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1. i have a paid version of adobe acrobat

   i get the following error when i try to use the fill and sign function. i get attach the signature, but not use any other portion of the functionality. pls advise fix

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Need Info  ·  Adminsagrover (Admin, Adobe) responded

   Hi,

   Thanks for sharing the issue details. Requesting you to please provide the following :

   1. Go to Help > Check for Updates. Please update to the latest version if not already done.
   2. When do you encounter this error? Can you share detailed steps?
   3. Does this happen with every PDF or specific PDF?

   Regards,
   Sandeep

2. When combining two PDFs, some text is corrupted and not rendering in the binder version, but is fine in the original separate PDFs.

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   Need Info  ·  0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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3. My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG.

   My Adobe Acrobat Pro DC crashes when I export a PDF to JPEG. I'm on version 20.006.20042.Windows 10.

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   Need Info  ·  4 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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4. Comments shall not get auto-locked

   I am working with Linde Engineering India (Linde AG) as Engineering consultant. Our daily routine job is to review various suppliers' documentation to meet the client requirement. Supplier submits the document which we review in .pdf using commenting tool. Previously we were using Acrobat 9 for this in Windows7. Now we are using Windows 10 for last more than 1 year and in that, we are only allowed to use Acrobat standard DC Version 2015.006.30033. In this Adobe Acrobat version, we are not able to edit the comments made by our peers / sub-ordinates before sending it back to Supplier easily. For this, we need to unlock each and every comments everytime for editing as well as for moving it to proper place on the document so that the information behind the comment block can be read by the next reviewer clearly. This is consuming a *** lot of time of us which is tedious and not desirable in this digitalized world. We shall have flexibility for the same so that we can work easily. For example, if I have received one supplier document which I have to send it to 3 other engineers for their review. When first reviewer comments, he himself can not edit the comments after some time of commenting or after saving the document some time. Secondly, the second/third reviewer also can not review the complete document as the previous reviewer's comments were locked and not movable so that the information beneath/behind the comment box can not be reviewed. Finally, when that document comes to me after completing the review cycle, my task is to consolidate the comments, arrange the comments and place it appropriately, and rephrase the comments clearly so that Supplier can understand the query/intension of those comments to move faster and resolve the issues. For doing so, I have to unlock each and every comment box every time (our one document can have more that hundreds or some times thousands of the comments). Now, please imagine the amount of work increased at our end. We are very tight with the schedule and we can not used Adobe. We need immediate attention and support from Adobe/Acrobat so that we can use this tool without above explained problem. Your positive and urgent/timely response will be highly appreciated. ALSO PROVIDE THE REQUIRED PLUG_IN OR UPDATE to be run in the same version of pdf which is referred in this description above.

   I am working with Linde Engineering India (Linde AG) as Engineering consultant. Our daily routine job is to review various suppliers' documentation to meet the client requirement. Supplier submits the document which we review in .pdf using commenting tool. Previously we were using Acrobat 9 for this in Windows7. Now we are using Windows 10 for last more than 1 year and in that, we are only allowed to use Acrobat standard DC Version 2015.006.30033. In this Adobe Acrobat version, we are not able to edit the comments made by our peers / sub-ordinates before sending it back to Supplier… more

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   Need Info  ·  AdminArvind Yadav (Admin, Adobe) responded

   Hi All,
   This is as per the current design, we will keep your feedback in mind.

   Could you please let us know if you are unlocking comments one by one.
   Kindly take a note that you can unlock many/all comments in one go after selecting them in RHP.

   Regards,
   Arvind

5. Some colums are merged when exporting a PDF into XLSX (Excel)

   Tried converting several PDF files with the same format into Excel, two colums get incorrectly combined on all of them, this doesn't happen when using a different, free, online service.

   Case ID: ADB-14769668-X1X4

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   Need Info  ·  1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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6. Error when exporting PDF

   When attempting to export a pdf to a jpg, png, or tiff an error stating that the image is too wide to output occurs. This only happens with some files, but not all.

   We were able to convert the pdf using your online tool.

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7. New version export to excel some data is missing

   While exporting data from PDF to Excel some pdf data is not getting exported in excel. I never experienced this issue in previous version

   As per Attachment Group id Mentioned in PDF is 711455, however Exported excel have group id as 71145. so it is missing last digit. I have 250 plus pages in pdf all pages have similar issue with group id.
   Old version never had this issue

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8. Bug: Very slow to move form fields and copying formfields to another pdf pastes them 90 degrees fault

   Bug: Very slow to move form fields and copying formfields to another pdf pastes them 90 degrees fault

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9. Automatically Disables Editing the Form

   The Acrobat DC is really **** .. I Fill up the Form 3 times and as I save it... it non editable and can't upload anywhere because of encryption

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10. FILL AND SIGN FREEZING

    Fill and sign has recently started freezing the whole application. Gets worse when adding text in the fill and sign tool.

