57 results found
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Using Firefox - Opening .pdf file from web page results in error
"There was an error opening this document.
This file is already open or in use by another application."
Seems to be some kind of race - sometimes it opens but usually I get the above error. If I then click on the file in the browser downloads it opens just fine.I just spent a couple hours talking to a very helpful support person in India and she was not able to fix the problem. Seems I will have to use a different browser or a different .pdf file viewer.
I am using the latest version of Firefox and the…1 vote -
IE 11 getting crashed when using Adobe reader 2017 in IE
When opening Adobe PDF in IE we are using Adobe Javascript to export the pdf into a custom printer and one every 30 mins we are getting the crash and below is the details from event viewer logs
Faulting application name: IEXPLORE.EXE, version: 11.0.17134.1, time stamp: 0x6639744d
Faulting module name: AcroRd32.dll_unloaded, version: 17.11.30156.31613, time stamp: 0x5ddfd5b6
Exception code: 0xc000041d
Fault offset: 0x00030f3f
Faulting process id: 0x178bc
Faulting application start time: 0x01d617fd2120a669
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: AcroRd32.dll
Report Id: 944179a6-ca06-4ca1-a413-d96a1db92d3a
Faulting package full name:
Faulting package-relative application ID:1 vote -
Apply Page Display Settings to Browser View
When I export a brochure to pdf I usually set the Page Display to function like a brochure and to fit the page, this works great in the pdf app but is lost when viewed with a browser. Could you implement these settings into the browser "application"?
I have always wished this was a feature but it has become more of an actual issue for me as the shared commenting feature was updated and it pushes users to the browser pdf viewer instead of their installed application. I would like the reviewers to see the brochure as they will view…
1 vote -
there's an issue when trying to open files from adobe scan with firefox. Please make adobe work with firefox... don't like chrome and google
there's an issue when trying to open files from adobe scan with firefox. Please make adobe work with firefox... don't like chrome and google!!!
3 votesThanks for reporting the issue. We are looking into it and will keep you posted in case of any updates.
Regards,
Sandeep -
Installer Download link broken for non Document Cloud users
Users assigned Desktop Only versions of Acrobat can log into Adobe.com, but the installer download links go to Document Cloud, and they receive Access Denied errors. Please relocated the installers to an accessible location and update the links.
4 votesThanks for reporting the issue. We are looking into it and will keep you posted in case of any updates.
Regards,
Sandeep -
Acrobat extension 15.1.1.3 incompatible with chrome 78.0.3904.70
Acrobat extension 15.1.1.3 under Windows 10 is incompatible with chrome 78.0.3904.70. It causes the browser to be unable to work at all. It's not possible to fix any other way other than to downgrade Chrome. Even removing Acrobat has not effect. Somehow, the incompatible Acrobat extension leaves behind something that won't allow Chrome to work. Downgrading to earlier version of Chrome fixes this.
1 vote -
set Acrobat Reader to reopen all documents previously opened when I restart it.
set Acrobat Reader to reopen all documents previously opened when I restart it.
1 voteHi,
Thanks for providing your feedback. I have reported the issue to the engineering team and will inform you in case we have any updates.
Regards,
Sandeep Grover -
its terrible
better browser needed
3 votesHi,
Can you please share a more detailed feedback?
Regards,
Sandeep -
reader dc problem (0:521)
swedish adobe reader dc often stops with text 'Det uppstod ett problem med Adobe Acrobat/Reader Avsluta programmet och försök på nytt om det körs (0:521)'
this is in a webapplication thet gets invoice pdfs from a webserver and present them inbedded in Internet explorer. next time on the same pdf works fine. it occurs when changing from one pdf to next.Windows 10, IE 11
2 votesIssue resolved using registry provided.
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pdf extension for microsoft edge browswer
An extension for PDFs in Microsoft Edge is needed so PDFs can open in Acrobat (or Reader) instead of the browser
1 vote -
Bug: Valid JPEG inside PDF fails to decode in Acrobat DC
Bug: The attached PDF file has a perfectly valid JPEG image (1200x1600 RGB, progressive), but Acrobat DC reports "There was an error while reading a stream." Every other application can display the PDF fine (Dropbox, Microsoft Edge, PDF Expert, Google Chrome, etc). If the JPEG stream is extracted to a .jpg file byte for byte, every viewer can display it. I don't know what causes Acrobat to fail to decompress (DCTDecode).
