32 results found

1. Internet Explorer crashes on AcroPDFImpl.dll randomly

   Within our company we use Adobe Acrobat Pro DC (currently 15.020.20042). About 140 employees are having issues with random crashing Internet Explorer when using a web application with PDF's Crashes are appearing to be random about 3-5 times per day.

   The exact message is:

   Name of the application with errors: iexplore.exe, version: 11.0.9600.18666, timestamp: 0x58f30f27
   Name of the module with errors: AcroPDFImpl.dll, version: 15.20.20042.8920, timestamp: 0x5811d3ec
   errorcode: 0xc0000005
   faultoffset: 0x00005c89
   Id of proces with error: 0x1274
   Starttime of the application with error: 0x01d2e023792e665b
   Path to application with error: C:\Program Files\Internet Explorer\iexplore.exe
   Path to module with error: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDFImpl.dll
   Rapport-id: 86517124-4c49-11e7-ba88-b8aeed76eecd

   What we have done so far:
   - Updated Acrobat Pro to the newest patch level (17.012.20095) This lowers the times the crashes occur to about 2-3 times per day.
   - Removed and reinstalled the client software. This has no effect.
   - Removed the user profile from the computer and let the user log on with a clean profile. This did not resolve the issue.
   - Tested Acrobat on a system with no policies, disabled Internet Explorer Protected mode and disabled protected mode in Acrobat. None of these fixes helped.
   - Testing with Acrobat Pro XI does NOT resolve in a crashing Internet Explorer and the software works without flaws. This will not be an option because of the ending support for XI products from Adobe.
   - Testing with Mozilla Firefox with Acrobat Pro DC (15.020.20042 and newer) results in a situation that will NOT crash Internet Explorer. Adding another browser to the system is configured a security risk and could be chosen as a work around when no solution will be provided on short notice.

   The possible suspect I have is the XFA functionality within Acrobat (or the web plugin). This explains the fixes of XFA functionality in the 17.012.20095 update and the lower crash rate. Also testing the functionality with another browser that uses another Acrobat plugin (I assume this is another plugin or method that is calling the plugin) For viewing PDF in Firefox the native PDF viewer is used.

   Kind regards,
   Pieter

   Within our company we use Adobe Acrobat Pro DC (currently 15.020.20042). About 140 employees are having issues with random crashing Internet Explorer when using a web application with PDF's Crashes are appearing to be random about 3-5 times per day.

   The exact message is:

   Name of the application with errors: iexplore.exe, version: 11.0.9600.18666, timestamp: 0x58f30f27
   Name of the module with errors: AcroPDFImpl.dll, version: 15.20.20042.8920, timestamp: 0x5811d3ec
   errorcode: 0xc0000005
   faultoffset: 0x00005c89
   Id of proces with error: 0x1274
   Starttime of the application with error: 0x01d2e023792e665b
   Path to application with error: C:\Program Files\Internet Explorer\iexplore.exe
   Path to module with error: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDFImpl.dll
   Rapport-id:… more

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   Declined  ·  Soumik responded

   Closing as no response received.

2. Safari 12 version doesn't support NPAPI Plugin, which is causing the problem to the forms/applications made in ADOBE DC.

   Safari 12 version doesn't support NPAPI Plugin, which is causing the problem to the forms/applications made in ADOBE DC.

   The Forms with the added design (EG: Buttons and fields) are not visible when opened in using Safari 12 version.

   Please investigate this on priority, as it will impact the big number of users using SAFARI Browsers.

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3. Insufficient data for image in Internet Explorer

   I am working on a software that generates PDF using ABBYY FineReaderEngine 11 and presents those PDFs to the users in Internet Explorer. The image compression algorithm used is JP2K.

   Some of the PDFs generated are sending the error "Insufficient data for image". The problem can occur on very precise document (as for the example file attached), but also in a random way on other non specific documents. It is really hard to determine if it is created by a certain type of document.

   Our users are using Adobe Acrobat Standard 11.0.20 with Internet Explorer 11.0.9600.18665CO (Adobe plugin version : 11.0.14.16)

   I tried the last DC version of Adobe Acrobat and the last Acrobat Pro 2017, the problem is the same.

   The only solution I found, and that seems to work, is downgrading to the 11.0.18 version of Acrobat. But this not a good solution.
   Also, an other PDF reader like FoxitReader, works with no problem at all.

   Can someone from Adobe tell me if the problem is a file specific problem, or a real bug in adobe reader ?
   What has changed since the 11.0.18 version that generated this very annoying problem ?

