Acrobat for Windows and Mac

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If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. Bug Report: Organize does not show image

    If I am working for several hours in acrobat dc, the organize feature will show only blank pages... no content. I have to close the program and restart it to view the images. It will work for about 20-30 minutes and then do the same thing. UGH.

    1 vote
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    0 comments  ·  Page Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  Vivek Chandra responded

    Hi

    Sorry for such a delayed response on this and for the trouble you were going through.
    I tried using the tool with several files and could not see the issue.
    Can you please try upgrading your Acrobat to the latest version and see if that resolves the issue for you.

    If not, can you please share the file(s) where this happens.
    This would help us in investigating the issue faster.

    Regards
    Vivek

  2. Hyperlink to first occurrence of a range name

    I have created a PDF file from an Excel Workbook. Each tab in the workbook has a range name that is in the "rows to repeat at top". I have a table of contents that hyperlinks to each of these range names in each worksheet. When the PDF is created, sometimes a worksheet will become 2 pages. The hyperlink shows at the top of both pages (because it is in the "rows to repeat at top"). When I click on the hyperlink in my table of contents, it always goes to the range name in the second page rather than…

    1 vote
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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can't search for documents in Google drive when adding a contract to Adobe Sign

    When I use the Google Drive File Picker in Adobe Sign and trying to search, the result is always blank. The same search in Google Drive shows the files I'm looking for.
    macOS 10.12.6 using Chrome Version 60.0.3112.90.
    The problem occurs on different adobe sign accounts and different laptops.

    2 votes
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    0 comments  ·  Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →

    We apologise for the issue you are facing. We need some more information from you to be able to investigate this further:
    1. Do you see a completely blank file picker dialog? Or you see the file list but search returns 0 results in Google Drive files?
    2. Can you please try quitting all Chrome browser instances (check that no Chrome instance is running in activity monitor) and then re-try?
    3. Do you observe the same on Windows too?

    Thanks,
    -amboo

  4. 1 vote
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    Need Info  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Certified Sigs Should Allow Timestamping by Judicial Court E-Filing Systems

    Our county's superior court system requires that we e-file all documents into the court; upon filing a document with the system ("LINX"), LINX timestamps it.

    This doesn't work with a certified e-signed document, because Adobe locks the document from future editing. If I try to e-file a certified copy, LINX immediately rejects the file, because of course LINX can't timestamp it.

    I'm forced to print out the file, physically scan it again, and e-file the document that I had e-signed in the first place! Am I missing a checkbox somewhere that I can check, to force Adobe to allow editing…

    1 vote
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    2 comments  ·  Security & Digital signatures  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Molly, Kevin,

    Thanks for writing to us.

    From what I understand, you require your PDF to be digitally signed again, after you have shared it after certifying and digitally signing by your signature? Can you please try these steps and see if this is what you require:

    1. Open PDF in Acrobat DC. From Tools→ select ‘Prepare form’ app and click Start. Add (at least) 2 signature fields from top toolbar and save the document
    2. Right click on the first signature field and select ‘Certify with visible signature’. In the Certify Document dialog that comes up, under ‘Permitted Actions After Certifying’, select ‘Form fill-in and digital signatures’
    3. Now sign the document by adding your signature
    4. Send the document to LINX now

    Does this solve your problem? Please let us know.

    Thanks,
    -amboo

  6. 5 votes
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    3 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  rite responded

    Hi Tsutomu,

    Sorry for the inconvenience. Please share a PDF document which you are using to rite@adobe.com

    Please also mention your Acrobat version.

    regards,
    Ritesh

  7. PDF's getting stripped from email

    When I send emails with PDF's as attachments, the PDF's are not showing up in the email at the recipient's end. Word and XL doc's , etc. work just fine... WTF?!

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    I am not sure if this is an Acrobat issue. But still, are you facing this issue with any particular email client?

  8. How do I delete pages from a multiple PDF doc in Microtech Docman

    I'm trying to delete pages from a multi page document in Docman (PCTi Solutions) with Adobe Acrobat Pro DC. I am not getting the delete option unless I check the full document out onto my desktop, edit it there, drop it back into Docman and delete the original. I want to amend the original not delete it. What an I missing??

    1 vote
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    0 comments  ·  Page Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  Vivek Chandra responded

    Hi Karen

    This looks like an issue with Docman. Did you try getting in touch with their support team?
    If they need any help from Adobe in adding some functionality, they can contact us through corporate channels.

    Please let us know if you still need help.

    Thanks
    Vivek

  9. bug, keep crashing, need improvement please

    please review your software, it keeps crashin on my iMac, just rubbish product

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. DC Reader is the Microsoft Vista of document readers

    If you have the "new" DC Reader...get rid of it.
    it's slow.
    it's choppy.
    The phrase "Not Responding" shows up more than a taxi in New York City.
    This has got to be the crappiest Adobe product I've ever had the displeasure of working with.
    I've told my company's IT department to start looking for something else.
    Acrobat Reader DC is pure American ****.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    I suggest you update your Reader to the latest version and if you still face any issues please elaborated them and allow us to help you.

