462 results found

1. PDF Maker: New Bug puts <Figure> tags in the wrong reading order

   Affects Windows Office users who use Adobe Acrobat PDF Maker (the Acrobat ribbon) to export PDFs from MS Office apps. Definitely affects US English versions, and may affect other language versions.

   With the recent Acrobat update on either Sept. 12 or Oct. 17, 2023 (Acrobat ver. 23.006.xxxxx with PDF Maker 23 and Library 23.6.136), figures anchored in the Word.docx file do not end up in the correct location in the PDF's tag tree.

   <Figure> tags are scattered randomly throughout the PDF's Tag Tree, sometimes several pages AFTER their anchor point in the Word.docx. Some <Figure> tags do get placed correctly in the Tag Tree, but the majority don't. (See the 3rd photo in the attached test PDF.)

   This is a very OLD bug that has just resurfaced to haunt us again. It was common in all PDFs exported from Word up until about 2015 or so. I don't have a clue why this *&^%$#@! bug is back in PDF Maker.

   Solutions:

   — Do not update Acrobat until Adobe releases a bug fix. And turn off AutoUpdate in your account management.

   — If your Acrobat was updated to version 23.006.xxxxx and now has the bug, then bypass Adobe PDF Maker entirely and use Microsoft's built-in PDF export utility to create accessible PDFs: File / Save As / PDF and check the option to tag the PDF file. This method places the <Figure> tags in the correct location in the Tag Tree. We have a free tutorial about this method at https://www.pubcom.com/blog/tutorials/ms-office/export-pdf/index.shtml

   Note: Sandbox test of Word 365.docx + Exported PDF are attached.

   This bug needs a critical hotfix as soon as possible. It's a lot of labor to locate where the <Figure> was placed in the tag tree and then move it manually into the correct location. On long documents with hundreds of graphics, it takes nearly a day to correct this by hand.

   Affects Windows Office users who use Adobe Acrobat PDF Maker (the Acrobat ribbon) to export PDFs from MS Office apps. Definitely affects US English versions, and may affect other language versions.

   With the recent Acrobat update on either Sept. 12 or Oct. 17, 2023 (Acrobat ver. 23.006.xxxxx with PDF Maker 23 and Library 23.6.136), figures anchored in the Word.docx file do not end up in the correct location in the PDF's tag tree.

   <Figure> tags are scattered randomly throughout the PDF's Tag Tree, sometimes several pages AFTER their anchor point in the Word.docx. Some <Figure> tags do get placed correctly… more

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   11 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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2. Make Accessible PDF's accessible.

   The process to make a PDF accessible is overly complicated and buggy. Usually while doing this, something will go wrong and the only way to fix it is to close the document, open it again, do the same process and hope it works. This process should be as simplistic as possible so everything can be accessible.

   46 votes

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   24 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi Joel,
   We are always working to make it a better of experience for our accessibility customers.
   We’ll be adding the support of Undo/Redo in order panels and Reading Order Tool in our coming releases.
   Can you please tell me why you need the Tags Panel and Reading Order to be merged.

   Thanks
   Rachit.

3. Bug - PDF Tag Panel does not match Reading Order Tool by marking all Tags as Span

   This issue of InDesign and Acrobat incompatibility in regards to Acrobat displaying all spans even when the Reading Order is correct has been around for over two years. We deserve to know what Adobe is doing about it.

   Acrobat Team acknowledges the problem and blames InDesign:

   "It's actually not an Acrobat issue, it's an issue with InDesign and how it's generating the Content that Acrobat is displaying correctly"

   https://forums.adobe.com/message/10005333#10005333

   InDesign Team acknowledges the problem and blames Acrobat:

   "You'd have to talk to the Acrobat team about why they display in the Tags panel the way they do." - Adobe
   https://forums.adobe.com/message/10225230#10225230

   OR

   "Our investigation suggests that the issue lies in the latest update of Acrobat and there is little that can be done at our end to resolve the issue.
   The problem has been communicated to the relevant team.
   In the meanwhile we are closing this thread for InDesign."

