2610 results found

1. I want to compare documents that are signed. I want to identify the differences - !!! Not change them !!! Why is this not available?

   I want to compare signed documents. I don't want to change them - just compare to identify changes. Been beating my head against the wall and I cannot understand the logic that prevents using compare.

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   Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

   Hi,

   Greetings! I am sorry to hear that you are facing issues with the compare feature.
   It would be great if you could help us with a few queries that will help us in investigating the bug:
   - What is the version of Acrobat Pro and the OS that you are using currently?
   - Could you please share the workflow that you’re using while using the Compare tool?
   - Could you please share some sample files with us so that we could reproduce the issue at our end?

   For info on how to share the files with us, please read the steps below :

   To share the file using Adobe send – cloud.acrobat.com/send
   - Open the above mentioned link
   – Click on “Select files to Send”
   – Click link “Choose file from my computer” and Select the file
   – Click on “Add Files”, if you have more files to add
   – Click on Create link
   – Share this link with us

   Hi,

   Greetings! I am sorry to hear that you are facing issues with the compare feature.
   It would be great if you could help us with a few queries that will help us in investigating the bug:
   - What is the version of Acrobat Pro and the OS that you are using currently?
   - Could you please share the workflow that you’re using while using the Compare tool?
   - Could you please share some sample files with us so that we could reproduce the issue at our end?

   For info on how to share the files with us, please read the steps below :

   To share the file using Adobe send – cloud.acrobat.com/send
   - Open the above mentioned link
   – Click on “Select files to Send”
   – Click link “Choose file from my computer” and Select the file
   – Click on “Add Files”, if you have more files to add… more

2. File Recovery Program or Service

   As I am sure happens with other customers, we have an issue where some of our PDF documents were damaged. A data room service had an incident where downloaded files were truncated. In some cases, the files will not open in Adobe, but they will open in other programs such as Microsoft Edge or SumatraPDF. This is because the footer is damaged, but while Adobe will not open a file that is missing the %%EOF statement or other portions of the PDF document specification, these programs ignore some portions of the specification that are not essential to the data within the document.

   Short-term:
   1. I would like assistance determining whether the truncated portion of my documents includes document content, or just the footer. While I can see the file is truncated in a hex editor, I do not know the PDF specification well enough to tell where the content ends and the footer starts. I understand there may be a way to recover the documents if just the footer is damaged, but if any document contents are damaged, I should not spend any more time hoping to recover the documents.

   Long-Term:
   2. Access to a program from Adobe that is not as strict about following PDF specification standards. I understand this may not be possible as it may circumvent document security Adobe wants to enforce, but might be extremely useful in helping myself and others to recover data from damaged PDFs. Several other programs were able to open 30-40% of the damaged documents. I assume this is because Adobe demands a %%EOF or other specification standards or it won't open the document, but these other programs are not as strict in forcing documents to adhere to PDF specification standards.

   1. A PDF recovery service from Adobe. In looking to repair these files, there are several PDF repair services out there that allow you to demo with the first page, or alternate pages of a document to see if it can be recovered, however, they are often not trusted sources, or cloud solutions that may or may not retain your data. When documents are important enough to recover, we would appreciate a trusted partner to help recover files.

   As I am sure happens with other customers, we have an issue where some of our PDF documents were damaged. A data room service had an incident where downloaded files were truncated. In some cases, the files will not open in Adobe, but they will open in other programs such as Microsoft Edge or SumatraPDF. This is because the footer is damaged, but while Adobe will not open a file that is missing the %%EOF statement or other portions of the PDF document specification, these programs ignore some portions of the specification that are not essential to the data within… more

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3. Md irshad
   1 vote

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4. Insert pages from scanner

   New Feature idea: Insert a page / pages from printer's scan from automatic multiple printer tray.

   2 votes

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5. one time buy link

   Why is there no link to pay one time and downla\oad instead of monthly or annual subscription? Even Microsoft has this feature!

   1 vote

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6. STOP MOVING STUFF!!!
   1 vote

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7. Bug: Acrobat Pro DC opens on its own (Mac)

   see https://forums.adobe.com/thread/2574582

   The most recent version of Acrobat Pro DC continues to open on its own, at random times, without being launched or installed in Login Items.

   2 votes

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8. Low Performance

   Mac Acrobat always stuck when opening a file from document cloud. Though it is downloading but the system regarded as it was dead. Also, when scrolling in file, or in viewing PDFs, the frame rate is low, about 15 frame per second, or even lower,(5fps). When the search box is open. It is not so friendly on Mac compared to the acrobat on iPad or iPhone, or even the web version!

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9. Output Preview's Object Inspector displays incorrect bitmap image resolution

   When clicking on a bitmap image with Output Preview's Object Inspector, the image resolution reported is incorrect. It works as expected with color and grayscale images, but not bitmap (1 bit black and white). My test image is 3"x3" @ 600 PPI. When clicked on with the Object Inspector, Output Preview reports 129,600 PPI.
   Acrobat Pro DC 2019.012 for macOS.

