38 results found
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Recognize NVIDIA high-end GPU on Dell Precision Mobile Workstations with Optimus
Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!
We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.
Dell Precision M5510:
16.0GB RAM, i7-6820HQOperating System: Windows 10 Pro, 64-bit
DirectX version: 12.0
GPU processor: Quadro M1000M
Driver version: 375.86
Direct3D API version: 12
Direct3D feature level: 11_0
CUDA Cores: 512
Core clock: 993 MHz
Memory data rate: 5010 MHz
Memory interface: 128-bit
Memory bandwidth: 80.16 GB/s…4 votesThanks for reporting this. We would be considering it.
-Vinod
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Be able to customize the Cloud Admin Console.
Have the ability to customize the Cloud Admin Console. It would good to add our PO number and state where the licenses are deployed. Date of purchase. This use to be provided in the regular install Adobe Acrobat Pro.
5 votes -
expired trial
I keep getting offers to try out Acrobat Pro DC. I install it. It says I have zero days left, since I used my trial when it first came out. Since this is going to be an evergreen product, I'd like to see the "timer" on the trial expire, so that I can see if the newest version is something I'm interested in/features improved, etc.
4 votes -
Adobe Acrobat and Reader 2015
For enterprise use, it has too many breadcrumbs to learn more and free downloads. For business use and confidentiality, these links need to be easily removed or hidden from view with the customization tool.
1 voteThanks for bringing this issue to our notice. Your valuable feedback helps us improving our product. We discussed about this particular issue and we do not have any plans to work on it in immediate future. However, we’ll have it in our radar and might revisit at an appropriate time in future.
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Invitation
As admin assigning licenses to users could I also have the ability to Carbon Copy when sending out the "invitation with instructions"?
Managers would like to be CC when the invite goes out to new users.
3 votes -
Platform confusion
I recently got a new machine and moved my DC pro account over. Turns out I somehow ended up with the classic version and spent a few hours trying to figure out why I was having a lack of features on this new install. I'm just really annoyed that something so simple as notifying me that I'm not installing the right variant of a purchased product has cost me so much time.
1 vote -
Absolutely Unusable
I am running Windows 10. Since the last Adobe Acrobat Pro update, the program has been absolutely awful. Opening a document is a minute long process much less doing anything else to it. I had to download another program to be able to view PDFs for work. Very frustrating. Been like this for at least a month.
2 votesApologies for your inconvenience. Can you please provide the version of Acrobat you are using.
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II am not able to install the initial test version.
II am not able to install the initial test version. The error message is attached below.
2 votes -
Crash Crash Crash it is like watching a NASCAR Martinsville Race.
I do not know what your programmers did to the Adobe products in the 2018 version but all Acrobat and Illustrator keep doing is crashing my computer. I reinstalled 2017 Illustrator but there is not a rollback for Acrobat. Please tell your programmers that "Just because you can does not mean you should"
1 voteI am sorry for the inconvenience you are facing, next time you see Acrobat crash, can you please save the crash logs and attach them here, it will help us to narrow down the issue.
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2 votes
By default auto-update feature is turned ON, but you can infact turn it OFF.
http://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html?zoom_highlight=updates#idkeyname_1_20396Let us know if it solves the issue.
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Error in Adobe Acrobat DC Pro Installer
I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
This download proceeds normally.After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.
The trouble is that Safari is not running!
I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.
Please correct the…
1 vote -
Better update UX
Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire…
2 votesHi,
Thanks for your suggestion. This is being worked upon to reword this dialog and button labels.
Thanks,
Karan -
Product is a total pile of ****. Why do I have to wait "while the document is being prepared"? Is it unprepared. Fix it.
Go out of business. You products suck. Every "upgrade" is a downgrade.
1 voteI am sorry for the inconvenience you are facing. Can you elaborate on the issues you are facing with Acrobat DC?
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I have had the most unimaginably bad customer experience today with you products.
I have had the most unimaginably bad customer experience today with you products. I bought a new computer (MacBook) and attempted to load the software I purchased in 2015. For the last 8 hours I (or one of our people here at our company) have been trying to contact you or work through your chat capability or simply follow some instructions (not findable) to complete this simple task. No success. Could you please have someone contact me as soon as possible.
2 votes -
Bug - Name in top Right Corner Constantly Changes
I have changed my name a few months ago. When my account was created I went by a different name. I have updated my account to show my new name. It seems like every .pdf I open shows a different name. Sometimes it shows my old name and sometimes my new name. I have tried signing completely out and back in, same issue. It happens randomly. Steps to re-produce the issue is to just open a .pdf file. Environment - Windows 10, domain joined computer.
1 vote -
How do I make Adobe the default program to open documents - using iMac Sierra 10.12.5
I was using a different program as the default program to open documents but I don't like it so I want to go back to Adobe but I can't figure out how to change it, it doesn't give me the option to make it the default program even though I deleted the other program, now it defaults to Preview.
1 vote -
Missing sign in force closes an unsaved pdf form!
I have several computers I'm using Creative Cloud on. I can't keep up which is signed in and out. I work a lot with pdf forms. What happens is I'm filling an important form and suddenly Acrobat DC just quits without any warning, not asking whether to save. All work is completely lost and not retrievable! Then I can normally do the sign out from other computers and sign in the current computer (with my Adobe ID), but it's too late, the work is already lost.
It's a terrible problem and should be fixed immediately.
If the user has an…
1 voteThanks for your feedback. We are looking into this. Meanwhile could you please let us know whether Acrobat which is not signed in quits immediately after launch or after a while. If it quits after a while, could you please let us know the time period say 1 minute or 5 minutes or more which Acrobat takes to quit on launch.
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Bug - MacOS 10.12.5 (Named) installer as Unidentified Developer
I've created an Acrobat Pro for Named installer (Via Admin Console) for the MacOS 10.12.5. Downloaded and ran the installer. The OS terminated the installer because it was an "Unidentified Developer".
I was able to install it after going to System Preferences > Security & Privacy and check OK to install.
The reason I state this issue is most end users will not know what to do. So this needs to be corrected (maybe Apple.com).
1 vote
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