620 results found

1. Error message when attempting to compress a file "An error was encountered while processing images."

   I receive this error message when I select File -> Compress PDF.

   I currently have Adobe Acrobat Standard DC installed on a computer running Windows 10.

   I have used this feature to compress numerous other PDFs made from documents that contain text and images. I'm not sure why this feature has found a problem with the images. It would be nice if the error message also included suggestions on how to fix the problem.

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   Need Info  ·  3 comments  ·  Other  ·  Delete…  ·  Admin →
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2. I can't place my signature in my document using fill and sign. It seems trying to open the signature pic

   This is a bug or a malfunction, not an idea.
   I can't place a signature in my document

   4 votes

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   1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Need Info  ·  Adminsagrover (Admin, Adobe) responded

   Hi,

   Can you please provide the following details :

   1. Please ensure you are on the latest version of Acrobat. Go to Help > Check for Updates.
   2. Is the issue reproducible for all PDF’s or some specific PDF. If possible can you please share a sample file.
   3. Are you shown any error? can you provide a snapshot of the same.

   Regards,
   Sandeep

3. Não consigo exportar para excel ou para word

   Não consigo exportar para excel ou para word

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   Need Info  ·  1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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4. Bug: “Create Contents item for link annotation” fix fails!

   If we create a tagged PDF from InDesign, the contents item for hyperlinks is missing. This can be fixed with Acrobats single preflight fix: Create Contents Item For Link Annotations.

   However, this broke already in 2019 and still is broken in 2020!
   In 2018 it works in one go.

   In 2019 and 2020 we have to run it is many as five times before it is actualy applied!

   We save the document each time under a different name, sometimes the third time we run the fix it sticks, sometimes after five times, sometimes not at all.

   Now we heard this from our many clients (councels, government agencies) as well. They all roled back to 2018 with our support, as roling back is not easy as it can not be done from the CC app.

   Testing again in 2018 and it works fine.

   Updating again to 2020 and it is broken.
   We now use Callas PDF Toolbox v9 to fix it

   This is very, very BAD as it prevents creatinf fully Matterhorn compliant Accessible PDF’s.

   If we create a tagged PDF from InDesign, the contents item for hyperlinks is missing. This can be fixed with Acrobats single preflight fix: Create Contents Item For Link Annotations.

   However, this broke already in 2019 and still is broken in 2020!
   In 2018 it works in one go.

   In 2019 and 2020 we have to run it is many as five times before it is actualy applied!

   We save the document each time under a different name, sometimes the third time we run the fix it sticks, sometimes after five times, sometimes not at all.

   Now we heard this… more

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5. Adobe PDF Print needs a PDF/UA option

   We need to be able to save WCAG compliant, semantic HTML files (e.g. from Firefox) as PDF/UA, but Adobe PDF does not offer this option. Saving as PDF/A does not produce a tagged (UA) file.

   Adobe's pdf print gadget should use the browser accessibility tree, and tag the PDF accordingly.

   PDF/UA has been an ISO standard since 2012. WCAG 2.1 was finalized in 2019, and WCAG 2.x compliance is now mandatory for public sector procurements in North America, the EU and various other jurisdictions.

   What on earth is going on with your accessibility roadmap, Adobe? Apart from Acrobat on Windows, Adobe's PDF tools are not compliant with accessibility standards. Are you waiting for your customers to get sued?

   We need to be able to save WCAG compliant, semantic HTML files (e.g. from Firefox) as PDF/UA, but Adobe PDF does not offer this option. Saving as PDF/A does not produce a tagged (UA) file.

   Adobe's pdf print gadget should use the browser accessibility tree, and tag the PDF accordingly.

   PDF/UA has been an ISO standard since 2012. WCAG 2.1 was finalized in 2019, and WCAG 2.x compliance is now mandatory for public sector procurements in North America, the EU and various other jurisdictions.

   What on earth is going on with your accessibility roadmap, Adobe? Apart from Acrobat on Windows,… more

   5 votes

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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Can you share the steps by which do you want to create a PDF/UA file?
   Acrobat already has an option to fix tagging issues in the PDF to make it PDF/UA compliant using Tools > Preflight.

   Thanks
   Tanvi

6. cant sign documents, although there are signatures it doesnt show it
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   0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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   Need Info  ·  Adminsagrover (Admin, Adobe) responded

   Hi,

   Can you please describe your workflow in a bit more detail? Which application are you trying to use inside Acrobat?

   Regards,
   Sandeep

7. Better labeling of Action Wizard Controls for screen reader users

   I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
   The issues I have encountered:

   1. Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another button appears, spoken as” Add”. I must tab to this second “Add” button and press enter to set watermark options.

   2. I do not see a clear way to determine which control has focus when rearranging the sequence of actions. None of the buttons say “Selected” to let the user know which option is highlighted and will be modified by the “Move Up”, “Move Down”, or “Remove” from sequence buttons.

   3. If using the NVDA or Windows Narrator screen reader, none of the options in the Action Wizard seem to read. These options due seem to be spoken in JAWS.