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10. I can't paste in the password input field

    [Question]
    Check the problem with the latest version of AcrobatReader DC.
    Please provide information.

    [Problem]
    When I open a password protected PDF and copy the mail text of Outlook 2016, I can't paste in the password input field.

    [Environment]
    AcrobatReader DC 2019.012.20034
    Windows 10 Pro 1809
    Outlook 2016

    [Supplement]
    Confirm that the problem does not occur in AcrobatReader DC 2010.012.20034 under Windows 7 environment.
    It is possible to paste into the password input field copied from Notepad.
    Confirm that the problem does not occur if you downgrade to Acrobat Reader DC 2010.010.20064 in the environment where the phenomenon was confirmed.

    6 votes

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11. Confusing Language

    Consider hiring a proofreader so users can understand you. On this page I found "If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
    In case your concern is not addressed in the latest version, please report the issue against Acrobat DC."

    I am not a proofreader but I can tell those sentences have issues with English grammar that affects their clarity. As a tech company surely you want to convey to users that you pay attention to detail, are smart, intelligent, and know proper grammar. As it is now, that is not the impression one gets.

    Consider hiring a proofreader so users can understand you. On this page I found "If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
    In case your concern is not addressed in the latest version, please report the issue against Acrobat DC."

    I am not a proofreader but I can tell those sentences have issues with English grammar that affects their clarity. As a tech company surely you want to convey to users that you pay attention to detail, are smart, intelligent, and… more

    1 vote

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12. Thenwe Dobe Acrobat DC is not nearly as usful as the former Adobe Acrobat. It is so bad that I'm thinking of deleting the new version.

    Go back to the older, more useful version.

    1 vote

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13. Acrobat crashes on Mojave when playing movies

    Acrobat (version 2019.012.20034) crashes constantely when playing interactive PDFs with movies created in Indesign. Computers still on High Sierra with Acrobat 2019.010.20098 do not have this issue.
    On Mojave, as soon as you want to play an embedded movie, Acrobat crashes with this:
    This PDF cannot be viewed in Acrobat or Reader, and the application will
    now exit
    Please help, we have updated most of our computers in the uni and students can't view interactive PDFs anymore.
    Stefan

    2 votes

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14. update Acrobat Pro DC 2019.012.20034 crashes when playing movies

    Hello, I've created Indesign interactive PDFs for many years (mainly lecture course material), until Acrobat Pro DC version 2019.010.20098 all went well. After the update to 2019.012.20034 all files (from the last three years) with movies in them crash with the error:
    This PDF cannot be viewed in Acrobat or Reader, and the application will
    now exit
    This is horrible news for our university, can you please help? Obviously we made sure that Flash etc is up to date. Also we tried different security and multemedia legacy options.
    As a "work-around" we are currently re-exporting all Indesign content to fixed layout ePubs …
    What has happened here?
    Many thanks
    Stefan

    Hello, I've created Indesign interactive PDFs for many years (mainly lecture course material), until Acrobat Pro DC version 2019.010.20098 all went well. After the update to 2019.012.20034 all files (from the last three years) with movies in them crash with the error:
    This PDF cannot be viewed in Acrobat or Reader, and the application will
    now exit
    This is horrible news for our university, can you please help? Obviously we made sure that Flash etc is up to date. Also we tried different security and multemedia legacy options.
    As a "work-around" we are currently re-exporting all Indesign content to fixed… more

    2 votes

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15. When opening more then 1 PDF flies,The programs adobe acrobat pro DC and my notebook is Freezes can't do anything.it's can't shutdown

    When opening more then 1 PDF flies,The programs adobe acrobat pro DC and my notebook is Freezes can't do anything.it's can't shutdown in normaly way.

    1 vote

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16. Browsing Advanced Search Results

    In versions before Acrobat Pro DC you could scroll through advanced search results with the down arrow. Now you must select and click on the entry, a HUGE time waster and annoying step backward in Acrobat's functionality.

    4 votes

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    Need Info  ·  3 comments  ·  Other  ·  Delete…  ·  Admin →
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17. Adobe Acrobat DC - Much buggier than older version, multiple issues

