1906 results found

1. Adobe crashed my whole computer !!!

   I opened a document on Adobe on Mac and then it stopped responding right away. Then I tried to restart my computer or shut it down, it showed that because my ADOBE WOULD NOT let me!!?? I couldn't not open any pdf or restart my computer because of this. Please help!

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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   Can you share with us the acrobat version and the operating system you are using
   Also some sample PDFs with which you are facing this issue.

2. Oversized icons in Adobe Reference document

   There are large icons throughout the Adobe Reference document that block the text underneath. Is there some way you can fix that?

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3. everytime open help it crashes

   Every time I open up tutorials or help it crashes. Also, it lacks some of the ease of use features that XI had.

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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   Can you share with us the acrobat version and the operating system you are using
   Also some sample PDFs with which you are facing this issue.

4. Program Closing

   Adobe Acrobat Pro DC keeps shutting down. I can open, edit and print one pdf document but if I try to open another, the program shuts down. Very frustrating!

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5. Opening pdfs to display separately

   In my work I open and compare and edit multiple documents at the same time, this used to be easy because each pdf opened separately on one click, so I could very quickly have them all open and work between all of them at the same time using alt/tab between them all quickly. Now though pdfs all open in the same window mimicking an internet browser. So you have to click on each and then drag it out to a different part of your screens before you can start alt/tab-ing between them. It's slowing me down and I can't be the only one who finds this unnecessary extra stage to getting on with my work annoying.

   In my work I open and compare and edit multiple documents at the same time, this used to be easy because each pdf opened separately on one click, so I could very quickly have them all open and work between all of them at the same time using alt/tab between them all quickly. Now though pdfs all open in the same window mimicking an internet browser. So you have to click on each and then drag it out to a different part of your screens before you can start alt/tab-ing between them. It's slowing me down and I can't be… more

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6. Add an Account

   Add a Storage Account SharePoint Site
   Site URL is correct, Enter Account Name ignores entry and comes back to same screen
   Adding account fails and there is no help on the Adobe help site

   If this works, it should be available on all Adobe apps

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7. Pdfmaker Add in not working with Office 2019

   The Adobe PDFMaker Add In does not work in Office 2019. The add in appears on the Add In list but when checked, nothing happens. This needs to be active in Office 2019

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8. Open in separate windows

   I just had my computer repaired which required a migration of my old computer SSD to a new SSD. Before that, I used to be able to open up several PDF files at the same time in their own window, which is how I like to work as I frequently have to review multiple documents at the same time. I would like to know if that option still exists and if not I would like it back please.

   Also, the icons have changed on my desktop (why; that was your brand and was easy to depict from other doc files?).

   I used to be able to "fit a page to the full Adobe view screen" but that seems to be gone now too. And the Tool option seems not so helpful. I want the old version of Adobe back.

   Help please.

   I just had my computer repaired which required a migration of my old computer SSD to a new SSD. Before that, I used to be able to open up several PDF files at the same time in their own window, which is how I like to work as I frequently have to review multiple documents at the same time. I would like to know if that option still exists and if not I would like it back please.

   Also, the icons have changed on my desktop (why; that was your brand and was easy to depict from other doc files?).

   … more

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   Resolved  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   For openign several PDF files at the same time in their own window you can
   1)open the preferences box by going to edit menu > click on preferences or by pressing ctrl+k
   2) In categories select ‘General’
   3) In basic tools uncheck ’Open documents as new tabs in the same window.

   For “fit a page to the full Adobe view screen” you can
   1) Right click and select ‘Document properties’
   2) Click on Initial view tab and select your preference in ‘Layout and Magnification’

   I hope this will help you.

9. Feedback forum HORRIBLY organized!

   I want to share feedback on Acrobat DC. (1) The feedback forum won't even load at the bottom of the DC page. So I'm submitting this on the "Windows and Mac" page. (2) I'd like to see if my issue has already been submitted, so I can comment there instead of posting it as a new issue. I can search for issues, but not by version; the search results are for all versions. I've now wasted nearly half an hour just trying to figure out where to post my issue, and whether my issue has already been posted. Ugh.

