598 results found

1. Acrobat 2020 stops responding when saving

   When saving a pdf, acrobat stops responding and must be force quit. This usually does not happen with "save as", only with save. I am running Mac OS Big Sur, version 11.4. Acrobat Pro 2020 (obtained through my university) is version 2020.001.30020. A text file of the crash report is attached

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   Need Info  ·  4 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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2. Automatically delete my comments

   My comment (e.g. add text box) will be removed without my control in some occasion when I edit the comment or add a new one. This type of problem has happen a lot of time in the past one to two months.

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3. notify user if file is already in use

   Prompt or notify user if a PDF file is already open. Currently the file just opens and locks both users from being able to save the file.

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   Need Info  ·  4 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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4. With Adobe profile update, all comments on Shared Acrobat Files are missing

   I came in with a notification to log into Adobe Creative Suite for profile setup. After running the the dialog box to set up the profile, I lost all comments on shared Acrobat files. That is over 5 hours of review comments lost. Is there a way to retrieve those comments? I have no interest in reviewing a 90 page document again.

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   Need Info  ·  Admingaurav2 (Admin, Adobe) responded

   Dear Customer,

   Thanks for reaching out to us. We are looking into the issue reported by you and will try our best to resolve it. Meanwhile could you please give us the below info and let us know.

   1. This issue happens to you for one specific file or on everyone.
   2. Could you please try opening the shared file from Web(Browser) and let us know if comments are visible or not.
   3. Also please share error if you got any.

5. InDesign to Acrobat Accessibility Bug

   When performing Acrobat remediation on Indesign publications containing correct export tagging, the Acrobat Reading Order tool shows "P" tags at the end of each line of text (as well as additional "P" tags in the middle of lines). The Acrobat Tags panel shows no paragraph tags -- just broken up lines of text.

   Fortunately, these broken up lines are not reproduced as such by the screen reader. So why does Acrobat identify each line of text with a "P" in the first place?

   This issue needs to be fixed as it creates a dilemma and lot of unnecessary remediation work for those who are unaware that screen readers are able to bypass broken up lines and read the full paragraph.

   When performing Acrobat remediation on Indesign publications containing correct export tagging, the Acrobat Reading Order tool shows "P" tags at the end of each line of text (as well as additional "P" tags in the middle of lines). The Acrobat Tags panel shows no paragraph tags -- just broken up lines of text.

   Fortunately, these broken up lines are not reproduced as such by the screen reader. So why does Acrobat identify each line of text with a "P" in the first place?

   This issue needs to be fixed as it creates a dilemma and lot of unnecessary remediation work… more

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I checked it on my side and this is because Indesign create tags in such a way that it contains multiple line text. The Reading Order tool shows the separate container due to multi line text. It can be seen as single if you check “Display like elements in single block” checkbox.

   For the multiline text, the issue will be fixed from Indesign side.

   Please tell me if I can help you with anything else.

   Thanks
   Rachit

6. Improved MacOS "spoken content" functionality in Acrobat for Mac

   The text reader in MacOS is not a typical screen reader, but it does provide easy, fast access to spoken content from on-screen text. Unfortunately, it does not work with Adobe Acrobat. Ideally, it would speak selected text with a keyboard shortcut, but only reads the document name in Adobe Acrobat. The Acrobat screen reader is difficult to use, does not read selected text, and often fails due to pdf accessibility issues.

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I understand the issue faced by you. Read Out Loud is not a screen reader provided by Acrobat but a feature to read the pdf.
   You can user VoiceOver on MacOS which is a Screen Reader supported by Apple. You can easily find the shortcuts at https://www.apple.com/voiceover/info/guide/_1131.html

   I hope this would help you in resolving the issue.

   Thanks
   Rachit

7. Reflow View - file corruption, pages gets "stuck" in reflow View or change orientation

   Have had problem with several files becoming corrupted by using Reflow View. Two things happen:
   1. Some pages get "stuck" in reflow even after closing and reopening the file.
   
   2. The format of some pages changes to Portrait or other design changes occur.

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   4 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi Rae,
   I checked the details provided by you. There is no issue here. If you open the original file and click on Actual Size in menu, you will see the same exact view that you see after reflow. The view is actually shown in actual size after reflow.
   Keep the view in Zoom to Page Level to see the full page view.

   Please confirm if this resolves your concerns.