   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/33755254-accessible-pdf-exported-from-id-contains-spans-in

   And closes the issue.

   What is Adobe doing to fix this issue? And don’t tell us that it is not a real problem for screen readers because the Tags panel is ok. When a certain government agency reviews files, they just use the Reading Order Tool when they make complaints against people who use your product. These are not the kind of people who will read all these posts of Adobe blaming each other and then saying it does not matter because some screen readers don't use the reading order. Adobe is basically saying that this feature is pointless. If it is pointless remove it or merge it fully with the Tags panel.

   Besides, there is a lot more assistive technology and applications than just JAWS and NVDA that depend on the reading order and reflow being correct.

   What is Adobe doing to fix this span issue?

   And don’t ask me for more info or more files. You have these posts with detailed explanations and you have already acknowledged the problem exists yourselves and acknowledged that you can reproduce it yourselves. And don’t tell us to go to Forums for help. Because they will send us back to UserVoice.

   Thank you.

   This issue of InDesign and Acrobat incompatibility in regards to Acrobat displaying all spans even when the Reading Order is correct has been around for over two years. We deserve to know what Adobe is doing about it.

   Acrobat Team acknowledges the problem and blames InDesign:

   "It's actually not an Acrobat issue, it's an issue with InDesign and how it's generating the Content that Acrobat is displaying correctly"

   https://forums.adobe.com/message/10005333#10005333

   InDesign Team acknowledges the problem and blames Acrobat:

   "You'd have to talk to the Acrobat team about why they display in the Tags panel the way they do." - Adobe
   https://forums.adobe.com/message/10225230#10225230

   … more

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   41 votes

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   21 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I have escalated the issue to the Engineering Team and will get back to you once I get an update on this.

   Thanks
   Rachit

4. Configure Digital Signatures Without Mouse

   The dialog to configure a digital signature currently requires the use of a mouse. If the steps cannot be completed with a keyboard alone, the interface is not accessible.

   Please fix this.

   34 votes

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   7 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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5. Accessibility Requests!!!

   Feature Requests / Bug Reports for the Accessibility features in Adobe Acrobat Pro DC.

   Adobe Acrobat Pro DC (Version 2018.011.20063) on Windows 7 Professional.

   For the Tags panel:
   1. Option to create Lists <L> tags with a set number of List Items <LI> tags instead of one at a time. Time wasted creating one at time.
   2. Option to created tables <Tables> tags with a set number of Rows <TR> tags instead of one at a time. Time wasted creating one at time.
   3. Stop forcing all the Tags folders to all be opened when opening a PDF file! Not efficient if having to reopen a PDF with an extensive Tags structure. These folders need to remain as they were when last saved!

   For the Reading Order Popup menu:
   1. Button to create List Items <LI> and List Body <LBody> for selected text. Currently have to manually change the tag for example <P> to <LBody>. Action Wizard is hit and miss with Lists, so I create from scratch many times.
   2. Button to create Links <Link> for selected text and/or images with a popup box for enter the URL while simultaneously creating its Annotation in the Content panel and in the Tags panel. This would save time.
   3. The Background/Artifact button doesn't work as it should. Items still go to the Tags panel.

   For the Content panel:
   1. Within the Page contents, the option to delete Annotations by selecting it and/or with a right click. This would save time.

   For Adobe Acrobat Pro DC software updates:
   1. Need a way to save my current customized layout so that when the software is updated, it is not lost. Time consuming to recreate with every software update. (iOS and PC).

   Thank you,
   terri@fusiononline.com

   Feature Requests / Bug Reports for the Accessibility features in Adobe Acrobat Pro DC.

   Adobe Acrobat Pro DC (Version 2018.011.20063) on Windows 7 Professional.

   For the Tags panel:
   1. Option to create Lists <L> tags with a set number of List Items <LI> tags instead of one at a time. Time wasted creating one at time.
   2. Option to created tables <Tables> tags with a set number of Rows <TR> tags instead of one at a time. Time wasted creating one at time.
   3. Stop forcing all the Tags folders to all be opened when opening a PDF file! Not… more

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   25 votes

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   5 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I have escalated the request to the higher management and we have kept it in our radar. You may see it in our near releases.

