598 results found
-
1 vote
Hi,
Apologies for the issue that you are facing here .
1) Could you please tell me the exact version number of Adobe Acrobat that you are working on ?
2) Please update to the latest version of Adobe Acrobat using Help → Check for updates.
3) Is this consistent for you on every Acrobat session ?
4) Could you please confirm me your windows Os version number and the screen scaling value that you are working with ?Thanks
Ayush Jain -
Acrobat DC crashes hourly Running Mojave
Adobe Acrobat DC is just an awful counter-productive tool now in Mojave. It crashes hourly (if not more often) just doing normal very simple tasks that I would normally be able to do in previous Mac OS. It doesn't matter if Im just reviewing a pdf made by someone else, creating a PDF from INDD, adding notes to a supplied PDF, etc etc etc ... it just constantly crashes. No warning, no error, just crash... program just quits out. So counter productive now its killing us as a company. PLEASE FIX!!!
22 votesHi,
Can you please update to the latest version of Mojave (10.14.2) and see if issue persists ?
Thanks
ayush Jain -
Zoom Value display
Please, please can we have the option to show the Zoom Value (percentage) on the main toolbar. I can't use the 'out of toolbar' display as it disappears, and can't keep taking the mouse down to show the disappearing toolbar every time I want to know what zoom value I'm at.
Thanks
Mike9 votes -
Acrobat DC freezes MacOS 10.12.6
I cannot upgrade to a newer OS to see if this corrects my problem. Company IT controlled MacBook, licensed to use Creative Cloud. Acrobat DC is having issues opening simple low to medium resolution PDFs. Will just spin and not respond. Have to force quit and relaunch. I can't pinpoint the cause - happens if I have one file open or 10, happens if I add a comment or click on one, happens if I do nothing and just have a file open while working in other programs. I can't tell if it's because our company's system is Microsoft-based and…
1 vote -
Bug Report: Latest version of Acrobat: Insufficient data.
I have a bug that has been replicated on two separate Mac computers, with the same results, which do not exist on PC.
To replicate the bug, start editing the pdf, use the Edit and the Fill and sign. Add a medium to large image and just use it for a while.
Eventually the program will crash with the error report "Insufficient data for image" or something to that effect. I will send the video, and this has been replicated on two different machine with two different accounts and I also use this on my Windows laptop and it's exclusive…
1 voteHi,
Thanks for reaching out to us. Kindly share the video and the PDF file with which you are observing the issue with us.
You can mail me directly at : sagrover@adobe.com .
Regards,
Sandeep Grover -
Deleting many pages unacceptable slow in Acrobat DC
Problem: A PDF-file of 7600 pages. Selecting all even pages in Tools/Manage Pages. Then deleting all even pages except the first or last one. That takes on my iMac with newest DC version over 45 minutes. On a 10 years old PC with Acrobat version 5 it takes less then 3 minutes. That is 15 times faster! This bug needs to be fixed.
4 votes -
STOP THE SHARE FILES WITH OTHERS POPOP
Please stop forcing your obnoxious self-promotional popups in our faces like the "Share files with others." If I want to share files with others I will email the file to them, not use your data mining cloud.
11 votes -
I loose all active links when converting from Word Docs to Adobe PDFs
I use a Macbook Pro
3 votesHi
Can you try changing the extension to .pdf and then open it?
Thanks
Tanvi -
My acrobat crashes frequently when it tries to read/load the text
My acrobat crashes frequently when it tries to read/load the text and I lost all the opened Pdf files.
2 votesHi,
Sorry to hear about your issue with Acrobat. Please help me with the below details so that I can help you further.
Are you facing this issue with every PDF ?When Acrobat Crashes (If you get this error message “Adobe Acrobat DC has stopped working”) , Can you please share with us the Crash Logs.
For Getting the Crash Logs:
1. When Acrobat Crashes , Open Windows Task Manager , Got To Processes, There you can see a process Acrobat.exe / “Adobe Acrobat DC”2. Right Click on this process and click “Create Dump File”
3. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
4. Save this DMP file on any Cloud Storage and Share the link for that with us on mail.
We will investigate the dumps provided by you on priority and… -
Can't make PDF from .tif file BUG REPORT
I receive .ai and .pdf files via email from customers. I convert these files to .tif in Photoshop. Until sometime around the end of October, I would create multi page PDFs with Acrobat, as proofs. The .tifs are used as print files. Now I get this error box. "Adobe Acrobat could not open 'WFFTBRAB2019WineSignage11x17batch1Page01.tiff' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
Here is my case number: ADB-9772660-R1Y52 votes -
Ability to search a number of PDFs together without combining them, needed for searching bank statements for a whole year
Search for text across a number of PDFs together without combining them, needed for searching bank statements for a whole year or similar. Acrobat DC 2019.
