Acrobat for Windows and Mac

Help us improve Adobe Acrobat for Windows and Mac by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Support Community for Acrobat.

If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

Please provide the following information. You can post a new idea or search for ideas already submitted.


How it works:


  • Select the feedback forum for your product.
  • Browse ideas and vote for the ones you like.
  • You may also post a comment for the idea.
  • If your feature idea or issue is not listed, post it.
  • In order to get subscribed to an item for any updates from Adobe, you must vote for it and click the subscribe button.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.


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  1. 1 vote
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cannot connect to Adobe update server

    Acrobat Pro X
    Whenever I try Help/Check for Updates ... I get a message back that "Cannot connect to Adobe update server. Please verify that you are connected to the Internet and check for updates again." Obviously, I am on the Internet to make this post. What do I do?

    1 vote
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change the "update" button to "upgrade"

    While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I…

    3 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  4. Newly Installed Acrobat Pro DC Keeps Closing After 10-20 Sec Without Error Message

    I just installed Acrobat Pro DC and the it keeps shutting down after running only 10-20 seconds. I can occasionally open a file quickly enough, but after opening file, Pro DC then shuts down. Went through Adobe troubleshooting (checked updates, Distiller, repair installation), but problem persists. Note that I did NOT set Pro DC as my default program for PDF files. My original Acrobat Pro XI is running fine.

    26 votes
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    Need Info  ·  46 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to convert files to pdf

    I purchased the Adobe PDF Pack in August 2018 but now, each time I try to convert a file, I get a message saying that my trial has expired and I must buy to continue. Please tell me how to fix this or return the money I paid. Thank you.

    2 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Acrobat 2019.008.20071 and Pitstop Edit 13 Tools missing.

    After Acrobat updated to 2019.008.20071, my Enfocus Pitstop Tools have disappeared. I have tried uninstalling/re-installing both Acrobat and Pitstop. With no change. I have checked for an update to Acrobat but get a message that 20071 is the latest version. Enfocus says the problem is in Acrobat.

    When can i expect a fix for this. I need these tools in order to be able to work with my customers. Thanks

    1 vote
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  7. ACROBAT DC CRASHES WHEN STARTING UP 2017 MACBOOK PRO?

    ACROBAT DC CRASHES WHEN STARTING UP 2017 MACBOOK PRO?

    1 vote
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  8. licensing system not working for me

    My concern is with the new Adobe policy of license-based software. I was extremely frustrated when I was out-of-the-blue prompted to log in to Adobe just to open a pdf. My saved log-in did not work, and I was unable to open my flight document, which was a big problem for me in the moment. I have now solved that problem (by switching pdf viewers, to Preview). However, the root of my dissatisfaction is with the Adobe licensing system. I am a paid subscriber, and this system is not working for me. I absolutely do not want to be told…

    1 vote
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Prevent Adobe Acrobat Reader DC Downloads in Updates

    I have purchased the full license for Adobe Acrobat Pro DC, I am requesting Adobe to create a way to always block Reader DC from ever downloading during scheduled updates. Reader DC always commandeers/overrides the default settings by file types and since I PAID for the full software product, I shouldn't have to reset my default program by file type literally every other day. Please change this. Please.

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  10. Subscription problem

    I probably shouldn't have to, because I get an adobe package from my employer, but I paid $190 for a one year Acrobat Pro DC subscription on June 26, 2018. 5 months later, I'm getting a message that my subscription has expired.
    My order # is/ was: ADB034255491
    Either fix the problem or refund my money.

    1 vote
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open.

    Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open. I get the spinning beach ball for several minutes (yes minutes). I then check Force Quit and invariably, Adobe Acrobat Professional is "not responding". Adobe says the two are compatible, but I do not think so.

    1 vote
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  13. ins

    How a Freaking HUMAN to Talk TO that would work WASTING MY **** TIME and your Twitter support Sux as well

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multiple error messages

    I'm getting errors when reading PDFs. All different sizes, all different sources.

    "There was an error processing a page. There was a problem reading this document (109)."

    "A number is out of range."

    "There was an error while reading a stream."

    "Please wait while the document is being prepared for reading."

    "Out of memory."

    It's a brand new Windows 10 machine with 8GB of RAM. I uninstalled and reinstalled the program. How do I fix this issue? The program is essentially unusable at this point.

    2 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Your application install seems to be damaged, Please reinstall the application.

    Everytime I open an Adobe Product, this error appears "Your application install seems to be damaged, Please reinstall the application."

    My trial is over and I have bought the product. I have the activation key but can't type it in anywhere. I also can't sign out because the option has gone.

    3 votes
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    Need Info  ·  7 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit.

    Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit. Please fix your ****** software

    6 votes
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    Need Info  ·  5 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  17. error report 0xc0000022

    Every time I open Adobe I get the error code 0xc0000022 and a message window saying the application didn't open properly and Adobe is unresponsive.

    2 votes
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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  18. how to remove Acrobat Pro DC Trial from PC

    Unable to remove the Trial by any means. Unable to use Adobe for pdf now. No suggestion works and I will start looking for alternative software if it continues. My file shredder am worried it will remove 5 years of pdf Invoices. Never again will I try anything suggested by Adobe.
    The Trial version did not do as it suggested so Merry Christmas, hijacked by Adobe

    3 votes
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    4 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

    Apologies that we could not meet your requirements. If you could be more specific as to what you were trying and where you faced issues, it would be helpful and perhaps we could resolve the scenario for you.

    However, if you want to remove Acrobat Trial, simply uninstall Adobe Acrobat software. After that if you open a PDF file, it will ask which software should take ownership of PDF files.

  19. Allow Adobe Acrobat DC (Enterprise Named License) To Roam With User

    Please make it possible to Roam the User's login from PC to PC in a networked environment. My users sometimes move from desk to desk so it is frustrating to have the users login/logout every time they go to a new PC. We would like them to be able to log in once and then be auto-logged into every other machine they sign on to with their networked login (roaming profile).

    7 votes
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    6 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Adobe DC Freezes when opens/signs into CC

    Whenever I open Adobe Acrobat DC, within 10 seconds of it being open/as soon as it shows my name sign in, in the top right corner, I get the spinning wheel and app completely freezes and im have to force quit. EVERY TIME, DC is un-usable. I've uninstalled, reinstalled countless time, restarted, shutdown, nothing.

    CC is up to date
    Running on MAC OS 10.11.6 (el capitan)

    5 votes
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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
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