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Acrobat for Windows and Mac

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598 results found

  1. Everytime I open an Adobe Product, this error appears "Your application install seems to be damaged, Please reinstall the application."

    My trial is over and I have bought the product. I have the activation key but can't type it in anywhere. I also can't sign out because the option has gone.

    3 votes

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  2. I have spent the past few months troubleshooting with HP Technicians and have determined that there is a bug when trying to print double-sided documents in Acrobat Pro (DC) using a HP OfficeJet 8710 printer on a Mac. The documents print reverse meaning that for a 3-page document, pages 2 and 3 print double-sided on one sheet of paper while page 1, prints separately. This does not occur with any other HP printers

    16 votes

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    26 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    Please provide the following information to reproduce the issue at our end:
    1. Your OS version
    2. Installed Acrobat/Reader version
    3. Printer drivers and model
    4. Sample PDF document on which you have observed this issue.

    Thanks
    Ritesh

  3. Steps to repro:
    1. open an already saved pdf with a field for signature
    2. Click 'send for singature' in the right hand nav
    3. complete the info and click next
    4. receive error saying that cannot connect to service per the screenshot attached

    Environment:
    Mac OS Sierra (version 10.12.6)
    Adobe continuous release version 2018.009.20044

    Expected result:
    That I can send for signature

    Observed results:
    Get an error and cannot proceed to send for signature

    11 votes

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    Need Info  ·  7 comments  ·  Adobe Sign  ·  Admin →
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  4. Have a download button which facilitates a download to the customer's computer instead of just getting the page address downloaded

    6 votes

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    2 comments  ·  Other  ·  Admin →
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    Need Info  ·  Bilal Ansari responded

    Could you be more specific? Where do you expect a download button? Also, what do you mean by ‘page address downloaded’?

  5. Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit. Please fix your ****** software

    9 votes

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  6. Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

    Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

    Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us the acrobat version that you are using.

  7. I cannot print my bank statements. I keep getting grey window "Plug-in Failure". No way to figure it out. Something to do with webkit64...keychain access, blah blah... I click on always accept, nada... and nothing I have tried works...This sucks, because I can print other PDFs just fine, even tho that annoying pop-up window always appears...(see image attached). I am running mac SIERRA OS X 10.12.4

    2 votes

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    1 comment  ·  Printing  ·  Admin →
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  8. 2 votes

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  9. If I update a PDF (Export from InDesign) on the server or the desktop, I use View After Exporting, and despite closing the PDF between updates Acrobat always and only shows the previous PDF - until I quit Acrobat. So I'm quitting and reopening Acrobat 20 or more times a day which is REALLY annoying. Only started happening with version 17.012.20095 on a Mac Pro running CS2015 onwards.

    13 votes

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  10. I would like to be able to flip scanned pdf floor plan drawings horizontally or vertically

    4 votes

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    Need Info  ·  Bilal Ansari responded

    Did you mean flip or rotate?

    To rotate:
    Go to Organize Pages. Select the required pages. Click on one of the rotate icons on the above toolbar.
    OR
    Right click on the Left bar. Select Page Thumbnails. Now Right click on any page thumbnail and select Rotate Pages.

    To flip:
    Go to Edit PDF. Right click on the image that you want to flip and select Flip Horizontal or Flip Vertical.
    Note: You would need to uncheck the Recognize text checkbox (present in the right hand pane) when you open Edit PDF for the first time.

    Let us know if that helps.

  11. We are unable to create custom paper size to print to pdf files from Autocad Design Review 14. Paper sizes needed are 12in by 300in or larger

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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  12. 2 votes

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  13. (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

    16 votes

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  14. I have Windows 10 and Adobe Standard v. 2018.011.20038 and when I create a form and click on "Prepare Form" there is a pop up box that says "Adobe Acrobat has stopped working" and then the program shuts down. I have updated the program, clicked on "Repair Installation" and nothing has corrected this issue. Please help!

    2 votes

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    Need Info  ·  3 comments  ·  PDF Forms  ·  Admin →
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  15. 1 vote

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  16. Preprocces to recognize features of forms such as boxes with or without checks and the boxes around fields.

    I scan image documents to be able to search for technical reviews or to export them to excel, access, or word. Current situation: On forms empty or full check boxes are frequently recognized as text and the text is wrong and takes a long time to correct. The same occurs with text near boundaries around form fields. If form type features such as check boxes and field boundaries can be recognized by a scanning algorithm very different from the small box scan…

    2 votes

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  17. When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 15.16.20039.54196
    Application Timestamp: 5728a758
    Fault Module Name: StackHash_f1a3
    Fault Module Version: 6.1.7601.24094
    Fault Module Timestamp: 5abedfcd
    Exception Code: c0000374
    Exception Offset: 000ce9fb
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 3081
    Additional Information 1: f1a3
    Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
    Additional Information 3: 491b
    Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7

    1 vote

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    2 comments  ·  Other  ·  Admin →
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    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP

  18. In Acrobat XI on Windows I save as the file to create another same file. But the text in the creating file has been modified.
    Steps to eproduce:
    1. Open the Demo File.pdf and click "Save As" in File tab.
    2. Give a name and save it somewhere.
    3. Reopen the new file you will easily find it is not the same as Demo File.pdf

    3 votes

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    3 comments  ·  Other  ·  Admin →
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  19. why do we pay for creative cloud and now can't edit a form to enter a simple date. when trying to edit a w9 form for instance, i am asked to use life cycle to do so and that requires an additional monthly subscriptions???????????????????? this is bad.

    4 votes

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    1 comment  ·  PDF Forms  ·  Admin →
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    Need Info  ·  Bilal Ansari responded

    You don’t need to edit the form to enter the date. Simply click on the field and start typing.

  20. With Mac os High Sierra Acrobat often quit unexpectively. Sometimes its quite impossible to check a pdf.

    3 votes

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    9 comments  ·  Other  ·  Admin →
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    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

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