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10. action list sort alphabetically

    In the Action List where your sequences are, I find when you have a lot, there is no way to sort it alphabetically in one go. I am aware you can do this one by one via the manage actions setting, but that is tedious and counter productive, especially when you have a lot like i have, attached. Please can you implement a 'Sort by A-Z', either in the menu bar along the top, within the manager actions settings or next to the name 'ACTION LIST' on the UI, highlighted attached. Hope this gets someones attention. Thanks.

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11. Acrobat crashes on malformed PDF from Apple Preview macOS X 10.14.2: stray /Pg keys in tagged PDF

    This bug report was submitted to Apple on 2019-01-17 (Apple bug iD 47350683). As it has masssive impact on user experience in Acrobat (unable to save / save as, regardless whether anything was edited in Acrobat; crashing when opening or having open the Tags panel) I am sharing this here:

    Summary:
    When saving out a tagged PDF opened in Preview, Preview/Quartz seems to rewrite the whole PDF structure and - while doing so - messes up the data structures below the StructTreeRoot entry in the Catalog dictionary. For leaf objects inside the StructTreeRoot tree structure, a "Pg" entry is required that points to the page on which that structure element is present. On the node elements inside the StructTreeRoot tree structure, the "Pg" entry is not useful (entries below a node could be on more than one page). Preview/Quartz injects a "Pg" entry under all those nodes, with the associated indirect object ID having non-existing values (in the instances I checked very large numbers, e.g. "3918973936" where 26 would be the largest indirect object ID number in the PDF).

    The big issue is that such PDFs can possibly not be used anymore in other widely used tools, such as Acrobat Pro DC (Acrobat cannot "save as" nor apply changes with/to the PDF; this will possibly impact a very large number of users). I have not yet tested with other PDF reading or editing applications. Also, there is currently no known mechanism to fix such broken PDFs.

    Steps to Reproduce:
    - takle any tagged PDF
    - open in Preview
    - "Export as PDF..."
    - save to disk
    - possible effects:
    - - open Acrobat, open Tags panel, -> Acrobat crashes immediately
    - - inspect using a low level PDF inspection tool, look for entries in node elements under StructTreeRoot, find "Pg" entries - which should not be present

    Expected Results:
    - no "Pg" entries injected in node elements under StructTreeRoot

    Actual Results:
    - "Pg" entries are injected in all node elements undr StructTreeRoot

    Version/Build:
    macOS Version 10.14.2 (Build 18C54) Quartz PDFContext

    Configuration:
    not applicable

    Steps needed tro make Acrobat viewer deal with such broken PDFs: make sure that it does not stumble over stray /Pg entries (and absurd indirect object numbers)

    Please get in touch if you need more info...

    Olaf

    This bug report was submitted to Apple on 2019-01-17 (Apple bug iD 47350683). As it has masssive impact on user experience in Acrobat (unable to save / save as, regardless whether anything was edited in Acrobat; crashing when opening or having open the Tags panel) I am sharing this here:

    Summary:
    When saving out a tagged PDF opened in Preview, Preview/Quartz seems to rewrite the whole PDF structure and - while doing so - messes up the data structures below the StructTreeRoot entry in the Catalog dictionary. For leaf objects inside the StructTreeRoot tree structure, a "Pg" entry is required… more

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12. Need Support Bug Report

    Adobe keeps crashing, we are running Win 2012 R2 server,, 6 users login via TS. All other users do not have this issue?

