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39 results found

  1. "Don't forget your scan" is displayed in the Adobe Scan app for Android after successfully scanning something.

    "Don't forget your scan" is displayed in the Adobe Scan app for Android each* time I use the app to successfully scan. *This issue is repeatable. The scans are viewable on a PC, so this is why I say say they scans are successful even though the message is displayed each time I use the Android app.

    1 vote

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    1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Receiving error: Acrobat could not perform Text Recognition on this page because: unknown error - I do not want OCR or Text Recognition!

    The application somehow started running OCR automatically - I'm unable to stop it or figure out how to turn it off. It slows down converting any document to PDF.

    How do I stop Text Recognition from running?
    I looked this up, but don't see the option to turn off.

    1 vote

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    Declined  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  3. I simply wanted to attach a PDF to an email...NOW SIMPLY A HASSLE!

    Typically, repeatedly, I simply want to attach a reduced-size pdf to an email. All it took was a simple pull-down menu to do the reduced size and text recognition.
    My time is valuable to me. Now creating/iusing a pdf...WHEW!
    If I'm having difficulty figuring out all the new PDF gingerbread and where basic tools are hidden...what about those who are not computer inclined?
    Please! New features are great in themselves. Don't reshuffle the pdf layout like cards and make those committed/using PDF's flounder!

    1 vote

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    Declined  ·  3 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 'Insufficient data for an image' keeps appearing on PDF files on Adobe Acrobat Reader DC and Adobe Acrobat XI Pro

    Over the last few months when we try to open PDF files on either programs, 'insufficient data for an image' error appears and the PDF file turns blank. We are scanning from a printer called Sharp MX-3640. It is happening to different PDF files.

    2 votes

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    Declined  ·  3 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Cannot print and will not create boxes around OCR'd text.

    Acrobat DC is awful. Won't print, email or edit. How do I return to the earlier version I used?

    1 vote

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    Declined  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  6. this software doesn't work anymore how did you manage to mess up acrobat?

    why is acrobat so slow? Is my Adobe account scanning every word of every page I'm trying to open? these are just pdfs, why are they crashing my system? and YES it's the newest version and YES my system should be more than able to handle it. The problem is this company has gone from creating (or buying) good software to just making malware to bug up their products and shake as much cash as possible from the users

    1 vote

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    Declined  ·  3 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Bug report. crash on select B&W

    Create | PDF from Scanner (Canoscan 9000) | in 'or use predefined scan setting' select 'Black and white document'.

    When that setting is selected, Acrobat crashes immediately, without message, every time.

    only applies to predetermined setting as modifying default to B&W from the gear does not cause crash

    version is 2018.011.20038 / OS: Win 10 Home 64 bit

    1 vote

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Acrobat Pro 2017 crashes after scanning EVERY TIME

    Adobe Acrobat Pro 2017 crashes every time I try to scan a document, if I don't leave the default settings in place. I cannot use the default settings, I need it to scan and OCR DOUBLE-SIDED documents. This has stopped our work process completely.

    PLEASE don't tell me to upload the crash report to your cloud, I do not have "toll access" whatever that is to do that. We are using stand-alone copies of Pro, not utilizing the cloud (we work with confidential materials so cannot do this by federal law).

    I am so behind on my work and have…

    1 vote

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  9. OCR Fails & Cursor for Select is about five inches (5") -- about 8 legal lines in height. Can't select one line or even multiple lines.

    Even after using "Recognize Text" and "Correct Recognized Text" Adobe DC does not recognize the text. Worse, the Select tool or highlighter is about 5 inches -- impossible to select any one line or word.

    2 votes

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    Declined  ·  3 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Compare Documents function not working correctly - space not registering

    I'm looking for a PDF comparing tool that needs to scan vey large PDFs for changes, I've just installed the latest version of Acrobat as a trial and I've noticed that spaces in between some text isn't register, and graphics that haven't moved are coming up as a change.