   4. When trying to run an action, focus is automatically placed on the “Select a File” button. When I attempt to tab from the “Select a File” button to the “Start” Button, to launch my action, Acrobat DC crashes and completely closes. The only work around I have found is to not use keyboard navigation and instead use the mouse emulation options in JAWS to find and activate the start action button.

   I don’t know if I have explained these issues clearly enough for you to reproduce. I need to use Acrobat DC in my work and would greatly appreciate if these issues could be resolved. Any assistance you can provide is greatly appreciated.

   Thanks,
   Peter

   I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
   The issues I have encountered:

   1. Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another… more

   2 votes

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I checked the issues after your response.

   For point 2, the behaviour is as designed. It seems that the user have to select the option as the default selected item is the last added item in RHP and if no addition is done, then none of the option is selected. Further, I’m not able to hear “AV container View” with controls. I’ve informed the engineering team regarding this.

   For point 3, I have raised the issues with engineering team and hopefully it will be fixed in future release.

   Thanks
   Rachit

8. Icon in window frame invisibile/undraggable (Osx)

   After last update (Osx and CC 2020) there is no icon on the top of the opened documents frame in Acrobat. Usually, to speed the work, I export PDF from Indesign, automatically they open in Acrobat and I drag the icon to Skype. Loosing this ability I must find the document in the finder every time.
   Someone know if there is a solution to restore this function?
   Thank you

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   5 votes

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   5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Thanks for Reaching out to us.
   Please check the list of known issues here : https://helpx.adobe.com/acrobat/kb/compatibility-with-macos-10-15-catalina.html

   We also have a workaround for it to have it get re-Enabled.

   Please use the plist file from here : https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A0f2d56db-9d37-442b-b6e1-bd7f26d88c36

   Please Extract the zip and use as instructed on the helpx link.
   Let me know if that helps

   Thanks
   Ayush

9. language tags lost

   When importing pages from other PDF's, any language identifiers associated with the individual accessibility tags should be imported. Currently the language tags are lost for the documents inserted. Adbobe Acrobat Pro and Adobe DC

   7 votes

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   4 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I have shared your concern with Engineering team. Meanwhile Please share some sample documents via weblink which you are trying to combine so that we can fix it for you.

   Thanks
   Rachit

10. New Feature - "Starred" docs does not Work - times out

    While the idea of 'star' documents available at anytime/anywhere is great in theory - it doesn't work. It times out - does not even work considering it was a recent file.

    2 votes

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    Need Info  ·  2 comments  ·  Cloud Storage  ·  Delete…  ·  Admin →
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11. Original file name in PDF metadata

    What I’m looking for is a way to imbed the originating file name somewhere in the Meta data of the pdf for future reference. It would have nothing to do with the file name used for the PDF when exporting the original file. Use case: Often a client will rename a pdf and down the road I have to find the original Indesign file used to create that pdf.

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    2 votes

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    4 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Are you creating the PDF from Acrobat or from some other software?

    Thanks
    Tanvi

12. Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working

    I tried uninstalling and reinstalling and it doesn't seem to help. PS and LR seem to be fine.
    Creative Cloud via online. New Mac 15 Pro computer. So first time opening Acrobat on here I think.
    Safari Browser 12.11.1
    No updates for MAC or Adobe needed at this time.
    Reliable internet connection.

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    4 votes

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    28 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminKaran Malik (Admin, Adobe) responded

    Hello,

    We are sorry that you are facing this issue in install of Acrobat DC on Mac 10.14.5.

    To investigate further, we need you all to collect logs and share with us so that we can investigate the issue.

    Download the log collector tool for mac from:

    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Run the dmg, collect the logs and attach the log .zxp file.

    Thanks,
    Karan

13. black menu bar

    When using acrobat DC with dual monitors, it creates a black box in the top menu bar.

    1 vote

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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for reaching out to us.
    Could you please share a screenshot of the issue of the black box that you are observing?

    Thanks
    Ayush Jain

14. White Margins

    When converting, printing, or saving a document to PDF, Adobe Acrobat creates "white margins" on each conversion. To remove the extra margins you have to follow these steps for every document:

    1. Open PDF in Acrobat
    2. Select More Tools
    3. Select Print Production
    4. Select Set Page Boxes
    5. Check Remove White Margins

    This will remove the white margins created by Adobe and use the margins of the original document. I'm told from Adobe Support there isn't a way to permanently set a user preference to prevent adding white margins. Please enable this function as it is currently a pain to have to change the setting on each PDF document conversion. We are sometimes converting 50+ documents daily.

    When converting, printing, or saving a document to PDF, Adobe Acrobat creates "white margins" on each conversion. To remove the extra margins you have to follow these steps for every document:

    1. Open PDF in Acrobat
    2. Select More Tools
    3. Select Print Production
    4. Select Set Page Boxes
    5. Check Remove White Margins

    This will remove the white margins created by Adobe and use the margins of the original document. I'm told from Adobe Support there isn't a way to permanently set a user preference to prevent adding white margins. Please enable this function as it is currently a pain to have to change… more

    4 votes

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    How are you creating the PDFs?
    What format documents are you converting?

