111 results found

1. I'D LIKE TO WORK WITHOUT THIS SIDE BAR WHEN USING FILL & SIGN FUNCTION. USE TOO MUCH SPACE ON SCREEN

   THE SIDE BARR USE TOO MUCH SCREEN SPACE.
   COULD BE VERY HELP FULL WHEN IM USING A SURFACE TABLET

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   3 votes

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   1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Implemented  ·  Adminsagrover (Admin, Adobe) responded

   Please update to the latest version to enjoy the new features. Go to Help —> check for Updates.

   Let us know how it goes.

   Regards,
   Sandeep Grover

2. HIghlighting Text

   For the highlight function, there should be the ability to change colors easily. Right now the process is cumbersome and time-consuming. When I have to be able to access my highlighted test for citations, it would be wonderful to be able to export to word documents with a click.

   37 votes

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   7 comments  ·  Commenting  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminArvind Yadav (Admin, Adobe) responded

   Hi
   Adobe Acrobat and Reader official update (21.001.20135) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
   More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
   Please try it out and let us know your feedback!
   Thanks for your patience and support!

   Regards,
   Arvind

3. Cant use fill and sign when single key accellorators selected

   If Use single key accelerators is selected in options, then when using the add text button of the Fill & Sign tool, cannot type letters, only numbers will appear. Instead, letters pressed will be used to select other tools.

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   2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Implemented  ·  Adminsagrover (Admin, Adobe) responded

   Please update to the latest version to enjoy the new features. Go to Help —> check for Updates.

   Let us know how it goes.

   Regards,
   Sandeep Grover

4. Accessibility Checker

   With Accessibility Checker, I think there is a bug - the title was flagged as an issue. I took all the steps to correct this but it continues to come up as an issue when I use the checker. I've recreated the issue twice. I'm on a Mac, OS Sierra v10.12, MS Word v15.38, Adobe Acrobat Pro DC. Thank you.

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hello sir,
   The issue reported by you has been fixed in our latest release. Please check on the latest update and feel free to contact us if there are any concerns.
   Thanks
   Rachit

5. Crash when using "Convert Colors"

   This problem has been happening since the 2017 updates. Yesterday I did a clean install of Windows 10 for another issue, and the problem persists even after re-installing Windows and CC.

   Steps:
   1. Open a PDF file.
   2. Open "Print Production" -> "Convert Colors"
   3. Under "Matching Criteria" select "Color Type -> Spot Colors"
   4. Click "OK"

   Then Acrobat Crashes for me every time, on every PDF file I try.

   I use this feature a lot because our equipment is CMYK Digital, and we often get files with Spot Colors submitted for printing.

   I am assuming this is a but recently introduced, because I used this tool for years. Hopefully it can be patched.

   This problem has been happening since the 2017 updates. Yesterday I did a clean install of Windows 10 for another issue, and the problem persists even after re-installing Windows and CC.

   Steps:
   1. Open a PDF file.
   2. Open "Print Production" -> "Convert Colors"
   3. Under "Matching Criteria" select "Color Type -> Spot Colors"
   4. Click "OK"

   Then Acrobat Crashes for me every time, on every PDF file I try.

   I use this feature a lot because our equipment is CMYK Digital, and we often get files with Spot Colors submitted for printing.

   I am assuming this is a but… more

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   Implemented  ·  Pratyush Dhoundiyal responded

   Hi Nick,

   We addressed this issue in our latest patch. So i request you to please update your Acrobat and try again. If problem persists please let us know.

   Thanks

6. Missing Quick Tools

   Steps to reproduce:
   Close and re-open Adobe Acrobat. Issue observed after most recent version update. Issue occurs if the Tools Pane isn't shown when Adobe Acrobat starts (View > Show/Hide > Tools Pane).

   Environment:
   Windows 10 and Windows 7
   Adobe Acrobat Pro 2017

   Expected result:
   Third party quick tool should display based on settings in the Customize Quick Tools options menu.

   Observed result:
   Third party quick tool missing until the Tools Pane is opened.

   11 votes

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   9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Implemented  ·  amukherj responded

   It was Implemented so keeping it that way. Resolved may not necessarily mean Implemented.

