Acrobat for Windows and Mac

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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1593 results found

  1. Bug: Redaction incorrectly hides text outside of redacted area

    Redaction hides (but does not remove) text outside of the redacted area in certain cases when:

    • A clipping path is set around the content, leaving the outside clipped away
    • The clipping path uses the even-odd rule
    • The clipping path is set while a non-identity transformation matrix is active
    • Before the visible objects are defined the CTM is restored to the identity matrix by concatenating the inverse CTM (rather than restoring the graphics state)

    Steps to reproduce:
    * Open one of the attached files in Adobe Acrobat Pro DC
    * Use the redaction tool to remove the word "Hello"

    Expected result:…

    3 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Planned  ·  Vivek Chandra responded

    Hello Kasper

    Thanks for reporting this issue. The team is looking into this and we will try to fix this soon.

    Regards
    Vivek Chandra

  2. Bug report: In Acrobat Pro DC, PDF size reduction hangs app

    In Acrobat Pro DC, I try to reduce the size of a PDF file and Acrobat hangs. I have to Force Quit Acrobat. The PDF was originally an export from InDesign CC.

    1 vote

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks lee for reporting. We are also trying to reproduce the issue on our end, meanwhile it would be great if you can attach the indesign CC file.

  3. BUG: LogTransport2.exe locks file handles on containing folder after pdf files are deleted

    In many recent builds of Windows 10 with the CC version of Acrobat DC, If a pdf file is opened used and closed, the folder containing the file cannot be deleted even after the pdf file itself has been deleted. The cuase for this is that an Adobe logging process "LogTransport2.exe" holds an open file handle on the containing folder, and the folder cannot be deleted until the LogTransport2 process has been killed. This is a bug and should be fixed immediately.

    3 votes

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Acrobat: tools- edit using photoshop:

    image opens as RGB but Orig image is placed as cmyk in InDesign 2017 then saved as ADOBE PDF (preset). I can't locate any pref.

    2 votes

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  5. Embedded video in PDF Interactive has borders

    I have a video in MP4, H.264 embedded in an Interactive PDF. Properties are with no border and background white, still before it starts reproducing I see a grey cube in place of the video and as long as it is not in Full Screen mode I have always some kind of border around the video. Even worse, the border changes everytime I open it, sometimes it's above, then beneath, then to the right or to the left. Contacted the support two times already, they can't help. Told me that the senior team would get in contact with me, I…

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Ana,

    Can you please share the PDF with which you are facing this, also kindly provide the version of Acrobat you are using.

    Thanks for reporting
    -Pratyush

  6. Pdf not recognized by default email application (Microsoft Outlook) on Windows 10 PC

    Bug. I am unable to attach and send pdf documents from Adobe using the default email application (Microsoft Outlook) from my Windows 10 PC even though it is set up in the default applications.

    5 votes

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    Started  ·  5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Taskbar icon for Acrobat and Reader are exactly the same

    How about having a different taskbar icon for Reader and Acrobat! There are some users that use both and it would be nice to be able to distinguish which program is which by looking at the icon! Like we USED to!

    2 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Send and Track never works.

    send and track never works. It continues to say for me to log in and there is no internet connection. I am using ethernet, not wifi.

    2 votes

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    Under review  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 2 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  10. If I try to save a document with a different name the program crashes.

    If I try to save a document with a different name the program crashes.

    1 vote

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi we are not able to reproduce the problem in house.
    Can you elaborate little more here and also please provide the version of Acrobat you are using.

  11. Conversion of RGB/Spot to CMYK

    PDF does not finish converting Spot / RGB colors to CMYK/
    This is when using preflight fixes or convert color under Print Production Tools.
    Acrobat freezes most of the time, or when I try to Save as.

    1 vote

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  12. STOP with the advertising/up-sell notifications!

    When I open a PDF, I expect to be able to interact with it as soon as it loads, not have to wait 15 seconds while a stupid up-sell overlay loads and then have to close that before I can actually READ the PDF. That **** should be in a newsletter, not in the **** app.

    3 votes

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    Hi Keith,

    Sorry for the trouble you faced. Can you please attach a screenshot of the dialog you are seeing.

    Thanks

  13. SEND FOR SIGNATURE NOT WORKING!!!!!!!

    Does not send, goes into perpetual loop of "next". How do I roll back the update! Need to know ASAP!

    15 votes

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    7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for reach out to us. It will be great if you could share the below information :

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help→About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute

    Also is the issue occurring with a particular type of file ?

    Regards,
    Sandeep Grover

  14. Send & Track

    Send & Track Feature is not working to create a link and all links created previously are failing. Error: Internal Server Error. An error occurred while connecting to service. Please try again later.

    5 votes

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    10 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Pages flickering

    When viewing pages, they often flicker, as if they are redrawn infinitely.

    5 votes

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    Need Info  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  16. How to count words in PDF?

    Is there an easy way to count the words in PDF?

    2 votes

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  17. javascript window expired

    I can't open PDFs, I tried everything from disabling javascript, turning protected mode off, to formatting my laptop. It always pops out with a javascript window expired. I've attached a photo below. If I disable javascript I am able to open the file but there is no content, if it is enabled then once I open the file it the pop up appears and when I click ok it closes the file.

    1 vote

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    Hi Rai,

    I suppose you are facing this with a particular set of PDF’s. Can you please provide one such PDF. Also please provide the version of Acrobat you are using.

    Thanks

  18. Need an inbuilt way to Trigger the Action Items created in ACROBAT DC Coditionally.(This has been a request since long long long time)

    Sadly , there is no way to trigger the Custom Action Items created in Acrobat DC Conditionally:
    Examples:
    1. If the Page number is > 5 then RUN Action item else Skip.
    2. If the bookmarks are available/unavailable then RUN Action item 'x' else RUN Action item 'y'.
    3. If the Page orientation is A3 then Skip Action item.

    It gets harder because:
    Even with Custom commands it is not possible to Call/RUN an already saved Action Item.
    Example:
    if (this.numPages > 5) -> Call/Run a Action Item "eX;Set open Options" -> Then Save the file.

    You can't do it,…

    4 votes

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    Under review  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Acrobat quit unexpectively

    With Mac os High Sierra Acrobat often quit unexpectively. Sometimes its quite impossible to check a pdf.

    2 votes

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    9 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

  20. Highlight/Right-Click/Search in Google

    1. Highlight/Select a word or phrase.
    2. Right-Click
    3. Add option to right click menu to search in {SEARCH ENGINE OF CHOICE}
    4. Search results for highlighted word or phrase open in {BROWSER OF CHOICE}
    6 votes

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    Under review  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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