115 results found
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Main toolbar - missing File, Edit etc.
File, edit etc. missing when you open documents. So annoying! Please fix this.
2 votesHi,
Since I haven’t heard from you, I believe the issue has been resolved.Thanks
Rachit -
Keyboard Shortcut for "Find Tag"
Need a keyboard shortcut when working in the Tags Panel to Find Tag From Selection.
This utility is used a bazillion times a day by those who must make accessible PDFs.
2 votesThanks for raising the issue. Please check our new features in the latest updates.
Thanks
Rachit -
Bulk autotag documents
Add droplet or "multiple file" option for bulk autotagging to speed the conversion of scanned (as image) PDFs to accessible PDFs.
2 votesHi,
Since we haven’t heard from you, I believe the issue is fixed for you.Feel free to contact us if you have any issue.
Thanks
Rachit -
Streamline accessibility process from Word, PLEASE
If a document passes MS Word accessibility standards, throwing errors as a pdf is time-consuming and just plain wrong. I'm trying to teach faculty and staff at a college how to do this and it is SO cumbersome! Just for a simple, one-page doc, passed all chekcs in word, still getting 2 errors as pdf and I cannot even FIND the tags panel in spite of multiple searches. Arrgghhh! Frustrating and disapointing for those of us trying to make all learning materials accessible for all students, including those who are blind, vision impaired or using screen readers!
2 votes -
BUG: 2D graphics accelerator not working properly on high contrast mode (GTX 1080)
When in accesibility/high contrast mode, white horizontal lines will appear over the black background at random segments of the document as you scroll up/down. Deactivating 2D graphics accelerator solved the issue for me. I have a GTX 1080 Max-Q.
2 votesHi,
Since I haven’t heard from you, I believe the issue is resolved on your side.Feel free to contact us if you need any assistance.
Thanks
Rachit -
Now my Commonlook is just a black screen and I can't use it
My Acrobat Pro DC automatically updated yesterday (I did not tell it to update from CC as its supposed to work for updates). Now when I open the Commonlook plug-in I get only a black screen.
2 votesHi,
Thanks for reporting the issue. If there are any other issues, feel free to contact us.Thanks
Rachit -
Keyboard functions in the Tags Panel
I am using Keyboard only to access the Tags Panel.
Switching between the Advanced Search menu, and the main document Window, using F6 to move Focus to the Tags panel and Find Tag from Selection work great. I perform subsequent actions and my first search/action is done.
Then I Alt tab back to the Advanced Search panel, move up to the next item, Alt tab back to the main document Window, F6 to the Tags Panel, the item I searched for is selected, but the previous Tag (from search # 1) still has dotted lines around it and it has…
2 votesHi,
Since I haven’t heard from you, I believe the issue is fixed on your side.Feel free to contact us is there is any issue.
Thanks
Rachit -
crashing when running auto detect fields
so when running the auto detect field on this pdf every time I click the auto detect fields for the accessibility, it gives me an error that adobe has stoped working and has to be closed. can someone explain what's happening and what i need to do to fix this.
2 votesHi,
Since I haven’t heard from your side, I believe the issue is resolved. Feel free to contact us if you face any issue.Thanks
Rachit -
alt text issue
We have had issues with alt text being duplicated into the actual text field when using the right click to access alt text or using the order panel to access alt text. The only way it is not duplicated is if alt text is entered via the tags panel properties method.
2 votesHi,
We have fixed the issue in the latest release. Please check on the latest update.
If you still face an issue, please contact us.Thanks
Rachit -
Tagging table cell contents, attribute inherited
When remediating a document created from Word, we had a group of tables (actually embedded Excel sheets) that auto-tagged as Figures. When the cells in these Figures were manually tagged using the Reading Order Tool they inherited the Bounding Box and Placement attributes of the Figure tag they were within. If the Figure tag was deleted and then the content was tagged this problem did not occur, but who knew this would happen? This caused unexpected issues using several remediation Tools -- Commonlook Validator would not open the file and Axes PDF Quick Fix showed a large bounding box around…
2 votesHi,
Since I haven’t heard from you, I believe the issue is resolved on your side.
Feel free to contact us anytime.Thanks
Rachit -
Cannot use Page Up/Page Down Keys or Jump to Other Open Document
I cannot get the Page Up/Down keys to work. I'm viewing a multi-page PDF in full page to flip through them and spot changes. I can't see an option to reset tools or select this as a transition option.