   Thank you in advance.

   I am working on a software that generates PDF using ABBYY FineReaderEngine 11 and presents those PDFs to the users in Internet Explorer. The image compression algorithm used is JP2K.

   Some of the PDFs generated are sending the error "Insufficient data for image". The problem can occur on very precise document (as for the example file attached), but also in a random way on other non specific documents. It is really hard to determine if it is created by a certain type of document.

   Our users are using Adobe Acrobat Standard 11.0.20 with Internet Explorer 11.0.9600.18665CO (Adobe plugin version :… more

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   Declined  ·  Soumik responded

   Due to lack of response we are closing this.

4. I do not like opening files in a browser

   Open files in your full program as before

   2 votes

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5. Acrobat Firefox Addon Causing Bug Problems 18.0.9

   Acrobat 18.0.9 addon in Firefox 62 (Win 10 Pro) is causing web pages to lose screen elements (missing push buttons, mostly). Many, many web pages impacted. When I disable Acrobat add-on in Firefox, and restart Firefox, all pages display properly. I've attached a screen-shot showing a web page with Acrobat add-on active (page is missing a push button), and the same page with Acrobat addon disable (button displays correctly).

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   Declined  ·  Soumik responded

   Due to lack of clarity we are closing this.

6. Default browsing top to bottom is not neutral.

   Default browsing method is from past, text roll what was used in churches and squeres for the news and informing new things, laws etc.
   For arabic text bacward and reguar browsing method, horisontal, it can be used mouse too but easyly by arrow keys. Now horisontal and vertical are mixup, it causes disfunktion in brain, when you read a book you say forward but in computer you say down, it doesent make sense because in european culture down is back and up is forward, how we understand things. Past is left and future right, at computer same book is backward: future down like we would be falling, and past up, when in reality past is down underground and we buld top of that to the grond, rare that future would be understood going down throug the ground. Thsi is big problem, philosophical and you have key postion to fix it. Book and computer has to be united now it is chagin our thinking contrary to reality.

   Default browsing method is from past, text roll what was used in churches and squeres for the news and informing new things, laws etc.
   For arabic text bacward and reguar browsing method, horisontal, it can be used mouse too but easyly by arrow keys. Now horisontal and vertical are mixup, it causes disfunktion in brain, when you read a book you say forward but in computer you say down, it doesent make sense because in european culture down is back and up is forward, how we understand things. Past is left and future right, at computer same book is backward:… more

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   Declined  ·  Soumik responded

   Due to lack of clarity we are closing this.

7. Bug: ActiveX control sometimes shows wrong font

   Sometimes when loading a PDF into the ActiveX control it never seems to load the fonts. This only seems to happen when loading a PDF immediately after initializing the control but never for subsequent loads.

   The issue happens with a lot of different PDFs, some more often than others. It happens fairly often with the attached pdf.

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   2 votes

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8. AccessViolation exception in Acrobat!DllCanUnloadNow, assembly v15.6.30417.5399

   AccessViloation exception in Acrobat!DllCanUnloadNow, file version 15.6.30417.5399

   Windows 7 Version 7601 (Service Pack 1) UP Free x86 compatible

   native call stack:

