Acrobat for Windows and Mac

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  • My feedback
  1. Please remove "Please wait while the document is being prepared"

    Please switch off "Please wait while the document is being prepared" displayed each time I open a document. This feature is necessary only for selected users and hampers very much typical program use.

    1 vote
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    1 comment  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    This Content Preparation dialog is displayed when some assistive technology (like screen reader) is running/has been used on the system. However, some other tools like some keypress tracking tools are also detected as assistive technology.

    1. If you are not an assistive technology user, just go to Acrobat Preferences → Accessibility and uncheck the option “Enable Assistive Technology Support”. This will stop the dialog from appearing.
    2. If you are an assistive technology user, then go to Acrobat Preferences →Reading and Under “Screen Reader Options” select “Only read the currently visible pages”. This will stop the dialog from appearing.

    Note : However with this, the dialog may appear for heavy files sometimes.

    Please confirm if this resolves your issue.

    Thanks
    Rachit

  2. I can't place my signature in my document using fill and sign. It seems trying to open the signature pic

    This is a bug or a malfunction, not an idea.
    I can't place a signature in my document

    2 votes
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    0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Can you please provide the following details :

    1. Please ensure you are on the latest version of Acrobat. Go to Help > Check for Updates.
    2. Is the issue reproducible for all PDF’s or some specific PDF. If possible can you please share a sample file.
    3. Are you shown any error? can you provide a snapshot of the same.

    Regards,
    Sandeep

  3. Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs

    Using Windows 10 Home Version 1909 OS Build 18363.657, when I have a PDF file or multiple PDF files open in Reader DC, and when I close the tab of a file and then try to do something with that file in Windows Explorer, such as rename or delete or move or change it any way, I cannot do so because Windows 10 thinks there is still a lock on the file and throws a pop-up dialog that says to "Close the file and try again." The only way I can get the lock released is by closing Reader DC…

    2 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing here.

    Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
    Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
    Let me know further.

    Thanks
    Ayush Jain

  4. Bug: Autotag distorts page and reorders images

    Start with a PDF with scanned image(s) and some transparent text, then do Autotag. The Autoag seems to change the Z order of the images and the page now looks distorted.

    2 votes
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    0 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thanks for contacting us. The Autotag feature detects the content from the scanned document and then tag it accordingly.
    I have shared your concern with the engineering team. I’ll update you once I get a response on this.

    Thanks
    Rachit

  5. Spellcheck

    Could you please make a spellcheck a feature!

    We review PDF's frequently and I would love the ability to easily highlight spelling errors and send the file back to the user.

    1 vote
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    0 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    I have forwarded the request to the higher management. Currently we don’t have any plan to implement it but we have kept it in our radar and will implement it in future release.
    Meanwhile to see spelling errors, open Edit PDF and click on inside each bounding box one by one to see if there is any error in each paragraph.

    Please confirm if this resolves your issue.

    Thanks
    Rachit

  6. New Feature - "Starred" docs does not Work - times out

    While the idea of 'star' documents available at anytime/anywhere is great in theory - it doesn't work. It times out - does not even work considering it was a recent file.

    1 vote
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    Need Info  ·  1 comment  ·  Cloud Storage  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Error message when attempting to compress a file "An error was encountered while processing images."

    I receive this error message when I select File -> Compress PDF.

    I currently have Adobe Acrobat Standard DC installed on a computer running Windows 10.

    I have used this feature to compress numerous other PDFs made from documents that contain text and images. I'm not sure why this feature has found a problem with the images. It would be nice if the error message also included suggestions on how to fix the problem.

    1 vote
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    Need Info  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Acrobat DC freezes MacOS 10.12.6

    I cannot upgrade to a newer OS to see if this corrects my problem. Company IT controlled MacBook, licensed to use Creative Cloud. Acrobat DC is having issues opening simple low to medium resolution PDFs. Will just spin and not respond. Have to force quit and relaunch. I can't pinpoint the cause - happens if I have one file open or 10, happens if I add a comment or click on one, happens if I do nothing and just have a file open while working in other programs. I can't tell if it's because our company's system is Microsoft-based and…

    1 vote
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    Need Info  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pro DC intermittent crash when scrolling, recognizing text, editing, etc

    Acrobat Pro DC crashes intermittently at various points during my use of the program. I use it all day long at work, to review claim documents and invoices, and I have to run recognize text, highlight/edit things, and move throughout legal documents by scrolling or searching. It crashes when I try to do literally anything but not every single time. Whenever it crashes, it shows me the crash window twice (window comes up, I click close, it lags and closes the message box, then brings it back up-- every single time, I get the crash notice twice per crash, losing…

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the issue that you are facing while using Adobe Acrobat.
    Could you please share the Crash dump when Acrobat crashes.

    Steps to collect the crash dump :

    When Acrobat crashes (If you get this error message “Adobe Acrobat DC has stopped working”)
    1. Open Windows Task Manager
    2. Got To Processes, there you can see a process “Adobe Acrobat DC” / Acrobat.exe
    3. Right Click on this process and click “Create Dump File”
    4. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
    5. Save this DMP file on any Cloud Storage and Share the link for that with us.

    We will try to analyze your issue on once you share this information with us.

    Regards,
    Arvind

  11. My acrobat crashes frequently when it tries to read/load the text

    My acrobat crashes frequently when it tries to read/load the text and I lost all the opened Pdf files.

    2 votes
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    0 comments  ·  Page Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry to hear about your issue with Acrobat. Please help me with the below details so that I can help you further.
    Are you facing this issue with every PDF ?

