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Acrobat for Windows and Mac

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39 results found

  1. Acrobat Pro 2017 crashes after scanning EVERY TIME

    Adobe Acrobat Pro 2017 crashes every time I try to scan a document, if I don't leave the default settings in place. I cannot use the default settings, I need it to scan and OCR DOUBLE-SIDED documents. This has stopped our work process completely.

    PLEASE don't tell me to upload the crash report to your cloud, I do not have "toll access" whatever that is to do that. We are using stand-alone copies of Pro, not utilizing the cloud (we work with confidential materials so cannot do this by federal law).

    I am so behind on my work and have…

    1 vote

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Admin →

  2. acrobat 2016 crashes after scanning, in particular when the scan settings are changed.

    acrobat 2016 crashes immediately during the screen asking for more pages to scan
    i use windows 7 pro on a dell vostro with 8 gb memory and an epson s60 scanner

    1 vote

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Admin →

  3. Acrobat Pro DC Crashes When Manually Adjusting Threshold

    When scanning from the flatbed on my Epson ET-4550, and adjusting the scan threshold manually, Acrobat DC Pro crashes every time. Using an iMac with MacOS High Sierra 10.13.3

    1 vote

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Admin →

  4. Create PDF from scanner menu item doesn't work in OS X

    When attempting to scan a document to a new PDF the menu item for File --> Create --> PDF from Scanner does nothing after scanning and closing out of a previously opened PDF. You have to close Adobe Pro DC totally and re-open it in order to scan.

    Mac OS X 10.13.3
    Adobe - 2018.009.20050

    1 vote

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Admin →

  5. scan bug multiple pages adobe pro freezes

    When scanning multiple pages to make a new PDF the program freezes. It uses the default scanner driver and can not change the driver

    1 vote

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    Declined  ·  2 comments  ·  Scanning and OCR  ·  Admin →

  6. unable to OCR indonesian document in Acrobat Pro

    unable to OCR indonesian document in Acrobat Pro. Can this language be added to the list?

    1 vote

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    1 comment  ·  Scanning and OCR  ·  Admin →
    Declined  ·  Lovekesh garg responded

    Thanks for reporting your concern. As of now there is no plan to add support for this language.
    We will get back to you when the support is added.

  7. Everytime I scann something in HiRES , it crashes.

    Every time I scan something (usually in HiRes), Adobe crashes. I have had 3 support cases in the past where they reset a bunch of stuff and do a new installation. That only works for a few scans, then the issue comes back.

    1 vote

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    1 comment  ·  Scanning and OCR  ·  Admin →
    Declined  ·  Lovekesh garg responded

    Never get any reply, so closing this thread as of now.
    We will reopen it if get the required information.

    Thanks.

  8. Jak można zmienić na inny język dokument

    Potrzebuję odczytywać dokumenty przesyłane w różnych językach,ale zawsze wyświetla się dokument w jednym, Nie wiem jak mogę zmienić i przetłumaczyć na inny. Nie widzę nigdzie też żadnych podpowiedzi na dokumentach i koncie PDF

    1 vote

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    1 comment  ·  Scanning and OCR  ·  Admin →
    Declined  ·  Lovekesh garg responded

    Never get any reply. So closing this thread as of now.
    We will reopen it if we get the required information.

    Thanks.

  9. Acrobat DC hangs when running actions unattended

    Created an action to process a folder of PDFs with OCR - very basic action. Runs fine when i am at my computer working on other things with Acrobat DC churning away in the background. But if I step away, the action will just grid to a halt and not make progress until I return to my computer. So I cannot let this run overnight. Very disappointed as the OCR and invisible text layer placement in the newest Acrobat is really well done, but the program is now worthless if I cannot let it run unattended.

    1 vote

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    Declined  ·  3 comments  ·  Scanning and OCR  ·  Admin →

  10. am not able to find a newly created pdf from my mfc brother printer mfc 7340.why? i could find it easily under acrobat X

    look this is feedback & if it is not where is it really?

