311 results found

1. PDF Maker: New Bug puts <Figure> tags in the wrong reading order

   Affects Windows Office users who use Adobe Acrobat PDF Maker (the Acrobat ribbon) to export PDFs from MS Office apps. Definitely affects US English versions, and may affect other language versions.

   With the recent Acrobat update on either Sept. 12 or Oct. 17, 2023 (Acrobat ver. 23.006.xxxxx with PDF Maker 23 and Library 23.6.136), figures anchored in the Word.docx file do not end up in the correct location in the PDF's tag tree.

   <Figure> tags are scattered randomly throughout the PDF's Tag Tree, sometimes several pages AFTER their anchor point in the Word.docx. Some <Figure> tags do get placed correctly in the Tag Tree, but the majority don't. (See the 3rd photo in the attached test PDF.)

   This is a very OLD bug that has just resurfaced to haunt us again. It was common in all PDFs exported from Word up until about 2015 or so. I don't have a clue why this *&^%$#@! bug is back in PDF Maker.

   Solutions:

   — Do not update Acrobat until Adobe releases a bug fix. And turn off AutoUpdate in your account management.

   — If your Acrobat was updated to version 23.006.xxxxx and now has the bug, then bypass Adobe PDF Maker entirely and use Microsoft's built-in PDF export utility to create accessible PDFs: File / Save As / PDF and check the option to tag the PDF file. This method places the <Figure> tags in the correct location in the Tag Tree. We have a free tutorial about this method at https://www.pubcom.com/blog/tutorials/ms-office/export-pdf/index.shtml

   Note: Sandbox test of Word 365.docx + Exported PDF are attached.

   This bug needs a critical hotfix as soon as possible. It's a lot of labor to locate where the <Figure> was placed in the tag tree and then move it manually into the correct location. On long documents with hundreds of graphics, it takes nearly a day to correct this by hand.

   Affects Windows Office users who use Adobe Acrobat PDF Maker (the Acrobat ribbon) to export PDFs from MS Office apps. Definitely affects US English versions, and may affect other language versions.

   With the recent Acrobat update on either Sept. 12 or Oct. 17, 2023 (Acrobat ver. 23.006.xxxxx with PDF Maker 23 and Library 23.6.136), figures anchored in the Word.docx file do not end up in the correct location in the PDF's tag tree.

   <Figure> tags are scattered randomly throughout the PDF's Tag Tree, sometimes several pages AFTER their anchor point in the Word.docx. Some <Figure> tags do get placed correctly… more

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2. Table accessibility - ability to select parts of a table and allocate the tag using the Reading Order Panel

   Using the latest Adobe Acrobat Pro.

   Adobe Acrobat rarely, if ever, correctly auto-allocates tags to do a table. I know it is difficult to do so, and in most cases, I have to hardcode the table using the Reading order panel to make the cells using the paragraph button on the Reading Order panel. And then using new tags and the tags panel to hardcode a table into existence.

   This takes a long time, especially as the new tags and paragraph text doesn't pop into the right space. I would like the ability to manually collate sections of text for cells - using something similar to the reading order panel. I can then just move the sections into the right order on the Content Tags panel.

   The hardest part is making the text sections for the table. Moving the sections after is not difficult, but can be time consuming. But I don't mind moving the cells to the right reading order.

   Using the latest Adobe Acrobat Pro.

   Adobe Acrobat rarely, if ever, correctly auto-allocates tags to do a table. I know it is difficult to do so, and in most cases, I have to hardcode the table using the Reading order panel to make the cells using the paragraph button on the Reading Order panel. And then using new tags and the tags panel to hardcode a table into existence.

   This takes a long time, especially as the new tags and paragraph text doesn't pop into the right space. I would like the ability to manually collate sections of text for… more

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3. subscription

   Make it less difficult to unsubscribe from Acrobat Pro. Seriously, charging a cancellation fee that’s half of the remaining monthly payments on an annual plan is evil, and the original subscription that was made by accident could not be canceled within the initial 14 days due to the inaccessibility of my account login. This sucks. Adobe sucks. I am never paying for another Adobe product ever again in my life.

   5 votes

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4. Move the Zoom Buttons, Page Navigation, and Page Number display Back to the top center

   Move the Zoom Buttons, Page Navigation, and Page Number display BACK to the top center where I'm expecting them to be. This is NOT simplifying your design, it is interfering with my productivity for absolutely no reason. The simplest design is the one I'm already familiar with.

