of our staff have Google accounts.

    Apparently Google and Adobe have an arrangement to allow their MFA to work. Could this be extended to others (Okta, ADFS, Azure, etc.) as well?

    See E-000304699 for more details.

    We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor… more

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14. Annoying having to sign in every time I open the software

    Hi,

    Every time I open my Adobe Acrobat DC software it seems, I have to sign in to the Adobe Account. Every, Single. Time. It's annoying. Please make that go away.

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15. I need to sign in almost every time I open the program

    Fix the program.

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16. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

    It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

    What should one do in this situation?
    * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
    * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

    Please help fast because reclamation time is going away.
    Thanks a lot!

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17. Case # ADB-17311074-R0M2

    Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

    When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded if you prefer."

    Going back to the customer service representative, I told him again that I did not want my screen recorded, and copied the user agreement which stated that it was my option not to have my screen recorded while he accessed my computer.

    He then proceeded to tell me just to minimize all my files, to which I again stated I didn't want my screen recorded. To this, he stated he would not be able to help me without me agreeing to it.

    Transcripts of this chat are attached. Would like a response as to why user options laid out in the user agreement are not able to be met by Adobe customer service representatives.

    Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

    When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded… more

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18. Many time i sign outs of dc..i have to resign in why?

    there should be a program to tune DC to cloud

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19. why does adobe logout of my account without asking me?

    why does adobe logout of my account without asking me? It occurs on Win10. Logs out and closes all of the files I have open. Makes me start with new document. Very frustrating.

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20. I am not able to buy the monthy subscription

    I am not able to buy the monthy subscription

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