   Thanks
   Rachit

6. F2 should be returned to renaming function

   With the newest update, F2 (used universally for renaming across every other PC/Windows program/functionality) was changed to a help function that brings up an Adobe Internet help site.

   F1 is used universally for help, and no one needs that much access to Adobe help pages.

   F2 should be returned to renaming. Ctrl-F2 is a ridiculous and difficult change for renaming and it's the worst idea ever.

   I remediate hundreds of PDFs for accessibility, and having to make a more complicated keystroke to rename tags is a huge problem.

   22 votes

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   Resolved  ·  6 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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7. Customize keyboard shortcuts

   Like ALL other pro Adobe apps we use, please give users the ability to customize keyboard shortcuts! Thank you.

   20 votes

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   Resolved  ·  19 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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8. Scope and associated header cells in tables should show when you hover over a cell

   It would be amazing if you didn't have to go all the way inside Cell Properties to check and see what a header cell's scope is set as, and what header cells are associated with any given cell in a table. If, once you were already inside Table Editor, that information would be available when you hover over any given cell (could be a feature that can be turned on or off), it would save so much time and effort in a very tedious job.

   When a table is really large or complicated, it can be easy to lose your place when assigning associated headers and scope, and it would be a huge timesaver/help to have this info available on a hover-over.

   Thanks for listening!

   It would be amazing if you didn't have to go all the way inside Cell Properties to check and see what a header cell's scope is set as, and what header cells are associated with any given cell in a table. If, once you were already inside Table Editor, that information would be available when you hover over any given cell (could be a feature that can be turned on or off), it would save so much time and effort in a very tedious job.

   When a table is really large or complicated, it can be easy to lose your… more

   15 votes

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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   Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thank you for connecting with us. I have shared your concern with the higher management. I’ll update you on the request one I receive a response.

   Meanwhile, check out the new features on latest version of Acrobat Pro DC.

   Thanks
   Rachit

9. More Options for Accessibility Tables

   Create 508 compliant PDF documents frequently that need to be passed. These documents more than not have several lengthy tables. These documents also come from different people using different software and versions. And more than not these tables need to be rebuilt. Would love to have the option to create tables in the Tags sidebar from scratch where you can at the same time specify how many TR, TH, and TD and in a certain order. Right now I can only add them one at a time. Also, if there is a way to remove the hard setup of tables. Sometimes there is only one error where a TD is split into two when it should only be one. When I combined the cells, I then get a Regularity error even though the table is setup perfectly like a grid. In this case, I have to completely rebuild the table from scratch to remove the error. Hope in the next few updates, Adobe can add some more of these options for Accessibility tables.
   Thank you.

   Create 508 compliant PDF documents frequently that need to be passed. These documents more than not have several lengthy tables. These documents also come from different people using different software and versions. And more than not these tables need to be rebuilt. Would love to have the option to create tables in the Tags sidebar from scratch where you can at the same time specify how many TR, TH, and TD and in a certain order. Right now I can only add them one at a time. Also, if there is a way to remove the hard setup of tables.… more

   15 votes

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10. Accessibility Checker to check at WCAG in line with PAC3 App checker

    We are continually getting issues with compliance and the Adobe PDF Checker is not being stringent enough. We have created PDFs that are given a clear bill of health using the Adobe checker but our web team use the PAC3 app to verify and they fail on many levels. We would like Adobe to improve the checker to a similar standard so it then complies with legislation for public service bodies in the United Kingdom. Also, as we use Macs most other checkers are PC only so a level playing field would be immensely helpful. Thanks.

    14 votes

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    4 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thanks for contacting us. Can you please provide some sample files with the PAC3 checker results so that we can check the difference and proceed accordingly.

    Thanks
    Rachit

11. PUT THE TOOLS BACK THE WAY THEY WERE.

    Put the ******* toolbars back. Move the Left sidebar BACK onto the right side. Put the right sidebar BACK onto the left.