   Thanks
   Rachit

8. Immersive Reader vs. Acrobat Read Out Loud Audio

   Microsoft Word 365 has an immersive reader where the text is read out loud while panning and highlighting the text being read with options such as WPM adjustment. Trying to use the Read Out Loud function in Adobe Acrobat Reader is painful. It is hard to find, the synthetic voice is unpleasant and disruptive, and overall the accessibility for this feature seems to be the bare minimum. PDF's are the format of choice for scientific papers, which are rather dry reading material. An option to listen, following along while reading would greatly increase the efficacy of this program. I've personally been converting the PDFs to a Word Document and then using the immersive reader, but this workaround is imperfect as the conversion does not always result in a legible document, and alienates users from the native Adobe program. This program is in desperate need of updates to expand document accessibility to persons that may have impaired vision, ADHD, Dyslexia, etc.

   Microsoft Word 365 has an immersive reader where the text is read out loud while panning and highlighting the text being read with options such as WPM adjustment. Trying to use the Read Out Loud function in Adobe Acrobat Reader is painful. It is hard to find, the synthetic voice is unpleasant and disruptive, and overall the accessibility for this feature seems to be the bare minimum. PDF's are the format of choice for scientific papers, which are rather dry reading material. An option to listen, following along while reading would greatly increase the efficacy of this program. I've personally… more

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I understand the issue faced by you here. I can help you with some of the functionalities fo ROL.
   1. Finding ROL : It can be found in View Menu → ROL → Activate ROL – > Read the document. Alternatively, you can use keyboard shortcut also i.e. Ctrl+Shift+Y(activate) then, Ctrl+Shift+V/B (read the document)

   2. Secondly to change the voice you can install the voices from the system language setting and they will appear in Adobe Preferences → Reading → Under ROL setting. You can change it as per your convenience. You can also change Speed, Pitch go the ROL as well.

   Having said that, we understand that the ROL is not a screen reader but a support given by the Adobe for reading the pdfs. We’re continuously working on this to make it better for our users.

   I hope I have resolved the issues faced by you.

   Thanks
   Rachit

   Hi,
   I understand the issue faced by you here. I can help you with some of the functionalities fo ROL.
   1. Finding ROL : It can be found in View Menu → ROL → Activate ROL – > Read the document. Alternatively, you can use keyboard shortcut also i.e. Ctrl+Shift+Y(activate) then, Ctrl+Shift+V/B (read the document)

   2. Secondly to change the voice you can install the voices from the system language setting and they will appear in Adobe Preferences → Reading → Under ROL setting. You can change it as per your convenience. You can also change Speed, Pitch go the ROL as well.

   Having said that, we understand that the ROL is not a screen reader but a support given by the Adobe for reading the pdfs. We’re continuously working on this to make it better for our users.

   I hope I have resolved the issues faced by you.

   … more

9. PDFMaker causes Character Encoding failure

   Steps to reproduce the issue:
   1. Type text in any of the below affected scripts in Word:
   - Devanagari
   - Bengali
   - Telugu
   - Tamil
   - Arabic
   - Gujarati
   - Kannada
   - Malayalam
   - Myanmar
   - Sinhala
   2. Export the document to PDF with Acrobat > Create PDF.
   3. Run the Accessibility Check.

   Environment (OS, other related application versions, etc.):
   OS: Windows 10
   Word: 2102 (Build 13801.20360)
   Acrobat Pro DC: 21.001.20145

   Expected result:
   Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

   Observed results:
   Some Unicode characters in Word do not seem to be converted to the right codepoint in PDF, particularly combining characters. This causes Character Encoding failures in Accessibility Check.

   Steps to reproduce the issue:
   1. Type text in any of the below affected scripts in Word:
   - Devanagari
   - Bengali
   - Telugu
   - Tamil
   - Arabic
   - Gujarati
   - Kannada
   - Malayalam
   - Myanmar
   - Sinhala
   2. Export the document to PDF with Acrobat > Create PDF.
   3. Run the Accessibility Check.

   Environment (OS, other related application versions, etc.):
   OS: Windows 10
   Word: 2102 (Build 13801.20360)
   Acrobat Pro DC: 21.001.20145

   Expected result:
   Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

   Observed results:
   Some Unicode characters in… more

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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Can you please share a sample Word document exhibiting this issue?

