Acrobat for Windows and Mac

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. Error message when attempting to compress a file "An error was encountered while processing images."

    I receive this error message when I select File -> Compress PDF.

    I currently have Adobe Acrobat Standard DC installed on a computer running Windows 10.

    I have used this feature to compress numerous other PDFs made from documents that contain text and images. I'm not sure why this feature has found a problem with the images. It would be nice if the error message also included suggestions on how to fix the problem.

    1 vote
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    Need Info  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Adobe PDF Print needs a PDF/UA option

    We need to be able to save WCAG compliant, semantic HTML files (e.g. from Firefox) as PDF/UA, but Adobe PDF does not offer this option. Saving as PDF/A does not produce a tagged (UA) file.

    Adobe's pdf print gadget should use the browser accessibility tree, and tag the PDF accordingly.

    PDF/UA has been an ISO standard since 2012. WCAG 2.1 was finalized in 2019, and WCAG 2.x compliance is now mandatory for public sector procurements in North America, the EU and various other jurisdictions.

    What on earth is going on with your accessibility roadmap, Adobe? Apart from Acrobat on Windows,…

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Acrobat DC freezes MacOS 10.12.6

    I cannot upgrade to a newer OS to see if this corrects my problem. Company IT controlled MacBook, licensed to use Creative Cloud. Acrobat DC is having issues opening simple low to medium resolution PDFs. Will just spin and not respond. Have to force quit and relaunch. I can't pinpoint the cause - happens if I have one file open or 10, happens if I add a comment or click on one, happens if I do nothing and just have a file open while working in other programs. I can't tell if it's because our company's system is Microsoft-based and…

    1 vote
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    Need Info  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Pro DC intermittent crash when scrolling, recognizing text, editing, etc

    Acrobat Pro DC crashes intermittently at various points during my use of the program. I use it all day long at work, to review claim documents and invoices, and I have to run recognize text, highlight/edit things, and move throughout legal documents by scrolling or searching. It crashes when I try to do literally anything but not every single time. Whenever it crashes, it shows me the crash window twice (window comes up, I click close, it lags and closes the message box, then brings it back up-- every single time, I get the crash notice twice per crash, losing…

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the issue that you are facing while using Adobe Acrobat.
    Could you please share the Crash dump when Acrobat crashes.

    Steps to collect the crash dump :

    When Acrobat crashes (If you get this error message “Adobe Acrobat DC has stopped working”)
    1. Open Windows Task Manager
    2. Got To Processes, there you can see a process “Adobe Acrobat DC” / Acrobat.exe
    3. Right Click on this process and click “Create Dump File”
    4. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
    5. Save this DMP file on any Cloud Storage and Share the link for that with us.

    We will try to analyze your issue on once you share this information with us.

    Regards,
    Arvind

  5. tag

    I would like to add tags to PDF files that are inside of a Windows folder and be able to filter by tags.
    At the moment, the naming convention organises the PDF files in an order that is not beneficial for us.
    Can we add tags to PDF files and filter inside of a Windows folder?

    8 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Upgraded Macbook pro to Catalina OS and now Adobe does NOT Work.

    I am told that it is not compatible and have to buy Adobe DC. Not happy. I am so tired of spending money on new computer programs. Everything worked just fine. Upgraded and now it wont even open. I refuse to buy new program.

    1 vote
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    Need Info  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. File rename option should be there.... essential

    File rename option should be there.... essential

    3 votes
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Browsing Advanced Search Results

    In versions before Acrobat Pro DC you could scroll through advanced search results with the down arrow. Now you must select and click on the entry, a HUGE time waster and annoying step backward in Acrobat's functionality.

    3 votes
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    Need Info  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Acrobat Crashes with Multiple Monitors

    Steps to reproduce the issue: Open Acrobat and move window from one screen to another.
    Environment (OS, other related application versions, etc.) Mac OS 10.14.1, 2018 MacBook Pro
    Expected result: Should not crash
    Observed result: Crashes consistently

    11 votes
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    10 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Invoice in CAD for Canadian Companies!!!!!!!!!

