598 results found
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Bypassed Password
This is a bug report.
I used Adobe Pro DC to encrypt documents for emailing to outside agencies among other things. Today, I discovered after sending a document to a co-worker for review, the default PDF reader on Windows allows access without the password required... simply by hitting the cancel options. I spoke with the Adobe Pro help line for an hour today and they asked me to write this report. The application used is called Windows reader, when opened you cannot print or edit but you can view the document without any obstacles, I was also able to take…1 vote -
Signature not synced
Signature Created in Adobe Fill and Sign Mobile App is not available in Desktop Version of Acrobat. Signatures are not getting synced. Even though the Adobe ID is same.
3 votesWe apologise for the issue you are facing. We are however not able to reproduce it.
Can you please try the following steps and let us know your results:
1. On Desktop, sign out from Reader/Acrobat
2. On Mobile, sign in with your Adobe id, create a signature/initials and wait for sometime (for signature to sync). Try to sign a simple PDF document
3. On Desktop, launch Reader/Acrobat, sign in now, open a PDF and go to Fill &Sign app. Open a simple PDF and try to add signature/initials now. Do you still not see the signature created on mobile? Please let us knowThanks
-amboo -
Adobe Acrobat Pro for Mac CRASHES and cannot find moved or renamed PDF files, or files with highlighted text (yellow fluorescent marker)
Adobe Acrobat Pro for Mac CRASHES and cannot find moved or renamed PDF files, or files with highlighted text (yellow fluorescent marker)
These issues have been around forever. I reported this on 15th September2011:
Adobe Acrobat X Pro 10.1 cannot find recent files or files with edited names
https://forums.adobe.com/thread/902798
Yet, the problems remain with latest Adobe Acrobat Pro Document Cloud (DC) ContinuousTrack 2017.009.20044. I have also reported to
Feature Request/Bug Report Form to no avail:
http://www.adobe.com/products/wishform.html
ISSUES:
1. Adobe Acrobat Pro CRASHES if you open a PDF file, edit it (for instance using the highlight text…3 votes -
Distiller’s font handling genrates errors not honoured by ‘stopped’
Distiller XI Pro 11.0.20 (28/03/2017), and many previous versions, crash “… /Font resourceforall”. Try the following code:
%!PS
(*) {
/FontName exch def FontName = {FontName cvn 48 selectfont} stopped pop
} 65535 string /Font resourceforallcrashes with:
%%[ Error: invalidaccess; OffendingCommand: def ]%%
without the “{…} stopped” construct it crashes with:
NanumPen
%%[ Error: invalidfont; OffendingCommand: findfont; ErrorInfo: CharOffsets –
and some non-ASCII characters.This problem started in about 2013, after an ‘upgrade’ to the Mac OS somehow altered something about fonts. Please could Distiller’s font handling be improved, even if only to honour ‘stopped’.
(There are about 2½k…
2 votesHi
Are you still facing this issue with Acrobat DC?
Thanks
Tanvi -
where cc is loaded on a particular machine, why does opening adobe acrobat dc not automatically sign you in, when cc is signed in??
Adobe cc fails to sign in at startup, but when it is signed in opening an adobe dc attachment still fails to sign in to use signature.
Windows 10 pro (64 bit) running on a dell xps 15" 4k screen 2017 laptop.
2 votesWe apologise for the issue you are facing. Are you still having this issue?
After you have signed-in in CC and launch Acrobat, you need to wait for a few seconds before the signing-in process completes in Acrobat.
Thanks,
-Amboo -
Need access to network shared folders when saving extracted parts of PDF
When I try to save extracted parts of a PDF "as separate files" under "Organize Pages", the only places I'm allowed to access are native storage units. The network based folder my boss and I share is inaccessible and I'm unable to save within folders created for specific clients. I feel it's possible to extend accessibility to any potential storage spot on the computer, right? I included a picture of the screen I'm given when extracting.
3 votes -
4 votes
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Even after removing text layer, Acrobat refuses ClearScan OCR because "page contains renderable text."
Even after I remove the hidden text layer in a PDF, I'm still not able to run an OCR with "ClearScan" (i.e. "Editable Text and Images"). It's strange because the text layer appears to be gone, yet running OCR produces the error "Acrobat could not perform recognition because: page contains renderable text."
1 voteHi Odysseus,
Can you please share the exact steps so that we can understand the issue completely?
Also, Did you try the steps mentioned earlier?Regards,
Mohit Kumar -
Bug in printing certs after update
I cannot print my certificates from Acrobat now. I have to move to word to print each page with a boarder. This started with the update. I print many certs a day and this takes far more time and changes the font. If it does not have a boarder I can print. This is frustrating and a waste of time. I did not have this problem before.
2 votesHi Tracy,
Sorry for inconvenience caused, we have fixed few print issue in recent patch (19.008.20074). Please check your Acrobat is updated. You can update by opening the application (Acrobat/Reader) and going to Help > Check for Updates.