   Thanks
   Tanvi

10. Bug: Shared comments appear deleted for some, not at all for others. Cannot retrieve.

    Using Share for Review on DC, with several reviewers. I, the owner, made 2 comments. The next day 2 colleagues (A and B) tell me they have commented. I open and see nothing. At 5 am I get an email from Adobe that 1 commenter (B) made 40 comments. I look again and see nothing, and realize there is a problem. Commenter A shares a screenshot of her view in a browser, and it shows "[owner] deleted this comment 13 hours ago". I never deleted any comments, and there seems to be no way to view or retrieve deleted comments. Security issue or major glitch? The commenters are clients, so this is creating a real issue for me.

    Using Share for Review on DC, with several reviewers. I, the owner, made 2 comments. The next day 2 colleagues (A and B) tell me they have commented. I open and see nothing. At 5 am I get an email from Adobe that 1 commenter (B) made 40 comments. I look again and see nothing, and realize there is a problem. Commenter A shares a screenshot of her view in a browser, and it shows "[owner] deleted this comment 13 hours ago". I never deleted any comments, and there seems to be no way to view or retrieve deleted comments.… more

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    Need Info  ·  Admingaurav2 (Admin, Adobe) responded

    Dear Customer.

    Thanks for reaching out to us. We are working at our best to resolve your issue. Meanwhile could you please help us with the below info.

    1. Are you also not able to see the comments on Web(Browser)
    2. Issue appears for specific file or on every files.
    3. Also facing any error while posting comments.
    4. Also please check if any filter is enabled in Shared file to show only specific comments.

11. PDF Tables are not tagged correctly: #1 Table Editor

    1 of several problems in how PDF Maker (and InDesign's export to PDF utility) tag PDFs.

    In Table Editor, the editor's cell markers (bright pink lines) do not align with the actual <TD> data cells. This makes it difficult, and sometimes impossible, to correct a cell's tag.

    Most commonly seen in complex tables with merged cells in the column and row headers. See screen capture.

    Also see this blog post:
    https://www.pubcom.com/blog/2020_04-05/ACROBAT_tableeditor.shtml

    EXPECTED RESULT:
    Table Editor's cell outlines should match the actual cells.

    •  

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you please share a sample Office file with which issue is reproducible?

    Thanks
    Tanvi

12. Highlight to website

    If you are looking at a text you should be able to highlight a part of the text it should send you to the website that they got the idea from. While your writing a text instead of putting in a bibliography you should highlight your text and reference it there.

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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Please specify the issue you are facing. I’m not able to understand the issue here.

    Thanks
    Rachit

13. Assign shortcut keys to all menus and options

    Not only is the DC interface confusing and more time-consuming to use than the old one, but it does not comply with Section 508 of the Americans With Disability Act, which requires that the federal government, in its software procurement process, consider accessibility. Adobe Acrobat does not take into account the needs of users who rely on voice recognition software to accomplish actions that fully abled users accomplish with the mouse. When using voice recognition software, it is quick and easy to dictate a shortcut key or sequence of shortcut keys, but extremely slow, cumbersome and error-prone to get the software to click on a particular location. In the older version of Adobe Acrobat, most of what I did could be accomplished by dictating shortcut keys. In the new version, very few commands can be accomplished with keyboard shortcuts (or even with a series of them, as in Microsoft applications). As a result, I do almost nothing in Acrobat with my voice recognition software. Using the current version exacerbates the repetitive stress injury that I rely on voice recognition software to minimize. For one of many resources explaining that the availability of shortcut keys is an element of Section 508 compliance, see: https://www.justice.gov/crt/software-accessibility-checklist.

    Not only is the DC interface confusing and more time-consuming to use than the old one, but it does not comply with Section 508 of the Americans With Disability Act, which requires that the federal government, in its software procurement process, consider accessibility. Adobe Acrobat does not take into account the needs of users who rely on voice recognition software to accomplish actions that fully abled users accomplish with the mouse. When using voice recognition software, it is quick and easy to dictate a shortcut key or sequence of shortcut keys, but extremely slow, cumbersome and error-prone to get the… more

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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I understand the issue faced by you. I would like to tell you that we provide the shortcut keys to as many possible features as possible. You can check it our at : https://helpx.adobe.com/in/acrobat/using/keyboard-shortcuts.html

    Incase, there are some necessary features where you need the shortcut controls. please provide the details for those areas and we’ll try to resolve it in the future.

    Thanks
    Rachit

14. Bug report: search feature broken; finds only wrong words on many documents

    The search feature fails to work on many text documents. This is a relatively new bug. When you search for a word Acrobat finds unrelated words. For example, in one document when I search for the term "Bergomeister" it finds all of the occurrences of the word "but". Sometimes if you cancel the search and try again, it will work.