7. Acrbat DC 2018.009.20044 Firefox Bug

   I am on Acrbat DC 2018.009.20044. There is addon for Firefox, name Adobe Acrobat 18.0.2. In the options of this add on we have "Allow Adobe Acrobat for Firefox to send anonymous usage information to Adobe for product improvement purposes". This option is not working and the stat is sending every time, doesn't matter if is on or off.

   3 votes

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   Implemented  ·  pooja . responded

   Hi,

   Thanks for reporting this issue. We’ve fixed this issue in our latest update. You could manually update Acrobat/Reader, if your product is not auto updated.
   Help Menu > Check for updates.

   Best Regards!

8. pdfmaker does not render

   Following a recent upgrade to DC from XI, I have an issue with images in .docx files not being rendered by PDFMaker.

   Attached is a sample source file together with output from the Adobe PDF driver and from PDFMaker.

   The issue may be triggered by the insertion format of the image: the workaround is copy it out to an image editor then paste back as DIB.

   Note that this is definitely a regression from the XI PDFMaker which performed fine on the same files only a couple of months ago.

   PS Why on earth does PDFMaker not use the same code as the driver?

   Following a recent upgrade to DC from XI, I have an issue with images in .docx files not being rendered by PDFMaker.

   Attached is a sample source file together with output from the Adobe PDF driver and from PDFMaker.

   The issue may be triggered by the insertion format of the image: the workaround is copy it out to an image editor then paste back as DIB.

   Note that this is definitely a regression from the XI PDFMaker which performed fine on the same files only a couple of months ago.

   PS Why on earth does PDFMaker not use the same… more

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   Implemented  ·  pooja . responded

   Hi,

   Thanks for reporting this issue. We’ve fixed this issue in our latest update. You could manually update Acrobat/Reader, if your product is not auto updated.
   Help Menu > Check for updates.

   Best Regards!

9. Acrobat Pro DC - Prepare Form - Add An Image Field doesn't work in CC 2018

   OS: 10.13.1 & Acrobat Pro DC 17.12.20098.240878

   When building a form for a client, I use the "Add An Image Field". This field stopped working properly after I updated OS and to CC 2018. Now when the client tries to add a photo, everything works as expected through the photo upload process, but the photo will not display in the photo's form field after they click the "OK" button after browsing for and uploading the photo.

   The options for the button are "Label only", "Invert", State: Up. These are the default settings for the Image field.

   I was able to find a workaround. I cut the image field from an old (2017) pdf and past it into the new (2018) PDF, then save. This works.

   I have not changed the way I create Image Fields so this "old" image field should have the same settings as the "new" one. The only difference is, the old one works, the new one does not.

   There is also a secondary bug. When creating the Image Field, I change the background and stroke to transparent. In the 2018 version, the checkbox to make the stroke and background transparent is missing. My co-worker still has this box, however, she is on OS 10.12.

   Let me know if you need anymore information.

   OS: 10.13.1 & Acrobat Pro DC 17.12.20098.240878

   When building a form for a client, I use the "Add An Image Field". This field stopped working properly after I updated OS and to CC 2018. Now when the client tries to add a photo, everything works as expected through the photo upload process, but the photo will not display in the photo's form field after they click the "OK" button after browsing for and uploading the photo.

   The options for the button are "Label only", "Invert", State: Up. These are the default settings for the Image field.

   I was able to… more

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   Implemented  ·  Bhavna Negi responded

   The fix for the issue “transparent missing” has been officially rolled out with latest Acrobat update

   More details here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoctober2018.html#dccontinuousoctobertwentyeighteen

10. Bug Report: File location incorrect with overlapping names

    We have identified a possible bug with both Acrobat and Acrobat Pro when interacting with mapped network drives.

    Our organization has multiple network drives that are mapped by group policy. Two are name "Shared" and "Shared2" and mapped to S: and T: respectively.

    After opening a drive located on Shared2 (path "T:\Folder\File.pdf") and closing Acrobat, attempting to open the file from Recent file list gives a "File Not Available" error. When this occurs, the location is listed as "S:\2\Folder\File.pdf". It appears there is a substitution being made in the path because "Shared" is in both locations. This occurs every time a file on "Shared2" is opened and Acrobat is restarted.

    It also appear this occurs intermittently when editing in Acrobat Pro, as an error that indicates the file cannot be saved is received.

    I've reproduced this on multiple versions of Acrobat, the latest being 2017.012.20095 and multiple workstations, all running Windows 10 Enterprise.