    Thanks
    Tanvi

15. Getting jibberish when converting a web page to PDF

    When converting a web page in Edge (usually an invoice from an on-line purchase to PDF), portions of the text are converted to total jibberish. Converting the same page using the built-in Microsoft PDF converter works correctly.
    Microsoft Edge 44.18362.449.0

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    1 vote

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    How are you converting webpage to PDF from Edge?
    Are you printing it to Adobe PDF printer?

    Thanks
    Tanvi

16. New Fill and Sign experience a total fail!

    The new "Fill and Sign experience" being tested is a total fail. The Sign Yourself button is completely unresponsive and my saved signatures and initials are no longer available. The test has rendered Adobe Pro unusable for e-signing documents myself.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    We are very sorry for the inconvenience caused to you. Can you please provide us the following details :

    1. Does this issue happens with all PDF files or some specific PDF file. If possible can you please share a sample PDF with us.
    2. Details of your OS.
    3. Does Application goes to Not responding when you click on the Sign yourself button? You can follow the steps at : https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html to generate the dump files.
    4. Are you not able to create a new signature/initial from the sign yourself drop down?
    5. It will be great if you can share a screenshot/video demonstrating the issue.

    Please feel free to write directly to me at sagrover@adobe.com

    Regards,
    Sandeep Grover

17. Program crashes while saving after background has been added

    When sending bills or other letters as PDF I add our company logo in the background of the document via Acrobat. Everything works as expected until I save. Then the program crashes every time. The file however emerges complete and intact after I restart Acrobat.

    MacOS 10.13.6
    Acrobat PRO DC 2019.021.20061

    • Export PDF via Save Dialog from MS Word (ver. 16.16.17)
    • Open PDF in Acrobat
    • Add Background (PDF File with Vector Graphic)
    • Save -> CRASH

    I use the current version of Acrobat, but the issue has been persistent for years.

    1 vote

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    3 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

18. rotation when double clicking

    When I open a PDF and then double click on the page, all pages rotate 90Deg. Why that and how to stop it?

    2 votes

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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for reaching out to us for your concerns.
    1) Could you please let me know the current version # of Acrobat that you are working on ?
    2) Is this issue with every PDF that you are trying on or is it specific to some PDF file. Can you please share any sample PDF.
    3) Can you share a Screen Video of the issue so that we have a clear picture when issue gets reproduced.

    Thanks
    Ayush Jain

19. Fix DWG to PDF batch conversion

    I am an electrical drafter and need to combine sometimes hundreds of AutoCAD (dwg) files into a pdf. The Acrobat XI version did this reliably and quickly. I used it for about 4 years mostly for that purpose. Now that it is no longer supported by Adobe I apparently am forced to "downgrade" to Acrobat 2017 for a perpetual license. (Somehow my "so-called perpetual" version of Acrobat XI suddenly stopped working on my work computers - more than one - suddenly - for some reason) 8( So...What is the definition of "perpetual" anyway?
    I bought the 2017 version and it did not do the job I need it to do for my clients. I spent many hours with five different Adobe representatives the last of which finally came to the conclusion that Acrobat 2017 can not do the job that Acrobat XI did. Totally Pathetic.

    I am an electrical drafter and need to combine sometimes hundreds of AutoCAD (dwg) files into a pdf. The Acrobat XI version did this reliably and quickly. I used it for about 4 years mostly for that purpose. Now that it is no longer supported by Adobe I apparently am forced to "downgrade" to Acrobat 2017 for a perpetual license. (Somehow my "so-called perpetual" version of Acrobat XI suddenly stopped working on my work computers - more than one - suddenly - for some reason) 8( So...What is the definition of "perpetual" anyway?
    I bought the 2017 version and it… more

    1 vote

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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Acrobat 2017 does support AutoCad to PDF conversion.
    Please refer this link for troubleshooting:

    https://helpx.adobe.com/in/acrobat/kb/disable-popup-autocad-to-pdf.html

    Let us know if that works for you.

    Thanks
    Tanvi

20. No way to correct OCR errors in Acrobat pro DC

    There is a major problem with OCR in Acrobat Pro CD. I have recognized (OCR) text in many documents. They still contain a lot of recognition errors in the hidden text used for search. When I try to use the function/tool "Correct Recognized text" (translated from Norwegian), I get a message saying that there are no suspected errors. It is not possible to correct the remaining errors. This is just stupid, there is no 100% correct OCR program, there are lots of errors in the recognized text. There must be a way to fix the remaining errors, but your technical support tells me that it is not possible. Until this is fixed, I can not use the product.

    There is a major problem with OCR in Acrobat Pro CD. I have recognized (OCR) text in many documents. They still contain a lot of recognition errors in the hidden text used for search. When I try to use the function/tool "Correct Recognized text" (translated from Norwegian), I get a message saying that there are no suspected errors. It is not possible to correct the remaining errors. This is just stupid, there is no 100% correct OCR program, there are lots of errors in the recognized text. There must be a way to fix the remaining errors, but your technical… more

    8 votes

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    Need Info  ·  6 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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