    Many issues - generally really don't like the new format because it's much harder to get to simple things like "create a red box", "add text", "edit text", "add signature", etc. But also is critically screwing up my documents in ways that make it untenable to work with. If possible, I would get off of this product (I can't because my employer buys the licenses) and here are the reasons why:
    1. Literally reverted my entire document after working on it for 10 days because it couldn't identify some of the text characters (it's got a ton of formulas in it with unique characters). So if I had not been saving every 5 minutes due to crashes, I would have lost the entire document to editing unique characters into ".". This is awful - I can't believe that this product is capable of essentially erasing everything I worked on 10 days into working with special characters.
    2. It crashes CONSTANTLY. I am not doing anything that requires a lot of RAM/only simple tasks. Literally just adding text boxes to a simple document and putting red boxes around some of the above mentioned formulas. I'd say I've had a crash at least twice a day. The auto-save feature seems to only save occasionally - on average I probably was losing an hour's worth of work every time it crashed until I started saving every few minutes.
    3. Again, why is it so hard to get to simple stuff like draw a box? I go to draw a box and the section where drawing boxes is supposed to be is grayed out. Anyway, editing text and adding text boxes has been a total nightmare. It's totally inconsistent. It will add tabs within text boxes seemingly without reason (I can't find the format options, so I definitely am not choosing to format). For some reason, if a text box has multiple rows sometimes (not always, but about about 50% of the time) it will separate each row into a separate text box so that I can never edit it again without creating a new text box and copying in all of the text from the separate boxes. It sends to back text boxes sometimes and makes it so I can't reach them without undoing my actions and I can't figure out for the life of me how to bring to front (I think I found this option but it doesn't appear to make what I'm editing... come to the front).

    I am so fed up with this product. I know other people who's organizations have reverted to other software packages and I'm jealous of them. If this was a product that I used more extensively at work (I do use it frequently at work, just not to the extent I have over the last few weeks), I don't think I could handle it. Also, please just Google "Adobe DC review" and look at the comments in the positive reviews by PCReviews or whatever the first hit is - the review is absolutely not consistent with user feedback. Or Google "Adobe DC terrible" and you'll find literally thousands of articles. What happened to the versions of this product that made sense? It seems like you just keep on adding features for the sake of adding features, not because the user community (not the same group that want to play on their iPhones - we all are working on this program, not noodling around in our spare time) has asked for it. Give me simple drop downs and user interfaces and fix these bugs in the next version. Who in the world is editing their PDFs on a Tablet? if they were, this interface would still be incredibly difficult to use. Let's get back to good, Adobe.

    Many issues - generally really don't like the new format because it's much harder to get to simple things like "create a red box", "add text", "edit text", "add signature", etc. But also is critically screwing up my documents in ways that make it untenable to work with. If possible, I would get off of this product (I can't because my employer buys the licenses) and here are the reasons why:
    1. Literally reverted my entire document after working on it for 10 days because it couldn't identify some of the text characters (it's got a ton of formulas in… more

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18. Bug - PDFMaker Office Addin converting italic font to italic bold

    Using the "Acrobat PDFMaker Office COM Addin" to convert a word document to pdf. If the font is Georgia and is set to italics, when the pdf is viewed in Chrome it shows the italic text as bold. When viewed using Acrobat or Reader, the font appears correct. It does not happen when using any other pdf converter (i.e. office's built-in converter) so it appears to be limited to the PDFMaker tool.

    I have replicated this on multiple Windows 10 and Windows 7 computers, and I am using Office 365. This only appears to happen using Georgia font, which is the only font I am able to use for my work documents.

    Attachment is a test file that I have converted using PDFMaker (This is a test.pdf). Only the bottom two lines are bold, but if viewed in Chrome the non-bold italic line also appears as bold. The second attachment is the same file but converted with another converter (This is a test2.pdf). This pdf renders correctly in Chrome.

    Using the "Acrobat PDFMaker Office COM Addin" to convert a word document to pdf. If the font is Georgia and is set to italics, when the pdf is viewed in Chrome it shows the italic text as bold. When viewed using Acrobat or Reader, the font appears correct. It does not happen when using any other pdf converter (i.e. office's built-in converter) so it appears to be limited to the PDFMaker tool.

    I have replicated this on multiple Windows 10 and Windows 7 computers, and I am using Office 365. This only appears to happen using Georgia font, which is… more

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19. Add proper LongPath support

    Adobe fails to open files when a file path & name exceed MAX_PATH. Windows no longer has a hard path character limit if the LongPathsEnabled key is set in the registry. See https://docs.microsoft.com/en-us/windows/desktop/fileio/naming-a-file#maximum-path-length-limitation

    Modern applications are adopting this new standard with the mentioned file management hooks provided by the OS.

    Adobe is falling behind in this regard. Please add proper Long Path support.

    114 votes

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    Under review  ·  AdminVinod Dobhal (Software Engineer, Adobe) responded

    We are currently reviewing the request for LongPath support and will update the thread.

20. Adobe Acrobat Reader for Linux

    Linux users are in dire need of a PDF reader and editor ever since Adobe discontinued the Adobe Reader (version 9.x) for Linux!

    None of the currently available (free or proprietary) PDF readers for Linux has proper support for annotating and commenting PDF files. Filling forms and signing documents is also only rudimentary supported by some of the currently available PDF readers for Linux.

    Thus, this is a request to revive Linux support for the latest Adobe Reader as well as the full Adobe Acrobat suite.

    23 votes

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