If you still face the issue, please share few detail to narrow down the issue:
1. What error are you getting while printing? Is some data is missing from Print output.
2. What is the printer/Driver you are using?
3. What kind of boarder does the file contain? If possible please share/send sample file on mrraj@adobe.comThanks in advance,
Best Regards,
Mridula Raj -
Problem with spacers and commands showing on the the toolbar.
There is a new problem with the toolbar, whereby page controls that were previously present are now hidden. The file tools occupy the same amount of space regardless of how many commands are contained within that space. Please fix this bug. Commands like 'fit one full page to a window' are no longer visible unless you un-dock the page controls from the toolbar.
3 votesHi,
Can you please check if this issue is still present at your end.
also please let me know the current version of acrobat that you are using.Thanks
Ayush -
A user suggestion for improving Adobe Acrobat capabilities: Extracting all of the highlighted texts in one step
As you are well aware, the users of Adobe Acrobat (or similar products) usually apply ‘Highlight Text’ to highlight or summarize parts of the text or the book that they are reading in PDF format.
After finishing to read the text, if the user can have the ability to extract (in one step) all the highlighted parts in the format of a MS Word or other PDF file; this can be very handy and helpful; since this way the user can easily make an outlined summary of the read text or book ready for future references.
I wonder if the…
1 vote -
PDF won't open from Windows Explorer after a different PDF is opened from inside Madcap Flare
I'm using Adobe Acrobat DC and MadCap Flare 2018 r2 on a Windows 10 operating system.
Steps to reproduce:
- Build a PDF in Flare.
- Open the PDF from inside Flare.
- Double-click on a different PDF in Windows Explorer.
Expected result: Second PDF opens.
Actual result: Second PDF does not open. The error message that shows up sometime later says: Acrobat failed to connect to a DDE server.MadCap support has been unable to resolve the issue.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version you are using -
Duplicate across pages (button)
"Duplicate across pages" places the button (the element I want to duplicate) complete out of the page in all other pages. I am using the very latest version of Acrobat. It worked perfectly fine before the update.
1 voteHello,
Thanks for contacting us.
We are not able to reproduce this issue at our end.
Thus please let us know your Acrobat version and OS details.
Also whether you are facing it with every file? If not, please share sample file.Thanks,
Gaurav -
Acrobat DC will not open files
Acrobat DC. since the update on 10.23.18, will not open files, making it rather useless. I have tried uninstall/reinstall; this will get one file opened one time. On a second launch, it again will not open any file. Am I going to have to uninstall/reinstall EVERY time I want to open a file?
1 voteHi,
Could you please let us know the following information:
1) Version of Acrobat DC you are using.
2) Which OS are you on.
3) What happens when you try to open Acrobat (Any error message? or Acrobat doesn’t launch?)Thanks
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Highlight & Comment Simultaneously -- Adobe used to have this capability. It is sorely missed in Adobe Pro 2017!! Please bring it back!
Highlight & Comment Simultaneously -- Adobe used to have this capability. It is sorely missed in Adobe Pro 2017!! Please bring it back!
1 voteHi , Thanks for reaching out to us.
Is your ask around opening the comment popup when highlighting ? -
Attaching PDF document to email on Mac
When I select "File" & "Attach to email". I get an error message "Server Connection Error. Please verify that port 143 is available for connection on your machine or contact your administrator. Please advise how I can fix this?
2 votesHi,
Apologies for the inconvenience caused!Could you please try to install the latest update and try to send file via email again.
Steps to update :
1. Help→Check for Updates.
Regards,
Sahil -
2 votes
Hi
Can you share following details:
Which version of Acrobat/Reader are you using?
Which printer and what printer settings?
Steps for printing the file?Can you share a test file with us via Document Cloud or Dropbox link?
Thanks
Tanvi -
Since updating LEAP I now cannot open pdfs.
I cant open pdfs
1 voteI am sorry for the inconvenience you are facing.
Can you please details the issue you are facing.
Can you share with us the acrobat version and the operating system you are using
also can you share with us some sample PDFs with which you are facing this issue. -
Acrobat DC crashes, then toolbar reverts back to default.
I mostly use the Edit or Prepare Form tools. While I'm updating my document, Acrobat crashes at random times. There is nothing consistent, it just seems to be more finicky after the most recent update. After it crashes, I reopen it and the customized toolbar on the right has reverted back to the default tools. This is very inconvenient and happens several times a day while editing or preparing a document. Is this a known issue and is there a fix for this?
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Can you share with us some sample PDFs with which you are facing this issue. -
Newer version
For some reason my programme quit! When opened, it was updated to a newer version - I DID NOT ASK FOR IT - i work with this software every day and now I cannot tick off my corrections as I work (box for tick is NOW right click and scroll down...!!!)
IT IS TIME CONSUMING - please put it back!!!
My work is time based and not a toy.
regards
HH2 votesHi,
Could you please let us know the following information:
1) Version of Acrobat DC you are using.
2) Which OS are you on.Thanks
- Don't see your idea?