    Todays Crash::
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 19.10.20069.49826
    Application Timestamp: 5c1a8755
    Fault Module Name: VCRUNTIME140.dll
    Fault Module Version: 14.14.26405.0
    Fault Module Timestamp: 5ac5afd6
    Exception Code: c0000005
    Exception Offset: 0000db13
    OS Version: 6.3.9600.2.0.0.16.7
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: 5f25
    Additional Information 4: 5f2531ae070278f893fa99352dadd49e

    Yesterday's Crash:

    Faulting application name: Acrobat.exe, version: 19.10.20069.49826, time stamp: 0x5c1a8755
    Faulting module name: Acrobat.dll, version: 19.10.20069.49826, time stamp: 0x5c1a8746
    Exception code: 0xc000041d
    Fault offset: 0x000a0d56
    Faulting process id: 0x6bc4
    Faulting application start time: 0x01d4ae8447850eb7
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
    Report Id: e3d8924b-1a7b-11e9-812f-001e67c09865
    Faulting package full name:
    Faulting package-relative application ID:

    Adobe keeps crashing, we are running Win 2012 R2 server,, 6 users login via TS. All other users do not have this issue?

    Todays Crash::
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 19.10.20069.49826
    Application Timestamp: 5c1a8755
    Fault Module Name: VCRUNTIME140.dll
    Fault Module Version: 14.14.26405.0
    Fault Module Timestamp: 5ac5afd6
    Exception Code: c0000005
    Exception Offset: 0000db13
    OS Version: 6.3.9600.2.0.0.16.7
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: 5f25
    Additional Information 4: 5f2531ae070278f893fa99352dadd49e

    Yesterday's Crash:

    Faulting application name: Acrobat.exe, version: 19.10.20069.49826, time stamp: 0x5c1a8755
    Faulting module name: Acrobat.dll, version: 19.10.20069.49826, time stamp: 0x5c1a8746… more

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13. Select Multiple E-mail Addresses into ONE E-mail

    If a document has multiple contacts listed, and therefore multiple e-mail addresses listed, it would be nice to be able to select more than one address and have it go into the same e-mail. This feature would have to work with common e-mail providers of course. For example, I have Outlook. A PDF has multiple e-mail addresses. I would like to be able to pick and choose who to send an e-mail to, and have it open in one e-mail with my chosen people in the "To." If I click the hyperlink for their address, it opens a new e-mail for each of them. It'd be nice if it could somehow combine them. I hope that makes sense. Thank you.

    If a document has multiple contacts listed, and therefore multiple e-mail addresses listed, it would be nice to be able to select more than one address and have it go into the same e-mail. This feature would have to work with common e-mail providers of course. For example, I have Outlook. A PDF has multiple e-mail addresses. I would like to be able to pick and choose who to send an e-mail to, and have it open in one e-mail with my chosen people in the "To." If I click the hyperlink for their address, it opens a new e-mail… more

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14. Bug: MS Visual C++ Runtime Error when launching Adobe Acrobat DC

    OS: Windows 7 Enterprise ServicePack 1
    Acrobat version: Adobe Acrobat Standard DC 2015 release (Classic) | Version 2015.006.30457
    Issue Description:
    When launching Adobe Acrobat DC, it will pop-up an error right away as the attachment.
    Microsoft Visual C++ Runtime Library
    Runtme Error!
    Program: C:....
    R6030 - CRT not initialized

    Troubleshooting:
    I found the error is caused by Microsoft Visual C++ 2013 Redistributable 12.0.40660.0 x64
    When it's installed, it will overwrite msvcp120.dll & msvcr120.dll under c:\windows\syswow64

    Workaround:
    overwrite msvcp120.dll & msvcr120.dll under c:\windows\syswow64
    with Microsoft Visual C++ 2013 Redistributable 12.00.21005.1 x64

    Please advise if there's any patch or newer version can fix this issue, thanks.