  11. 要求された操作を完了できません。テキストエンジンを初期化できません。

    文字入力が出来ません。次のようなメッセ-ジが表示されます。「要求された操作を完了できません。テキストエンジンを初期化できません。」

    1 vote
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    Need Info  ·  0 comments  ·  Page Operations  ·  Flag idea as inappropriate…  ·  Admin →
  12. my texts is all symbols when I display a PDF

    my texts is all symbols when I display a PDF

    1 vote
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    Need Info  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Tray switching - mixed size originals - Mac OS Sierra 10.12.5 Brother HL-L6200dw

    According to the documentation provided by Adobe and Brother the printer should be able to switch trays and print the image on the correct size paper. The tray switching works but despite numerous hours on the phone with Apple and Brother the document prints as if it's on letter when it should be on legal. I've followed the directions provided by Adobe but the documents do not print correctly,

    1 vote
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    1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  rite responded

    Hi,

    Are you facing this issue with the current version of Acrobat?

    Thanks
    Ritesh

  14. Installing a new printer while Acrobat or Reader is open and then trying to print to it sends it to the wrong printer

    After installing a printer while Adobe Acrobat and/or Reader is already open and has a PDF open, attempting to print to it prints to a different printer, even though the new printer appears in the list. Acrobat/Reader must be closed and reopened in order to print to the new printer.

    Steps to reproduce:
    1) Open Acrobat or Reader.
    2) Open a PDF
    3) Install a new printer
    4) Attempt to print the PDF to the newly installed printer (it appears in the list of printers)
    5) The PDF prints to a different printer.

    Environment: Windows 7 64-bit. Acrobat version 11…

    1 vote
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    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Distiller’s font handling genrates errors not honoured by ‘stopped’

    Distiller XI Pro 11.0.20 (28/03/2017), and many previous versions, crash “… /Font resourceforall”. Try the following code:

    %!PS
    (*) {

    /FontName exch def  FontName =   {FontName cvn 48 selectfont} stopped pop
    

    } 65535 string /Font resourceforall

    crashes with:

    %%[ Error: invalidaccess; OffendingCommand: def ]%%

    without the “{…} stopped” construct it crashes with:

    NanumPen
    %%[ Error: invalidfont; OffendingCommand: findfont; ErrorInfo: CharOffsets –
    and some non-ASCII characters.

    This problem started in about 2013, after an ‘upgrade’ to the Mac OS somehow altered something about fonts. Please could Distiller’s font handling be improved, even if only to honour ‘stopped’.

    (There are about 2½k…

    1 vote
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    1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Feedback

    I know that we need to keep the straight line on until I am finished with it instead of having to click on it every time I need to use it. I would like my three tier task bar back. Having to constantly click on the additional menu takes valuable time away from my project. Editing may be better but since I use Adobe to facilitate my bidding process, adding steps only hampers progress. Although I have Adobe Pro DC, I am going back to my Adobe Pro 9 since it was the last program that suites my business to…

    2 votes
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    3 comments  ·  Commenting  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback. Can you please elaborate on the problem you are facing?
    1. Are you working in Acrobat/Reader?
    2. Do you want an option to remove watermarks from an un-signed PDF document or from a signed PDF?
    3. Do you want to remove watermarks from PDFs you created or the documents you have received from others?

    -Amboo

  18. 2 votes
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    1 comment  ·  Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    We are looking into this problem. Are you getting an error while converting from PDF to docx (no docx created?), or the file content in docx file after exporting from PDF is incorrect? Please elaborate on the exact issue you are facing.

    Also, please share the version of Reader/Acrobat you are using. You will find the version number under Help→Adobe Adobe Acrobat…

    Thanks,
    -Amboo

  19. Adobe Sign adds a blank page after every page on imported Google Documents

    Adobe Sign adds a blank page after every page on imported Google Documents. I didn't find Adobe Sign as an option so I filed this under Acrobat. When we save the document to Word docx the problem does not occur.

    3 votes
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    1 comment  ·  Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
  20. Need access to network shared folders when saving extracted parts of PDF

    When I try to save extracted parts of a PDF "as separate files" under "Organize Pages", the only places I'm allowed to access are native storage units. The network based folder my boss and I share is inaccessible and I'm unable to save within folders created for specific clients. I feel it's possible to extend accessibility to any potential storage spot on the computer, right? I included a picture of the screen I'm given when extracting.

    2 votes
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    Need Info  ·  1 comment  ·  Page Operations  ·  Flag idea as inappropriate…  ·  Admin →
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