1 voteIssue is fixed in latest DC build.
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Chrome OS access
Make the product compatible with Chrome OS. I recently became one of the victims of Microsoft's forced updates of Windows 10 crashing my laptop - and it did so in a manner that seems to have corrupted the data so badly, I can't even get into safe mode via a successful command prompt. After 2 weeks, and no real assistance from Microsoft (they had the nerve to try to get me to pay them for a new version of Windows 10 - not going to happen) that I really don't intend to go back onto a Windows platform anytime soon.…
1 vote -
QuadPoints Of Link Annotation can't render Correct.
QuadPoints Of Link Annotation can't render Correct.
Below is OK.
/Rect [ 28.346 743.543 547.106 787.543 ]
/Contents (Link)
/M (D:20180221190116+09'00')
/F 4
/Border[0 0 0]
/StructParent 1/QuadPoints[
547.106 787.543 479.352 787.543 479.352 767.543 547.106 767.543 79.45 763.543 28.3460007
763.543 28.3460007 743.543030 79.45 743.543030]Below is NG.
/Rect [ 28.346 743.543 547.106 787.543 ]
/Contents (Link)
/M (D:20180221190116+09'00')
/F 4
/Border[0 0 0]
/StructParent 1/QuadPoints[
547.106 787.543 479.352 787.543 479.352 767.543 547.106 767.543 79.45 763.543 28.3460006
763.543 28.3460006 743.543029 79.45 743.543029]Below is NG,too.
/Rect [ 28.346 743.543 547.106 787.543 ]
/Contents (Link)
/M (D:20180221193405+09'00')
/F 4
/Border[0 0 0]…1 vote -
Please fix this annoying bug
I constantly get the attached error message/demand for "confidential information" both from the browser plug-in and from Acrobat, proper. Selecting "Always Allow" does not provide a lasting fix, only a temporary salve that work for a short period that somewhat, but not exactly, coincides with a particular Acrobat or browser session.
1 vote -
Adobe Acrobat DC Standard randomly crashes
Adobe Acrobat DC Standard randomly crashes when opening pdfs from web page
- Click link to open a pdf using Internet Explorer 11
- Acrobat Crashes with the error below.
- Attempt to click link again and the file opens.
Windows 10 Enterprise 1703
Faulting application name: Acrobat.exe, version: 18.9.20050.57426, time stamp: 0x5a1c7469
Faulting module name: Acrobat.dll, version: 18.9.20050.57426, time stamp: 0x5a1c7441
Exception code: 0xc0000005
Fault offset: 0x0019eebd
Faulting process id: 0x1794
Faulting application start time: 0x01d39ac5dbfefcac
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: fd9af4cc-9fc5-43a5-9f2a-209af10313da
Faulting package full name:
Faulting package-relative application ID:1 voteAs confirmed issue has been closed.
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BUG: Protected View Acrobat DC 2015 fails, IE Enhanced Protected Mode
Steps to reproduce the issue:
1) Cleanly install Windows 7 from good media
2) Install Adobe Acrobat DC 2015.006.30355
3) Set Protected View to All Files
4) Check the box for Enable Enhanced Security
5) Observe how Protected View works in the Internet Explorer browser as shown in the below screen shot "protected view works".
6) Turn on Internet Explorer's Enhanced Protected Mode
7) Observe how protected view does not activate in the browser, as shown in the below screen shot "protected view fails".Observed on Windows 7 with Adobe Acrobat DC 2015.006.30355
and
Windows 10 with Adobe Acrobat DC…1 vote -
Acrobat Pro DC's AcroRd32.exe may not close when loaded through the ActiveX PDF Reader object
One of our clients is experiencing issues with Adobe Acrobat Pro DC. We have an Internet Explorer/ActiveX application in which a user can view PDF files through Internet Explorer's 'Adobe PDF Reader' ActiveX control.
When the user closes the control, Acrobat DC's AcroRd32.exe will close a moment later. If the user opens another PDF document too quickly after closing the first one, this new instance of AcroRd32.exe will not shut down properly even after closing the control.
Adobe Reader DC does not have this issue, but there it appears related to the 'Enable Protected Mode at startup' checkbox under 'Security…
3 votes
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