Acrobat for Windows and Mac

Help us improve Adobe Acrobat for Windows and Mac by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Support Community for Acrobat.

If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

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  • Select the feedback forum for your product.
  • Browse ideas and vote for the ones you like.
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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs

    Using Windows 10 Home Version 1909 OS Build 18363.657, when I have a PDF file or multiple PDF files open in Reader DC, and when I close the tab of a file and then try to do something with that file in Windows Explorer, such as rename or delete or move or change it any way, I cannot do so because Windows 10 thinks there is still a lock on the file and throws a pop-up dialog that says to "Close the file and try again." The only way I can get the lock released is by closing Reader DC…

    2 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing here.

    Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
    Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
    Let me know further.

    Thanks
    Ayush Jain

  2. Accessibility Checker to check at WCAG in line with PAC3 App checker

    We are continually getting issues with compliance and the Adobe PDF Checker is not being stringent enough. We have created PDFs that are given a clear bill of health using the Adobe checker but our web team use the PAC3 app to verify and they fail on many levels. We would like Adobe to improve the checker to a similar standard so it then complies with legislation for public service bodies in the United Kingdom. Also, as we use Macs most other checkers are PC only so a level playing field would be immensely helpful. Thanks.

    1 vote
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    0 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thanks for contacting us. Can you please provide some sample files with the PAC3 checker results so that we can check the difference and proceed accordingly.

    Thanks
    Rachit

  3. My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG.

    My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG. I'm on version 20.006.20042.Windows 10.

    1 vote
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    Need Info  ·  1 comment  ·  Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  4. Better labeling of Action Wizard Controls for screen reader users

    I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
    The issues I have encountered:


    1. Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another…

    1 vote
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    1 comment  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    I checked the issues after your response.

    For point 2, the behaviour is as designed. It seems that the user have to select the option as the default selected item is the last added item in RHP and if no addition is done, then none of the option is selected. Further, I’m not able to hear “AV container View” with controls. I’ve informed the engineering team regarding this.

    For point 3, I have raised the issues with engineering team and hopefully it will be fixed in future release.

    Thanks
    Rachit

  5. Error message when attempting to compress a file "An error was encountered while processing images."

    I receive this error message when I select File -> Compress PDF.

    I currently have Adobe Acrobat Standard DC installed on a computer running Windows 10.

    I have used this feature to compress numerous other PDFs made from documents that contain text and images. I'm not sure why this feature has found a problem with the images. It would be nice if the error message also included suggestions on how to fix the problem.

    1 vote
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    Need Info  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. New Fill and Sign experience a total fail!

    The new "Fill and Sign experience" being tested is a total fail. The Sign Yourself button is completely unresponsive and my saved signatures and initials are no longer available. The test has rendered Adobe Pro unusable for e-signing documents myself.

    1 vote
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    0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We are very sorry for the inconvenience caused to you. Can you please provide us the following details :

    1. Does this issue happens with all PDF files or some specific PDF file. If possible can you please share a sample PDF with us.
    2. Details of your OS.
    3. Does Application goes to Not responding when you click on the Sign yourself button? You can follow the steps at : https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html to generate the dump files.
    4. Are you not able to create a new signature/initial from the sign yourself drop down?
    5. It will be great if you can share a screenshot/video demonstrating the issue.

    Please feel free to write directly to me at sagrover@adobe.com

    Regards,
    Sandeep Grover

  7. Program crashes while saving after background has been added

    When sending bills or other letters as PDF I add our company logo in the background of the document via Acrobat. Everything works as expected until I save. Then the program crashes every time. The file however emerges complete and intact after I restart Acrobat.

    MacOS 10.13.6
    Acrobat PRO DC 2019.021.20061


    • Export PDF via Save Dialog from MS Word (ver. 16.16.17)

    • Open PDF in Acrobat

    • Add Background (PDF File with Vector Graphic)

    • Save -> CRASH

    I use the current version of Acrobat, but the issue has been persistent for years.

    1 vote
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    3 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

  8. rotation when double clicking

    When I open a PDF and then double click on the page, all pages rotate 90Deg. Why that and how to stop it?

    2 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reaching out to us for your concerns.
    1) Could you please let me know the current version # of Acrobat that you are working on ?
    2) Is this issue with every PDF that you are trying on or is it specific to some PDF file. Can you please share any sample PDF.
    3) Can you share a Screen Video of the issue so that we have a clear picture when issue gets reproduced.

    Thanks
    Ayush Jain

  9. Reading of Table contents

    Hi Team
    Please include with Table Control, the option of reading table header with each column value so that it can become easy for person who is trying to understand the contents read
    Also it would be better if user can read a hidden column

    Thanks and Regards,
    Manoj Prithiani
    9930678499

    1 vote
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    0 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Manoj,
    Thank you for contacting us. I would request you to please tell me which tool are you using for reading the document.

    You can read the Table contents with Screen readers like JAWS/NVDA which uses the content structure to define the Table Cell and headers.

    Please try it out and tell if this helps you.

    Thanks
    Rachit

  10. Modify all bookmarks at once

    When using the "Combine Files" tool, we should be able to modify all bookmarks at once, without changing the destination of the bookmarks. For example when navigating the pages using the bookmarks, the files will open in a "Fit Width" view, unless individually modified to use "Fit Page."

