Acrobat for Windows and Mac

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

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If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. Acrobat DC closing automatically

    Acrobat DC began closing automatically, again. This is two weeks after I uninstalled the program and then reinstalled. Whether I open a pdf file from the Explorer window or open Acrobat and then select the file to open, the program closes automatically 10-15 seconds after it opens. After reinstalling the program, the problem continues. I have already tried the suggestions from an earlier post (updating the software from the Help menu, repairing the software from the Help menu and running Acrobat distiller). It does seem to be checking my registration status, but does not remain open long enough for me…

    4 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    also, requesting you to try ‘Repair’ once-

    Reader or Acrobat, or the resources they rely on, could have been damaged. Repairing the installation is a quick troubleshooting safeguard.

    (Reader) Choose Help > Repair Adobe Reader Installation.
    (Acrobat) Choose Help > Repair Acrobat Installation.

  2. I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes.

    I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes, and I need to restart the programme

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  3. Freeze Issue When Zooming with Scroll Wheel

    When zooming with the scroll wheel, Acrobat freezes and I get a spinning beach ball. The files I am working with are not large, but they do consist of lots of lines/content streams sometimes. If anyone can offer support for this, it would be greatly appreciated. I encounter this issue multiple times a day and it appears to happen only if I am trying to zoom with the wheel right after it opens and Acrobat is still trying to load the creative cloud profile, or when I have been working in the file for a period of time and try…

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  4. Stop refreshing the page thumbnails

    When I have the Page Thumbnails sidebar open and I switch between different open PDFs Acrobat refreshes the whole thing, including all the pages which can be slow and locks-up the whole UI. Why can't it cache the thumbnails when I switch between documents? It becomes very painful if I have a long PDF with 100+ pages in.

    1 vote
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    Need Info  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. The PDF file will be collapse after saving the file and reopening it.

    Tested with Acrobat DC and PitStop Pro.
    Run the attached action and save your random PDF.
    Reopen the PDF file and the interface will now be collapsed.

    2 votes
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    Need Info  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  7. When, if ever, will we see Acrobat thumbnail previews in Windows Explorer?

    Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

    Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

    Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows…

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us the acrobat version that you are using.

  8. crashed

    Acrobat just crashed due to file size, and could not be recovered, just lost everything.

    4 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document or this is a generic issue.

  9. Stack crash when using Advanced Search on Windows 7

    When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 15.16.20039.54196
    Application Timestamp: 5728a758
    Fault Module Name: StackHash_f1a3
    Fault Module Version: 6.1.7601.24094
    Fault Module Timestamp: 5abedfcd
    Exception Code: c0000374
    Exception Offset: 000ce9fb
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 3081
    Additional Information 1: f1a3
    Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
    Additional Information 3: 491b
    Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7

    1 vote
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP

  10. 1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  11. will not save or save as anything

    if I open an existing PDF and make changes it will not save, if I create a new PDF it will not save. I have tried save, and save as neither work. and I need this to work for my job.

    4 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document or this is a generic issue.

  12. Mismatch between splitted file names and bookmark names

    After splitting a large document by top-level bookmarks, file names do not match bookmark names.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  13. Mismatch between splitted file names and bookmark names

    After splitting a document by top-level bookmarks, file names do not match bookmark names.

    Bookmark names are all capital Greek without periods, underscores or other characters. I'm using Adobe Acrobat DC Pro and Windows 7 Professional.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry fot the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us some sample files on which you are facing this issue

  14. bug report - Text format changes after saving as reduced file size

    When trying to save file at a reduced file size I found that the text formatting was completely changed

    0 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    I am sorry for the inconvenience you are facing. Can you share some sample PDFs with which you are facing this.

  15. Crash when compressing PDF

    XI Pro crashes when you try to save as compressed PDF

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

    or this is a generic issue.
    Also can you please share with us some sample files

  16. Program Closes Adobe Acrobat DC has stopped working

    I will be in the middle of a project and this comes up...

    Adobe Acrobat DC has stopped working

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. If this happens, I am going to stop paying a monthly fee and discontinue services. HELP

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience caused to you. Kindly share with us specific details of the issue you are facing

  17. Have a download button which facilitated a download to the customer's computer instead of just getting the page address

    Have a download button which facilitates a download to the customer's computer instead of just getting the page address downloaded

    3 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  Bilal Ansari responded

    Could you be more specific? Where do you expect a download button? Also, what do you mean by ‘page address downloaded’?

  18. Windows Acrobat XI save as problem

    In Acrobat XI on Windows I save as the file to create another same file. But the text in the creating file has been modified.
    Steps to eproduce:
    1. Open the Demo File.pdf and click "Save As" in File tab.
    2. Give a name and save it somewhere.
    3. Reopen the new file you will easily find it is not the same as Demo File.pdf

    3 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can't open previously created portfolio files

    Portfolio file created in prior Adobe Acrobat Pro DC version. Upgraded version: 2018.009.20044.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  mrraj@adobe.com responded

    Hi Rochelle,

    Are you still facing the issue? If yes, please share information asked earlier.

    Thanks,

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