597 results found
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Subscription problem
I probably shouldn't have to, because I get an adobe package from my employer, but I paid $190 for a one year Acrobat Pro DC subscription on June 26, 2018. 5 months later, I'm getting a message that my subscription has expired.
My order # is/ was: ADB034255491
Either fix the problem or refund my money.1 vote -
Cannot connect to Adobe update server
Acrobat Pro X
Whenever I try Help/Check for Updates ... I get a message back that "Cannot connect to Adobe update server. Please verify that you are connected to the Internet and check for updates again." Obviously, I am on the Internet to make this post. What do I do?1 voteCould you please let me know if you are on windows or mac?
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Licence Activation is standalone and not connected to Creative Cloud
BUG - Licence Activation is standalone and not connected to Creative Cloud
We have Creative Cloud collection subscription and the licence activation to acrobat is not connected to being signed into Creative Cloud.
so you have to sign in twice.
Please fix this so it is part of the whole family. We should only have to sign in once to activate all the software in creative cloud suite.thanks
1 vote -
Second ID for Second Subscription
If a customer wants to purchase more than 1 subscription, they should not have to create a second email and sign in as a separate customer. In order to buy 2 subscriptions, I have to create a separate email, separate password, and sign in separately under a second Adobe ID.
1 vote -
I am so disappointed because this widely used program is too expensive for a person living on disability to afford.
Affordability is way over the top for this idea. A program that is so widely used by most everyone is dangled at us like a bone on a string and we cannot afford to purchase it. A few dollars to thousands of people who can afford it, is millions to a few who cannot make ends meet everyday. Why is there not concessions made for those who simply cannot afford it. The supposed "free" PDF programs are not free, or at least I cannot find one that is. This is ridiculous. Prior to becoming disabled, I went to school and…
1 voteThanks for your feedback, we will take this concern forward with the concerned team.
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Can not disable auto updates
Auto update feature cannot be turned off. This is a fundamental flaw in your software. No software should ever update without permission of ownder.
1 votePlease let us know the OS on which you are using Acrobat (Windows or Mac).
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Acrobat DC will not open files
Acrobat DC. since the update on 10.23.18, will not open files, making it rather useless. I have tried uninstall/reinstall; this will get one file opened one time. On a second launch, it again will not open any file. Am I going to have to uninstall/reinstall EVERY time I want to open a file?
1 voteHi,
Could you please let us know the following information:
1) Version of Acrobat DC you are using.
2) Which OS are you on.
3) What happens when you try to open Acrobat (Any error message? or Acrobat doesn’t launch?)Thanks
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Adobe DC affected. Bug Report. 10/14/18 Windows 10 update 1803 broke the ability to assign adobe as the default app for .tif files. I can a
Bug Report. 10/14/18 Windows 10 update 1803 broke the ability to assign adobe as the default app for .tif files. I can assign any other offered app (paint, sketch, photo). I had to do a system restore to revert back to temporarily correct this issue.
1 vote -
This concerns Creative Cloud subscription window. The window always resets to a service Adobe is trying to sell. I want it to go back to my
This concerns the window for the Creative Cloud user interface. It always resets to some Adobe service that is being promoted such as Adobe Stock. This is annoying. Every time I start my computer I have to reset, first to Applications, and then again to installed applications. There appears to be no preference that will override this. I know this is very very minor, but after hundreds of repetitions of this experience, I just had to let you know how irritating it is.
1 vote -
Bunch of crooks - signed up / paid and your web site/program contstantly redirects to pay again
BUNCH OF CROOKS - CONSTANTLY REDIRECTS FOR REPAYMENT / UPGRADE. CANT USE WHAT I PAID FOR
1 voteHi,
Can you please contact Adobe Support at https://helpx.adobe.com/contact/support.html
They will be able to resolve your issue on purchase.Thanks,
Karan -
Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open.
Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open. I get the spinning beach ball for several minutes (yes minutes). I then check Force Quit and invariably, Adobe Acrobat Professional is "not responding". Adobe says the two are compatible, but I do not think so.
1 vote -
1 vote
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I was using the free version of Acrobat DC and now my PDFs have changed to the pro version and it tells me my subscription has expired. Grr
Please fix my problem. Idon't want the pro version.
1 vote -
Rethink the Automatic Update behavior for the Acrobat app
Like many users I was caught off guard by the automatic October 2018 update that significantly changed things (for the worse, as usual). I wasn't even aware that Acrobat had automatic updates turned on! All the other CC apps simply notify you via Creative Cloud when an update is available, and I choose whether or not to install it. Why is Acrobat different?
Apps from other companies have a prominent dialog during initial install that asks whether you want to install updates automatically or not. I don't recall ever seeing this type of notice for Acrobat.
At the very least,…
1 vote -
[Solved] Acrobat Pro DC 2019.0008.20071 crashing
Windows 10 Pro 64, Office 365 Home
I use an Excel spreadsheet to keep track of and open with links most of my pdf ebooks. Last day or two, Acrobat began crashing when I used an Excel link if there were any documents already open in Acrobat. Very frustrating because I'm just trying to do what I do every day of the week, multiple times in a day. I discovered that the problem was restricted to one desktop and to one of the two monitors on that machine, the extended display. Cut story short, the issue was solved after I…
1 vote -
Acrobat Pro briefly "flashes" (launches and quits) at startup (OS X 10.13.6)
Since the latest Acrobat update (Build: 19.8.20071.303822), the app briefly "flashes" (launches and quits) at startup. I checked the System Prefs/Login Items, and, as expected, I only see AdobeResourceSynchronizer there so I don't quite understand what is going on. Do you? Otherwise, the app works as advertised (so far). Thanks.
1 vote -
added text explosed in DC 19.008.20071
Impossible to work with 19.008.20071 update, full of new bugs.
Double letters in text such as "ff" of "nn", have been excluded from text containers.
"p" in texts have been suppressed in number of recent added texts.I am suppose to deliver in 300 pages book tonight.
How can this happen ?1 vote -
Pop up menu in program - text is appearing as boxes with X throughout. Illegible
I haven't been able to access Acrobat Pro because of this issue. I updated the software on a trial version, and it's working fine except for when I get more pop up boxes to upgrade my subscription, with the same issue. It looks like maybe there's fonts missing? I've had no luck finding a solution.
1 vote -
Adobe Acrobat Pro on windows7 not responding
Adobe Acrobat Pro on windows7 not responding , it only can open the PDF file around 5 sec than it will show not responding
the Adobe Acrobat is installed form Adobe CC1 voteCould you please let us know the exact version of Acrobat you are using.
Thanks
Atir -
Adobe need top make ypour acrobat more user firendly
I subscribe for the full Adobe Acrobat DC Pro. The functions, amongst which is the conversion from pdf to words.
But each time I tried to convert, the system brought me to the subscription page
1 vote
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