Acrobat for Windows and Mac

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  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

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  2. Steps to reproduce the issue
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  4. Expected result
  5. Observed result

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  1. My acrobat crashes frequently when it tries to read/load the text

    My acrobat crashes frequently when it tries to read/load the text and I lost all the opened Pdf files.

    2 votes
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    0 comments  ·  Page Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry to hear about your issue with Acrobat. Please help me with the below details so that I can help you further.
    Are you facing this issue with every PDF ?

    When Acrobat Crashes (If you get this error message “Adobe Acrobat DC has stopped working”) , Can you please share with us the Crash Logs.
    For Getting the Crash Logs:
    1. When Acrobat Crashes , Open Windows Task Manager , Got To Processes, There you can see a process Acrobat.exe / “Adobe Acrobat DC”

    2. Right Click on this process and click “Create Dump File”
    3. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
    4. Save this DMP file on any Cloud Storage and Share the link for that with us on mail.
    We will investigate the dumps provided by you on priority and…

  2. Acrobat Reader for Mac does not expose an Accessibility Tree to VoiceOver

    Acrobat for Windows reads tagged PDF (aka PDF/UA) files and exposes an accessibility tree to assistive tech such as NVDA, Narrator, JAWS etc.

    Acrobat for Mac does not do this. (And neither does Preview, or Safari). This means that the 'portable' document format is not accessible to Mac screen reader users at all. You can get the text nodes, but none of the semantic tags are respected.

    Why is there such a discrepancy between accessibility support on the Mac vs. Windows versions of Acrobat Reader?
    That's not what 'portable' means! Please address this as soon as possible.

    1 vote
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    1 comment  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →
  3. BUG REPORT: accessibility issue on PDF export from InDesign

    The latest version of InDesign exports PDF's in which most all the tagged content is in an Xobject container, making accessibility remediation MUCH MORE DIFFICULT. This is a huge step backwards. Attached are two examples, from the same client, annual reports- last year's was fine, this year's has all the xobject issues. Please advise, help, fix, something!!!

    2 votes
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    3 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thanks for reporting the issue. Can you please provide me the pdf and indesign file as well along with Indesign and Acrobat version so that we can reproduce it on our side.

    Thanks
    Rachit

  4. E

    Speech to text using accessibility please use contrasting colors send

    1 vote
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    0 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mac: crashes occur when program language differs from OS language

    For years I experienced crashes when saving documents that had backgrounds graphics added in Acrobat. The bug was triggered by the fact, that my os language was english and my Acrobat language preferences were set to German. (see https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39351328-program-crashes-while-saving-after-background-has)
    If you are experiences similar problems, make sure to set your program language to the same language as your OS.
    It's a very nasty and confusing problem. I hope it will be fixed in the future.

    1 vote
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    0 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

  6. Accessibility settings are difficult to find

    Why default to yellow text on white background? It's impossible to read. Personally, some DARK themes would be desirable, i.e. yellow text on black background. Is a SIMPLE link to change SETTINGS in this regard?

    1 vote
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    1 comment  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thank you for contacting us.
    You can change the theme for the application by View Menu→Display Theme → Choose desired theme.
    Also for changing the theme for the PDF, Go to Preferences → Accessibility → Check Checkbox Replace Document Colors → Check Radio button Use High contrast Colors → Select the theme from High-Contrast color combination as per your requirement.

    Please confirm if this resolves your issue.

    Thanks
    Rachit

  7. Program crashes while saving after background has been added

    When sending bills or other letters as PDF I add our company logo in the background of the document via Acrobat. Everything works as expected until I save. Then the program crashes every time. The file however emerges complete and intact after I restart Acrobat.

    MacOS 10.13.6
    Acrobat PRO DC 2019.021.20061


    • Export PDF via Save Dialog from MS Word (ver. 16.16.17)

    • Open PDF in Acrobat

    • Add Background (PDF File with Vector Graphic)

    • Save -> CRASH

    I use the current version of Acrobat, but the issue has been persistent for years.

    1 vote
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    3 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

  8. Unable to sign out, unable to find sign out for Acrobat DC

    There is no sign out of acrobat DC on the menu bar or in the drop down items.

    Please add one.

    3 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reaching out to us for your concerns.
    You can find the sign-Out button on the right most end of the Tab Bar in Acrobat by clicking on the Image icon for your account.
    Alternatively, you can find the sign out button under Help → Sign out.

    Let me know if that still doesnt solve your concerns ?

    -Ayush

  9. Only few fonts are supported

    Version is compatible only with few fonts.Eg when I download tata mutual fund statement it shows in proper english in other apps..Where as in this app it shows me Portuguese and alignment is completely rubbishy....Never faced such type of issue earlier

    3 votes
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    0 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thanks for reporting the issue. Can you please provide any document here via a weblink for us to reproduce it on our side.
    Also please provide the details related to this app you are referring to like : App name, version etc.

