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Acrobat for Windows and Mac

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Acrobat for Windows and Mac

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123 results found

  1. PDF does not finish converting Spot / RGB colors to CMYK/
    This is when using preflight fixes or convert color under Print Production Tools.
    Acrobat freezes most of the time, or when I try to Save as.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. When I open a PDF, I expect to be able to interact with it as soon as it loads, not have to wait 15 seconds while a stupid up-sell overlay loads and then have to close that before I can actually READ the PDF. That **** should be in a newsletter, not in the **** app.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Hi Keith,

    Sorry for the trouble you faced. Can you please attach a screenshot of the dialog you are seeing.

    Thanks

  3. Does not send, goes into perpetual loop of "next". How do I roll back the update! Need to know ASAP!

    15 votes

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    7 comments  ·  Other  ·  Admin →
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    Thanks for reach out to us. It will be great if you could share the below information :

    1. Machine configuration like OS version etc.
    2. Acrobat version (Go to Help→About Adobe Acrobat Pro DC)
    3. User id with you have logged in Acrobat.
    4. Exact set of steps you are trying to execute

    Also is the issue occurring with a particular type of file ?

    Regards,
    Sandeep Grover

  4. Send & Track Feature is not working to create a link and all links created previously are failing. Error: Internal Server Error. An error occurred while connecting to service. Please try again later.

    5 votes

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    10 comments  ·  Other  ·  Admin →
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  5. I can't open PDFs, I tried everything from disabling javascript, turning protected mode off, to formatting my laptop. It always pops out with a javascript window expired. I've attached a photo below. If I disable javascript I am able to open the file but there is no content, if it is enabled then once I open the file it the pop up appears and when I click ok it closes the file.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Hi Rai,

    I suppose you are facing this with a particular set of PDF’s. Can you please provide one such PDF. Also please provide the version of Acrobat you are using.

    Thanks

  6. Sadly , there is no way to trigger the Custom Action Items created in Acrobat DC Conditionally:
    Examples:
    1. If the Page number is > 5 then RUN Action item else Skip.
    2. If the bookmarks are available/unavailable then RUN Action item 'x' else RUN Action item 'y'.
    3. If the Page orientation is A3 then Skip Action item.

    It gets harder because:
    Even with Custom commands it is not possible to Call/RUN an already saved Action Item.
    Example:
    if (this.numPages > 5) -> Call/Run a Action Item "eX;Set open Options" -> Then Save the file.

    You can't do it,…

    4 votes

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    Under review  ·  2 comments  ·  Other  ·  Admin →
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    1. Highlight/Select a word or phrase.
    2. Right-Click
    3. Add option to right click menu to search in {SEARCH ENGINE OF CHOICE}
    4. Search results for highlighted word or phrase open in {BROWSER OF CHOICE}
    6 votes

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    Under review  ·  0 comments  ·  Other  ·  Admin →
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  7. AABDC needs 'Smart Lookup' capabilities like what is in MS Word 2016 to be able to look up phrases, not just SINGLE words.

    I want to be able to highlight something such as a persons name and then 'right click' on it and have a 'drop down' link to Google search the name or other selected phrases.

    1 vote

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    Under review  ·  0 comments  ·  Other  ·  Admin →
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  8. For the record, I contacted Adobe for Chat support today. It was utterly worthless

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing. Can you elaborate on the issues you are facing with Acrobat DC?

  9. When macs left unattended and Acrobat pro running the application increasing consumes CPU time and memory. Coming in the next morning my machine is extremely slow to respond. This is happening on two mac machines I use.. one Sierra 10.12.6 and one High sierra. Both machine regularly use MS office applications and Saffari and Chrome browsers. Both utilize Mcafee. Acrobat will not close unless being forced to do so.

    28 votes

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    Under review  ·  34 comments  ·  Other  ·  Admin →
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  10. Make it easier to find how to reduce file size for emailing

    7 votes

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    2 comments  ·  Other  ·  Admin →
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  11. When first applying a hairline fix in Acrobat (all lines below 0,25 pt to 0,25 pt) and then flattening transparency in Acrobat using the transparency flattener, Acrobat crashes. I see the progress bar going to 100% and then Acrobat crashes without any error.

    BUT... if I skip the hairline fix step, then Acrobat flattens the file without problems. So there must be something with the hairline fix that causes the transparency flattener to crash.

    Using Acrobat Pro DC 2017.012.20098 on Mac.

    Example files in attachment.
    File ...WITH... crashes while flattening.
    File ...WITHOUT... flattens fine.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    We apologise for the issue you are facing. Yes, the crash is reproducible. We will investigate this and revert back.

    Thanks,
    -Amboo

  12. Acrobat pro won't open properly on my iMac running Sierra 10.12.6.
    I can see it in the menu bar at the top of the screen, but it won't open any further than that.
    I have been able to click on file-open and managed to open a file, but none of the tool functions work.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Apologies for the trouble, can you provide the Acrobat version you are using. Also please provide the following logs:

    “~/Library/Logs/Adobe/Acrobat Update Helper DC.log”

    “~/Library/Logs/Adobe/Acrobat Updater DC.log”

    “/Var/log/install.log”

  13. The system keeps shutting down as I try to use the redaction feature. so frustrating.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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    Thanks for reprting the issue. Can you please provide your machine detalis with the Acrobat version you are using.

  14. Installation of Adobe Add-in for Send & Track should not be automatic. It blocks the email signature of the user in Outlook 2013 from appearing when he/she wants to send a PDF by email directly from Adobe or other program which uses the Outlook API

    6 votes

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    Under review  ·  0 comments  ·  Other  ·  Admin →
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  15. None of your business what my date of birth is. No need to ask it. Then you point a page that apparently explains and it doesn't explain.

    Also website is annoying and circular. Makes it difficult to find the right place to contact.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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    Asking for DOB is a legal requirement for us. Also can you please elaborate on the issues you are facing with the website in particular.

  16. Would be great to be able edit the portfolios files layout once saved and move the files around or change the order by dragging them to where you want it rather then by the choices provided I think it was called freeform or something like that. I use to be able to do this with Adobe X, with DC I can't. Really am not liking the latest version of Adobe, wish I could go back to my old version.

    23 votes

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    18 comments  ·  Other  ·  Admin →
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    Under review  ·  mrraj@adobe.com responded

    Thanks for raising your concern.

    We noted down this issue in our database, will keep you posted.

    Thanks,

  17. Cant get adobe pro to display pdf documents in IE11 but it works with the free version on Adobe reader DC. is there a fix for this

    4 votes

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    Under review  ·  3 comments  ·  Other  ·  Admin →
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  18. Allow users to edit and save a new default email Subject and body Message when using Send & Track. This is useful for those companies that send PDF files on a regular basis with a particular form letter attached to the file. Currently, we have to cut and paste our message into the default form each time. It would be nice to eliminate this step.

    2 votes

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    Under review  ·  2 comments  ·  Other  ·  Admin →
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  19. Please add the split option to the "tools to add" when creating a new Action Wizard action.

    This would allow for automated actions to be created where split top level bookmarks using bookmark names for file names utilized as part of a action, so it wouldn't be necessary to physically go through the setup process of: Organize Pages/Split/Split by: Top level bookmarks/Output Options/Use bookmark names for file names.

    8 votes

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    Under review  ·  0 comments  ·  Other  ·  Admin →
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