623 results found

1. please have a notification when updates are available, when the autoupdater is turned off

   Supply an update required notification for users who wish not to use the auto update function

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   Resolved  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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2. Payment

   My Employee whose Credit Card was given for monthly payments has left and adobe payment was failed. I have added a new credit card but don't know how the payment will be charged to that new card.

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3. Enterprise License Activation Configuration Options

   Please enhance Named User licensing to better accommodate enterprise needs.

   We only issue Enterprise / Federated ID to our users, they will never have a personal AdobeID.

   Please enhance the licensing to:
   Enable a way to suppress the Sign in screen which requests an Adobe ID.
   Automatically select the Enterprise ID sign in screen.
   Prevent the appearance of the Adobe/Enterprise ID selection screen.
   Alternatively, allow background (registry / preference file) population of enterprise ID credentials so that all of the options are pre-filled and the process can be automatically attempted without user intervention. Only if the sign in fails should a user be prompted for credentials.

   The current process of navigating a user through these four screens is causing user heartburn. Users are:
   Mistakenly creating Adobe IDs when they don't need one (and aren't allowed to use it).
   Missing the option to choose Enterprise ID
   Are confused once they're selected Enterprise ID why they being prompted to choose again between Personal / Enterprise IDs

   For enterprise software deployment, minimizing user interaction to activate software is highly preferred.
   All of this is currently possible with serialized installs.
   Please add these to make the user (and enterprise management) experience more seamless

   Please enhance Named User licensing to better accommodate enterprise needs.

   We only issue Enterprise / Federated ID to our users, they will never have a personal AdobeID.

   Please enhance the licensing to:
   Enable a way to suppress the Sign in screen which requests an Adobe ID.
   Automatically select the Enterprise ID sign in screen.
   Prevent the appearance of the Adobe/Enterprise ID selection screen.
   Alternatively, allow background (registry / preference file) population of enterprise ID credentials so that all of the options are pre-filled and the process can be automatically attempted without user intervention. Only if the sign in fails should… more

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4. Acrobat Pro crashes, starts and closes after some openings of files

   Adobe Acrobat Pro DC open a few files and if you close them and later export and open a new .pdf from any program, including Indesign or Illustrator, the program starts and than closes immediately. There no show of error message. After this, the Acrobat will not open any file until you restart the computer (mac or pc).

   All steps on forums was tryed, with no effect, including this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

   Already try open the task manager and stop services to them open Acrobat again. No effect. Sometimes, open a error message, that was send a million times.

   Please, update with a error correction. This is a new error.

   Adobe Acrobat Pro DC open a few files and if you close them and later export and open a new .pdf from any program, including Indesign or Illustrator, the program starts and than closes immediately. There no show of error message. After this, the Acrobat will not open any file until you restart the computer (mac or pc).

   All steps on forums was tryed, with no effect, including this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

   Already try open the task manager and stop services to them open Acrobat again. No effect. Sometimes, open a error message, that was send a million times.

   Please, update… more

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   Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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5. Subscription use analytics

   Now that I can no longer license Acrobat Std / Pro per device, Adobe must provide customers analytics to ensure I'm not wasting my subscriptions on named users who aren't using them. If I think of a named user subscription like a water tap, I need to ensure the spigot is not left open unnecessarily and wasting water. Please develop analytics (like others have) that tell me if a named user who has an Acrobat Pro subscription is using any Pro functionality, and how frequently. Same for Acrobat Standard subscriptions. This will allow me to re-assign unused subscriptions instead of just adding more, and hoping that the large sum of money Adobe receives isn't being wasted. Thank you.

   Now that I can no longer license Acrobat Std / Pro per device, Adobe must provide customers analytics to ensure I'm not wasting my subscriptions on named users who aren't using them. If I think of a named user subscription like a water tap, I need to ensure the spigot is not left open unnecessarily and wasting water. Please develop analytics (like others have) that tell me if a named user who has an Acrobat Pro subscription is using any Pro functionality, and how frequently. Same for Acrobat Standard subscriptions. This will allow me to re-assign unused subscriptions instead of… more

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   Resolved  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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6. One install for all editions of Adobe Reader, Acrobat Standard, Acrobat Pro

   Now that Acrobat Std and Pro are licensed per named user, and not by device, there is no need to have separate installs of Adobe Reader, Acrobat Std / Pro. There should be just one install that I can put on every single computer. If the user doesn't sign in with an Adobe ID (or enterprise/federated ID) they get access to Reader functionality. If they sign in and their ID has been assigned a Std subscription, they get to use Std functionality. If they sign in and their ID has been assigned a Pro subscription, they get to use Pro functionality. The truth is that per named subscription costs more AND increases administrative overhead. Customers should at least be treated greater value, not only in end user functionality, but in administrative functionality directly resulting in lower administrative costs.

   Now that Acrobat Std and Pro are licensed per named user, and not by device, there is no need to have separate installs of Adobe Reader, Acrobat Std / Pro. There should be just one install that I can put on every single computer. If the user doesn't sign in with an Adobe ID (or enterprise/federated ID) they get access to Reader functionality. If they sign in and their ID has been assigned a Std subscription, they get to use Std functionality. If they sign in and their ID has been assigned a Pro subscription, they get to use Pro… more

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   Resolved  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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7. Provide subscription overlap for an extended period to allow methodical migration to a new PC

   Currently have subscription licensed on two machines. Upgrading one machine and need three machine use for a period of time so that I can methodical migrate to the new machine rather than clutter it with years of outdated data & files.

