2591 results found

1. Bug: Unable to Open a pdf while mid-saving another.

   Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.

   Reproduce:
   1. Opened an pdf from Microsoft Outlook.
   2. Went to file > "save as'
   3. Used windows explorer to open another pdf that was saved on windows cloud storage.
   4. Unable to open second pdf file.

   Environment: Windows 7; Adobe Acrobat Pro DC 04581.

   Expected Result: I should be able to open the second pdf file

   Observed result: Unable to open second pdf file

   Bonus: Results occurred once I was out of the 'save as' menu.

   Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.

   Reproduce:
   1. Opened an pdf from Microsoft Outlook.
   2. Went to file > "save as'
   3. Used windows explorer to open another pdf that was saved on windows cloud storage.
   4. Unable to open second pdf file.

   Environment: Windows 7; Adobe Acrobat Pro DC 04581.

   Expected Result: I should be able to open the second pdf file

   Observed result: Unable to open second pdf file

   Bonus: Results occurred once I was out of the 'save… more

   2 votes

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2. Customize individual tool selections in toolbar

   Allow users to customize the toolbar- add some (not all) drawing markup tools, comment tools, editing tools, highlight tools, without having to add an entire group. There are tools in a group that I never use, but I must select a group and wait for it to load, rather than seeing all my frequent tools at one time.

   10 votes

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3. Bug on Redacted Information

   I have received a redacted contract on Adobe Acrobat Standard DC that I use on Windows 7. When I hold down ctrl and scroll in (to zoom) the redacted information flashes and I can see what information is blacked out. I think the information should be securely blacked out so there is no possibility of obtaining that information.

   1 vote

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4. Cannot email a .PDF when Photoshop or Illustrator are open.

   Windows 7
   MS Outlook 2003
   Adobe CC

   1 vote

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5. Raise without a handler

   Wow. I LOVE your products, but HOLY S&*T was it difficult to get to a point where I could actually "Contact" adobe. As a professional UX designer (sorry for how that must sound...) this UX is ABSOLUTELY unacceptable for a company of your prestige.

   Here is my issue, I used to be able to drag .png files into Adobe Acrobat and the software would brilliantly ask me if I wanted to combine these pngs into a single file, "Why yes, Thats exactly what I want! Thank you."

   This worked flawlessly for the last year. Now, out of nowhere, the program no longer does this. Now I get an error prompt of "RAISE without a handler", what ever the **** that means (to most users, its completely worthless feedback/messaging). There is no help on how to resolve the issue.

   Posts on the internet are saying this is a bug Adobe has refused to acknowledge.

   My questions are, What is the problem? What is the fix? And why the heck do you make it so difficult to contact the company and get answers to our questions?

   Please, please, please, don't make me and co-workers abandon you and move to sketch for our design work because you refuse to help your customers.

   Thank you,

   James Hyland
   UX Designer

   Wow. I LOVE your products, but HOLY S&*T was it difficult to get to a point where I could actually "Contact" adobe. As a professional UX designer (sorry for how that must sound...) this UX is ABSOLUTELY unacceptable for a company of your prestige.

   Here is my issue, I used to be able to drag .png files into Adobe Acrobat and the software would brilliantly ask me if I wanted to combine these pngs into a single file, "Why yes, Thats exactly what I want! Thank you."

   This worked flawlessly for the last year. Now, out of nowhere, the program… more

   20 votes

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   Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

   For more information, please refer Release notes of the latest release.

   Please try it out and let us know your feedback. Thanks for your patience and support!

   Regards,
   Rachit

6. It is so slow it is almost unusable.

   Adobe Acorbat Pro DC is so slow it is almost unusable. I am ready to find an other .pdf creator. I have tried every fix found in the forums and nothing has substantially helped.

   36 votes

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7. scale ratio missiing

   Pro Dc is impossible to find the Scale Ratio in the measuring tool.

   6 votes

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   Under review  ·  Pratyush Dhoundiyal responded

   Please visit this thread:
   https://forums.adobe.com/thread/1681168

   Thanks

8. I can't open the PDF attachment from email

   I received this file thorough email and I can't open it in my MacBook, but it opens in other computers.
   This happens daily with many other PDF's I receive.

   • 

   1 vote

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   Under review  ·  Pratyush Dhoundiyal responded

   Apologies for the trouble, can you provide the Acrobat version you are using.

9. Bring back feature to allow sharing documents to fax number

   Add the ability to enter a fax number in the send and track feature.

   8 votes

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10. Need a feature that allows you to change the default "Save As" location. This is available in Microsoft Word, but not in Adobe.

    Need a feature that allows you to change the default "Save As" location. This is available in Microsoft Word, but not in Adobe.

