586 results found
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I have bought a monthly plan. Why is Adobe asking me to register the product?
I purchased a monthly plan of Acrobat DC. I was not able to install via Adobe Creative Cloud. Therefore, I downloaded the installer from the Web, and have succesfully installed Acrobat DC. I am now asked to provide a registration serial number. Where can I find this number?
1 vote -
I need to disable to free trial screen. My office purchased this and now the free trial screen keeps coming up. I don't have time for this
Don't ever subscribe for the free trial. It will never leave you alone
1 vote -
Creative Cloud-Free Adobe Software
Please let those of us who prefer it to simply use Adobe software like any other. No creative cloud, no membership, no password. I just want to read and edit pdf files. It's software. Let me just use it. As it is I have lots of pdf files and I'll go along. But as soon as there's an alternative, I'll bold from Adobe and never come back. Unless I can again just use the software like before.
1 vote -
We purchased Acrobat DC license in China, where Adobe only provides the Simplified Chinese version of the product. However users who use En
Allow user explicitly select which language version of the product during the installation process.
1 vote -
Strange icon for Reader DC and Fill and Sign failures
The Reader DC icon on my Mac changed to this and now the "Fill & Sign" feature constantly crashes. This happened after the last DC update which shows this:
Architecture: x86_64
Build: 19.21.20047.353337
AGM: 4.30.91
CoolType: 5.14.5
JP2K: 1.2.2.44610See the attached file for the icon that appears.
Do you think the two items (strange icon and constant crashing) could be related? I have to use the Adobe Uninstaller to remove DC to clean it out completely, then reinstall DC. It will work for one or two documents, then returns to continuous crashing, whereupon I have to uninstall and reinstall.…
1 vote -
I have anemail - ID - Password cannot log in
Please do not make me change the flaming password AGAIN please help THIS TIME
1 vote -
Recover FRL license from hard drive that has failed/crashed
The license recover process using the licensing toolkit for computers that have a healthy hard drive works great. However, anticipating the need to recover a license from a computer where the HD has failed/crashed and the HD can not be accessed to run licensing toolkit .exe to recover license.
Anticipating the need to recover a license from a failed/"crashed" HD and would like to know procedure for this. Maybe it license count needs to be manually adjusted on the Admin Console by Adobe Tech Support???? Just want to prepared to address this situation.
Thanks!
1 vote -
Quiero saber
Porque son esos Doritos de Barbra.
1 vote -
Admin console - create installer of latest version
As an enterprise customer would like to have the ability to create an installer package for latest version of Acrobat. At times there are delays of several weeks or does not become available at all if the latest version includes an "optional" update or patch.
1 vote -
Acrobat Reader DC will not install on MacBook Pro OS Mojave 10.14.6
Installer stalls at about 66% during "running package scripts."
I tried running acrobat cleaner but it reported no acrobat products installed (which should be the case). I don't have any other Adobe products on this late 2013 computer.
1 vote -
Adobe Acrobat Incorrectly Keeps Asking to Sign Out
Acrobat under creative cloud keeps asking me to sign-in and then shows me the form to sign out of other devices. (See Screenshot).
I am running Acrobat Pro on a machine called JeffDesk3. It doesn't seem to understand that JeffDesk3 on the licensing database is the same one I am running Acrobat on (this device).
When I run Acrobat it will show the sign out of screen listing this device, JeffDesk4 and JeffDesk3. Since I am running on JeffDesk3 it should not be doing this.
I can sign out of JeffDesk3, it will then move the license to JeffDesk3, but…
1 vote -
Retail pack resale
I have retail version of Acrobat X standard, why have you asked ebay to take down my listing? It is not counterfeit or OEM?????? WHYYYYYY!!!!!!!!!!!!!!!!!!!!!
1 vote -
More than 2 computers required when setting up new replacement computers , suggest a two week period to allow time to setup new computers
temp two week licence for more than two computers, to allow setup of new laptops. Need to carry on using existing laptops whilst the new computers are in transition.
1 vote -
Comments
Not everyone is a PC literate. hanks to Acrobat's recent push it has severely handicapped my ability to use at least 4 devices. These are older 4-8year pcs. Thanks to Acrobat in unison with M/S and others are responsible
1 vote -
Error Message: This feature is not included in your current Acrobat license
This concern was previously submitted by Martha in April 2018 and marked as resolved although there does not appear to be a resolution in the comments.
I have a team account and I am signed in, yet I am receiving this message and unable to perform key functions like "Edit" because the software is not reading my license correctly.
Please offer a fix ASAP.
1 vote -
Acrobat Professional DC XI
Try out the latest, Acrobat DC.
1 vote -
Should be able to see active computers and act/de act them in CC Teams
In my personal CC for Photographers I can see computers CC is installed on and deactivate them if I wish (not that I need to) but CC for Teams does not have this function, even when logging into the individual accounts attached to Teams.
This is a big oversight and should be a basic part of team management functionality, when managing many licenses and the fact that each user has to have an adobe ID setup for them to admin them is cumbersome enough but the fact there is even less control in CC Teams than personal CC accounts in…
1 vote -
BUG: Create Adobe PDF error
Cannot PRINT to Adobe PDF from any program after reboot UNLESS Acrobat has been started at least ONCE for the current session. Perhpas this is because Acrobat has not "signed in" or authenticated as a licensed app until AFTER I have opened Acrobat? This has only been occurring recently within the last few months. The credentials are and have always been "saved" such that I am automatically authenticated when I open Acrobat. I am licensed for CC All Apps Annual. I am using Windows 10 64bit on a less-than-a-year-old Dell Inspiron i8 with 32GB RAM and 2TB drive.
1 vote -
installation errors
Hi. Our users are getting attached error when trying to install Adobe. Any idea how to fix? Thanks.
1 vote -
Installation problem: IMSLib not found. Acrobat services will not work.
Error message continues: your application install seems to be damaged. Please reinstall the application.
When I visit the page to reinstall the app, the only option is to "subscribe." I don't wish to subscribe. I just need to fix the installation of Acrobat I have.
I have Acrobat Pro DC and it's currently updated.
Acrobat Pro DC Build: 19.12.20034.328841.
I'm on MacOS 10.14.4.
I don't wish to replace my full version with a trial version, and then have to subscribe. I just want my current version to work correctly.
Does anyone have any ideas, please?
Thank you.1 vote
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