    You can easily recreate the issue by installing Microsoft visual C++ 2013 Redistributable to 12.0.40660.0
    http://download.microsoft.com/download/0/5/6/056dcda9-d667-4e27-8001-8a0c6971d6b1/vcredist_x64.exe

    OS: Windows 7 Enterprise ServicePack 1
    Acrobat version: Adobe Acrobat Standard DC 2015 release (Classic) | Version 2015.006.30457
    Issue Description:
    When launching Adobe Acrobat DC, it will pop-up an error right away as the attachment.
    Microsoft Visual C++ Runtime Library
    Runtme Error!
    Program: C:....
    R6030 - CRT not initialized

    Troubleshooting:
    I found the error is caused by Microsoft Visual C++ 2013 Redistributable 12.0.40660.0 x64
    When it's installed, it will overwrite msvcp120.dll & msvcr120.dll under c:\windows\syswow64

    Workaround:
    overwrite msvcp120.dll & msvcr120.dll under c:\windows\syswow64
    with Microsoft Visual C++ 2013 Redistributable 12.00.21005.1 x64

    Please advise if there's any patch or newer version can… more

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15. Using "Compare Page Range" and input "New File Dialog" crash.

    1. Open Acrobat Pro DC
    2. Open File A.pdf and B/pdf
    3. Select "Compare Files"
    4. Open "Select Files to Compare", and push Settings button
    5. Open Setting dialog, input New File combo box
    6. Freeze Acrobat

    This problems on Windows 10 and Acrobat Pro (2017.011.30113 and 2019.010.20069).

    Original Problem is Japan Forums thread.
    https://forums.adobe.com/thread/2588735

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16. out of memory

    Adobe Acrobat 11.x or other older versions Out Of Memory and insufficient data for an image issue

    Hi, All,

    Our company have adobe acrobat 9 and XI softwares which are installed on different PC (windows 7 and windows 10) some users report to me they have received popup windows error message "Out Of Memory and insufficient data for an image from their windows 10 pc
    Any solution to fix the issue?

    Thank you for your support!

    3 votes

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17. Text highlighting-Acrobat DC - when sending to iPad or iPhone-highlight is solid not transparent

    Bug report - Text highlighting-Acrobat DC - when sending to iPad or iPhone-highlight is solid not transparent when receiver opens the file. I use Acrobat DC Version 19.010.20069 and this is a recent issue as I have been highlighting and sending pdfs to people with iPads/iPhones for years. Not sure if this is something new with my Acrobat or something new with an Apple update. I have sent the file to both my own phone and iPad and my clients are correct - wherever I have highlighted in Acrobat it completely covers the text with a solid yellow box over the text I had highlighted.

    Bug report - Text highlighting-Acrobat DC - when sending to iPad or iPhone-highlight is solid not transparent when receiver opens the file. I use Acrobat DC Version 19.010.20069 and this is a recent issue as I have been highlighting and sending pdfs to people with iPads/iPhones for years. Not sure if this is something new with my Acrobat or something new with an Apple update. I have sent the file to both my own phone and iPad and my clients are correct - wherever I have highlighted in Acrobat it completely covers the text with a solid yellow box over… more

    3 votes

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18. Export measurement markup to excel incorrectly

    I use Acrobat Pro DC 2018.011.20040 version to do take-off quantity and when I export to csv file (use right click when you're in measure distance mode). It looks like all the numbers are shown incorrectly. Have anyone known how to fix or had the same problem? Cheers

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19. Solid color rectangles from InDesign PDF export show up as see-through in Acrobat DC

    When I export a pdf with solid black (100%K) rectangles above an image from InDesign. opening the PDF in Acrobat DC shows the rectangles as see-through when they shouldn't be. Opening the PDF in Reader or Google Chrome it shows solid... However a solid green rectangle shows solid in Acrobat DC. Exporting with High Quality and Print Press presents it ends up see-through.

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20. Early termination fees is not justifiable

    I downloaded free trial version & forgot to cancel. So I dont mind paying for the period software was installed on my laptop, although totally unused.

    However you are charging me 2 months i.e. $32 for early termination is not ethical.

    I used your trial version only for compressing ONE pdf file & now end up paying $64 for just that.

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