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Acrobat for Windows and Mac

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620 results found

  1. I have recently upgraded my Mac operating system to Mac OS High Sierra version 10.13.1. Since doing this, I am unable to use the Mac Finder in alphabetical order to drag and drop / file pdf's from Adobe Acrobat Pro onto my Mac flash storage (the folders are no longer in alphabetical order and are displayed in a random mixed order). The same applies when you print to pdf and then try and file on Finder.

    I would note that Finder itself accessed directly (i.e. not through Adobe) works as it is designed to and you can select any of…

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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    Hi,
    How files/folder are sorted in any finder window is solely the business of your operating system and not Actobat. Are you facing this just with Adobe PDFs?

  2. Our county's superior court system requires that we e-file all documents into the court; upon filing a document with the system ("LINX"), LINX timestamps it.

    This doesn't work with a certified e-signed document, because Adobe locks the document from future editing. If I try to e-file a certified copy, LINX immediately rejects the file, because of course LINX can't timestamp it.

    I'm forced to print out the file, physically scan it again, and e-file the document that I had e-signed in the first place! Am I missing a checkbox somewhere that I can check, to force Adobe to allow editing…

    2 votes

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    Need Info  ·  Amboo Srivastava responded

    Hi Molly, Kevin,

    Thanks for writing to us.

    From what I understand, you require your PDF to be digitally signed again, after you have shared it after certifying and digitally signing by your signature? Can you please try these steps and see if this is what you require:

    1. Open PDF in Acrobat DC. From Tools→ select ‘Prepare form’ app and click Start. Add (at least) 2 signature fields from top toolbar and save the document
    2. Right click on the first signature field and select ‘Certify with visible signature’. In the Certify Document dialog that comes up, under ‘Permitted Actions After Certifying’, select ‘Form fill-in and digital signatures’
    3. Now sign the document by adding your signature
    4. Send the document to LINX now

    Does this solve your problem? Please let us know.

    Thanks,
    -amboo

  3. 3 votes

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience, can you please share your machine details, Acrobat version, and also the pdf with which you are facing the issue.

  4. Whenever I open Adobe Acrobat DC, within 10 seconds of it being open/as soon as it shows my name sign in, in the top right corner, I get the spinning wheel and app completely freezes and im have to force quit. EVERY TIME, DC is un-usable. I've uninstalled, reinstalled countless time, restarted, shutdown, nothing.

    CC is up to date
    Running on MAC OS 10.11.6 (el capitan)

    7 votes

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  5. Allow an option to extract a part of a PDF page and save as a new file so it is a new file only showing what you want. This would be similar to cropping and then print to PDF the cropped page to eliminate the extra file size. The key is to keep the original file resolution / clarity.

    2 votes

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    Need Info  ·  Vivek Chandra responded

    Hi James

    You can extract complete page/pages using the pages app. Once extracted you can crop the new file as per your needs. This would maintain the original file resolution / clarity as required by you.
    Please let me know if this works for you.

    Regards
    Vivek

  6. This is a bug report.
    I used Adobe Pro DC to encrypt documents for emailing to outside agencies among other things. Today, I discovered after sending a document to a co-worker for review, the default PDF reader on Windows allows access without the password required... simply by hitting the cancel options. I spoke with the Adobe Pro help line for an hour today and they asked me to write this report. The application used is called Windows reader, when opened you cannot print or edit but you can view the document without any obstacles, I was also able to take…

    1 vote

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  7. Signature Created in Adobe Fill and Sign Mobile App is not available in Desktop Version of Acrobat. Signatures are not getting synced. Even though the Adobe ID is same.

    3 votes

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    0 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    We apologise for the issue you are facing. We are however not able to reproduce it.

    Can you please try the following steps and let us know your results:
    1. On Desktop, sign out from Reader/Acrobat
    2. On Mobile, sign in with your Adobe id, create a signature/initials and wait for sometime (for signature to sync). Try to sign a simple PDF document
    3. On Desktop, launch Reader/Acrobat, sign in now, open a PDF and go to Fill &Sign app. Open a simple PDF and try to add signature/initials now. Do you still not see the signature created on mobile? Please let us know

    Thanks
    -amboo

  8. Adobe Acrobat Pro for Mac CRASHES and cannot find moved or renamed PDF files, or files with highlighted text (yellow fluorescent marker)
     
    These issues have been around forever. I reported this on 15th September2011:
    Adobe Acrobat X Pro 10.1 cannot find recent files or files with edited names
    https://forums.adobe.com/thread/902798
     
    Yet, the problems remain with latest Adobe Acrobat Pro Document Cloud (DC) ContinuousTrack 2017.009.20044. I have also reported to
    Feature Request/Bug Report Form to no avail:
    http://www.adobe.com/products/wishform.html
     
    ISSUES:
     
    1. Adobe Acrobat Pro CRASHES if you open a PDF file, edit it (for instance using the highlight text…

    3 votes

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    Need Info  ·  3 comments  ·  Commenting  ·  Admin →
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  9. Distiller XI Pro 11.0.20 (28/03/2017), and many previous versions, crash “… /Font resourceforall”. Try the following code:

    %!PS
    (*) {
    /FontName exch def FontName = {FontName cvn 48 selectfont} stopped pop
    } 65535 string /Font resourceforall

    crashes with:

    %%[ Error: invalidaccess; OffendingCommand: def ]%%

    without the “{…} stopped” construct it crashes with:

    NanumPen
    %%[ Error: invalidfont; OffendingCommand: findfont; ErrorInfo: CharOffsets –
    and some non-ASCII characters.