   0:007> kbL100
   ChildEBP RetAddr Args to Child
   
   WARNING: Stack unwind information not available. Following frames may be wrong.
   0a8ef3d4 0ab01f97 0a8ef420 0a98911e 069a17b8 Acrobat!DllCanUnloadNow+0xd3a6
   0a8ef3dc 0a98911e 069a17b8 55ce9cab 10197ad8 Acrobat!CTJPEGDecoderReadNextTile+0x75997
   0a8ef420 0a988a95 00007ce2 55ce9c03 00007ce2 Acrobat!DllCanUnloadNow+0x222af
   0a8ef488 0a9888cd 55ce9c3b 00000000 08855cb0 Acrobat!DllCanUnloadNow+0x21c26
   0a8ef4b0 0a91ede0 000004d3 00000000 0a91e956 Acrobat!DllCanUnloadNow+0x21a5e
   0a8ef4c4 755162fa 000104da 00000113 000004d3 Acrobat!AcroWinBrowserMain+0x5958
   0a8ef4f0 75516d3a 0a91e956 000104da 00000113 user32!InternalCallWinProc+0x23
   0a8ef568 755177c4 069d7a7c 0a91e956 000104da user32!UserCallWinProcCheckWow+0x109
   0a8ef5c8 7551788a 0a91e956 00000000 0a8ef64c user32!DispatchMessageWorker+0x3bc
   0a8ef5d8 0a9882ad 0a8ef5fc 55ce9ec7 0c100f30 user32!DispatchMessageW+0xf
   0a8ef64c 0a98810c 55ce9e0f 0c100f30 087dbfd0 Acrobat!DllCanUnloadNow+0x2143e
   0a8ef684 0a9192e9 55ce9e67 61a46ede 08851bc8 Acrobat!DllCanUnloadNow+0x2129d
   0a8ef6ec 0a9194a0 0a8f0000 00000000 08851bc8 Acrobat!UseClientHeap+0x5bb
   *** ERROR: Symbol file could not be found. Defaulted to export symbols for AcroPDFImpl.dll -
   0a8ef70c 527a779a 0a8f0000 00000000 08851bc8 Acrobat!AcroWinBrowserMain+0x18
   0a8efea4 75b1338a 087ef872 0a8efef0 77589f72 AcroPDFImpl!DllUnregisterServer+0x1c396
   0a8efeb0 77589f72 087ef872 79c31f89 00000000 kernel32!BaseThreadInitThunk+0xe
   0a8efef0 77589f45 527a7442 087ef872 00000000 ntdll!_RtlUserThreadStart+0x70
   0a8eff08 00000000 527a7442 087ef872 00000000 ntdll!RtlUserThreadStart+0x1b

   AccessViloation exception in Acrobat!DllCanUnloadNow, file version 15.6.30417.5399

   Windows 7 Version 7601 (Service Pack 1) UP Free x86 compatible

   native call stack:

   0:007> kbL100
   ChildEBP RetAddr Args to Child
   
   WARNING: Stack unwind information not available. Following frames may be wrong.
   0a8ef3d4 0ab01f97 0a8ef420 0a98911e 069a17b8 Acrobat!DllCanUnloadNow+0xd3a6
   0a8ef3dc 0a98911e 069a17b8 55ce9cab 10197ad8 Acrobat!CTJPEGDecoderReadNextTile+0x75997
   0a8ef420 0a988a95 00007ce2 55ce9c03 00007ce2 Acrobat!DllCanUnloadNow+0x222af
   0a8ef488 0a9888cd 55ce9c3b 00000000 08855cb0 Acrobat!DllCanUnloadNow+0x21c26
   0a8ef4b0 0a91ede0 000004d3 00000000 0a91e956 Acrobat!DllCanUnloadNow+0x21a5e
   0a8ef4c4 755162fa 000104da 00000113 000004d3 Acrobat!AcroWinBrowserMain+0x5958
   0a8ef4f0 75516d3a 0a91e956 000104da 00000113 user32!InternalCallWinProc+0x23
   0a8ef568 755177c4 069d7a7c 0a91e956 000104da user32!UserCallWinProcCheckWow+0x109
   0a8ef5c8 7551788a 0a91e956 00000000 0a8ef64c user32!DispatchMessageWorker+0x3bc
   0a8ef5d8 0a9882ad 0a8ef5fc 55ce9ec7 0c100f30 user32!DispatchMessageW+0xf
   0a8ef64c… more

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   Declined  ·  Soumik responded

   Closing as no response received.

9. SAP 7.40 unexpectedly crashes and closes when opening/viewing PDF file(s).

   When opening PDF attachments in SAP 7.40, SAP unexpectedly closes or crashes the application. You must then relaunch SAP and start over. Sometimes it's able to view without crashing SAP. Any ideas would be greatly appreciated.

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10. Adobe Acrobat Reader has an issue viewing some pages in a pdf.

    Here are some results when I try to access some pages in a PDF document. Adobe Acrobat and Mozilla Firefox have the same issue whereas Google Chrome doesn't. Here is the file I used for the test https://www.gceguide.xyz/files/e-books/a-level/Cambridge%20International%20AS%20and%20A%20Level%20Biology%20Coursebook.pdf

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    Declined  ·  Soumik responded

    Closing as no response received.