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15. Tracked changes - change bars functionality has changed

    Settings that resulted in change bars being present when converting a word document to a PDF - to highlight new or revised content have been changed and do not function now.

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16. Adobe Acrobat Portfolio and Attachment Features Need Keyboard Accessibility Enabled to read documents and access the Open Document Link

    Within Adobe Acrobat there are options to Create a Portfolio of documents or to use the Attachment feature to create a group of documents. While keyboard shortcuts allow you to browse some of the menus, get to the document list, and select a document from the list. However, there is not a keyboard short cut to read the document in the view or to access the Open Document link. It seems to be only available through mouse selection.

    This places users of these features at risk because the end user can't access the document to read it using only keyboard selections. Since these features lack keyboard accessibility, the product is not fully accessible.

    Within Adobe Acrobat there are options to Create a Portfolio of documents or to use the Attachment feature to create a group of documents. While keyboard shortcuts allow you to browse some of the menus, get to the document list, and select a document from the list. However, there is not a keyboard short cut to read the document in the view or to access the Open Document link. It seems to be only available through mouse selection.

    This places users of these features at risk because the end user can't access the document to read it using only keyboard… more

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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    As I can see, the issue is related to keyboard keys, Please follow the below controls to access the Open Document link.
    Use tab to click on Attachment in Left Hand Pane. Press tab multiple times to bring the focus on the Option menu. Click Enter and Use arrow keys to navigate inside Options menu items. This resolves your access to Open Document Link.

    Secondly, Use Ctrl+Shift+Y and then Ctrl+Shift+V/B to read the document using Read out loud feature. You can alternatively see it in View Menu → Read Out Loud → Click Activate ROL → Click Read this page/ end of the document.

    Please confirm if this resolves your issue.

    Thanks
    Rachit

17. Save in Recent Selected Folders

    In past versions of Adobe, if I was saving multiple documents, the program would remember the last folder I saved the document to, so it would automatically go to that folder when saving another document. At the moment, it will only open temporary files and I will have to waste time clicking around to find the correct folder that I want to save the document to. There needs to be an update to allow the flexibility to save documents to the last folder selected.

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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Thanks for providing your feedback. The last folders where you have saved your previous files should get listed under the My computer section of the Save As dialog.

    Can you please share the snapshot of your Save As dialog?

    Regards,
    Sandeep

18. Displaced text during PDF conversion from PowerPoint

    Text in vector graphic images (.svg/.emf) files get displaced and in some cases overlap with other objects in the image during PowerPoint to PDF conversion with Adobe. This issue wasn't present when using Adobe PDF Library 20.9.95

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you please share some sample test file with us?

    Thanks
    Tanvi

19. Fill & Sign Signature Image is Blurry

    Using the February 9th version of Adobe Acrobat DC, when I try to add a signature from image in Fill and Sign the image is pixelated and blurry. When I do this on the document cloud, the image is full resolution. Can you fix the bug on the Fill & Sign tool so that we can insert images as signatures at full resolution on the desktop app.

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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Thanks for providing your feedback. Can you please provide the below details :

    1. Was it working correctly before the Feb 9th Upgrade?
    2 Your OS details.
    3. What kind of image are you working on? Eg : PNG, BMP etc.
    4. It will be great if you can share a sample image with us.

    Regards,
    Sandeep Grover

20. Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs

    Using Windows 10 Home Version 1909 OS Build 18363.657, when I have a PDF file or multiple PDF files open in Reader DC, and when I close the tab of a file and then try to do something with that file in Windows Explorer, such as rename or delete or move or change it any way, I cannot do so because Windows 10 thinks there is still a lock on the file and throws a pop-up dialog that says to "Close the file and try again." The only way I can get the lock released is by closing Reader DC entirely. One should not have to do anything more than close the tab for a file in order for it to be closed and unlocked from being considered still open.

    Using Windows 10 Home Version 1909 OS Build 18363.657, when I have a PDF file or multiple PDF files open in Reader DC, and when I close the tab of a file and then try to do something with that file in Windows Explorer, such as rename or delete or move or change it any way, I cannot do so because Windows 10 thinks there is still a lock on the file and throws a pop-up dialog that says to "Close the file and try again." The only way I can get the lock released is by closing Reader DC… more

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    13 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry for the issue that you are facing here.

    Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
    Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
    Let me know further.

    Thanks
    Ayush Jain