    When Acrobat Crashes (If you get this error message “Adobe Acrobat DC has stopped working”) , Can you please share with us the Crash Logs.
    For Getting the Crash Logs:
    1. When Acrobat Crashes , Open Windows Task Manager , Got To Processes, There you can see a process Acrobat.exe / “Adobe Acrobat DC”

    2. Right Click on this process and click “Create Dump File”
    3. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
    4. Save this DMP file on any Cloud Storage and Share the link for that with us on mail.
    We will investigate the dumps provided by you on priority and…

  12. Acrobat Reader for Mac does not expose an Accessibility Tree to VoiceOver

    Acrobat for Windows reads tagged PDF (aka PDF/UA) files and exposes an accessibility tree to assistive tech such as NVDA, Narrator, JAWS etc.

    Acrobat for Mac does not do this. (And neither does Preview, or Safari). This means that the 'portable' document format is not accessible to Mac screen reader users at all. You can get the text nodes, but none of the semantic tags are respected.

    Why is there such a discrepancy between accessibility support on the Mac vs. Windows versions of Acrobat Reader?
    That's not what 'portable' means! Please address this as soon as possible.

    2 votes
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    1 comment  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Can you please on “does not seem to ‘see’ or announce any of the tags.” .
    I checked the pdf, the order of reading the document is the same as in the tags panel. It reads in the same order. Also it announces tag type like headings, links, table, graphic etc.

    Please elaborate about what exactly is needed here with appropriate examples.

    Thanks
    Rachit

  13. Adobe PDF Print needs a PDF/UA option

    We need to be able to save WCAG compliant, semantic HTML files (e.g. from Firefox) as PDF/UA, but Adobe PDF does not offer this option. Saving as PDF/A does not produce a tagged (UA) file.

    Adobe's pdf print gadget should use the browser accessibility tree, and tag the PDF accordingly.

    PDF/UA has been an ISO standard since 2012. WCAG 2.1 was finalized in 2019, and WCAG 2.x compliance is now mandatory for public sector procurements in North America, the EU and various other jurisdictions.

    What on earth is going on with your accessibility roadmap, Adobe? Apart from Acrobat on Windows,…

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't export to PDF due to error

    I can't export anything to PDF format because it says "Adobe Acrobat license has either expired or not been activated. Try launching Adobe Acrobat."
    I've checked and my license has not expired and is activated. I've relaunched, logged out and signed in on Adobe Acrobat and it still shows the same pop up.
    It is extremely frustrating.

    2 votes
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mac: crashes occur when program language differs from OS language

    For years I experienced crashes when saving documents that had backgrounds graphics added in Acrobat. The bug was triggered by the fact, that my os language was english and my Acrobat language preferences were set to German. (see https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39351328-program-crashes-while-saving-after-background-has)
    If you are experiences similar problems, make sure to set your program language to the same language as your OS.
    It's a very nasty and confusing problem. I hope it will be fixed in the future.

    1 vote
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    0 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

  16. Accessibility settings are difficult to find

    Why default to yellow text on white background? It's impossible to read. Personally, some DARK themes would be desirable, i.e. yellow text on black background. Is a SIMPLE link to change SETTINGS in this regard?

    1 vote
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    1 comment  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →
  17. Program crashes while saving after background has been added

    When sending bills or other letters as PDF I add our company logo in the background of the document via Acrobat. Everything works as expected until I save. Then the program crashes every time. The file however emerges complete and intact after I restart Acrobat.

    MacOS 10.13.6
    Acrobat PRO DC 2019.021.20061


    • Export PDF via Save Dialog from MS Word (ver. 16.16.17)

    • Open PDF in Acrobat

    • Add Background (PDF File with Vector Graphic)

    • Save -> CRASH

    I use the current version of Acrobat, but the issue has been persistent for years.

    1 vote
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    3 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

  18. Unable to sign out, unable to find sign out for Acrobat DC

    There is no sign out of acrobat DC on the menu bar or in the drop down items.

    Please add one.

    3 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reaching out to us for your concerns.
    You can find the sign-Out button on the right most end of the Tab Bar in Acrobat by clicking on the Image icon for your account.
    Alternatively, you can find the sign out button under Help → Sign out.

    Let me know if that still doesnt solve your concerns ?

    -Ayush

  19. Comments shall not get auto-locked

    I am working with Linde Engineering India (Linde AG) as Engineering consultant. Our daily routine job is to review various suppliers' documentation to meet the client requirement. Supplier submits the document which we review in .pdf using commenting tool. Previously we were using Acrobat 9 for this in Windows7. Now we are using Windows 10 for last more than 1 year and in that, we are only allowed to use Acrobat standard DC Version 2015.006.30033. In this Adobe Acrobat version, we are not able to edit the comments made by our peers / sub-ordinates before sending it back to Supplier

    15 votes
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    2 comments  ·  Commenting  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,
    This is as per the current design, we will keep your feedback in mind.

    Could you please let us know if you are unlocking comments one by one.
    Kindly take a note that you can unlock many/all comments in one go after selecting them in RHP.

    Regards,
    Arvind

  20. Acrobat DC compile files into single PDF, Illustrator files grayed out

    In Acrobat DC when attempting to combine files into single PDF and trying to select Illustrator files they are grayed out and cannot be selected. I have to drag them from the finder into Acrobat. This is a major pain and waste of time. Before the upgrade I could always select an AI file to add to a PDF. Now I never can, even when trying to replace a page with a new file. Illustrator and Acrobat are not talking to each other.

    2 votes
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    1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    Acrobat does not support conversion of AI files to PDF via the Combine functionality.
    Can you confirm that you are combining AI files or PDF files created from Illustrator?
    Also, do you have Illustrator installed on your system?

    Thanks
    Tanvi

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