    Thanks
    Rachit

  10. Acrobat DC compile files into single PDF, Illustrator files grayed out

    In Acrobat DC when attempting to combine files into single PDF and trying to select Illustrator files they are grayed out and cannot be selected. I have to drag them from the finder into Acrobat. This is a major pain and waste of time. Before the upgrade I could always select an AI file to add to a PDF. Now I never can, even when trying to replace a page with a new file. Illustrator and Acrobat are not talking to each other.

    2 votes
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    1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    Acrobat does not support conversion of AI files to PDF via the Combine functionality.
    Can you confirm that you are combining AI files or PDF files created from Illustrator?
    Also, do you have Illustrator installed on your system?

    Thanks
    Tanvi

  11. Bug: Accessibility tool making text disappear

    The "Make Accessible" tool is making text disappear in the document. Working in Adobe Acrobat Pro DC, 2015.006.30505. I opened the document, clicked on Tools, then Action Wizard, then Make Assessible. First fopur steps worked fine, but after runnuing the Document Pass and the Alt Text detection, text went missing in numerous places in the document. This is the fourth time this has happened. Look at the header on the first page.

    2 votes
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    3 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Steve,
    I understand your problem here. I need the document to fix it on our side. I tried on multiple files but was not able to see this issue with any document.

    Please provide the document for us.

    Thanks
    Rachit

  12. Adobe Acrobat DC Saving Garbled text from Word

    I have a new installation of Adobe Acrobat DC. When I tried to save a word doc as a PDF the text was garbled -overlapping, uneven spacing. I tried to fixes suggested when I googled the problem to no avail. What am I missing?

    2 votes
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    1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  13. Devise easy conversion of 2 column PDF text to single column would make read out loud more useful.

    A tool for single click conversion of 2-column text to ingle column text would make the read out loud more useful. Have I missed such a tool? Does such a tool already exist? MS word read out loud evidently suffers from the same problem.

    2 votes
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    0 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3 votes
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    1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can't make PDF from .tif file BUG REPORT

    I receive .ai and .pdf files via email from customers. I convert these files to .tif in Photoshop. Until sometime around the end of October, I would create multi page PDFs with Acrobat, as proofs. The .tifs are used as print files. Now I get this error box. "Adobe Acrobat could not open 'WFFTBRAB2019WineSignage11x17batch1Page01.tiff' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
    Here is my case number: ADB-9772660-R1Y5 

    2 votes
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    Need Info  ·  1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  16. Icon in window frame invisibile/undraggable (Osx)

    After last update (Osx and CC 2020) there is no icon on the top of the opened documents frame in Acrobat. Usually, to speed the work, I export PDF from Indesign, automatically they open in Acrobat and I drag the icon to Skype. Loosing this ability I must find the document in the finder every time.
    Someone know if there is a solution to restore this function?
    Thank you

    5 votes
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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for Reaching out to us.
    Please check the list of known issues here : https://helpx.adobe.com/acrobat/kb/compatibility-with-macos-10-15-catalina.html

    We also have a workaround for it to have it get re-Enabled.

    Please use the plist file from here : https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A0f2d56db-9d37-442b-b6e1-bd7f26d88c36

    Please Extract the zip and use as instructed on the helpx link.
    Let me know if that helps

    Thanks
    Ayush

  17. Hello, I made the document accessible. All items are tagged, including proper reading order, but a screen reader ignores the reading order.

    Hello,
    I made the document accessible. All items are tagged, including proper reading order, but a screen reader ignores the reading order. Would appreciate help

    1 vote
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    2 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →
  18. Acrobat extension 15.1.1.3 incompatible with chrome 78.0.3904.70

    Acrobat extension 15.1.1.3 under Windows 10 is incompatible with chrome 78.0.3904.70. It causes the browser to be unable to work at all. It's not possible to fix any other way other than to downgrade Chrome. Even removing Acrobat has not effect. Somehow, the incompatible Acrobat extension leaves behind something that won't allow Chrome to work. Downgrading to earlier version of Chrome fixes this.

    1 vote
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    Need Info  ·  1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  19. Upgraded Macbook pro to Catalina OS and now Adobe does NOT Work.

    I am told that it is not compatible and have to buy Adobe DC. Not happy. I am so tired of spending money on new computer programs. Everything worked just fine. Upgraded and now it wont even open. I refuse to buy new program.

    1 vote
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    Need Info  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. language tags lost

    When importing pages from other PDF's, any language identifiers associated with the individual accessibility tags should be imported. Currently the language tags are lost for the documents inserted. Adbobe Acrobat Pro and Adobe DC

    5 votes
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    4 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    I have shared your concern with Engineering team. Meanwhile Please share some sample documents via weblink which you are trying to combine so that we can fix it for you.

    Thanks
    Rachit

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