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Acrobat for Windows and Mac

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37 results found

  1. Printing locally from Adobe Acrobat Pro DC has never worked despite multiple "fixes"

    I have CC full suite and from the day I had to install Adobe Acrobat Pro DC I have been unable to print locally from any open PDF. I have tried multiple fixes. I have uninstalled and reinstalled several times. I've updated the printer drivers and had my IT support look at it. And now that this program is embedded in everything, I can't event go back to Acrobat XI. If I'm lucky I can export the PDF as an image or word document and print from there, but if I'm looking at document that's large that is just simply…

    16 votes

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    8 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    HI Ginger,

    Please provide the Acrobat / Reader version installed on your system. Also provide a sample PDF document on which you have observed this issue.

    Thanks
    Ritesh

  2. Two-sided printing does not work with Acrobat Pro and HP OfficeJet 8710

    I have spent the past few months troubleshooting with HP Technicians and have determined that there is a bug when trying to print double-sided documents in Acrobat Pro (DC) using a HP OfficeJet 8710 printer on a Mac. The documents print reverse meaning that for a 3-page document, pages 2 and 3 print double-sided on one sheet of paper while page 1, prints separately. This does not occur with any other HP printers

    16 votes

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    26 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    Please provide the following information to reproduce the issue at our end:
    1. Your OS version
    2. Installed Acrobat/Reader version
    3. Printer drivers and model
    4. Sample PDF document on which you have observed this issue.

    Thanks
    Ritesh

  3. This product will not operate a printer.

    This product will not operate a printer. There needs to be a print option that works.

    11 votes

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    11 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    You can use this email address to send the PDF file: rite@adobe.com

    Also If you could, please also attach the snapshots of printed documents with contains “codes at the top or bottom”.

    Have you tried a different printer?

    Regards,
    Ritesh

  4. Add option to print using system dialog by default

    In my office we have user codes we use when printing. The code is saved into the print driver of each user. When printing from Adobe we are forced to click "properties" before every print, even if we don't need to make any setting changes. If you do not click properties, the user code embedded into the driver is not sent with the print job and it fails with an authentication error at the printer. This is a common problem with many applications. Google Chrome has added the ability to turn off their print preview, and it has solved the…

    5 votes

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    1 comment  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi Drew,

    Thank you for reporting this bug. Could you clarify what difference does clicking on “Properties” button makes?

    Also please mention the printer driver and printer model your are using.

    Regards,
    Ritesh

  5. Highlighting doesn't print

    In previous versions, I could highlight text and the highlighting would print when the document was printed. Now it does not.

    5 votes

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    Need Info  ·  1 comment  ·  Printing  ·  Admin →
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  6. unable to print any pdfs to printers

    I'm unable to print any pdf files from Acrobat DC to the local network printers. I receive errors: "the document could not be printed" and "an error occurred while printing the document". I am able to print to the printers from other programs. I've been able to print pdfs from Acrobat DC to printers in the past.

    5 votes

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    Need Info  ·  3 comments  ·  Printing  ·  Admin →
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  7. Acrobat 2015&2017 Pro Mac Distiller couldn't embed Japanese CID font(Morisawa CID font). Please fix fix fix

    5 votes

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    3 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi Tsutomu,

    Sorry for the inconvenience. Please share a PDF document which you are using to rite@adobe.com

    Please also mention your Acrobat version.

    regards,
    Ritesh

  8. Bug. My colors in acrobat are now off per an update today.

    Output preview is off. Important for checking color accuracy

    4 votes

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    0 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    HI Chuck,

    Thank you for reporting this bug. Please provide the following details:
    1. Is this happening with all PDFs or just one?
    2. Please provide a sample PDF with which this issue is happening
    3. Screenshot of print dialog with preview

    Regards,
    Ritesh

  9. Increase the Print to PDF from 50 pages to more i.e. 350 pages

    Printing only 50 page restriction is impacting our Disclosure team as their documents are sometimes 350 pages. So please consider increasing it.

    3 votes

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    0 comments  ·  Printing  ·  Admin →
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  10. BUG - "Printing" web page into a PDF and getting a PDF with 1/3 of the page cut off

    2) Steps to reproduce the problem:

    Being logged into the business account of OfficeDepot.com for the company I work for, and needing to create a PDF of a shopping list of one of my coworkers I will start by:

    a) Either right clicking on the web page or clicking on the 3 vertical dots in the top right corner of the Chrome web browser.
    b) I then locate and click on the "print" option.
    c) When the print window comes up, I change it from a physical printer to Adobe PDF to "print" (create) a PDF of the web page…

    3 votes

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    2 comments  ·  Printing  ·  Admin →
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  11. Characters in symbol font (eg =) are not printed clearly or sometimes are not printed at all!

