597 results found

1. Please allow use older versions of the app in Creative Cloud, like other Creative Cloud apps have, Version 24.1 is Broken.

   Version 24.1 is Broken. It has crashed 9 times today. This happens when scrolling documents, tabbing into documents and even when opening documents. I am not even using any of the special features. This is ruining my workflow and honestly am about to look for an alternative PDF program.

   Please give us the option to use older versions of apps like other programs do in the CC. So I can have a functioning version of the app. It was working fine before the update.

   I didn't want AI in my program, I didn't ask for AI. Every big corporation is rushing to add any form of 'ai' to their programs to stay modern or help share prices, and it's just bloatware garbage no one asked for.

   Adobe is so out of touch, and everyday I am thinking of switching to and learning alternatives.

   Version 24.1 is Broken. It has crashed 9 times today. This happens when scrolling documents, tabbing into documents and even when opening documents. I am not even using any of the special features. This is ruining my workflow and honestly am about to look for an alternative PDF program.

   Please give us the option to use older versions of apps like other programs do in the CC. So I can have a functioning version of the app. It was working fine before the update.

   I didn't want AI in my program, I didn't ask for AI. Every big corporation is… more

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2. Application Error 0x0000000066BC0560

   Application Error
   The instruction at 0x0000000066BC0560 referenced memory at 0x0000000066BC0560. The memory could not be written.

   Click on OK to terminate the program

   This happens after opening a PDF in Adobe Acrobat (Continuous Release Version 2024.002.20991 | 64-bit).

   This error is received after opening a PDF in Acrobat. I have run the add/remove programs > Modify > repair program and am still getting the error. I tried to run a repair on Adobe Creative Cloud Desktop app, but it only has the remove option. Checking for updates reports that everything is up to date.

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3. allow Shared usage of Adobe Pro for teams access.

   My Company (Small business) uses the adobe pro license daily. We have grown and wish to assign the Acrobat Sign Duties to another user. Currently the only way to do this is purchase an entire Sign License ($20.99/permonth) or another Pro License ($23.99/permonth). This is cost prohibitive for a small business who merely wants to delegate some of the daily routine to another user. I would recommend that the adobe pro license allow the administrator to delegate applications included in the pro license to different users at a small cost ($5/month). I feel this would allow small businesses to gain more flexibility at a lower cost. Thus, encouraging more small companies to purchase user delegation licenses. This would not affect current sales since only the one user assigned to the application can use it at a time. This would prevent larger companies from purchasing one license and delegating to multiple people they would still be required to gain a license for every user.

   My Company (Small business) uses the adobe pro license daily. We have grown and wish to assign the Acrobat Sign Duties to another user. Currently the only way to do this is purchase an entire Sign License ($20.99/permonth) or another Pro License ($23.99/permonth). This is cost prohibitive for a small business who merely wants to delegate some of the daily routine to another user. I would recommend that the adobe pro license allow the administrator to delegate applications included in the pro license to different users at a small cost ($5/month). I feel this would allow small businesses to gain… more

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4. bhageset@online.no

   Hei! eg har prøvd å fornye abb, men får heile tida at eg må fornye. har blitt trekt 2g på kortet

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5. stop using AI

   I need a new license provider because my current license provider is not giving me a good service. I am trying to contact a human being from ADOBE who may help me find a new way to renew my license, but it is imposible. The AI assistant does not understand my questions, when I requested an agent, it said my email is not registered, then it said they will be happy to help me in service hours. Please, hire humans and stop using AI just because it is cheaper. The new customer service is terrible. I am really having a hard time renewing my license.

   I need a new license provider because my current license provider is not giving me a good service. I am trying to contact a human being from ADOBE who may help me find a new way to renew my license, but it is imposible. The AI assistant does not understand my questions, when I requested an agent, it said my email is not registered, then it said they will be happy to help me in service hours. Please, hire humans and stop using AI just because it is cheaper. The new customer service is terrible. I am really having a… more

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6. please let me know how to uninstall acrobat. I hate it. It's also very expensive. Please help me get it off my professional computer

   Please help me uninstall Acrobat.