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8. Need to fix not being able to log into Adobe Acrobat. I am signed into Creative Cloud, but Acrobat will not allow me to sign in

   It is very frustrating the inconsistencies surrounding being able to log into Acrobat. You click on the login button and the little watch flashes for a second but nothing happens. To pay a monthly fee for something that does not work is not right

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   Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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9. Number of Machines Authorized per License

   The current two machine limit is much lower than what is offered by other subscription services. iTunes allows 5 per account, for example. Having one person use 3 machines regularly is not uncommon. I use a work desktop, a home office desktop, and less frequently, a laptop when traveling. It is very inconvenient to have to constantly sign in and out on these machines. I would urge Adobe it increase it's limitation to 3-5 machines per license purchased.

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10. my acrobat pro license is not recognized

    i have a legacy device license and all other apps work. Acrobat is the only app that has stopped working and is stuck in trial mode.

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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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11. ACROBAT DOES NOT WORK WITH MOJAVE.....END OF STORY

    Acrobat does not work with Mojave...and I do not think it ever will. Adobe need to refund a portion of the subscription and stop blowing smoke....

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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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12. signing in everytime I open program

    WE paid for a subscription to Adobe Acrobat DC why do we have to sign in each time. Adobe needs to fix this. Oh the days we had a CD to install and never had these problems. Also my boss has that same problem with our Photoshop and Indesign.

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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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13. Adobe crash

    My Adobe Reader DC crashed on my Mac and I can´t close it, restart it or anything. Even I can´t restart my laptop because is still open. I am trying to log in my account, but this is also not working (still waiting for the reset password mails). I don't now how to delete the program and reinstall it.

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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

14. acrobat DC not running with Mojave

    Now look, Acrobat DC is not running with Mojave. I WANT A REFUND NOW SO I CAN BUY ANOTHER APP, IE NITRO PDF.

    I NEED A REFUND OF 15GBP BACKDATED TO LAST MONTH. NOW...SO MANY POSTS AND YOU ARE NOT RESPONDING AT ALL. I SPEND OVER 600 GBP WITH YOU PER YEAR TO GET THIS RUBBISH. I DEAL WITH HOLLYWOOD ON A DAILY BASIS AND AM FORCED TO USE PREVIEW TO LOOK AT PDFS...RUBBISH, RUBBISH, RUBBISH..

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15. 6800.317.14.2.10092

    dobe has detected a corrupt file

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16. I have to sign in every time I use Acrobat DC. What is the problem??

    I would like a solution.

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17. I was having problems getting Abode to work so cancelled my subscrition. Now all the invoices using abode have been deleted

    I was having problems using abode so cancelled my subscription from frustration. All my invoices were done on this system and now I have no record. Why were the invoices removed from my system when I cancelled my subscription, they were done while I was paying to use it and I want them back

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18. give user ability to cancel subsriptions

    please give users the ability to cancel subscription when no other options adobe states the instructions. user has called several times, chatted several times, user has contact credit card company and paypal and adobe. adobe reponds with same solutions that dont work and even closes tickets that are unresolved, provide excessive wait times making it impossible to cancel membership. requestred assistance from law enforcement and other and other agencies as adobe s obtuse consideration is too take your money with no soutions. adobe appears to employ mentally impaird personnel that are unabke ti decipher common english thereby abdoning common sense and attempt to withdraw funds excessively. attempts at requesting they remove thier skulls from buttholes results in no noticeable differences and unauthorized billing conitnues consistently. they cannot grasp the concept that all options provided to cancel simply dont work. the idea of adobe support removing the skull from the butthole is to allow them the ability to use common sense to resolve the issue and to see that no other suggested options are working. requesting attorney general ro intervene and assist with head up add removal process.

    please give users the ability to cancel subscription when no other options adobe states the instructions. user has called several times, chatted several times, user has contact credit card company and paypal and adobe. adobe reponds with same solutions that dont work and even closes tickets that are unresolved, provide excessive wait times making it impossible to cancel membership. requestred assistance from law enforcement and other and other agencies as adobe s obtuse consideration is too take your money with no soutions. adobe appears to employ mentally impaird personnel that are unabke ti decipher common english thereby abdoning common sense… more

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    Resolved  ·  3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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19. No se encuentra IMSLib.

    Problema de instalación no se encuentra IMSLib. Los servicios de Acrobat no funcionan.
    Ricardo Rojas 21/12/2018

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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    No response from customer for 3 months.

20. Dec 11 Update Failed | Problem with licensing module

    What's the best way to resolve this?
    Update failed. "Problem with licensing module"?

    Uninstall Acrobat Pro DC from the CC Desktop App and reinstall?
    Tried to use the Update feature in the Help menu of Acrobat Pro DC and that failed.

    German Windows 10
    Adobe Acrobat Pro DC | Continous Release | Version 2019.008.20081

    Regards,
    Uwe Laubender
    ( ACP )

    PS: First tried a reply at "PLEASE Don't make the user go through a menu to check off a comment! You DOUBLE the time it takes to go through comments." that first seemed to fail. See screenshot two with the running wheel. In the meanwhile my comment made it through.

    What's the best way to resolve this?
    Update failed. "Problem with licensing module"?

    Uninstall Acrobat Pro DC from the CC Desktop App and reinstall?
    Tried to use the Update feature in the Help menu of Acrobat Pro DC and that failed.

    German Windows 10
    Adobe Acrobat Pro DC | Continous Release | Version 2019.008.20081

    Regards,
    Uwe Laubender
    ( ACP )

    PS: First tried a reply at "PLEASE Don't make the user go through a menu to check off a comment! You DOUBLE the time it takes to go through comments." that first seemed to fail. See screenshot two with the… more

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    Need Info  ·  4 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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