133 results found

1. Bug report: After update 18.011.20035/15.006.30143 Password Required to open form

   Windows 7 64 bits
   Acrobat DC Continuous 2018.011.20035
   Windows 10 64 bits
   Acrobat DC Classic 2015.006.20143

   Unable to open our standard time sheet, which is a .pdf form, and has been in use for years.
   Form opens as usual on computers that have not received the recent update.
   When we try to open the form after the Acrobat update, form requires password to open ('std634.pdf' is protected. Please enter a Document Open Password.)

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   0 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
   Implemented  ·  amukherj responded

   Correct status is ‘Implemented’. Resolved is used for cases where we resolve an issue without any code changes.

2. Acrobat DC crashes after trying to edit pdf

   When I try to edit a PDF in Acrobat DC it crashes every single time. I have uninstalled, restarted, reinstalled, ran fix the install, made sure protected view was off, made sure it was activated with Adobe distiller. I have tried everything on this page. In January was no problem??

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   1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
   Implemented  ·  amukherj responded

   Correct status should be ‘Implemented’. ‘Resolved’ is used when we resolve a customer’s concern without making any changes in the software.

3. Mac Acrobat DC Does Not Create PDF from Excel

   When I drag an excel file to the Adobe dock icon or attempt to create a PDF in Acrobat I get an error of a duplicate file in the temp folder.

   I've tried clearing out the temp folder. Also, I've reinstalled Acrobat and Microsoft office. Any help would be greatly appreciated.

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   0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
   Implemented  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi,

   Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

   Please try it out and let us know your feedback.
   Thanks for your patience and support!

   With Best Regards!

4. I'D LIKE TO WORK WITHOUT THIS SIDE BAR WHEN USING FILL & SIGN FUNCTION. USE TOO MUCH SPACE ON SCREEN

   THE SIDE BARR USE TOO MUCH SCREEN SPACE.
   COULD BE VERY HELP FULL WHEN IM USING A SURFACE TABLET

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   3 votes

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   1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
   Implemented  ·  Adminsagrover (Admin, Adobe) responded

   Please update to the latest version to enjoy the new features. Go to Help —> check for Updates.

   Let us know how it goes.

   Regards,
   Sandeep Grover

5. Cant use fill and sign when single key accellorators selected

   If Use single key accelerators is selected in options, then when using the add text button of the Fill & Sign tool, cannot type letters, only numbers will appear. Instead, letters pressed will be used to select other tools.

   1 vote

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   2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
   Implemented  ·  Adminsagrover (Admin, Adobe) responded

   Please update to the latest version to enjoy the new features. Go to Help —> check for Updates.

   Let us know how it goes.

   Regards,
   Sandeep Grover

6. Acrbat DC 2018.009.20044 Firefox Bug

   I am on Acrbat DC 2018.009.20044. There is addon for Firefox, name Adobe Acrobat 18.0.2. In the options of this add on we have "Allow Adobe Acrobat for Firefox to send anonymous usage information to Adobe for product improvement purposes". This option is not working and the stat is sending every time, doesn't matter if is on or off.

   3 votes

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   2 comments  ·  Browser  ·  Delete…  ·  Admin →
   Implemented  ·  pooja . responded

   Hi,

   Thanks for reporting this issue. We’ve fixed this issue in our latest update. You could manually update Acrobat/Reader, if your product is not auto updated.
   Help Menu > Check for updates.

   Best Regards!

7. Crash when using "Convert Colors"

   This problem has been happening since the 2017 updates. Yesterday I did a clean install of Windows 10 for another issue, and the problem persists even after re-installing Windows and CC.

   Steps:
   1. Open a PDF file.
   2. Open "Print Production" -> "Convert Colors"
   3. Under "Matching Criteria" select "Color Type -> Spot Colors"
   4. Click "OK"

   Then Acrobat Crashes for me every time, on every PDF file I try.

   I use this feature a lot because our equipment is CMYK Digital, and we often get files with Spot Colors submitted for printing.

   I am assuming this is a but recently introduced, because I used this tool for years. Hopefully it can be patched.

   This problem has been happening since the 2017 updates. Yesterday I did a clean install of Windows 10 for another issue, and the problem persists even after re-installing Windows and CC.