    This problem started in about 2013, after an ‘upgrade’ to the Mac OS somehow altered something about fonts. Please could Distiller’s font handling be improved, even if only to honour ‘stopped’.

    (There are about 2½k…

    2 votes

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    2 comments  ·  Printing  ·  Admin →
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  10. Adobe cc fails to sign in at startup, but when it is signed in opening an adobe dc attachment still fails to sign in to use signature.

    Windows 10 pro (64 bit) running on a dell xps 15" 4k screen 2017 laptop.

    2 votes

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    0 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    We apologise for the issue you are facing. Are you still having this issue?

    After you have signed-in in CC and launch Acrobat, you need to wait for a few seconds before the signing-in process completes in Acrobat.

    Thanks,
    -Amboo

  11. When I try to save extracted parts of a PDF "as separate files" under "Organize Pages", the only places I'm allowed to access are native storage units. The network based folder my boss and I share is inaccessible and I'm unable to save within folders created for specific clients. I feel it's possible to extend accessibility to any potential storage spot on the computer, right? I included a picture of the screen I'm given when extracting.

    3 votes

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    Need Info  ·  1 comment  ·  Page Operations  ·  Admin →
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  12. 4 votes

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    Need Info  ·  3 comments  ·  Commenting  ·  Admin →
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  13. Even after I remove the hidden text layer in a PDF, I'm still not able to run an OCR with "ClearScan" (i.e. "Editable Text and Images"). It's strange because the text layer appears to be gone, yet running OCR produces the error "Acrobat could not perform recognition because: page contains renderable text."

    1 vote

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    Need Info  ·  Mohit Kumar responded

    Hi Odysseus,
    Can you please share the exact steps so that we can understand the issue completely?
    Also, Did you try the steps mentioned earlier?

    Regards,
    Mohit Kumar

  14. I cannot print my certificates from Acrobat now. I have to move to word to print each page with a boarder. This started with the update. I print many certs a day and this takes far more time and changes the font. If it does not have a boarder I can print. This is frustrating and a waste of time. I did not have this problem before.

    2 votes

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    2 comments  ·  Printing  ·  Admin →
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    Need Info  ·  mrraj@adobe.com responded

    Hi Tracy,

    Sorry for inconvenience caused, we have fixed few print issue in recent patch (19.008.20074). Please check your Acrobat is updated. You can update by opening the application (Acrobat/Reader) and going to Help > Check for Updates.
    If you still face the issue, please share few detail to narrow down the issue:
    1. What error are you getting while printing? Is some data is missing from Print output.
    2. What is the printer/Driver you are using?
    3. What kind of boarder does the file contain? If possible please share/send sample file on mrraj@adobe.com

    Thanks in advance,

    Best Regards,
    Mridula Raj

  15. There is a new problem with the toolbar, whereby page controls that were previously present are now hidden. The file tools occupy the same amount of space regardless of how many commands are contained within that space. Please fix this bug. Commands like 'fit one full page to a window' are no longer visible unless you un-dock the page controls from the toolbar.

    3 votes

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  16. As you are well aware, the users of Adobe Acrobat (or similar products) usually apply ‘Highlight Text’ to highlight or summarize parts of the text or the book that they are reading in PDF format.

    After finishing to read the text, if the user can have the ability to extract (in one step) all the highlighted parts in the format of a MS Word or other PDF file; this can be very handy and helpful; since this way the user can easily make an outlined summary of the read text or book ready for future references.

    I wonder if the…

    1 vote

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    Need Info  ·  1 comment  ·  Commenting  ·  Admin →
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  17. I'm using Adobe Acrobat DC and MadCap Flare 2018 r2 on a Windows 10 operating system.

    Steps to reproduce:

    1. Build a PDF in Flare.
    2. Open the PDF from inside Flare.
    3. Double-click on a different PDF in Windows Explorer.

    Expected result: Second PDF opens.
    Actual result: Second PDF does not open. The error message that shows up sometime later says: Acrobat failed to connect to a DDE server.

    MadCap support has been unable to resolve the issue.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version you are using

  18. "Duplicate across pages" places the button (the element I want to duplicate) complete out of the page in all other pages. I am using the very latest version of Acrobat. It worked perfectly fine before the update.

    1 vote

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    1 comment  ·  PDF Forms  ·  Admin →
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    Hello,

    Thanks for contacting us.
    We are not able to reproduce this issue at our end.
    Thus please let us know your Acrobat version and OS details.
    Also whether you are facing it with every file? If not, please share sample file.

    Thanks,
    Gaurav

  19. Acrobat DC. since the update on 10.23.18, will not open files, making it rather useless. I have tried uninstall/reinstall; this will get one file opened one time. On a second launch, it again will not open any file. Am I going to have to uninstall/reinstall EVERY time I want to open a file?

    1 vote

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    Hi,

    Could you please let us know the following information:
    1) Version of Acrobat DC you are using.
    2) Which OS are you on.
    3) What happens when you try to open Acrobat (Any error message? or Acrobat doesn’t launch?)

    Thanks

  20. Highlight & Comment Simultaneously -- Adobe used to have this capability. It is sorely missed in Adobe Pro 2017!! Please bring it back!

    1 vote

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