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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. Crash doing OCR

    Latest DC, scanning crashes in idrsocr15.dll and if I try to edit a scanned PDF. Scanned PDF and event log entry attached.

    2 votes
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    Need Info  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  2. Scanned files on flash drive opening up blank pages after security code is entered correctly. brother scanner scanned to Imphomius FD

    Scanned files on flash drive opening up blank pages after security code is entered correctly. brother scanner to Imphomius FD then to Adobe on Mac ....but it works correctly on windows.

    2 votes
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hotfolder

    Gesucht ist folgendes: ein Prozess soll einfach einen Ordner alleine überwachen und dann, wenn ein Scanner dort eine Datei ablegt, die OCR-Funktion alleine starten und das Ergebnis in einen anderen Ordner speichern.

    1 vote
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    Need Info  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  4. DC disappears (crashes) after new scan

    Fujitsu fi-7160 scans disappear (crash) using the "Create new from scanner" option only. All other scanning works as intended.

    the same issue occurs with WIA or the Twain drivers. All drivers and the program is fully updated.

    Please help

    Ed Brooks


    • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    • <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2019-05-17T17:28:02.962994900Z" />
      <EventRecordID>70746</EventRecordID>
      <Channel>Application</Channel>
      <Computer>KCO-1021.kuenzicpas.local</Computer>
      <Security />
      </System>

    • <EventData>
      <Data>Acrobat.exe</Data>
      <Data>19.12.20034.1161</Data>
      <Data>5ccb9be1</Data>
      <Data>ucrtbase.dll</Data>
      <Data>10.0.17134.319</Data>
      <Data>c1f0557a</Data>
      <Data>c0000409</Data>
      <Data>000a24cb</Data>
      <Data>4528</Data>
      <Data>01d50cd5c99f40b6</Data>
      <Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data>
      <Data>C:\Windows\System32\ucrtbase.dll</Data>
      <Data>3b536a66-c051-4f0d-9b70-02f7f014d22d</Data>
      <Data />
      <Data />
      </EventData>
      </Event>

    1 vote
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    Need Info  ·  3 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  5. No way to correct OCR errors in Acrobat pro DC

    There is a major problem with OCR in Acrobat Pro CD. I have recognized (OCR) text in many documents. They still contain a lot of recognition errors in the hidden text used for search. When I try to use the function/tool "Correct Recognized text" (translated from Norwegian), I get a message saying that there are no suspected errors. It is not possible to correct the remaining errors. This is just stupid, there is no 100% correct OCR program, there are lots of errors in the recognized text. There must be a way to fix the remaining errors, but your technical…

    1 vote
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  6. OCR Scan showing odd artifacts, numbers clipping into one another, and spaces and/or dashes in the underlining.

    We have to use Editable Text and Image for our national database to add our header on the top of pdf documents filed in our database.
    Regardless of scanner used, OCR is not is not seeing the underlines as a solid line. It looks like a bunch of underscores. This results in the numbers above it to become distorted. Sometimes the amounts are not readable.
    here are times the line comes through looking like this: _----------__
    Are settings are 300 dpi, black and white document, OCR on / Editable Text and Images, front side. We have changed the dpi…

    1 vote
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    Need Info  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow Item List resize in Dropdown Properties

    For legal and compliance reasons, my industry often requires large numbers of items (50+) to be available in our dropdown fields.

    These items often require review and/or quick corrections/edits, and it can be very frustrating to scan for the needed item in the list when the display box can only view 4 or 5 items at a time.

    It is also a frustration when the horizontal length of a field is longer than the box size.

    Allowing the box to be dragged at the corner to increase the x and y lengths would be a small but tremendously helpful ui…

    1 vote
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  8. Acrobat Pro crash on scanning version: 17.11.30127.54368

    Current version Adobe Pro crashing on scanning after 5 pages on some users
    Faulting application name: Acrobat.exe, version: 17.11.30127.54368, time stamp: 0x5c68a6cc
    Faulting module name: Acrobat.dll, version: 17.11.30127.54368, time stamp: 0x5c68a6a2
    Exception code: 0xc0000005
    Fault offset: 0x0003c2ad
    Faulting process id: 0x26b8
    Faulting application start time: 0x01d4ea3757165205
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.exe
    Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.dll
    Report Id: 995f39a0-972b-4112-81b8-525cca3e6d69
    Faulting package full name:
    Faulting package-relative application ID:

    1 vote
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  9. How to save pdf document to computer. Save as is not working since I downloaded DC

    What do I use to save pdf file to my documents. If this is not fixed, I will have to cancel my DC. I need this feature many times. When I press "save as" a blank screen appears and it stays blank.

    2 votes
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  10. Why do the vinculums of the fractions are disappear whenever the sanned document are enhanced?

    Can we make the fractions appear exactly as they are before the Enhance option is run on the scanned doc.

    1 vote
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    Need Info  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  11. Herky Jerky Performance .. scan to pdf

    Your scan to pdf function in Acrobat Pro DC suddenly is not working at all smoothly. Ugly!!!

    1 vote
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  12. Recognize selected Page

    when im try to click edit to to OCR the current. all the page start from the are all recognize

    0 votes
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes
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    Need Info  ·  2 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  14. I have a problem placing the FOIS Stamp on my documents. It is not working for me.

    I have a problem placing the FOIS Stamp on my documents. It is not working for me. PLEASE CHECK what other options are available to apply

    1 vote
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  15. Improved scanning process.

    Preprocces to recognize features of forms such as boxes with or without checks and the boxes around fields.

    I scan image documents to be able to search for technical reviews or to export them to excel, access, or word. Current situation: On forms empty or full check boxes are frequently recognized as text and the text is wrong and takes a long time to correct. The same occurs with text near boundaries around form fields. If form type features such as check boxes and field boundaries can be recognized by a scanning algorithm very different from the small box scan…

    1 vote
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
  16. Even after removing text layer, Acrobat refuses ClearScan OCR because "page contains renderable text."

    Even after I remove the hidden text layer in a PDF, I'm still not able to run an OCR with "ClearScan" (i.e. "Editable Text and Images"). It's strange because the text layer appears to be gone, yet running OCR produces the error "Acrobat could not perform recognition because: page contains renderable text."

    1 vote
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    5 comments  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  Mohit Kumar responded

    Hi Odysseus,
    Can you please share the exact steps so that we can understand the issue completely?
    Also, Did you try the steps mentioned earlier?

    Regards,
    Mohit Kumar

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