    But my immediate problem is I am not able to find a newly created pdf from my brotherscanner/copy/Brother printerMFC 7340.why?
    This was easy in Acrobat x? thanks for a reply

    1 vote

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    Declined  ·  3 comments  ·  Scanning and OCR  ·  Admin →

  11. Bug:Acrobat aborts when I do File -> Create -> PDF from scanner

    How to invoke crash: Open Acrobat. Select File -> Create -> PDF from scanner. Select "HP Office Pro 8740 TWAIN". Let it scan 2 pages from the document feeder. After the second page has been scanned I get messages "optimizing", "converting to searchable image exact", "optimizing" and then error dialogue "Adobe Acrobat DC has stopped working".

    How to avoid: Open Acrobat. Select Tools -> Create PDF -> Scanner. Select "HP Office Pro 8740 TWAIN". Let it scan 2 pages from the document feeder. Once I have scanned via the Tools menu path, I can scan successfully using the File menu path that failed…

    1 vote

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    Declined  ·  2 comments  ·  Scanning and OCR  ·  Admin →

  12. Scan fails when scanning from "Configure Predefined Settings" dialogue.

    If I press the [big blue scan button] from the "Configure Predefined Settings for:" dialogue, the scan fails, if I have modified the preset [without saving] before scanning.

    If I save the modified settings, then scan from the previous page ["use a predefined scan setting"], it works fine. There are similar issues on the "Known Issues" page, but not quite the same as this. I'm using Windows10 64bit Canon TWAIN driver for Canon DR-C225 scanner. All software upo to date. Thanks in advance!

    1 vote

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    Declined  ·  3 comments  ·  Scanning and OCR  ·  Admin →

  13. Bug: Adobe Acrobat Pro DC for which I pay money does not work properly i.e. PDFs that DO HAVE at least two layers are never shown.

    Scanned PDFs that are made searchable and editable DO HAVE at least two layers, but my Adobe Acrobat Pro DC does not show the layers when I click on the layers icon. I really want to talk to a human being of the Adobe REAL support team and have this issue fixed - I tried the chatting - it is useless!!! Please give me the opportunity to talk to a real ADOBE support person!!! I pay a lot of money every month and this issue is going on since quite a while!!! I have attached an example of a file…

    1 vote

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    1 comment  ·  Scanning and OCR  ·  Admin →

  14. Adobe XI failed scanning w. HP photosmartc7280

    When scanning with Adobe Pro XI into HP Photosmart 7280 scanning fails. What to do?

    1 vote

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    2 comments  ·  Scanning and OCR  ·  Admin →

  15. acrobat pro crashes after ca. 10 sec. "Error: 0", lost install-cds

    1 vote

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    2 comments  ·  Scanning and OCR  ·  Admin →
    Declined  ·  rishusha responded

    Closing the thread due to no response from reporter.

  16. Stop the Thumbnails from automatically popping up when I scan a document.

    Every time I scan in a new document, the thumbnails open and takes up half the screen. Please make a way to turn this option off permanently. This is one of the most annoying new parts of the last upgrade.

    1 vote

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    2 comments  ·  Scanning and OCR  ·  Admin →
    Declined  ·  rishusha responded

    No response from customer. The required info was not provided.Closing the issue.

  17. When page numbering is at bottom of page yet table is rotated 90 degrees, the OCR should ask if there are any rotated text expected.

    1 vote

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    2 comments  ·  Scanning and OCR  ·  Admin →

  18. Adobe Standard

    Like the Adobe Standard, could scan more than one page of documents

    now I have to scan 1 page at a time loading and reloading, time is money..why change something that works. Don't understand taking that feature out of the software. Please bring it back, I'll have to find another program that will do this.

    1 vote

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    Declined  ·  8 comments  ·  Scanning and OCR  ·  Admin →

  19. Page crashes when text is recognized

    I photographed a page from a book and when I attempt to OCR it Acrobat crashes. You don't need to respond to me about this directly. I just want you to have a copy of the file that crashes Acrobat, since this is 100 percent repeatable.

    1 vote

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    1 comment  ·  Scanning and OCR  ·  Admin →
    Declined  ·  rishusha responded

    The shared file is not found to be crashing on Win/Mac Machine with Latest Acrobat DC/Acrobat XI versions.

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