   Steps:
   1. Open a PDF file.
   2. Open "Print Production" -> "Convert Colors"
   3. Under "Matching Criteria" select "Color Type -> Spot Colors"
   4. Click "OK"

   Then Acrobat Crashes for me every time, on every PDF file I try.

   I use this feature a lot because our equipment is CMYK Digital, and we often get files with Spot Colors submitted for printing.

   I am assuming this is a but… more

   2 votes

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
   Implemented  ·  Pratyush Dhoundiyal responded

   Hi Nick,

   We addressed this issue in our latest patch. So i request you to please update your Acrobat and try again. If problem persists please let us know.

   Thanks

8. Accessibility Checker

   With Accessibility Checker, I think there is a bug - the title was flagged as an issue. I took all the steps to correct this but it continues to come up as an issue when I use the checker. I've recreated the issue twice. I'm on a Mac, OS Sierra v10.12, MS Word v15.38, Adobe Acrobat Pro DC. Thank you.

   2 votes

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
   Implemented  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hello sir,
   The issue reported by you has been fixed in our latest release. Please check on the latest update and feel free to contact us if there are any concerns.
   Thanks
   Rachit

9. pdfmaker does not render

   Following a recent upgrade to DC from XI, I have an issue with images in .docx files not being rendered by PDFMaker.

   Attached is a sample source file together with output from the Adobe PDF driver and from PDFMaker.

   The issue may be triggered by the insertion format of the image: the workaround is copy it out to an image editor then paste back as DIB.

   Note that this is definitely a regression from the XI PDFMaker which performed fine on the same files only a couple of months ago.

   PS Why on earth does PDFMaker not use the same code as the driver?

   Following a recent upgrade to DC from XI, I have an issue with images in .docx files not being rendered by PDFMaker.

   Attached is a sample source file together with output from the Adobe PDF driver and from PDFMaker.

   The issue may be triggered by the insertion format of the image: the workaround is copy it out to an image editor then paste back as DIB.

   Note that this is definitely a regression from the XI PDFMaker which performed fine on the same files only a couple of months ago.

   PS Why on earth does PDFMaker not use the same… more

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   1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
   Implemented  ·  pooja . responded

   Hi,

   Thanks for reporting this issue. We’ve fixed this issue in our latest update. You could manually update Acrobat/Reader, if your product is not auto updated.
   Help Menu > Check for updates.

   Best Regards!

10. Bug: Add to an already made selection with the mouse

    If you already have an object selected and need to add to that selection the common universal procedure is to hold down the shift key on the keyboard while clicking the object you want to add to the already made selection. It works fine unless you have the "Output Preview" window open. In that case instead of adding to a selection it creates a new sticky note. You used a universal keyboard/mouse combo for "adding to a selection" to instead create a new sticky note but only when "Output Preview" is open. This needs to be changed to a different keyboard/mouse combo so that SHIFT+CLICK works the same whether the "Output Preview" window is open or not.

    If you already have an object selected and need to add to that selection the common universal procedure is to hold down the shift key on the keyboard while clicking the object you want to add to the already made selection. It works fine unless you have the "Output Preview" window open. In that case instead of adding to a selection it creates a new sticky note. You used a universal keyboard/mouse combo for "adding to a selection" to instead create a new sticky note but only when "Output Preview" is open. This needs to be changed to a different… more

    30 votes

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    16 comments  ·  Commenting  ·  Delete…  ·  Admin →
    Implemented  ·  Priyanka responded

    Hi All,

    With the latest update of Acrobat on 13th Feb, this issue has been addressed. Make sure you are on the latest update by visiting Help > Check for updates (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2018.html#dccontinuousfebruarytwentyeighteen/ ).

    We have added a preference "Use Shift + Click for Multiple Selection with Output Preview " to enable multiple objects selection when the output preview dialog is open. To select multiple objects, use Shift + Click. To add a sticky note containing the color values, use Alt + Click (on Windows) or Option + Click (on Mac).

    For more details, refer https://helpx.adobe.com/acrobat/using/previewing-output-acrobat-pro.html .

    Please try it out and let us know your feedback.

