115 results found

1. BUG: 2D graphics accelerator not working properly on high contrast mode (GTX 1080)

   When in accesibility/high contrast mode, white horizontal lines will appear over the black background at random segments of the document as you scroll up/down. Deactivating 2D graphics accelerator solved the issue for me. I have a GTX 1080 Max-Q.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.

   Feel free to contact us if you need any assistance.

   Thanks
   Rachit

2. Now my Commonlook is just a black screen and I can't use it

   My Acrobat Pro DC automatically updated yesterday (I did not tell it to update from CC as its supposed to work for updates). Now when I open the Commonlook plug-in I get only a black screen.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thanks for reporting the issue. If there are any other issues, feel free to contact us.

   Thanks
   Rachit

3. User- Friendly Accessibility Tagging

   Please change the way Adobe Acrobat does the reading order so that the tags in the tags pane will automatically correspond to the order in the Touch- up reading order pane.
   Also please make it easier to tag links - when I try to tag links it doesn't work right. Please consider creating a version of Adobe Acrobat that makes it easy to comply with Section 508 as described at Section508.gov. Dealing with the tags pane is a nightmare and also the unmarked annotations issue and other issues are a nightmare and don't fix easily. Please make this easier to use so the people will be more cooperative about complying with Section 508. Thanks.

   Please change the way Adobe Acrobat does the reading order so that the tags in the tags pane will automatically correspond to the order in the Touch- up reading order pane.
   Also please make it easier to tag links - when I try to tag links it doesn't work right. Please consider creating a version of Adobe Acrobat that makes it easy to comply with Section 508 as described at Section508.gov. Dealing with the tags pane is a nightmare and also the unmarked annotations issue and other issues are a nightmare and don't fix easily. Please make this easier to… more

   9 votes

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Feel free to contact us incase you have any concerns.

   Thanks
   Rachit

4. Text-to-speek SELECTED text only

   I don't know how Acrobat has not allowed for a Text-To-Speech option of SELECTED text only yet. It's an amazing tool for people with disabilities... especially those who need text read to them.

   It is extremely frustrating having to listen to the text of a document from the begining if you only need the last paragraph read allowed. Extremely disappointed Adobe hasn't stepped up their game.

   3 votes

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   We understand your problem here. We are continuously working in making a better experience for our customer.
   We have kept it in our radar and will implement in the near future.

   Thanks
   Rachit

5. tab order

   Please fix the tab order. When it's set to structure, the document does not tab sequentially from left to right. When trying to correct this in the order panel, everything jumps around on it's own as you move fields. It's extremely frustrating!

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since we haven’t heard from you,I believe the issue is resolved for you.

   Please contact us if you have any concerns.

   Thanks
   Rachit

6. Keyboard functions in the Tags Panel

   I am using Keyboard only to access the Tags Panel.

   Switching between the Advanced Search menu, and the main document Window, using F6 to move Focus to the Tags panel and Find Tag from Selection work great. I perform subsequent actions and my first search/action is done.

   Then I Alt tab back to the Advanced Search panel, move up to the next item, Alt tab back to the main document Window, F6 to the Tags Panel, the item I searched for is selected, but the previous Tag (from search # 1) still has dotted lines around it and it has focus.

   My highlighted Search and Found from selection term is selected but when I use the Up arrow on my 2nd, 3rd, 4th searches, it does not go to the item above my selection, it goes to the item above the previous tag from Search 1 (the one with the dotted lines around it).

   I want to release this focus and put focus on the item I searched for and apparently this is not possible. Have tried Escape, Space Bar, Shift F4, all to no avail. When I search for an item and Find Tag from Selection I think focus should go to that item FULLY, so that when I arrow up it goes to the next content item or tag above that searched for item. This does not happen.

   I am using Keyboard only to access the Tags Panel.

   Switching between the Advanced Search menu, and the main document Window, using F6 to move Focus to the Tags panel and Find Tag from Selection work great. I perform subsequent actions and my first search/action is done.