6 votes -
Convert html to pdf on Mac
Please allow html to be created as clickable pdfs on a Mac. The documentation you provide says it can be done on Firefox but that is false. Wasted hours with your support folks before they said it can't be done.
4 votesHi Valeria,
Thanks for reaching out. We are really sorry for the inconvenience you are facing.
As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
1. Launch Acrobat.
2. Go to File→Create→PDF from Web Page.
3. Click on “Browse” button and select the HTML file to be converted.
4. Click Create.
If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.If you want to convert an online URL, you can use Acrobat…
-
Option to turn off whole word selection
When selecting text in Acrobat (for applying a comment or other markup), Acrobat selects whole words (unless you are being particularly careful). It would be good to have the option to turn this off so that we can easily select partial words, starting in the middle of one word and ending in the middle of another.
5 votes -
Auto retention of hyperlinks from an excel do to a PDF
hello,
I would like to make PDF docs from excel docs that contain hyperlinks in which the hyperlinks are automatically maintained within the PDF instead of having to manually add then back in after making the PDF.
thank you, Jason1 voteHi
Please update your Office and Acrobat to latest version. We have given this feature in latest Acrobat DC where you can convert the excel sheet via Adobe cloud service. It will preserve all links.
Thanks
Tanvi -
Acrobat DC compile files into single PDF, Illustrator files grayed out
In Acrobat DC when attempting to combine files into single PDF and trying to select Illustrator files they are grayed out and cannot be selected. I have to drag them from the finder into Acrobat. This is a major pain and waste of time. Before the upgrade I could always select an AI file to add to a PDF. Now I never can, even when trying to replace a page with a new file. Illustrator and Acrobat are not talking to each other.
2 votesHi
Acrobat does not support conversion of AI files to PDF via the Combine functionality.
Can you confirm that you are combining AI files or PDF files created from Illustrator?
Also, do you have Illustrator installed on your system?Thanks
Tanvi -
Can't find toolbars. Super annoying.
Please revert back to an older version. I hate the new DC version. I used to be able to have my frequently used toolbars readily available when I opened acrobat. Now I have to use several additional clicks to get to the tools I need. It defeats the purpose of paying for acrobat when it defaults to nothing more than a reader. I've spent considerable time looking for a setting to leave the toolbars on the side of my extremely wide screen, but they are well hidden if available at all, and I refuse to sign in to anything.
8 votes -
1 vote
Hi,
I see not attachment. Please reattach,
Thanks
Ayush -
Pro DC intermittent crash when scrolling, recognizing text, editing, etc
Acrobat Pro DC crashes intermittently at various points during my use of the program. I use it all day long at work, to review claim documents and invoices, and I have to run recognize text, highlight/edit things, and move throughout legal documents by scrolling or searching. It crashes when I try to do literally anything but not every single time. Whenever it crashes, it shows me the crash window twice (window comes up, I click close, it lags and closes the message box, then brings it back up-- every single time, I get the crash notice twice per crash, losing…
1 voteSorry for the issue that you are facing while using Adobe Acrobat.
Could you please share the Crash dump when Acrobat crashes.Steps to collect the crash dump :
When Acrobat crashes (If you get this error message “Adobe Acrobat DC has stopped working”)
1. Open Windows Task Manager
2. Got To Processes, there you can see a process “Adobe Acrobat DC” / Acrobat.exe
3. Right Click on this process and click “Create Dump File”
4. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
5. Save this DMP file on any Cloud Storage and Share the link for that with us.We will try to analyze your issue on once you share this information with us.
Regards,
Arvind -
Multiple Tab Visibility and Key-Shortcut Switching
Multiple Tab Visibility
- please make the active tab a different color than the inactive tables;
- please add a keyboard shortcut to swtich between tabs [ctrl-PgUp/PgDn]3 votesHi,
Thanks for reaching out to concern.
1) This is already implemented. The active tab already appears in a different color w.r.t the Rest of the Tabs. Please see the attached snapshot2) This can be achieved using Ctrl+T and Shift+Ctrl+T to move ahead and back in tabs respectively.
Let me know if that helps.
-Ayush
-
Create multiple pdfs crashes
Acrobat Pro DC latest version on Windows 10 (latest). after creating about 20 pdfs it catches out simply closing acrobat. Have same problem on multiple PCs. Has been happening for 6 months or so. Before that I could create 100s without a problem.
2 votesHi
Thanks for sharing the steps. We are aware of a similar issue with OneDrive files and are working on fixing it.
Can you check if you can convert Office files kept in OneDrive by right-click menu and the PDF gets created. Does the Office app remain open or does it get closed?Thanks
Tanvi
- Don't see your idea?