Also, in all other Adobe products, you can hit Command+` to jump between open documents, but not in Acrobat.2 votesHi,
Since I haven’t heard from you, I believe the issue is resolved. Feel free to contact us in future.Thanks
Rachit -
Autotag Document Assigns Failed Character Encoding
Steps to reproduce
PDF files generated by Microsoft SQL Server Reporting Services 2008R2
Process with 'Accessibility tools, Autotag Document'Environment (OS, version)
Windows 10, Acrobat Pro DC
2015 Release (Classic) Version 2015.006.30392Note that files were OK with Windows 10, Acrobat Pro XI (currently on the same workstation)
Note that files had previously been OK with Windows 7, Acrobat Pro DC (prior workstation, no longer available)Expected Result
Text recognized and assigned text characters
Bullets recognized and assigned 'bullet' character
Accessibility Checker passes contentObserved Result
Bullets assigned text character ('w', 'n', etc. - possibly the different values were based…2 votesHi,
As discussed over the mail, the issue is is in the source file itself.
Feel free to contact us in case you have any concerns.Thanks
Rachit -
Creating table summary removes accessible table tags
Using the latest Acrobat DC on MacOS Sierra, the only way to add a summary to a table also removes correct, accessible tags.
The only way to access the table summary is to open the Touch Up Reading Order panel, highlight the table in question, and mark it as a table in the TURO panel--even though the table was already correctly tagged and in the correct reading order. After this is done, the user can right click on the table and add a table summary.
However, doing this changes the <table> tag to two nested <sect> tags and removes any…
2 votesHi,
We sent you a mail regarding the issue. We haven’t heard back from you since.
I believe the issue has been resolved for you.
Please share your concerns if you face any issue in future,Thanks
Rachit -
shortcut keys for touch up reading order tool
Shortcut keys already exist if you have a screen reader enabled. If you could put in tooltips giving us those keys, it would speed up manually tagging files tremendously.
2 votesHi,
We escalated the this request to the higher management. We don’t have a plan to provide this feature for now but We have kept it in our radar and would implement it in the near future.Thanks
Rachit -
2 votes
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Need darker text
Text in PDFs is too light--much harder to read than in older versions of Acrobat Pro. Zooming in doesn't help. Please restore darker text to make documents legible without eyestrain!
1 voteHi,
Since I haven’t heard from you, I believe the issue is resolved on your side.Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.
Thanks
Rachit -
Bug: Images become blank grey boxes when changing the reading order
When we change the reading order in Accessibility of images in a scanned and OCR'd document, the image becomes a grey or white box and no longer shows the image if we move it in the reading order. If you move it back to the original location in the reading order, the grey box disappears. If you save it once the grey box appears, it's permanent. We have tried working with support and they've witnessed the issue happen. The open case may be under cheil@wooster.edu but I don't have the case number handy.
1 voteHi,
Since I haven’t heard from you, I believe the issue is resolved on your side.Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.
Thanks
Rachit -
Alt text as searchable content in PDFs
Would love for alt text to be part of the searchable text in Acrobat's "Find" function—whether that's alt text that's been added in Acrobat as a tag or has been set up prior in another program (like INDD).
1 voteHi,
Thanks for connecting with us. We have taken you suggestion and we have kept it in our radar. Currently we do not plan to implement it in near future but you may see it coming in future releases.Thanks
Rachit -
Replacement Text (AccSupp ActualText entry) Support
We noticed that your PDF viewer doesn't have AccSupp ActualText support. This means that copy-pasting technical text such as shellscripts and programming code, does not work in your PDF viewer and this greatly restrains the use of your whole program.
The replacement text is said to be supported, according to the file "Document management - Portable document format - Part 1: PDF 1.7" both on Table 323, page 559, and on section 14.9.4, page 615. Available here: https://www.adobe.com/content/dam/acom/en/devnet/pdf/PDF32000_2008.pdf.
But according to the tests made using PDFs produced by pdflatex using the package accsupp, the replacement text support seems to…
1 voteHi,
I understand your concern here. I have shared this with the higher management. We currently do not have any plan to implement it but we have kept it in our radar and will pick up in future,Check the latest features in Acrobat Pro DC by keeping the software on latest version.
Thanks
Rachit -
Read to end of document issues on a Mac
Read to end of document only reads a single page or sometimes doesn't read at all.
(PS is this the same Rachit who use to work for the Forest Service? If so, I hope you are doing well. I'm still waiting on a TA for a MacBook Pro :-()
1 voteHi,
Since I haven’t heard from you, I believe the issue is resolved on your side.
Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.Thanks
Rachit
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