Acrobat for Windows and Mac

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

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In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. after create link page zoom changes

    windows 10, Acrobat pro DC 2019.008.20074

    bug?

    description of issue:
    - page zoom of pdf is fit width
    - select text/location where the link must be inserted
    - right mouse click -> create link
    link action = go to a page view
    - click next
    - go to page/section to where the link must go
    - click Set link
    - the pdf jumps back to the location of the selected text.

    and now the page zoom is not longer fit width but custom.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    I am sorry for the inconvenience you are facing.
    We are not able to reproduce this at our end.
    Can you share with us some sample PDFs with which you are facing this issue.

  2. Acrobat crashing and wants to reopen previous windows/documents almost every time. Mac OS X Mojave.

    Pretty much every time I open Acrobat, I get a window asking me if I want to restore the previous documents, because Acrobat had crashed the last time (but I didn't notice this -- I quit it manually and no notification of a crash until the next time I start up).

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using

  3. Compare files - text is flagging as discrepancy

    We use Adobe to compare PDF file that comes from two different system.
    Left side is our internal and right side is from another system.
    We copy over the format of the other system for us to compare it perfectly in Adobe.
    But no matter how we adjust the alignment and spacing, we still encounter below discrepancy flag.
    As you notice, the text are exactly the same.
    And also how come the font size of the PDF that comes from our internal system become lesser when convert to Adobe (from 8 to 7.98)

    Can you help us how to sort…

    1 vote
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    There’s a difference in the font size between the characters in the files shared by you because the application used to create the two PDFs is different. Please try comparing the PDF files created using the same application and let me know if you’re still facing the issue.

    Thanks
    Adobe Acrobat DC Team

  4. 1 vote
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    Need Info  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. WTF . . . what happened to the "save as" feature in my Acrobat DC program????

    WTF . . . what happened to the "save as" feature in my Acrobat DC program????

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Can you please provide a detailed description of your issue faced along with the steps to reproduce the same.

    Please also share the acrobat version and OS you are using.

  6. 6800.338.14.2.20020

    Dear Sir/ Madam,

    Good Morning!

    please see info ID: 6800.338.14.2.20020

    Thank you

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Incorrect hadling of word division in Cyrillic languages

    Steps to reproduce the bug: Open the attached pdf file and try to find the word "поиск" (using the search tool).

    Expected result: Acrobat finds the word "поиск" at the and of the first line.

    Observed result: Acrobat finds nothing.

    Environment: Windows; any version of Acrobat or Acrobat Reader.

    1 vote
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    Need Info  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. initial view error - Bug Report

    Acrobat Pro DC Version 2019.008.20081 - Windows 10 64bit

    I configured the initial view setting in the Document properties, such as Page Layout, magnification, open to page, and Window Options
    But the initial view configuration is ignored when I open the pdf document, and the Acrobat shows last view settings and page regardless initial view setting.

    For example, I set the "Page Layout" with Two up and "Open to Page"
    with 1. then save and close. when I reopen the document, the Acrobat shows single page layout view and page 5 as the las view before closing document.

    The Initial…

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    I am sorry for the inconvenience you are facing.
    We are not able to reproduce this issue at our end.
    Can you share with us some sample PDFs with which you are facing this issue.

  9. Acrobat DC closing automatically

    Acrobat DC began closing automatically, again. This is two weeks after I uninstalled the program and then reinstalled. Whether I open a pdf file from the Explorer window or open Acrobat and then select the file to open, the program closes automatically 10-15 seconds after it opens. After reinstalling the program, the problem continues. I have already tried the suggestions from an earlier post (updating the software from the Help menu, repairing the software from the Help menu and running Acrobat distiller). It does seem to be checking my registration status, but does not remain open long enough for me…

    4 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    also, requesting you to try ‘Repair’ once-

    Reader or Acrobat, or the resources they rely on, could have been damaged. Repairing the installation is a quick troubleshooting safeguard.

    (Reader) Choose Help > Repair Adobe Reader Installation.
    (Acrobat) Choose Help > Repair Acrobat Installation.

  10. Acrobat DC not opening pdf files on Mac

    Can't open pdf in Acrobat DC. The wheel spins and the program has to be forcefully quit. The program stops working as it prepares the file for reading.

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details(mac version)
    Also please provide us some sample files on which you are facing this issue

  11. "Content preparation progress" takes too long

    Whenever opening pdf file, Acrobar Pro DC always shows a window titled as 'content preparation progress". This takes too long and blocks file content & makes hard to read file content.
    Sometimes several minutes, sometimes forever!
    This needs to be improved.

    6 votes
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    Need Info  ·  11 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. I can't email a PDF file directly from documents-just started recently. Have always been able to do so.

    I can't email a PDF file directly from documents-just started recently. Have always been able to do so.

    8 votes
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    9 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. crashed

    Acrobat just crashed due to file size, and could not be recovered, just lost everything.

    4 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document or this is a generic issue.

  14. Can't save a simple change without having to 'save as' and rename the document

    If you go into a saved document and change something you cannot save it you have to save it as a completely separate document. i.e. I edit one line to be italicized and hit save and I get a pop up error that states, "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder.

    1) I am the only user
    2) I created the .pdf document yesterday and did NOT make it read-only.

    22 votes
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    Need Info  ·  9 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Freeze Issue When Zooming with Scroll Wheel

    When zooming with the scroll wheel, Acrobat freezes and I get a spinning beach ball. The files I am working with are not large, but they do consist of lots of lines/content streams sometimes. If anyone can offer support for this, it would be greatly appreciated. I encounter this issue multiple times a day and it appears to happen only if I am trying to zoom with the wheel right after it opens and Acrobat is still trying to load the creative cloud profile, or when I have been working in the file for a period of time and try…

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  16. will not save or save as anything

    if I open an existing PDF and make changes it will not save, if I create a new PDF it will not save. I have tried save, and save as neither work. and I need this to work for my job.

    4 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document or this is a generic issue.

  17. Stack crash when using Advanced Search on Windows 7

    When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 15.16.20039.54196
    Application Timestamp: 5728a758
    Fault Module Name: StackHash_f1a3
    Fault Module Version: 6.1.7601.24094
    Fault Module Timestamp: 5abedfcd
    Exception Code: c0000374
    Exception Offset: 000ce9fb
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 3081
    Additional Information 1: f1a3
    Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
    Additional Information 3: 491b
    Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7

    1 vote
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP

  18. Windows Acrobat XI save as problem

    In Acrobat XI on Windows I save as the file to create another same file. But the text in the creating file has been modified.
    Steps to eproduce:
    1. Open the Demo File.pdf and click "Save As" in File tab.
    2. Give a name and save it somewhere.
    3. Reopen the new file you will easily find it is not the same as Demo File.pdf

    3 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. Crash when compressing PDF

    XI Pro crashes when you try to save as compressed PDF

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

    or this is a generic issue.
    Also can you please share with us some sample files

  20. Can't open previously created portfolio files

    Portfolio file created in prior Adobe Acrobat Pro DC version. Upgraded version: 2018.009.20044.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  mrraj@adobe.com responded

    Hi Rochelle,

    Are you still facing the issue? If yes, please share information asked earlier.

    Thanks,

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