    Regards,
    Priyanka Jain

11. Acrobat Pro DC - Prepare Form - Add An Image Field doesn't work in CC 2018

    OS: 10.13.1 & Acrobat Pro DC 17.12.20098.240878

    When building a form for a client, I use the "Add An Image Field". This field stopped working properly after I updated OS and to CC 2018. Now when the client tries to add a photo, everything works as expected through the photo upload process, but the photo will not display in the photo's form field after they click the "OK" button after browsing for and uploading the photo.

    The options for the button are "Label only", "Invert", State: Up. These are the default settings for the Image field.

    I was able to find a workaround. I cut the image field from an old (2017) pdf and past it into the new (2018) PDF, then save. This works.

    I have not changed the way I create Image Fields so this "old" image field should have the same settings as the "new" one. The only difference is, the old one works, the new one does not.

    There is also a secondary bug. When creating the Image Field, I change the background and stroke to transparent. In the 2018 version, the checkbox to make the stroke and background transparent is missing. My co-worker still has this box, however, she is on OS 10.12.

    Let me know if you need anymore information.

    OS: 10.13.1 & Acrobat Pro DC 17.12.20098.240878

    When building a form for a client, I use the "Add An Image Field". This field stopped working properly after I updated OS and to CC 2018. Now when the client tries to add a photo, everything works as expected through the photo upload process, but the photo will not display in the photo's form field after they click the "OK" button after browsing for and uploading the photo.

    The options for the button are "Label only", "Invert", State: Up. These are the default settings for the Image field.

    I was able to… more

    1 vote

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    2 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
    Implemented  ·  Bhavna Negi responded

    The fix for the issue “transparent missing” has been officially rolled out with latest Acrobat update

    More details here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoctober2018.html#dccontinuousoctobertwentyeighteen

12. Opacity

    Since updating to High Sierra, I have been unable to adjust the color opacity when filling in color for text/form boxes. The "Colors" box used to have something at the bottom for adjusting the opacity, and, since the opacity is turned all the way up by default, I have no way of actually filling in these boxes with color.

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    2 votes

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    1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
    Implemented  ·  Bhavna Negi responded

    The fix for this issue has been officially rolled out with latest Acrobat update
    More details here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoctober2018.html#dccontinuousoctobertwentyeighteen

13. Bug Report - Can't scroll to next page while in "Fill & Sign"

    Bug Report - Can't scroll to next page while in "Fill & Sign"

    It seems like the only way to move to the next page while using "Fill & Sign" is by clicking on the next page arrow at the bottom. This is too cumbersome, especially when you need move between pages to review the information while you are signing or adding initials to every page. It's MUCH easier to just scroll down, please change this so you are able to just scroll.

    3 votes

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    2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
    Implemented  ·  Adminsagrover (Admin, Adobe) responded

    Please update to the latest version to enjoy the new features. Go to Help —> check for Updates.

    Let us know how it goes.

    Regards,
    Sandeep Grover

14. Saving hanging

    I and several of my coworkers are having Adobe Acrobat DC hang on us while saving files. It can be while just normal save (Command-C) or when doing a Save As.... Apparently the file gets fully saved, because when we reopen Acrobat after a force quit, and say No to recover, the file seems fine. But Acrobat will hang or freeze, the progress bar stays up, and eventually the OS says Acrobat is unresponsive. We need to force quit it to get back to restart Acrobat. Trashing preferences or changing where we save the file (resident drive or server) makes no difference. One of my coworkers says it doesn’t seem to happen with PDFs from InDesign, but if they came from MS Word or from some proprietary system used by our company, this has been happening over the last couple of weeks.

    Mac OS 10.11.6 El Capitan
    Acrobat DC 2017.012.20095
    Architecture: x86_64
    Build: 17.12.20095.239572
    AGM: 4.30.71
    CoolType: 5.14.5
    JP2K: 1.2.2.38798

    Thank you for looking into this.