    We have identified a possible bug with both Acrobat and Acrobat Pro when interacting with mapped network drives.

    Our organization has multiple network drives that are mapped by group policy. Two are name "Shared" and "Shared2" and mapped to S: and T: respectively.

    After opening a drive located on Shared2 (path "T:\Folder\File.pdf") and closing Acrobat, attempting to open the file from Recent file list gives a "File Not Available" error. When this occurs, the location is listed as "S:\2\Folder\File.pdf". It appears there is a substitution being made in the path because "Shared" is in both locations. This occurs every time… more

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11. Opacity

    Since updating to High Sierra, I have been unable to adjust the color opacity when filling in color for text/form boxes. The "Colors" box used to have something at the bottom for adjusting the opacity, and, since the opacity is turned all the way up by default, I have no way of actually filling in these boxes with color.

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    Implemented  ·  Bhavna Negi responded

    The fix for this issue has been officially rolled out with latest Acrobat update
    More details here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoctober2018.html#dccontinuousoctobertwentyeighteen

12. Bug..Mac High Sierra - transparency option no longer available in properties for cells/appearance

    I have been preparing forms and creating text boxes, check boxes etc for some time now.
    Recently, I am unsure if was a recent update or because I have updated to highSierra on my mac, there is no longer a 'transparent' option available.
    More details available on the community forums:

    https://forums.adobe.com/thread/2388443

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    Implemented  ·  Bhavna Negi responded

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader.

    If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoctober2018.html#dccontinuousoctobertwentyeighteen.

    Please try it out and let us know your feedback.

    Thanks!
    -Bhavna

13. Bug Report - Can't scroll to next page while in "Fill & Sign"

    Bug Report - Can't scroll to next page while in "Fill & Sign"

    It seems like the only way to move to the next page while using "Fill & Sign" is by clicking on the next page arrow at the bottom. This is too cumbersome, especially when you need move between pages to review the information while you are signing or adding initials to every page. It's MUCH easier to just scroll down, please change this so you are able to just scroll.

    3 votes

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    2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Implemented  ·  Adminsagrover (Admin, Adobe) responded

    Please update to the latest version to enjoy the new features. Go to Help —> check for Updates.

    Let us know how it goes.

    Regards,
    Sandeep Grover

14. Cut, copy and paste option to move pages within a pdf file

    It will be very useful to have a cut/copy and paste option for moving pages within a pdf file. Currently, you can only drag pages around and this can be a little bit messy especially if working on a large file.

    3 votes

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15. mailto links not working in Acrobat DC 2017 (2017.012.20098)

    1. Export PDF from InDesign CC 2017 containing email addresses, hyperlinks included.
    2. MacOS X 10.12, InDesign CC 2017, Acrobat DC 2017.
    3. Normally invokes Mail when mailto links are clicked.
    4. Now mailto links display correct popup but do not action when clicked, cursor changes to text insert bar when hovering over mailto link.
    2 votes

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16. Image highlighting incorrectly when adding alt text for accessibility

    When setting alternate text for figures, the image highlighting area is incorrect and the image is distorted making it difficult to see the image.

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17. Bug: Add to an already made selection with the mouse

    If you already have an object selected and need to add to that selection the common universal procedure is to hold down the shift key on the keyboard while clicking the object you want to add to the already made selection. It works fine unless you have the "Output Preview" window open. In that case instead of adding to a selection it creates a new sticky note. You used a universal keyboard/mouse combo for "adding to a selection" to instead create a new sticky note but only when "Output Preview" is open. This needs to be changed to a different keyboard/mouse combo so that SHIFT+CLICK works the same whether the "Output Preview" window is open or not.

    If you already have an object selected and need to add to that selection the common universal procedure is to hold down the shift key on the keyboard while clicking the object you want to add to the already made selection. It works fine unless you have the "Output Preview" window open. In that case instead of adding to a selection it creates a new sticky note. You used a universal keyboard/mouse combo for "adding to a selection" to instead create a new sticky note but only when "Output Preview" is open. This needs to be changed to a different… more

    30 votes

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    Implemented  ·  Priyanka responded

    Hi All,

    With the latest update of Acrobat on 13th Feb, this issue has been addressed. Make sure you are on the latest update by visiting Help > Check for updates (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2018.html#dccontinuousfebruarytwentyeighteen/ ).

