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Acrobat for Windows and Mac

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113 results found

  1. Stop refreshing the page thumbnails

    When I have the Page Thumbnails sidebar open and I switch between different open PDFs Acrobat refreshes the whole thing, including all the pages which can be slow and locks-up the whole UI. Why can't it cache the thumbnails when I switch between documents? It becomes very painful if I have a long PDF with 100+ pages in.

    1 vote

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    Need Info  ·  1 comment  ·  Other  ·  Admin →
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  2. Stack crash when using Advanced Search on Windows 7

    When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 15.16.20039.54196
    Application Timestamp: 5728a758
    Fault Module Name: StackHash_f1a3
    Fault Module Version: 6.1.7601.24094
    Fault Module Timestamp: 5abedfcd
    Exception Code: c0000374
    Exception Offset: 000ce9fb
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 3081
    Additional Information 1: f1a3
    Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
    Additional Information 3: 491b
    Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7

    1 vote

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    2 comments  ·  Other  ·  Admin →
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    Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP…

  3. Adobe Acrobat DC - Program Not Responding. Every time I open the program it crashes. It is completely unusable

    Has anyone found a fix for this problem?

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  4. Mismatch between splitted file names and bookmark names

    After splitting a large document by top-level bookmarks, file names do not match bookmark names.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  5. Mismatch between splitted file names and bookmark names

    After splitting a document by top-level bookmarks, file names do not match bookmark names.

    Bookmark names are all capital Greek without periods, underscores or other characters. I'm using Adobe Acrobat DC Pro and Windows 7 Professional.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Sorry fot the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us some sample files on which you are facing this issue

  6. bug report - Text format changes after saving as reduced file size

    When trying to save file at a reduced file size I found that the text formatting was completely changed

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing. Can you share some sample PDFs with which you are facing this.

  7. how do I stop getting the box asking for access to KeyChain? I don't have an option to say "ALWAYS DENY"

    1 vote

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  8. The entire program is a bug. We will be switching our entire company over to new software. Do your company a favor and go back to XI.

    1 vote

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    Need Info  ·  Pratyush Dhoundiyal responded

    I am sorry for the inconvenience you are facing. Can you elaborate on the issues you are facing with Acrobat DC?

  9. לא נותן להורדה

    אין אפשרות להוריד שום דבר ורכשתי כסטודנט

    1 vote

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    Need Info  ·  amukherj responded

    If my understanding is correct, you purchased some product but could not downlaod. Can you provide some more details please? Exactly which product/version did you purchase? Did you purchase online? If so, did you receive an email with the download link?

  10. Leanguage

    Please do it for Polish users in Polish program

    1 vote

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  11. I’m just writing about website I tried many times to get into live chat but I can’t why I don’t know and my is not fixed yet.

    Stupid website

    1 vote

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    7 comments  ·  Other  ·  Admin →
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    Need Info  ·  Pratyush Dhoundiyal responded

    I am sorry for the inconvenience you faced. Can you elaborate on the issues you are facing with Acrobat DC and allow us to help you here.

  12. using Flattener Preview to convert text to outline, Adobe v2017.012.20095 duplicate files with font, even with watermark

    1 vote

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  13. my texts is all symbols when I display a PDF

    my texts is all symbols when I display a PDF

    1 vote

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