   Then I Alt tab back to the Advanced Search panel, move up to the next item, Alt tab back to the main document Window, F6 to the Tags Panel, the item I searched for is selected, but the previous Tag (from search # 1) still has dotted lines around it and it has… more

   2 votes

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is fixed on your side.

   Feel free to contact us is there is any issue.

   Thanks
   Rachit

7. Keyboard accessibility Mac/PC for automation and accessibility

   I automate my work tagging PDFs for accessibility whenever possible. To do this, I use KEYBOARD SHORTCUTS -- either with a programmable keyboard or a program like Automate. I use Mac and Windows. Mac has a Paste and Paste Child feature in the Tags Panel which is great. Windows needs this!! I want to search for a string and tag it. If I could get back to the Advanced Search window on the Mac I would be all set. On Windows I can Alt Tab to the Advanced Search window. I cannot "get back" to Advanced Search on the Mac once I am in the main document window. There appears to be no working keyboard shortcut if I have a working search and want to return to it. (I'm using Advanced Search here because of the limitations of Find, and do not want to restart with a new search, I want to return to an existing search). F6 does not do it. This must also be a problem for PWD using keyboard only on a Mac. Am I missing something is there a way to do this on the Mac?

   I automate my work tagging PDFs for accessibility whenever possible. To do this, I use KEYBOARD SHORTCUTS -- either with a programmable keyboard or a program like Automate. I use Mac and Windows. Mac has a Paste and Paste Child feature in the Tags Panel which is great. Windows needs this!! I want to search for a string and tag it. If I could get back to the Advanced Search window on the Mac I would be all set. On Windows I can Alt Tab to the Advanced Search window. I cannot "get back" to Advanced Search on the Mac… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since we haven’t heard from you, I believe the issue is resolved for you.

   Feel free to contact us if there is any issue.

   Thanks
   Rachit

8. Accessibility check rejects manual line breaks from InDesign

   when a file is exported to Acrobat from InDesign, the accessibility checker rejects every manual line break in the document. There is no fix offered in Acrobat. Please fix.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thank you for reporting the issue. Feel free to contact us if you face any issue further.

   Thanks
   Rachit

9. crashing when running auto detect fields

   so when running the auto detect field on this pdf every time I click the auto detect fields for the accessibility, it gives me an error that adobe has stoped working and has to be closed. can someone explain what's happening and what i need to do to fix this.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from your side, I believe the issue is resolved. Feel free to contact us if you face any issue.

   Thanks
   Rachit

10. Artifacting error

    In Acrobat DC, we have encountered an issue with method of artifacting/backgrounding. As best we can tell, in DC, there is only one way that it can be done to work correctly - through the content panel/right click/create artifact. Other methods of backgrounding (via the order panel or TURO panel) cause it to visually show on the screen and in order panel as a paragraph tag while in the content and tags panel it indicates it’s an artifact.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thanks for connecting with us. Feel free to explore more areas in Adobe Acrobat.

    Thanks
    Rachit

11. alt text issue

    We have had issues with alt text being duplicated into the actual text field when using the right click to access alt text or using the order panel to access alt text. The only way it is not duplicated is if alt text is entered via the tags panel properties method.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    We have fixed the issue in the latest release. Please check on the latest update.
    If you still face an issue, please contact us.

    Thanks
    Rachit

12. Word 2016 create pdf plug in places artifact tags inside table structure

    The Acrobat plug in for Word 2016 to create a pdf places artifact tags inside the table structure which causes an error in detailed accessibility checkers. The only way to make these fully compliant is to manually remove these artifact tags from the tags tree. We typically have to go back to old versions to pdf correctly. If you must place artifact tags in table structures (assuming due to new 508 refresh law), it would be fantastic if they could be placed together outside of the table structure or together at the top of the table structure rather than on each row. This was encountered in Acrobat Pro XI as well as the new versions of Acrobat DC.