    We have added a preference "Use Shift + Click for Multiple Selection with Output Preview " to enable multiple objects selection when the output preview dialog is open. To select multiple objects, use Shift + Click. To add a sticky note containing the color values, use Alt + Click (on Windows) or Option + Click (on Mac).

    For more details, refer https://helpx.adobe.com/acrobat/using/previewing-output-acrobat-pro.html .

    Please try it out and let us know your feedback.

    Regards,
    Priyanka Jain

18. Acrobat pro 2017 can`t re-arrange sort order after creating Portfolio

    when adding another file it goes to the end . In older versions of Acrobat Pro you could sort & re-arrange Portfolio files
    tried that workaround where you create a new column in view /portfolio details & edit the values to get the files in the proper order sequence .. bit that is a bit of a kludge & really doesn`t affect the printing order of individual Portfolio files or default view when opening
    
    version 2017.011.30065 Win 7 32 bit & win 10 64 bit

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    Implemented  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    With latest version of Acrobat DC, you can re-arrange portfolio files by drag and drop.
    Let us know if that resolves your concern.

    Thanks
    Tanvi

19. Saving hanging

    I and several of my coworkers are having Adobe Acrobat DC hang on us while saving files. It can be while just normal save (Command-C) or when doing a Save As.... Apparently the file gets fully saved, because when we reopen Acrobat after a force quit, and say No to recover, the file seems fine. But Acrobat will hang or freeze, the progress bar stays up, and eventually the OS says Acrobat is unresponsive. We need to force quit it to get back to restart Acrobat. Trashing preferences or changing where we save the file (resident drive or server) makes no difference. One of my coworkers says it doesn’t seem to happen with PDFs from InDesign, but if they came from MS Word or from some proprietary system used by our company, this has been happening over the last couple of weeks.

    Mac OS 10.11.6 El Capitan
    Acrobat DC 2017.012.20095
    Architecture: x86_64
    Build: 17.12.20095.239572
    AGM: 4.30.71
    CoolType: 5.14.5
    JP2K: 1.2.2.38798

    Thank you for looking into this.

    I and several of my coworkers are having Adobe Acrobat DC hang on us while saving files. It can be while just normal save (Command-C) or when doing a Save As.... Apparently the file gets fully saved, because when we reopen Acrobat after a force quit, and say No to recover, the file seems fine. But Acrobat will hang or freeze, the progress bar stays up, and eventually the OS says Acrobat is unresponsive. We need to force quit it to get back to restart Acrobat. Trashing preferences or changing where we save the file (resident drive or server) makes… more

    2 votes

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    Implemented  ·  13 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Acrobat XI Pro crashes in some forms after update to 11.0.21

    After updating Acrobat XI Pro to 11.0.21, a form that previously worked now crashes when undertaking different actions. The same form works in Acrobat XI Pro 11.0.20, and the latest version of Acrobat DC Pro (as at 08/18/2017. The crashes occur when selecting an item from a drop-down list [the crash occurs at a point in the script where a rawValue is extracted from a checkbox, i.e. Page.SubForm.Checkbox.rawValue; however, even creating a variable referencing the Page, i.e. var page1 = Page; appears to create the error.] It also crashes when closing a page, event.target.closeDoc(true).

    Event log and crash dump: https://www.dropbox.com/s/p9fh00zbkpil2sr/Adobe%20XI%2011.0.21%20Crash.zip?dl=0

    If you need any more information, please let me know.

    After updating Acrobat XI Pro to 11.0.21, a form that previously worked now crashes when undertaking different actions. The same form works in Acrobat XI Pro 11.0.20, and the latest version of Acrobat DC Pro (as at 08/18/2017. The crashes occur when selecting an item from a drop-down list [the crash occurs at a point in the script where a rawValue is extracted from a checkbox, i.e. Page.SubForm.Checkbox.rawValue; however, even creating a variable referencing the Page, i.e. var page1 = Page; appears to create the error.] It also crashes when closing a page, event.target.closeDoc(true).

    Event log and crash dump: https://www.dropbox.com/s/p9fh00zbkpil2sr/Adobe%20XI%2011.0.21%20Crash.zip?dl=0

    … more

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    3 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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    Implemented  ·  Amboo Srivastava responded

    This has been fixed. Please update to latest version and see if this works for you now.

    Thanks,
    -Amboo