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you share following details:

    Which version of Acrobat/Reader are you using?
    Which printer and what printer settings?
    Steps for printing the file?

    Can you share a test file with us via Document Cloud or Dropbox link?

    Thanks
    Tanvi

  12. Bug in printing certs after update

    I cannot print my certificates from Acrobat now. I have to move to word to print each page with a boarder. This started with the update. I print many certs a day and this takes far more time and changes the font. If it does not have a boarder I can print. This is frustrating and a waste of time. I did not have this problem before.

    2 votes

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    2 comments  ·  Printing  ·  Admin →
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    Need Info  ·  mrraj@adobe.com responded

    Hi Tracy,

    Sorry for inconvenience caused, we have fixed few print issue in recent patch (19.008.20074). Please check your Acrobat is updated. You can update by opening the application (Acrobat/Reader) and going to Help > Check for Updates.
    If you still face the issue, please share few detail to narrow down the issue:
    1. What error are you getting while printing? Is some data is missing from Print output.
    2. What is the printer/Driver you are using?
    3. What kind of boarder does the file contain? If possible please share/send sample file on mrraj@adobe.com

    Thanks in advance,

    Best Regards,
    Mridula Raj

  13. Printing larger (A4) documents to Letter size paper issues.

    Just updated to the new version (19.008.20071) as of yesterday and noticed when printing a larger document (A4) and have it "Shrink Oversized Pages" to print onto a letter size paper, it will print as if correctly but cuts off the top "inch" of the actual printed text as if that was the end of the page, in which it can still print in that section, but the scaling down process is somehow bugged out.

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi Ryan,

    Thank you for reporting this issue. Please provide the following details for us to reproduce the issue at our end:
    1. Printer driver and model details
    2. Is this issue happening with a single document or all PDFs?
    3. Sample PDF with which you are experiencing this issue.

    Regards,
    Ritesh

  14. When i print my signed documents they come out blank

    none of my pdfs are printing they are coming out blank

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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  15. pdf come out blank when done on Ai and save and try to open

    Simply it does not save when we save on Ai and try to open just a blank page comes out. To print it just has no data. Printed it still a blank page printed? Solutions for this problem? Issue was happening for a long time. Thanks.

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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  16. Adobe PDF on Chrome and highlighting problem in Acrobat Pro DC

    When printing from Chrome on Windows with Adobe PDF and then trying to highlight it in Acrobat Pro there is some strange problems. IT marks much more than it should. Se added examples.
    AdobePDFchrome.pdf is printed with Adobe PDF and the Builtinchrome.pdf is printed with the built-in PDF in chrome.
    In both files I have highlighted only the text DC but only the Built-In for chrome shows it correctly?

    Data: Chrome Version 68.0.3440.106 (Officiell version) (64 bit)
    Acrobat Pro DC 2018-011-20058

    2 votes

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    2 comments  ·  Printing  ·  Admin →
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    Need Info  ·  diwjoshi responded

    Hi Marko,

    Thank you for sharing this issue with us. We would like to know few more things :

    1. Is this issue happening every time you highlight a document printed by Adobe PDF?
    2. Is it working fine if we highlight any local PDF file?
    2. Have you tried updating Acrobat Pro and Chrome to the latest version?
    3. Please share the sample pdf files.

    We have tried but unable to reproduce it with the latest Chrome(71.0.3578.98) and Acrobat Pro (2019.010.20064).

    Thanks,
    Swapnil Srivastava

  17. I cannot print to Adobe pdf. Also, says can't find license...

    Refuses to print to pdf. Also states cannot find license, though the adobe apps work fine.

    2 votes

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    Need Info  ·  1 comment  ·  Printing  ·  Admin →
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  18. Adobe Acrobat Pro DC Printing too Many Copies

    Acrobat is printing the square of however many copies I ask it to print. So, if I print 2 copies, Acrobat actually prints 4. If I print 4 copies, Acrobat prints 16, etc. I am running it on a Mac mini and my printer is an HP LaserJet Pro 400. I have tried turning off the computer & printer, with no success. It is still doing the same thing.

    2 votes

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    Need Info  ·  1 comment  ·  Printing  ·  Admin →
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  19. Acrobat Pro DC on Mac OS High Sierra--restore the Print to PDF option.

    Acrobat Pro DC on Mac OS High Sierra--restore the Print to PDF option. Your product is useless to me without it.

    2 votes

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    Need Info  ·  2 comments  ·  Printing  ·  Admin →
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  20. We are unable to create custom paper size to print to pdf files from Autocad Design Review 14

    We are unable to create custom paper size to print to pdf files from Autocad Design Review 14. Paper sizes needed are 12in by 300in or larger

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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