   5 votes

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5. scroll is abysmal

   the scrolling on adobe acrobat for windows users is ridiculously frustrating. It goeas from 0 to 100 when using the mousepad. As soon as the bottom of the page is reached even by a pixel, it jumps to the next page. Adobe, realize that you control the way people read in the 21st century. Your adamance on having PDFs be the sole, and universal format entails a huge responsibility on making consuming digital prose EASY. Especially when people are struggling financially and youre charging 23 USD a month!!! Back in the day, people could print and collage or rearrange physical pages for cents on the dollar of what youre charging for a ******** digital document reader (I hesitate on calling it a document editor)... I hatepaying for this software, and your corporate team knows that you have every consumer cornered. Make reading ******* easy because everygoddamn person uses this app, and you're literally creating friction for the world to learn when you design lazy software like this. I hope whoever is profiting directly from this (not you, humble adobe rep, youre innocent and in my same situation, rather the NYC/SF/LA finance douche with no regard for how the world actually operates) suffers immensely at the whim of this god awful software!!!! FIX THE SCROLLING PLEASE. and thank you to whoever had to read this complaint, im not mad at you.

   the scrolling on adobe acrobat for windows users is ridiculously frustrating. It goeas from 0 to 100 when using the mousepad. As soon as the bottom of the page is reached even by a pixel, it jumps to the next page. Adobe, realize that you control the way people read in the 21st century. Your adamance on having PDFs be the sole, and universal format entails a huge responsibility on making consuming digital prose EASY. Especially when people are struggling financially and youre charging 23 USD a month!!! Back in the day, people could print and collage or rearrange physical… more

   3 votes

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6. Page numbers and zooming tools are no longer at the top of the page but to the right. If this isn't a bug, you guys have lost your minds.

   Page numbers and zooming tools are no longer at the top of the page but to the right. If this isn't a bug, you guys have lost your minds. It would not be quite as horrible if there were a quick, easily accessible option to fix it to the way any reasonable human being would want it to be.

   3 votes

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7. the new layout is not helpful

   Please revert back to the old layout. Trying to add comments is just painful. I used to be able to quickly select icons to delete, change and replace, add comments, highlight with ease.

   Now everything requires an extra step which is just slowing the process. And now it looks like I can no longer cross text out (without relpacing). Please revert back. It was the perfect tool before. Now it's just awkward and cumbersome and it's leaving me so frustrated.

   4 votes

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8. Navigation

   not sure what happened during the new update, but the new layout is ****.
   cannot find anything, not user friendly at all.

   how do i revert

   2 votes

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9. All toolbars into 1 ribbon, and make it customizable

   All toolbars into 1 ribbon, and make it customizable (which side it sits, what to show). The toolbars take up too much work space. The left hand floating toolbar is always in the way of text. Most of the tools I dont use (I just click on the toold button when I want to use tools).

   3 votes

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10. Bug - PDF Tag Panel does not match Reading Order Tool by marking all Tags as Span ISSUE FOR NEWEST UPDATE

    I am experiencing a similar issue that was written in this bug report "Bug - PDF Tag Panel does not match Reading Order Tool by marking all Tags as Span". It appears that others have encountered this issue as well, but since the form was posted in 2019, I want to ensure it hasn't already been marked as resolved. Here is a link to this post (https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/37571164-bug-pdf-tag-panel-does-not-match-reading-order-t)

    My situation is similar to the original post, but I am facing an issue with converting a Microsoft Word document to a PDF. Although the document appears correctly, the reading order(viewer panel) is incorrect. To replicate the issue, I saved the document as a PDF in Microsoft Word and opened it in Adobe to run an accessibility check. While Adobe recognizes the original tags created in the Word document in the Tags panel of the accessibility tool and the bookmarks appear to have the correct structure, the order viewer panel displays everything as a large mass of span and does not reflect the proper tag structure from the tag panel. I am using a Mac for this entire process.

    Please refrain from mentioning any inability to perform this task on a Mac. I have not encountered any issues with this task prior to the update. The issue is more likely to be a problem where the Adobe Acrobat is not coded correctly or is failing to make sure that Tag panel information is reflected in the viewer panel(Reading order) correctly.

    Here is what the original post said about the issue:

    ---

    This issue of InDesign and Acrobat incompatibility in regards to Acrobat displaying all spans even when the Reading Order is correct has been around for over two years. We deserve to know what Adobe is doing about it.