    I would like all documents to be viewed at "Fit Page" when using the bookmarks after combining the files, but I can only modify them individually, which is very tedious.

    1 vote
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    0 comments  ·  Page Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Please set Preferneces→Accessibility→Override Page display settings as per your needs. This will show the document as per your setting.
    Further if you want to set the display for a document. Open File → Properties→ Initial View Tab → Layout and Magnification Setting.

    Please confirm if this resolves your problem.

    Thanks
    Rachit

  11. Bug: Autotag distorts page and reorders images

    Start with a PDF with scanned image(s) and some transparent text, then do Autotag. The Autoag seems to change the Z order of the images and the page now looks distorted.

    2 votes
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    0 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thanks for contacting us. The Autotag feature detects the content from the scanned document and then tag it accordingly.
    I have shared your concern with the engineering team. I’ll update you once I get a response on this.

    Thanks
    Rachit

  12. Adobe PDF Print needs a PDF/UA option

    We need to be able to save WCAG compliant, semantic HTML files (e.g. from Firefox) as PDF/UA, but Adobe PDF does not offer this option. Saving as PDF/A does not produce a tagged (UA) file.

    Adobe's pdf print gadget should use the browser accessibility tree, and tag the PDF accordingly.

    PDF/UA has been an ISO standard since 2012. WCAG 2.1 was finalized in 2019, and WCAG 2.x compliance is now mandatory for public sector procurements in North America, the EU and various other jurisdictions.

    What on earth is going on with your accessibility roadmap, Adobe? Apart from Acrobat on Windows,…

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can't export to PDF due to error

    I can't export anything to PDF format because it says "Adobe Acrobat license has either expired or not been activated. Try launching Adobe Acrobat."
    I've checked and my license has not expired and is activated. I've relaunched, logged out and signed in on Adobe Acrobat and it still shows the same pop up.
    It is extremely frustrating.

    2 votes
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the issue that you are facing here .

    1) Could you please tell me the exact version number of Adobe Acrobat that you are working on ?
    2) Please update to the latest version of Adobe Acrobat using Help → Check for updates.
    3) Is this consistent for you on every Acrobat session ?
    4) Could you please confirm me your windows Os version number and the screen scaling value that you are working with ?

    Thanks
    Ayush Jain

  15. FILL AND SIGN FREEZING

    Fill and sign has recently started freezing the whole application. Gets worse when adding text in the fill and sign tool.

    1 vote
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    0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Can you please provide the following details :

    1. Does the app freezes when you try Fill and Sign with all PDF files or specific PDF files. If possible can you please share a sample PDF.
    2. Did you try using Comments/Edit after opening the PDF?
    3. Once the application freezes, open task manager and go to Acrobat.exe process, right click and create a process dump. Kindly share that with us.

    Regards,
    Sandeep

  16. Acrobat DC crashes hourly Running Mojave

    Adobe Acrobat DC is just an awful counter-productive tool now in Mojave. It crashes hourly (if not more often) just doing normal very simple tasks that I would normally be able to do in previous Mac OS. It doesn't matter if Im just reviewing a pdf made by someone else, creating a PDF from INDD, adding notes to a supplied PDF, etc etc etc ... it just constantly crashes. No warning, no error, just crash... program just quits out. So counter productive now its killing us as a company. PLEASE FIX!!!

    22 votes
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    38 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Acrobat DC freezes MacOS 10.12.6

    I cannot upgrade to a newer OS to see if this corrects my problem. Company IT controlled MacBook, licensed to use Creative Cloud. Acrobat DC is having issues opening simple low to medium resolution PDFs. Will just spin and not respond. Have to force quit and relaunch. I can't pinpoint the cause - happens if I have one file open or 10, happens if I add a comment or click on one, happens if I do nothing and just have a file open while working in other programs. I can't tell if it's because our company's system is Microsoft-based and…

    1 vote
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    Need Info  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Bug Report: Latest version of Acrobat: Insufficient data.

    I have a bug that has been replicated on two separate Mac computers, with the same results, which do not exist on PC.

    To replicate the bug, start editing the pdf, use the Edit and the Fill and sign. Add a medium to large image and just use it for a while.

    Eventually the program will crash with the error report "Insufficient data for image" or something to that effect. I will send the video, and this has been replicated on two different machine with two different accounts and I also use this on my Windows laptop and it's exclusive…

    1 vote
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    0 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes
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    1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  20. My acrobat crashes frequently when it tries to read/load the text

    My acrobat crashes frequently when it tries to read/load the text and I lost all the opened Pdf files.

    2 votes
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    0 comments  ·  Page Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry to hear about your issue with Acrobat. Please help me with the below details so that I can help you further.
    Are you facing this issue with every PDF ?

    When Acrobat Crashes (If you get this error message “Adobe Acrobat DC has stopped working”) , Can you please share with us the Crash Logs.
    For Getting the Crash Logs:
    1. When Acrobat Crashes , Open Windows Task Manager , Got To Processes, There you can see a process Acrobat.exe / “Adobe Acrobat DC”

    2. Right Click on this process and click “Create Dump File”
    3. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
    4. Save this DMP file on any Cloud Storage and Share the link for that with us on mail.
    We will investigate the dumps provided by you on priority and…

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