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    1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Can you please provide the following details :

    1. Does the app freezes when you try Fill and Sign with all PDF files or specific PDF files. If possible can you please share a sample PDF.
    2. Did you try using Comments/Edit after opening the PDF?
    3. Once the application freezes, open task manager and go to Acrobat.exe process, right click and create a process dump. Kindly share that with us.

    Regards,
    Sandeep

11. Acrobat hangs (freezes) IndDesign when creating PDF file in Indesign
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    Need Info  ·  amukherj responded

    Sorry for your inconvenience.
    It seems InDesign hangs for you. It is not clear how Acrobat is involved in the process. Can you please explain the workflow?

12. .docx to PDF/A-1a in Word Minor Bug

    When creating a PDF from a .docx file from within Microsoft Word, when PDF/A compliance is set to "PDF/A-1a", text boxes will have borders in the PDF even when they do not have borders in the Word document itself. No other PDF/A compliance setting exhibits this bug.

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you share a sample Word file where you are observing this behavior?

    Thanks
    Tanvi

13. UNABLE TO FIND IN DETAIL SIGNED AGREEMENTS

    WHEN SIGNED FILES ARE SEARCH UNDER MANAGE WE ARE UNABLE TO FIND THEM. WE ACTUALLY HAVE TO FIND THEM MANUALLY WITH THE DATE IF SIGNATURE

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    Need Info  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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14. Access denied when attempting to sign

    Why does this continue to happen? I can't get my documents signed because of this error message.

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    Need Info  ·  2 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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15. Fit to Page

    If I change the document to fit to one page, every time I push another bookmark in the document it is back to full page scrolling view. It takes forever to scroll through one page of document in this view for some reason. Please fix this feature.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi

    Thanks for Reaching out to us for your concerns.
    Looks like the Zoom settings of your bookmark are set to FitWidth.

    Requesting you to kindly change the Zoom properties of your bookmark to set it to FitPage or Inherit Zoom.

    Let me know if that helps.

    Thanks
    Ayush Jain

16. Can't create or add a signature

    I'm unable to create a signature, when I select 'add signature' my screen grey's out and i'm unable to do anything. It doesn't move past this, and then I have to escape out. Is there a work around?

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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Can you please share the below information :

    1. Your OS details.
    2. Version of your Acrobat. Go to Help > About Acrobat.
    3. Can you try clicking on Next inside Fill and Sign app and check if you are able to create a link.
    4. Please try to sign out and then sign in again.

    Regards,
    Sandeep Grover

17. Need to be able to save a prepared Adobe Sign, and PREVIEW for QC, after completing Step 2 prior to sending

    Need to be able to save a prepared Adobe Sign, and PREVIEW for quality control, after completing Step 2 of adding signature blocks prior to sending. Example: I built out the signature piece and wanted to SAVE it for Review with my client of where to sign BEFORE I sent it to client for signatures. I was unable to do either of these. As a result, I felt nervous sending the document out to client because I was forced to send it directly after my first pass of prepping for signatures. I tried to create a template and that was equally worrisome - it did not appear to retain all the fields I had created.
    
    ALSO, when Adobe Sign imported my PDF document, three check boxes were unchecked/lost in the upload. They were on my master document on the server and not in the uploaded version for signature. Highly problematic as I could not figure out how to recheck the boxes once uploaded to Adobe Sign and going through the Signature process.

    Need to be able to save a prepared Adobe Sign, and PREVIEW for quality control, after completing Step 2 of adding signature blocks prior to sending. Example: I built out the signature piece and wanted to SAVE it for Review with my client of where to sign BEFORE I sent it to client for signatures. I was unable to do either of these. As a result, I felt nervous sending the document out to client because I was forced to send it directly after my first pass of prepping for signatures. I tried to create a template and that was… more

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    Need Info  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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18. Unable to sign out, unable to find sign out for Acrobat DC

    There is no sign out of acrobat DC on the menu bar or in the drop down items.

    Please add one.

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for reaching out to us for your concerns.
    You can find the sign-Out button on the right most end of the Tab Bar in Acrobat by clicking on the Image icon for your account.
    Alternatively, you can find the sign out button under Help → Sign out.

    Let me know if that still doesnt solve your concerns ?

    -Ayush

19. Error message when attempting to compress a file "An error was encountered while processing images."

    I receive this error message when I select File -> Compress PDF.

    I currently have Adobe Acrobat Standard DC installed on a computer running Windows 10.

    I have used this feature to compress numerous other PDFs made from documents that contain text and images. I'm not sure why this feature has found a problem with the images. It would be nice if the error message also included suggestions on how to fix the problem.

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    Need Info  ·  3 comments  ·  Other  ·  Delete…  ·  Admin →
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20. I can't place my signature in my document using fill and sign. It seems trying to open the signature pic

    This is a bug or a malfunction, not an idea.
    I can't place a signature in my document

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    1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Can you please provide the following details :

    1. Please ensure you are on the latest version of Acrobat. Go to Help > Check for Updates.
    2. Is the issue reproducible for all PDF’s or some specific PDF. If possible can you please share a sample file.
    3. Are you shown any error? can you provide a snapshot of the same.

    Regards,
    Sandeep