    Acrobat Team acknowledges the problem and blames InDesign:

    "It's actually not an Acrobat issue, it's an issue with InDesign and how it's generating the Content that Acrobat is displaying correctly"

    https://forums.adobe.com/message/10005333#10005333

    InDesign Team acknowledges the problem and blames Acrobat:

    "You'd have to talk to the Acrobat team about why they display in the Tags panel the way they do." - Adobe
    https://forums.adobe.com/message/10225230#10225230

    OR

    "Our investigation suggests that the issue lies in the latest update of Acrobat and there is little that can be done at our end to resolve the issue.
    The problem has been communicated to the relevant team.
    In the meanwhile we are closing this thread for InDesign."

    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/33755254-accessible-pdf-exported-from-id-contains-spans-in

    And closes the issue.

    What is Adobe doing to fix this issue? And don’t tell us that it is not a real problem for screen readers because the Tags panel is ok. When a certain government agency reviews files, they just use the Reading Order Tool when they make complaints against people who use your product. These are not the kind of people who will read all these posts of Adobe blaming each other and then saying it does not matter because some screen readers don't use the reading order. Adobe is basically saying that this feature is pointless. If it is pointless remove it or merge it fully with the Tags panel.

    Besides, there is a lot more assistive technology and applications than just JAWS and NVDA that depend on the reading order and reflow being correct.

    What is Adobe doing to fix this span issue?

    And don’t ask me for more info or more files. You have these posts with detailed explanations and you have already acknowledged the problem exists yourselves and acknowledged that you can reproduce it yourselves. And don’t tell us to go to Forums for help. Because they will send us back to UserVoice.

    Thank you.

    I am experiencing a similar issue that was written in this bug report "Bug - PDF Tag Panel does not match Reading Order Tool by marking all Tags as Span". It appears that others have encountered this issue as well, but since the form was posted in 2019, I want to ensure it hasn't already been marked as resolved. Here is a link to this post (https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/37571164-bug-pdf-tag-panel-does-not-match-reading-order-t)

    My situation is similar to the original post, but I am facing an issue with converting a Microsoft Word document to a PDF. Although the document appears correctly, the reading order(viewer… more

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11. Keyboard shortcuts

    The ability to customise keyboard shortcuts, despite what some of your staff seem to think, is an important accessibility feature.
    I find what Adobe can do amazing, it's however very held back by its poor usability. Among the worst example is the fact that commonly used shortcuts, which have the same function for almost all other apps, for some reason have different functions in Acrobat. The number of times that an incorrect shortcut has interrupted the flow of work (because, of course, I can't find the well-hidden tool that will fix the problem I'd just inadvertently created) means that quite often, I use Adobe only to import a document to Word where I can complete my editing in a more functional environment. Given shortcuts are such a base feature, the reason why many people aren't complaining may be because they just switch to different software.

    The ability to customise keyboard shortcuts, despite what some of your staff seem to think, is an important accessibility feature.
    I find what Adobe can do amazing, it's however very held back by its poor usability. Among the worst example is the fact that commonly used shortcuts, which have the same function for almost all other apps, for some reason have different functions in Acrobat. The number of times that an incorrect shortcut has interrupted the flow of work (because, of course, I can't find the well-hidden tool that will fix the problem I'd just inadvertently created) means that quite… more

    4 votes

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12. Can't type when I try to search

    I can't type when I try to search keywords in a PDF document after updated into the newest version of Adobe Reader.

    3 votes

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13. Snapshot is no longer listed in Edit and not able to be found in Tools

    最新版的快照工具在編輯中找不到，在工具清單也沒有顯示，除非使用搜尋欄才會顯示以點選啟動，這影響到處理大型影像的工作效率，請盡快修正

    For the latest version Acrobat (23.6.20320.0
    ), Snapshot is no longer listed in Edit and not able to be found in Tools, unless trigger it via the search bar, working efficiency is impacted for dealing with some large image, could you fix it asap?

    3 votes

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14. Barre d'outils et panneaux latéraux

    Le 19/10/23
    Bonjour,
    Je n'aime pas du tout la nouvelle version d'Adobe Acrobat et plus précisément la disposition de la barre d'outils et des panneaux latéraux. Faire des nouvelles versions d'amélioration c'est bien mais ce qui est encore mieux c'est de pouvoir offrir le choix au client de mettre ces éléments où il veut dans un souci de confort de travail. Chaque personne est différente, on n'a pas la même façon de travailler, ce que vous pensez être bien ne correspondra pas forcément à tout le monde ! Donc, s'il préfère que la barre d'outils reste encrée en haut dans la barre des menus, il faut qu'il puisse en avoir la possibilité.
    Pour l'instant, je n'ai pas encore essayé les autres fonctionnalités donc je ne peux pas me prononcer mais le fait de ne pas avoir un confort de travail avec cette nouvelle version, je suis revenue à l'ancienne qui me correspond nettement mieux. Pour moi, l'ancienne version est beaucoup plus claire et agréable.
    Le fait de prendre vos clients en otage de cette manière, je ne suis pas sûre que ce soit bon pour votre image !!
    En espérant voir une modification rapide de votre part.
    Merci.