    10 votes

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11. DC PRO constantly crashes

    DC Pro is totally unreliable, whether creating a pdf, trying to access a pdf or saving the program displays "DC Pro not responding. Happens very frequently making the program useless. Have worked with support 3 times no resolve. Occurs on both my WIN10 and WIN7 computers, never had a problem with ver 7 through 10. Pay lots for DC team but will have to look for another vendor.

    6 votes

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12. Automatically open the same files after restart

    Automatically open the same files on same page after restart. This would great in conjunction with the feature "Restore last view settings when reopening documents". If one has several documents open and one has to restart Adobe Acrobat or Windows it would be quite timesaving and relieve the pain of having to find each document and re-open.

    4 votes

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13. When starting, open documents previously open

    Often I'll have 5-10 documents open at once - they are constantly in use. When I close Acrobat they are all closed. and when I re open Acrobat I need to reopen all the documents. It would be nice if it would veryt simply open all of the files open when it was last closed.

    3 votes

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14. Can not open file on disk --> windows 10 & PPRO CC 2017 11.1.1
    1 vote

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    Under review  ·  Pratyush Dhoundiyal responded

    Apologies for the trouble, can you provide the Acrobat version you are using.

15. PDF's getting stripped from email

    When I send emails with PDF's as attachments, the PDF's are not showing up in the email at the recipient's end. Word and XL doc's , etc. work just fine... WTF?!

    3 votes

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    Need Info  ·  Pratyush Dhoundiyal responded

    I am not sure if this is an Acrobat issue. But still, are you facing this issue with any particular email client?

16. [BUG] (new) preflight libraries, scripts cannot call profiles outside current library

    BUG report:
    [ISSUE]
    1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
    [STEPS TO REPRODUCE]
    2.1. Import a preflight profile into the Standard preflight library
    2.2. Change preflight library and execute a profile from another library
    2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
    (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
    2.4 Profile cannot be found
    [ENVIRONMENT]
    3. Windows 10, Acrobat Pro DC 2017.009.20044
    [EXPECTED RESULT]
    4. The Profile installed under 2.1 should be executed
    [OBSERVED RESULT]
    5. The Profile cannot be executed by the script.

    [Further comment]:
    Preflight libraries are a new feature. They cannot be selected via the Script API. I now have to tell script users not to change the preflight library, which some of them often do. Clearly the JavaScript call should look for the preflight profile in all libraries - or there should be a documented way of executing a profile regardless of a user's previous preflight activities.

    BUG report:
    [ISSUE]
    1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
    [STEPS TO REPRODUCE]
    2.1. Import a preflight profile into the Standard preflight library
    2.2. Change preflight library and execute a profile from another library
    2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
    (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
    2.4 Profile cannot be found
    [ENVIRONMENT]
    3. Windows 10, Acrobat Pro DC 2017.009.20044
    [EXPECTED RESULT]
    4. The Profile installed under 2.1 should be executed
    [OBSERVED RESULT]
    5. The Profile cannot be executed by the script.

    [Further comment]:
    Preflight libraries… more

    4 votes

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17. DC Reader is the Microsoft Vista of document readers

    If you have the "new" DC Reader...get rid of it.
    it's slow.
    it's choppy.
    The phrase "Not Responding" shows up more than a taxi in New York City.
    This has got to be the crappiest Adobe product I've ever had the displeasure of working with.
    I've told my company's IT department to start looking for something else.
    Acrobat Reader DC is pure American ****.

    2 votes

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    Need Info  ·  Pratyush Dhoundiyal responded

    I suggest you update your Reader to the latest version and if you still face any issues please elaborated them and allow us to help you.

18. bug, keep crashing, need improvement please

    please review your software, it keeps crashin on my iMac, just rubbish product

    2 votes

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    Need Info  ·  Pratyush Dhoundiyal responded

    Sorry for the inconvenience, kindly share your machine details along with the Acrobat version.

19. Bug - Converting Font to Outlines

    1. Bug When Converting Font to Outlines
    2. Open PDF and run Convert Fonts to Outlines under Print Production then Preflight
    3. macOS 10.12.5
    4. Fonts should be converted to outlines
    5. Fonts are not converted when opening PDF in Illustrator

    PDF files from InDesign do not seem to be affected. It looks like only PDFs created from Illustrator do not convert fonts to outlines.

    3 votes

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20. Talk to people

    GET A BLOODY PHONE. 6 hours on your boards isn't funny.

    5 votes

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    Under review  ·  Pratyush Dhoundiyal responded

    Apologies for the trouble. Do you have any issue in particular i can help you with.