    2 votes

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    Declined  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  11. OCR Messing up highlight and free form tool.

    Behavior is on Windows 7 | Acrobat Pro XI version 11.0.23

    When running OCR (English and Italian) previous drawing markups (Free Form Tool) and highlights are corrupted. Free forms were rotated 90 degrees and translated, while highlights were moved up about 2.5 lines. I attached a word document with screenshots of the behavior. This behavior messed up highlighting work by a professor at Indiana University.

    3 votes

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  12. I have continuously had a problem with Adobe Acrobat crashing after I have added scanned files. I paid to update to newer version not help.

    Adobe Acrobat Pro crashes often when scanning. This is an inherent problem with Adobe that they need to fix as I upgraded to newer version to avoid this and the problem is just as prevalent.

    3 votes

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  13. acrobat 2016 crashes after scanning, in particular when the scan settings are changed.

    acrobat 2016 crashes immediately during the screen asking for more pages to scan
    i use windows 7 pro on a dell vostro with 8 gb memory and an epson s60 scanner

    1 vote

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  14. scan bug multiple pages adobe pro freezes

    When scanning multiple pages to make a new PDF the program freezes. It uses the default scanner driver and can not change the driver

    1 vote

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    Declined  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Acrobat Pro DC Crashes When Manually Adjusting Threshold

    When scanning from the flatbed on my Epson ET-4550, and adjusting the scan threshold manually, Acrobat DC Pro crashes every time. Using an iMac with MacOS High Sierra 10.13.3

    1 vote

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Create PDF from scanner menu item doesn't work in OS X

    When attempting to scan a document to a new PDF the menu item for File --> Create --> PDF from Scanner does nothing after scanning and closing out of a previously opened PDF. You have to close Adobe Pro DC totally and re-open it in order to scan.

    Mac OS X 10.13.3
    Adobe - 2018.009.20050

    1 vote

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    Declined  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  17. unable to OCR indonesian document in Acrobat Pro

    unable to OCR indonesian document in Acrobat Pro. Can this language be added to the list?

    1 vote

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    1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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    Declined  ·  Lovekesh garg responded

    Thanks for reporting your concern. As of now there is no plan to add support for this language.
    We will get back to you when the support is added.

  18. Acrobat DC hangs when running actions unattended

    Created an action to process a folder of PDFs with OCR - very basic action. Runs fine when i am at my computer working on other things with Acrobat DC churning away in the background. But if I step away, the action will just grid to a halt and not make progress until I return to my computer. So I cannot let this run overnight. Very disappointed as the OCR and invisible text layer placement in the newest Acrobat is really well done, but the program is now worthless if I cannot let it run unattended.

    1 vote

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    Declined  ·  3 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Acrobat randomly crash after scan

    Acrobat is quite unstable when it comes to scanning documents.

    The scanner in this scenario is Dell B1265DFW Mono MFP

    Here is the crash log

    Log Name: Application
    Source: Application Error
    Date: 10/4/2017 5:38:37 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: zonigethee
    Description:
    Faulting application name: Acrobat.exe, version: 15.6.30355.44268, time stamp: 0x599eb1bc
    Faulting module name: Scan.api, version: 15.6.30352.41391, time stamp: 0x597f8e3d
    Exception code: 0xc0000005
    Fault offset: 0x0005e9df
    Faulting process id: 0x810
    Faulting application start time: 0x01d33d6166449adc
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
    Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plugins\Scan.api
    Report Id:

    3 votes

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    Declined  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Fix requested: Scanning with HP Pagewide MFP 577dw only allows native interface

    Adobe only allows the use of the native interface for the HP Pagewide MFP 577dw. The HP Native Interface is clunky, won't save default settings, and has trouble scanning multipage with automatic document feeder. Adobe worked flawlessly with previous printer. Can you please fix? Thanks!

    2 votes

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    Declined  ·  3 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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