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7. Adobe Acrobat Standard discounts

   I am a senior citizen and a 100% disabled American veteran living on a fixed income. Does Adobe offer any license discounts to people like me? I cannot afford the monthly subscription fee or lifetime license amount.
   Thank you,
   Jim Spence

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8. Shared server update issue

   We use non-persistent Citrix servers for our infrastructure and when we update 64-bit versions of Adobe Pro DC, we are having to go into the registry and redo the keys that allow for multiple users /shared devices. This is only happening to 64-bit installs and seems to have started back on the August planned update. This seems like a bug since 32-bit versions of Adobe are unchanged after updating. Both versions are updated in the same fashion, via a script deployed from our RMM platform. I did work with support originally and they suggested I check the registry after every update which is not a fix.

   We use non-persistent Citrix servers for our infrastructure and when we update 64-bit versions of Adobe Pro DC, we are having to go into the registry and redo the keys that allow for multiple users /shared devices. This is only happening to 64-bit installs and seems to have started back on the August planned update. This seems like a bug since 32-bit versions of Adobe are unchanged after updating. Both versions are updated in the same fashion, via a script deployed from our RMM platform. I did work with support originally and they suggested I check the registry after every… more

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9. PC restart required after update, which is super annoying

   PC restart after software update is normally not required, except device drivers.
   This is pretty annoying, and adobe must at least describe the reason (e.g., adobe's technique level is very low)

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10. can not save after editing

    I feel upset when I use Adobe Acrobat; I can edit but not save it; it appears and can not uninstall as an attachment.

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11. product download and install is hard complicated and hellish

    Can you make things any harder?. Trying ti download adobe DC standard on a user computer and can't.

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12. RUM command line update for Adobe pro and Creative Cloud

    https://community.adobe.com/t5/enterprise-teams-discussions/update-creative-cloud-desktop-app-via-command-line/td-p/8827366

    we need a way to use a command line to update Adobe pro unified version as well as the creative cloud app.

    i.e. AdobeApps.exe /UpdateAll

    it should then go to the web, download the patches needed to update whatever is installed and make SURE its the latest version. Right now it doesnt do this by default!

    So some users have older versions depending on what installer was used. Please fix this.

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13. asvoboda@jenner.com

    Include the Preflight plugin in the Acrobat installer so end users do not need to install the plugin after they've installed the software.

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14. Unable to use PDF Viewer

    My Previous Company gave me Adobe Premium Acess now that that i don't have access to it anymore I am not even able to use adobe PDF viewer it asks me to buy premium and closes full software I need this to be fixed or else I will quit using adobe Acrobat this behaviour of the software is irritating

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15. Do not allow a fixed display size to be set in the Registry when the software is installed.

    When Acrobat is initialized (or just now when a popup presents "new Acrobat" settings, for AI I believe), if the suggested settings are not accepted and the user goes in and selects a document display size, that size is fixed permanently for whenever a document is opened. This can't even be changed by going into general (global) Preferences in the software. This thus presents a problem that can only be resolved by deleting the preference setting key in the Registry and thus reinstall the master preferences. (Note that this happened to me today when an Adobe screen came up and asked me how I wanted the new/AI? Acrobat settings to be set and I chose 0.125 as display size, hoping I was setting 125%. All my documents would open tiny, and the Preference tab could not change this. All I could do was change the opening size preference document by document. This was not good. So, Adobe Support had to delete the Registry key and we started all over with the suggested settings.) Given this issue, a user should not be allowed to choose other than the suggested preference for display size.

    When Acrobat is initialized (or just now when a popup presents "new Acrobat" settings, for AI I believe), if the suggested settings are not accepted and the user goes in and selects a document display size, that size is fixed permanently for whenever a document is opened. This can't even be changed by going into general (global) Preferences in the software. This thus presents a problem that can only be resolved by deleting the preference setting key in the Registry and thus reinstall the master preferences. (Note that this happened to me today when an Adobe screen came up and… more

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16. "New" Adobe

    Your customers PAY FOR your products. When I downloaded and launched the app on my new laptop (LONGtime user on my prior laptop), you did not:

    Announce the "new" look
    Offer a tour of the "new" product BEFORE launching it
    Offer the option of "new" vs. "original"

    I had to resort to Chat with Customer Service to learn what happened and how to undo your GIANT step backwards. The fonts are microscopic, there are icons where words should be, and the layout is now a hide-and-seek experience.