    Le 19/10/23
    Bonjour,
    Je n'aime pas du tout la nouvelle version d'Adobe Acrobat et plus précisément la disposition de la barre d'outils et des panneaux latéraux. Faire des nouvelles versions d'amélioration c'est bien mais ce qui est encore mieux c'est de pouvoir offrir le choix au client de mettre ces éléments où il veut dans un souci de confort de travail. Chaque personne est différente, on n'a pas la même façon de travailler, ce que vous pensez être bien ne correspondra pas forcément à tout le monde ! Donc, s'il préfère que la barre d'outils reste encrée en haut dans… more

    3 votes

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15. Clickable links lost when inserted into file (Link-OBJR)

    If I have a PDF I'm working on with active links (<Link>, <Link-OBJR>), then if I were to insert that PDF into a new PDF (Pages--Insert Pages), the link parent tag transfers over, but I lost the clickable link (<Link-OBJR>) child tag.

    It'd be great if there was a way that I wouldn't have to re-tag my links via Find... in the tags pane. Note that link text will transfer over, but the insert file strips the <Link-OBR>, thus not making it clickable.

    2 votes

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16. bug

    It's been years, and hundreds if not thousands of people have requested you remove the stupid home screen. it's a waste of time for people. how much longer will you keep ignoring this? unless there's some tracking feature that is embedded in it for your convenience. NOBODY wants this screen! NOBODY finds it helpful! EVERYONE finds it annoying and and extra unecessary step that we need to do to close it each time we close a pdf file. it's a WASTE OF TIME. listen to your users!

    3 votes

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17. Adobe Acrobat crashes everytime when you change IME from Chinese to English

    Adobe Acrobat crashes everytime when I change IME from Chinese to English. I am using Sogou Pinyin Method: https://shurufa.sogou.com/.

    Edition Windows 10 Pro
    Version 22H2
    Install ‎2022/‎06/‎25
    OS Build 19045.3693
    Experience Windows Feature Experience Pack 1000.19053.1000.0

    2 votes

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18. Comment icon - Utter joke

    In general, I was happy with last version (although I dont like upgrades). you can call me +447501636720 to know my feedback personally. This new app style upgrades is definatelly rubbish and adobe should roll back to old version. Comment icon is not working 9 out of 10 times and once it is on, it just put comments on the page at every click. Having files in same window make alt+tab function history. Abode is becoming a joke app style web based product now instead of authentic sound user friendly product that it used to be. No wonder now my employer offers two options to users for PDF and many are choosing the 'other' one and not adobe. I am going soon move. Thanks Adobe for your services but you have become blackberry and nokia of PDF now.

    In general, I was happy with last version (although I dont like upgrades). you can call me +447501636720 to know my feedback personally. This new app style upgrades is definatelly rubbish and adobe should roll back to old version. Comment icon is not working 9 out of 10 times and once it is on, it just put comments on the page at every click. Having files in same window make alt+tab function history. Abode is becoming a joke app style web based product now instead of authentic sound user friendly product that it used to be. No wonder now my… more

    2 votes

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19. <Table> title attribute not disclosed to assistive technologies in exported PDFs

    When tagging a table in Acrobat Pro, the Title property (of a <table> tag) doesn't seem to get exported in the PDF, resulting into untitled tables and therefore not ADA compliant.

    2 votes

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20. Save As

    So in the prior version of Adobe. I could use my hot keys and arrow keys for everything. Example:
    Control+Shift+S = Save As
    Which would open an accessible Save in Recent folder.
    So I could arrow key down to the folder I wanted "enter on hold" for my accounting team then, press enter, rename and then do the same thing again... to save the identical item in an approver's folder so they know we have the invoice.

    The new program does not allow me to use my arrow keys in the Save as PDF screen. This is highly inconvenient and actually causes me to loss of time and efficiency.

    I have disabled the new Adobe until this can be fixed and allow for accessibility without a mouse.

    So in the prior version of Adobe. I could use my hot keys and arrow keys for everything. Example:
    Control+Shift+S = Save As
    Which would open an accessible Save in Recent folder.
    So I could arrow key down to the folder I wanted "enter on hold" for my accounting team then, press enter, rename and then do the same thing again... to save the identical item in an approver's folder so they know we have the invoice.

    The new program does not allow me to use my arrow keys in the Save as PDF screen. This is highly inconvenient and… more

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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