    The Acrobat plug in for Word 2016 to create a pdf places artifact tags inside the table structure which causes an error in detailed accessibility checkers. The only way to make these fully compliant is to manually remove these artifact tags from the tags tree. We typically have to go back to old versions to pdf correctly. If you must place artifact tags in table structures (assuming due to new 508 refresh law), it would be fantastic if they could be placed together outside of the table structure or together at the top of the table structure rather than on… more

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13. issues with table editor and tagging cells

    table editor does not cover all of the content in the table. It also misses a few cells so i cannot tag them, This needs to be done for ADA compliance/accessibility

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Feel free to contact us if you need any assistance.

    Thanks
    Rachit

14. BUG REPORT: 18.011.20038 update breaks Zoom preferences in both Page Display AND Accessibility

    18.011.20038 completely ignores Zoom preferences in Page Display AND Accessibility. PDF opens full width of the window.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since we haven’t heard from you I believe the issue is resolved.
    Feel free to contact us if you have any issue.

    Thanks
    Rachit

15. Tagging table cell contents, attribute inherited

    When remediating a document created from Word, we had a group of tables (actually embedded Excel sheets) that auto-tagged as Figures. When the cells in these Figures were manually tagged using the Reading Order Tool they inherited the Bounding Box and Placement attributes of the Figure tag they were within. If the Figure tag was deleted and then the content was tagged this problem did not occur, but who knew this would happen? This caused unexpected issues using several remediation Tools -- Commonlook Validator would not open the file and Axes PDF Quick Fix showed a large bounding box around each table cell selected. The problem did not appear to cause an accessibility issues -- the file passed internal Acrobat check and PAC and screen readers did not stumble. However, this cannot really be passing UA as TD and TH should not have these a Bounding Box or Placement = Block attributes which these cells had!

    When remediating a document created from Word, we had a group of tables (actually embedded Excel sheets) that auto-tagged as Figures. When the cells in these Figures were manually tagged using the Reading Order Tool they inherited the Bounding Box and Placement attributes of the Figure tag they were within. If the Figure tag was deleted and then the content was tagged this problem did not occur, but who knew this would happen? This caused unexpected issues using several remediation Tools -- Commonlook Validator would not open the file and Axes PDF Quick Fix showed a large bounding box around… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Feel free to contact us anytime.

    Thanks
    Rachit

16. More Options for Accessibility Tables

    Create 508 compliant PDF documents frequently that need to be passed. These documents more than not have several lengthy tables. These documents also come from different people using different software and versions. And more than not these tables need to be rebuilt. Would love to have the option to create tables in the Tags sidebar from scratch where you can at the same time specify how many TR, TH, and TD and in a certain order. Right now I can only add them one at a time. Also, if there is a way to remove the hard setup of tables. Sometimes there is only one error where a TD is split into two when it should only be one. When I combined the cells, I then get a Regularity error even though the table is setup perfectly like a grid. In this case, I have to completely rebuild the table from scratch to remove the error. Hope in the next few updates, Adobe can add some more of these options for Accessibility tables.
    Thank you.

    Create 508 compliant PDF documents frequently that need to be passed. These documents more than not have several lengthy tables. These documents also come from different people using different software and versions. And more than not these tables need to be rebuilt. Would love to have the option to create tables in the Tags sidebar from scratch where you can at the same time specify how many TR, TH, and TD and in a certain order. Right now I can only add them one at a time. Also, if there is a way to remove the hard setup of tables.… more

    13 votes

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17. Cannot use Page Up/Page Down Keys or Jump to Other Open Document

    I cannot get the Page Up/Down keys to work. I'm viewing a multi-page PDF in full page to flip through them and spot changes. I can't see an option to reset tools or select this as a transition option.
    Also, in all other Adobe products, you can hit Command+` to jump between open documents, but not in Acrobat.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved. Feel free to contact us in future.

    Thanks
    Rachit

18. /Actual Text () /Alt Text () BUG

    Fix the bug that leaves a remnant of deleted Alt or Actual text in the Tag Element. See attachment.

    •  

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    The issue has been fixed from our side. You may see it in our next release.