11. Firefox 52.0 - Rechnungen werden in der Vorschau nicht mehr angezeigt

    with latest firefox 52.0 security update from march 2017, using my adobe cloud customer center webpage for example wanting to access and view and print my monthly adobe invoice, i am no longer offered to see the actual invoice pdf, or actually the kind-of plugin mechanism to display that pdf file inside the firefox browser has been technically deprecated or changed or disabled by mozilla (firefox creators) and thus i cannot even see or download or trigger my monthly invoice in my customer center at adobe.com. Please fix this technical shortcoming or actually complete lack of functionality now. Using windows7, firefox 52.0, 32bit firefox, 64bit windows7 pro. thank you. regards. NO.

    with latest firefox 52.0 security update from march 2017, using my adobe cloud customer center webpage for example wanting to access and view and print my monthly adobe invoice, i am no longer offered to see the actual invoice pdf, or actually the kind-of plugin mechanism to display that pdf file inside the firefox browser has been technically deprecated or changed or disabled by mozilla (firefox creators) and thus i cannot even see or download or trigger my monthly invoice in my customer center at adobe.com. Please fix this technical shortcoming or actually complete lack of functionality now. Using windows7,… more

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12. moo

    mooooooooooooooooooooooooooooooooooooooooooooooooooo

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13. Firefox addon failing to convert

    Hello, I recently installed the Acrobat Firefox add on. Here are the issues:

    1. it take an enormous amount of time for the conversion process to complete

    2. As you will see in the attached screencast, the "open pdf in acrobat" option is turned off, yet acrobat application opens anyway. either way, you will see that i'm logged into the account and logged in to the document icloud.

    3. conversion fails.

    3

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    Declined  ·  Soumik responded

    Duplicate

14. Subwindow

    When reading a pdf document, one some time need to go back and forth to check definitions, tables, figures, etc. And it's pretty troublesome to do so. It'd be great if we can have a subwindow for looking up things without affecting the current reading process. It'd be greater, if you can open the subwindow directly from 'ctrl+F'.

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15. Make ADOBE DC PRO compatible with internet explorer - it is not

    Make ADOBE DC PRO compatible with internet explorer - it is not
    we have to go on chrome to deal with Adobe - keep us on one platform

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    Closing as no response received.

16. I'm a lawyer, all lawyers across the US are required to use internet explorer -we can't use chrome- to file with the efile system

    I'm a lawyer, all lawyers across the US are required to use internet explorer -we can't use chrome- to file with the efile system
    yet ADOBE requires chrome, you need to make i.e. compatible because we CANNOT use Chrome to file with all the courts across the US. Also, your telephone system NEVER STATES DC PRO, I have a subscription that I pay a fortune for - I don't want to hear about all the others, I am not a tech professional, I am a lawyer, - I just need help on DC PRO and I do not even know if it is ADOBE or a different category, I just need a good PDF system, quit confusing us.

    I'm a lawyer, all lawyers across the US are required to use internet explorer -we can't use chrome- to file with the efile system
    yet ADOBE requires chrome, you need to make i.e. compatible because we CANNOT use Chrome to file with all the courts across the US. Also, your telephone system NEVER STATES DC PRO, I have a subscription that I pay a fortune for - I don't want to hear about all the others, I am not a tech professional, I am a lawyer, - I just need help on DC PRO and I do not even know… more

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    Closing as no response received.

17. HIGHLITER TOOL - HOW TO I GET IT TO WORK?

    Sometimes the highliter tool is on the toolbar when I open a PDF, but I need to find a reliable way to start it up and make it stay on the toolbar - I have read all the suggestions, tried all the directions, but it's really hit and miss - 12 years (before I started buying a subscription to Adobe Acrobat Pro), the highliter tool was always on the toolbar on free download of Adobe Reader. But I haven't been able to access / use it in past 4 years. ?????

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    Closing as no response received.

18. Acrobat PDF browser plug-in is missing

    I have Adobe Acrobat DC only and I continually receive this error message:

    The Acrobat PDF browser plug-in is missing. Please reinstall Adobe Acrobat or Adobe Acrobat Reader to fix this problem.

    Please help me fix this issue.

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    Closing as no response received.

19. Internet Explorer crashes when viewing a PDF on a webpage

    There is a Bug on the latest version and Internet explorer 11 where you are unable to view PDFs on a webpage using Internet explorer. Event Viewer Shows the Faulty Module as acrord32.dll

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    Declined  ·  Soumik responded

    Closing as no response received.

20. Random Minimizing Overlay

    I am running the Adobe Suite on a Mac Pro.

    After maximizing Adobe Acrobat with a PDF I'm interested in reading, I usually go and browse the internet (Google Chrome). While browsing, Acrobat will randomly minimize and lay over my browser. In order to remove it, I have to re-maximize. I'm not sure why it does this.

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    1 comment  ·  Browser  ·  Delete…  ·  Admin →
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    Declined  ·  Soumik responded

    Closing as no response received.