    I and several of my coworkers are having Adobe Acrobat DC hang on us while saving files. It can be while just normal save (Command-C) or when doing a Save As.... Apparently the file gets fully saved, because when we reopen Acrobat after a force quit, and say No to recover, the file seems fine. But Acrobat will hang or freeze, the progress bar stays up, and eventually the OS says Acrobat is unresponsive. We need to force quit it to get back to restart Acrobat. Trashing preferences or changing where we save the file (resident drive or server) makes… more

    2 votes

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    Implemented  ·  13 comments  ·  User Interface  ·  Delete…  ·  Admin →

15. mailto links not working in Acrobat DC 2017 (2017.012.20098)

    1. Export PDF from InDesign CC 2017 containing email addresses, hyperlinks included.
    2. MacOS X 10.12, InDesign CC 2017, Acrobat DC 2017.
    3. Normally invokes Mail when mailto links are clicked.
    4. Now mailto links display correct popup but do not action when clicked, cursor changes to text insert bar when hovering over mailto link.
    2 votes

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    Implemented  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →

16. Turning Off Tab view breaks puggin Tools

    Tabbed View by default isn't suitable as documents are often compared visually & make better use of multiple screen space. However Turning Off Tabbed view now breaks (hides) 3rd Party Plugin tools (namely Enfocus Pitstop Pro).
    Because a restart is required to re-enable Tabbed viewing, that causes loss of changes, or having to save/discard multiple changes potentially on multiple documents.
    & Because I'm here.... NOT A SINGLE Feature added to Acrobat DC has been an improvement.

    8 votes

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    Implemented  ·  16 comments  ·  User Interface  ·  Delete…  ·  Admin →

17. Ability to Modify PDF Portfolio

    I would like to be able to insert a document into my PDF portfolios without having to place it at the end.

    6 votes

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    0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
    Implemented  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    You can now drag and drop files to re-arrange them in a portfolio. You can also create a folder and add files in it via drag & drop in the latest version of Acrobat DC.

    Thanks
    Tanvi

18. Acrobat XI Pro crashes in some forms after update to 11.0.21

    After updating Acrobat XI Pro to 11.0.21, a form that previously worked now crashes when undertaking different actions. The same form works in Acrobat XI Pro 11.0.20, and the latest version of Acrobat DC Pro (as at 08/18/2017. The crashes occur when selecting an item from a drop-down list [the crash occurs at a point in the script where a rawValue is extracted from a checkbox, i.e. Page.SubForm.Checkbox.rawValue; however, even creating a variable referencing the Page, i.e. var page1 = Page; appears to create the error.] It also crashes when closing a page, event.target.closeDoc(true).

    Event log and crash dump: https://www.dropbox.com/s/p9fh00zbkpil2sr/Adobe%20XI%2011.0.21%20Crash.zip?dl=0

    If you need any more information, please let me know.

    After updating Acrobat XI Pro to 11.0.21, a form that previously worked now crashes when undertaking different actions. The same form works in Acrobat XI Pro 11.0.20, and the latest version of Acrobat DC Pro (as at 08/18/2017. The crashes occur when selecting an item from a drop-down list [the crash occurs at a point in the script where a rawValue is extracted from a checkbox, i.e. Page.SubForm.Checkbox.rawValue; however, even creating a variable referencing the Page, i.e. var page1 = Page; appears to create the error.] It also crashes when closing a page, event.target.closeDoc(true).

    Event log and crash dump: https://www.dropbox.com/s/p9fh00zbkpil2sr/Adobe%20XI%2011.0.21%20Crash.zip?dl=0

    … more

    1 vote

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    3 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
    Implemented  ·  Amboo Srivastava responded

    This has been fixed. Please update to latest version and see if this works for you now.

    Thanks,
    -Amboo

19. Image highlighting incorrectly when adding alt text for accessibility

    When setting alternate text for figures, the image highlighting area is incorrect and the image is distorted making it difficult to see the image.

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    Implemented  ·  1 comment  ·  Accessibility  ·  Delete…  ·  Admin →

20. DC 2017.012.20095 cannot delete page 1 of certain files

    When we open certain PDF documents and go to organise pages we cannot delete page 1. (This affects other functions that try to delete pages too). Please contact me if more files are needed.

    The error is "One or more pages are in use and cannot be deleted".

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    2 votes

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    0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
    Implemented  ·  Bilal Ansari responded

    Hi,
    We have fixed the issue. Kindly update to the latest version of Acrobat.
    Thank you for your patience.