    Stop ******* with things that aren't broken. It makes me hate your products more than I already do. Knock it off, and stop breaking **** that doesn't need to break just so you can keep your miserable jobs.

    13 votes

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12. Latest Acrobat Reader JUST SUCKS

    the look and feel with your latest acrobat reader just sucks ... in previous versions i was able to configure my tool-bar

    for example add advanced search to the tool bar so i can access it just using one click, now i have click 3 times

    same with lots of others usefull functions i am working with on a daily basis

    you took them all away for me and millions of other users

    what a waste of our time

    at least give us the option to decide what we want to have in the toolbar and what not

    this is just stupid

    the look and feel with your latest acrobat reader just sucks ... in previous versions i was able to configure my tool-bar

    for example add advanced search to the tool bar so i can access it just using one click, now i have click 3 times

    same with lots of others usefull functions i am working with on a daily basis

    you took them all away for me and millions of other users

    what a waste of our time

    at least give us the option to decide what we want to have in the toolbar and what not

    this is… more

    13 votes

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13. Can't Find First/Last Page Buttons

    Where are those buttons hiding now? There should be buttons to take you to the first or last page of a document. Previously you had to turn them on, but I can't find where to turn them on now with this awful UI. Someone mentioned finding a way to put it back to the old UI, how is that done?

    12 votes

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14. Constantly freezes and crashes

    Adobe constantly crashes and freezes. I pay for a subscription and I am very very close to canceling it. It is ridiculous that I can't even do my job and pay out the *** for something that doesn't work. VERY FRUSTRATED!

    12 votes

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15. Fix the FIX tool for Artifacting

    When you have elements with no alt-text you get accessibility errors when running the checker. However, if you right click on the error and choose "fix" and walk through the items and mark them as decorative, instead of actually making them an artifact it simply changes the tag to "Artifact" which is not a valid tag and creates other errors. You then have to go in and properly designate the objects as Artifacts properly for the other errors to go away. VERY Frustrating. Come on Adobe Acrobat!

    This is a repeatable condition and needs to be fixed immediately please!

    Setting something as an artifact is a state and not a valid tag in the tags tree. Very frustrating that one tool designed to fix an issue actually creates other issues.

    https://youtu.be/cLpXgisBgeg

    When you have elements with no alt-text you get accessibility errors when running the checker. However, if you right click on the error and choose "fix" and walk through the items and mark them as decorative, instead of actually making them an artifact it simply changes the tag to "Artifact" which is not a valid tag and creates other errors. You then have to go in and properly designate the objects as Artifacts properly for the other errors to go away. VERY Frustrating. Come on Adobe Acrobat!

    This is a repeatable condition and needs to be fixed immediately please!

    Setting… more

    11 votes

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    3 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thank you for contacting us. I have raised the issue with the engineering team. We have kept it our radar and will be fixing it in the near future.

    Meanwhile I would suggest you to use Reading Order tool to mark the Figure as Artifact for fixing the issue.

    Please update to the latest version of Acrobat Pro DC to experience new features.

    Thanks
    Rachit

16. Hyperlinks Spanning Multiple Lines

    Hyperlinks that span more than one line create multiple OBJR tags.
    Reproduce: Create file in InDesign with links that span more than one line. Export to PDF/open with Acrobat. Find tag. Link will have two OBJR tags (or more if the link spans more than two lines). This is a bad experience for users of assistive technologies.
    Sometimes manually fixing tags (deleting old links and creating new OBJR tag) isn't sufficient and designer has to resort to editing in the content pane or even using the Actual Text override to get the link to be read by assistive technology properly.
    Please fix so that links that span multiple lines only have one tag.

    Hyperlinks that span more than one line create multiple OBJR tags.
    Reproduce: Create file in InDesign with links that span more than one line. Export to PDF/open with Acrobat. Find tag. Link will have two OBJR tags (or more if the link spans more than two lines). This is a bad experience for users of assistive technologies.
    Sometimes manually fixing tags (deleting old links and creating new OBJR tag) isn't sufficient and designer has to resort to editing in the content pane or even using the Actual Text override to get the link to be read by assistive technology properly.… more

    11 votes

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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    As we checked on our side, this issue is related to the tagging functionality in InDesign. Please log the issue with them.