    If the revert to Original Adobe was left out, I would have demanded a refund and found another product, despite being a decades-long user.

    Your developers should be over 30, with adult supervision and user testing before you launch future "improvements," that aren't.

    Your customers PAY FOR your products. When I downloaded and launched the app on my new laptop (LONGtime user on my prior laptop), you did not:

    Announce the "new" look
    Offer a tour of the "new" product BEFORE launching it
    Offer the option of "new" vs. "original"

    I had to resort to Chat with Customer Service to learn what happened and how to undo your GIANT step backwards. The fonts are microscopic, there are icons where words should be, and the layout is now a hide-and-seek experience.

    If the revert to Original Adobe was left out, I would have demanded… more

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17. MAKE IT EASIER TO FIND THE SIMPLE DOWNLOAD BUTTON.

    Why don't you be more like Microsoft. One e-mail address or sign-in gets you everything. One sign-in, All your licenses are there. Plus unlike your Adobe.com, when I sign into the page, I get more ads and how great it is. Instead in O365, all my apps are there and I can quickly find the DOWNLOADS and install the application. All done without the Adobe Ads cloud ****. I never had a problem with installing the apps on my computer.

    For example, O365 home edition, As long as I sign in, it doesn't matter, the product will install on all my computers and whatever I want 6 licenses, 6 devices, no exceptions. The problem is that you can easily find the download button, or the install button in 356 FIRST PAGE ALL THE WAY TO THE RIGHT, "Install and More." In Adobe, you have to jump through hoops to find the install or as you like to call it Get apps. UNACCEPTABLE.

    We already paid for a product, we want to download it and use it. Not look at more ads before using a product that has already been purchased. Go to office.com and see what I am talking about. Then compare yours.

    Why don't you be more like Microsoft. One e-mail address or sign-in gets you everything. One sign-in, All your licenses are there. Plus unlike your Adobe.com, when I sign into the page, I get more ads and how great it is. Instead in O365, all my apps are there and I can quickly find the DOWNLOADS and install the application. All done without the Adobe Ads cloud ****. I never had a problem with installing the apps on my computer.

    For example, O365 home edition, As long as I sign in, it doesn't matter, the product will install on all… more

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18. Acrobat Pro DC Changes to Reader

    Every time there is an update my Acrobat Pro DC changes back to Acrobat Reader, and it is always a major pain, takes hours of my time to get the Acrobat Pro DC back again. This happens every couple of months.

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19. Alter the prompt when performing an operation requiring an Adobe Acrobat Pro license you do not have a license please contact your admin

    Further to Case ID: E-001161228 - "You do not have access to this feature. Please contact your IT Admin for more details" When users want to perform a task which requires an Acrobat License a dialog box is shown which says "You do not have access to this feature. Please contact your IT Admin for more details." This is prompting users who have Acrobat licenses to contact our helpdesk asking why they have lost access. This message is misleading and just plain wrong. Please change it to "Please Sign In..." This is a simple fix and its baffling how this got deployed to the masses.

    This is disrupting our operations and harming our internal (and Adobe's) reputation. This is causing our users to complain why they need to request another license when they have already been approved.

    This is a simple fix. Please escalate.

    Further to Case ID: E-001161228 - "You do not have access to this feature. Please contact your IT Admin for more details" When users want to perform a task which requires an Acrobat License a dialog box is shown which says "You do not have access to this feature. Please contact your IT Admin for more details." This is prompting users who have Acrobat licenses to contact our helpdesk asking why they have lost access. This message is misleading and just plain wrong. Please change it to "Please Sign In..." This is a simple fix and its baffling how this… more

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20. Disable generative AI features administratively from the Adobe admin portal.

    I need a way to administratively disable generative AI company-wide.

    Adobe has decided to launch generative AI in its new Acrobat beta. The announcement email indicated that to administratively disable generative AI for a team, that I must contact customer service. What????

    Customer Service tells me the only way to disable generative AI is to deploy the following registry setting, which obviously is a terrible way to manage a product:

    HKLM/Software/Policies/Adobe/AdobeAcrobat/Beta/FeatureLockdown

    Create a Dword- bEnableGentech

    Set the registry value= 0

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