    Thanks
    Rachit

19. Autotag Document Assigns Failed Character Encoding

    Steps to reproduce
    PDF files generated by Microsoft SQL Server Reporting Services 2008R2
    Process with 'Accessibility tools, Autotag Document'

    Environment (OS, version)
    Windows 10, Acrobat Pro DC
    2015 Release (Classic) Version 2015.006.30392

    Note that files were OK with Windows 10, Acrobat Pro XI (currently on the same workstation)
    Note that files had previously been OK with Windows 7, Acrobat Pro DC (prior workstation, no longer available)

    Expected Result
    Text recognized and assigned text characters
    Bullets recognized and assigned 'bullet' character
    Accessibility Checker passes content

    Observed Result
    Bullets assigned text character ('w', 'n', etc. - possibly the different values were based on different shaped bullets)

    Running accessibility checker:
    Bullets flagged as 'Page Content - Character encoding - Failed'
    Some apostrophes in text strings flagged as 'Page Content - Character encoding - Failed'

    Steps to reproduce
    PDF files generated by Microsoft SQL Server Reporting Services 2008R2
    Process with 'Accessibility tools, Autotag Document'

    Environment (OS, version)
    Windows 10, Acrobat Pro DC
    2015 Release (Classic) Version 2015.006.30392

    Note that files were OK with Windows 10, Acrobat Pro XI (currently on the same workstation)
    Note that files had previously been OK with Windows 7, Acrobat Pro DC (prior workstation, no longer available)

    Expected Result
    Text recognized and assigned text characters
    Bullets recognized and assigned 'bullet' character
    Accessibility Checker passes content

    Observed Result
    Bullets assigned text character ('w', 'n', etc. - possibly the different values were based… more

    2 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    As discussed over the mail, the issue is is in the source file itself.
    Feel free to contact us in case you have any concerns.

    Thanks
    Rachit

20. Bullets voiced twice

    Product Adobe Acrobat DC
    Build Beta Release (Beta M44)| Version 2018.011.10005
    Platform Windows 10 Pro 64 bit
    Locale English
    State Needs Review
    Status Open
    Component Accessibility

    This report references InDesign Bug ID – ID-4204915 Bullets are voiced twice – posted by Bevi Chagnon on September 22, 2017, 6:53 AM.

    Problem Description:
    When a different bullet is used in In Design other than the 3 default bullets (round, asterisk, and lozenge), the tag tree in the exported accessible PDF has two span tags, one empty and the other with the bullet character.

    The double span tags cause screen readers to voice this as "bullet bullet" (or whatever glyph is used) when it should be just "bullet." It produces a double voicing

    Steps to Reproduce:
    1. Make a bullet style in InDesign.
    2. Set it to use any Unicode character, other than the standard round bullet, asterisk, or lozenge.
    3. Export to PDF.
    4. Test with a screen reader (JAWS, NVDA, etc.) and the bullet will be voiced twice.

    The extra span in the <Lbl> tag.

    Actual Result:
    Bullet bullet blah blah
    Bullet bullet blah blah

    Expected Result::
    Bullet blah blah
    Bullet blah blah

    Any Workarounds:
    1. In Acrobat Control panel, select and artifact offending “empty” span containers.
    2. In Tags panel, select top Tags and right-click to Delete Empty Tags.

    ATTACHED:
    PDF bullet test file including screen captures of Acrobat’s Content, Order, and Tags panels.

    Product Adobe Acrobat DC
    Build Beta Release (Beta M44)| Version 2018.011.10005
    Platform Windows 10 Pro 64 bit
    Locale English
    State Needs Review
    Status Open
    Component Accessibility

    This report references InDesign Bug ID – ID-4204915 Bullets are voiced twice – posted by Bevi Chagnon on September 22, 2017, 6:53 AM.

    Problem Description:
    When a different bullet is used in In Design other than the 3 default bullets (round, asterisk, and lozenge), the tag tree in the exported accessible PDF has two span tags, one empty and the other with the bullet character.

    The double span tags cause screen readers to voice… more

    • 

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I believe the issue is fixed for you since it needs to be fixed from source file.

    Feel free to contact us if you have any issue.

    Thanks
    Rachit