    Thanks
    Rachit

17. Losing german äüö (Umlauts) and letters in the Structure Tree when using "Add Tags to Document" in Adobe Acrobat DC

    1. Brief Title

    Losing german äüö (Umlauts) and letters in the Structure Tree when using "Add Tags to Document" in Adobe Acrobat DC (previous operation Number ADB-3207012-T1M7) German Language Problem?

    1. Steps to reproduce the issue

    Export a text document with german words that contain german umlauts (äöü), e.G.: "für, können, öfter, mögen" as a PDF without tags from InDesign or Word
    Open the file in Acrobat DC
    Go to "Tags" and open the little menu and choose "Add Tags to Document"
    After the Structure Tree was created — save and close
    when you open the document again in Acrobat DC and you can take a look at the tags in the Structure Tree and see that the letters are missing in the tags. Not only the umlauts but sometimes accompanying letters aswell
    Examples: "für" -> "fr"; "können" -> "knen"
    Conclusion: blind people can't read these anymore and the document is not accessible anymore!

    The problem doesn't exist in Acrobat X and Acrobat XI.
    The problem occurs with any font and all operating systems.
    The problem was already documented with video and example-documents with the operation Number ADB-3207012-T1M7.

    1. Operating system

    The error occurs in all operating systems.

    1. Expected results

    Loss free texts in the Structure Tree with umlauts and all other letters so that the docment can be read by screen-readers.

    1. Observed result

    Missing letters in the Structure Tree after using "Add tags to Document" mainly in combination with Umlauts äöü and umlaut-ligatures.

    1. Brief Title

    Losing german äüö (Umlauts) and letters in the Structure Tree when using "Add Tags to Document" in Adobe Acrobat DC (previous operation Number ADB-3207012-T1M7) German Language Problem?

    1. Steps to reproduce the issue

    Export a text document with german words that contain german umlauts (äöü), e.G.: "für, können, öfter, mögen" as a PDF without tags from InDesign or Word
    Open the file in Acrobat DC
    Go to "Tags" and open the little menu and choose "Add Tags to Document"
    After the Structure Tree was created — save and close
    when you open the document again in Acrobat DC and… more

    • 

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    11 votes

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    Started  ·  14 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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18. User- Friendly Accessibility Tagging

    Please change the way Adobe Acrobat does the reading order so that the tags in the tags pane will automatically correspond to the order in the Touch- up reading order pane.
    Also please make it easier to tag links - when I try to tag links it doesn't work right. Please consider creating a version of Adobe Acrobat that makes it easy to comply with Section 508 as described at Section508.gov. Dealing with the tags pane is a nightmare and also the unmarked annotations issue and other issues are a nightmare and don't fix easily. Please make this easier to use so the people will be more cooperative about complying with Section 508. Thanks.

    Please change the way Adobe Acrobat does the reading order so that the tags in the tags pane will automatically correspond to the order in the Touch- up reading order pane.
    Also please make it easier to tag links - when I try to tag links it doesn't work right. Please consider creating a version of Adobe Acrobat that makes it easy to comply with Section 508 as described at Section508.gov. Dealing with the tags pane is a nightmare and also the unmarked annotations issue and other issues are a nightmare and don't fix easily. Please make this easier to… more

    11 votes

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    4 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Feel free to contact us incase you have any concerns.

    Thanks
    Rachit

19. update from ****

    The new update is an absolute disaster. You should fire whoever decided to sodomize the menu and annihilate the usability of adobe. I will be forced to abandon this piece of junk if you insist on this insult.

    10 votes

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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20. I am over 70 and still active on line. Could you please grant me a senior discount for use of your Adobe Pro or Standard?

    I am over 70 and still active on line. Could you please grant me a senior discount for use of your Adobe Pro or Standard

    9 votes

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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