    There is nothing more frustrating that being invoice in USD when we are in Canada! It is a doable thing to add another currency to an accounting program. SO DO IT!

    1 vote
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    Need Info  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. What happened to the +/- Zoom?

    What happened to the +/- zoom function? I need the ability to manually input the % of a zoom when comparing files; so that I am comparing "apples" to "apples" when it comes to the percentage size the the zooms. Why does it seem that every new version of Acrobat worse than the previous version?

    3 votes
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    Need Info  ·  4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. I want to compare documents that are signed. I want to identify the differences - !!! Not change them !!! Why is this not available?

    I want to compare signed documents. I don't want to change them - just compare to identify changes. Been beating my head against the wall and I cannot understand the logic that prevents using compare.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Greetings! I am sorry to hear that you are facing issues with the compare feature.
    It would be great if you could help us with a few queries that will help us in investigating the bug:
    - What is the version of Acrobat Pro and the OS that you are using currently?
    - Could you please share the workflow that you’re using while using the Compare tool?
    - Could you please share some sample files with us so that we could reproduce the issue at our end?

    For info on how to share the files with us, please read the steps below :

    To share the file using Adobe send – cloud.acrobat.com/send
    - Open the above mentioned link
    – Click on “Select files to Send”
    – Click link “Choose file from my computer” and Select the file
    – Click on “Add Files”, if you have more files to add…

  13. Acrobat DC keeps crashing. I don't know if the crashes are being reported back to Adobe or not. Hanging/crashing on saveas.

    Acrobat DC keeps crashing. I don't know if the crashes are being reported back to Adobe or not. It is Hanging/Crashing on SaveAs and during editing.

    11 votes
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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Dropdown Find Window

    The dropdown "Find" window used to search documents for keywords is always a problem — it slows down scrolling to an annoyingly low level. Please put the "Find" window in the bar of the program interface to alleviate the scrolling problem.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry to hear that you’re facing issues with Find tool. Could you please tell me more about the workflow that you’re performing while using the Find tool?

    Thanks
    Adobe Acrobat DC Team

  15. Unable to reactivate Embedded Indexes

    I followed this tutorial (https://helpx.adobe.com/be_fr/acrobat/kb/enable-embedded-index-to-search-pdf.html) to reactivate embedded index in acrobat pro dc 2015 15.006.30.464. When testing the modification, The indexing is not functional.
    Is there a solution of this problem ?

    Best Regards

    2 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We are sorry that the solution did not fix the issue.

    Will it be possible for you to please share a sample PDF with us on which the issue can be reproduced?

    You can mail it on sagrover@adobe.com

    Regards,
    Sandeep Grover

  16. Icon Error

    The icon for Adobe Acrobat DC, is (for me) a blank piece of paper. This happens with no other Adobe apps but with Acrobat and it is really displeasing not knowing where to click in the task bar. Please fix it! :)

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Export measurement markup to excel incorrectly

    I use Acrobat Pro DC 2018.011.20040 version to do take-off quantity and when I export to csv file (use right click when you're in measure distance mode). It looks like all the numbers are shown incorrectly. Have anyone known how to fix or had the same problem? Cheers

    1 vote
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    Need Info  ·  3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make the Download button more prominent on the file download page

    When a file is shared using a link in Acrobat Pro DC, the page that opens tries to open the file. The problem with this is that some of the features don't work properly on this page (such as portfolios and initial views within portfolios). Please make the download button more prominent so that user can open the file in the Acrobat software easier.

    1 vote
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    Need Info  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. My Adobe Acrobat Pro DC constantly looses page content on open documents, requiring me to close the document.

    pdf documents not opening properly, with blank pages. It is worse if I try and scroll through the article soon after opening it. It will also loose text from the after a time not reading the document. This may be after the computer has been put to 'sleep' for a period (even a few minutes). It reports the error message 'Insufficient data for an image.' The new version is MUCH worse that previous versions. Please sort it out Adobe.

    12 votes
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    9 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. [Bug Report] - Acrobat DC will not open with MacOS Mojave V 10.14.4

    [Bug Report] - Acrobat DC will not open with MacOS Mojave V 10.14.4

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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