523 results found

1. Better update UX

   Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire computer and stop everything that they're working on just to update a PDF editor. I'm unclear on why Acrobat even needs a full restart to update, but if it does, it should at least warn me that it's going to do something so drastic.

   Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire… more

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   Under review  ·  AdminKaran Malik (Admin, Adobe) responded

   Hi,

   Thanks for your suggestion. This is being worked upon to reword this dialog and button labels.

   Thanks,
   Karan

2. EDit PDF popup

   Each time I open a pdf document sent to me by my publishers, a pop-up dialbox comes saying EDIT PDF with the option ADD I don;t want this; besides, it costs money, I'm broke. How can I get rid of this unsolicited horesment? no unsubscribe!

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3. Format Option to edit/add Lists and bullets in Classic DC Pro

   Format Option to edit/add Lists and bullets in Classic DC Pro - the same feature that Continuous DC Pro has.

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4. I have had the most unimaginably bad customer experience today with you products.

   I have had the most unimaginably bad customer experience today with you products. I bought a new computer (MacBook) and attempted to load the software I purchased in 2015. For the last 8 hours I (or one of our people here at our company) have been trying to contact you or work through your chat capability or simply follow some instructions (not findable) to complete this simple task. No success. Could you please have someone contact me as soon as possible.

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5. Adobe won't let me save this pdf: myfile 7.14.17. I get an "Access Denied" message. Never had this issue before lst update.

   Why can I no longer save a pdf as 7.14.17? I get "Access Denied " error message. I have to call it: July 14 2017. Never had this before last update.

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   Under review  ·  Pratyush Dhoundiyal responded

   Hi Mike,

   We couldn’t reproduce the issue in house. Can you share the version of Acrobat you are using.

6. Acrobat Pro lags when open PDF for first time. Is this internet related? If so how do I switch off?

   Acrobat Pro lags when open PDF for first time. Is this internet related? If so how do I switch off?

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   Under review  ·  Pratyush Dhoundiyal responded

   Can you share your machine details alongwith the Acrobat version.

7. Acrobat Pro DC Needs Better ERROR Messages

   I'll first give an example then explain why Acrobat Pro DC needs better error messages.

   We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

   Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

   Sometimes something goes wrong when editing the PDF.
   For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

   This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day...

   The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem.

   What would be better would to give an option to the user ignore the error and keep processing the rest of the document. OR process the entire document and generate a report of pages that contained errors so the user could then attempt to go and repair those pages.

   Ok so hold on because this gets better...

   So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
   Then we get the error: "An incorrect structure was found in the PDF."

   Ok well what now? Where is the option to repair the structure of the PDF?? Or at least tell the user what part of the structure was incorrect.

   Ok so now I guess we'll export the whole thing to PostScript and run it through Acrobat Distiller DC and rebuild the PDF with the Standard profile.
   Which still gives us the same errors! So the only option we are left with is rebuilding the entire PDF from the ground up which can take days...

   I understand that the Adobe Support Community can't really change the future of Adobe products but I am hoping this post will eventually make it to the developers at Adobe who might add just a few lines of code to tell me on which page the "A number is out of range." It would be very helpful.

   Acrobat Pro DC is a great product but when things go wrong it doesn't seem to handle errors very well.
   Please build-in PDF document error recovery or at least give the end-user a little more information to help them fix the problems. This is a "Pro" product.

   Thanks for your time. I hope this reaches the right people.

   I'll first give an example then explain why Acrobat Pro DC needs better error messages.

   We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

   Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

   Sometimes something goes wrong when editing the PDF.
   For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

   This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds… more

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8. It would be of great help adding a "Technical Drawing Border" in Tools

   When I make a technical drawing and save it on PDF I usually go to tools and add a rectangle as a basic border. It would be great and very helpful having an option for adding a technical drawing border instead of a simple rectangle (see attached sample)/

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9. Acrobat Pro arbitrarily changes form field types after crash

   First my suggestion for Acrobat Pro is work more painstakingly or stock up staff! The CC costs a bunch of money and when working with it, it shows that it doesn't function as sufficient as is should. Especially when it comes to creating/editing more advanced interactive PDFs with Acrobat Pro. The possibility to do that basically is a very mighty and good feature but it doesn't runs as stable as it should.

   In my opinion there could/should be a standalone software thats reduced to interactive/form field and layout functions (comparable: InDesign) only. Acrobat Pro is packed full with lots of features and often many of them feel (maybe therefore) like a compromise.

   Recently I noticed a lot of bugs, but so far I didn't took my time to report one of them. Today I want to start with it.

   To my bug:

   Acrobat seems to randomly change the type of my form fields.

   I'm working on a PDF questionaire with about 70 pages. The PDF doesn't only consists of text/input fields it also has buttons that enable the users to navigate to different sites. While working on this today Acrobat for Mac suddenly got stuck.

   I wanted to set an action of a field to "show/hide a field", after i chosed this action from the list the software got stuck. The mac umbrella kept spinning and the software didn't reacted until I force-closed and restarted it.

   After the restart I glanced through some navigation fields that I edited before. They were configured as normal buttons with a "go to page X" action. In the form field overview/list on the right I noticed that they (only some) changed their type from "OK/button" to a checkbox/checkfield - which is some kind of weird. Nevertheless their configured action kept unchanged but after clicking and coming back to the page where they're placed, they appear as a checked checkbox.

   In Acrobat Pro there is a lot of what normal users/customers would call "randomness" in its behavior. I'm sure there are very complex dependencies behind these problems but for the user it simply feels not
   incomprehensible and unsatisfactory.

   At least I can speak for me. I'm often very frustrated, when working with Acrobat Pro on interactive PDFs because the idea of being able to do so is basically great and in other aspects the software already is a good product.

   First my suggestion for Acrobat Pro is work more painstakingly or stock up staff! The CC costs a bunch of money and when working with it, it shows that it doesn't function as sufficient as is should. Especially when it comes to creating/editing more advanced interactive PDFs with Acrobat Pro. The possibility to do that basically is a very mighty and good feature but it doesn't runs as stable as it should.

   In my opinion there could/should be a standalone software thats reduced to interactive/form field and layout functions (comparable: InDesign) only. Acrobat Pro is packed full with lots of… more

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10. Please add a feature allowing the update of a PDF portfolio

    See the heading. How can I update the portfolio index when I have deleted a file from the portfolio?

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    Under review  ·  mrraj@adobe.com responded

    Hi victorm28962446,

    When you delete any file from portfolio, the portfolio index or File list in portfolio get updated automatically, you just need to save the changes made by you.

    Hope this will help.

    Thansk,

11. "acrobat scaling between multiple screens"

    See this thread - same problem but on windows 7

    https://forums.adobe.com/thread/2178459

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12. Adobe cna't find TimesNewRomanPMST Font

    When I open PDFs wit the Font I get the message above.

    No problem in Adobe 11 Pro

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13. Crashes trying to bring panels to second monitor.

    Acrobat DC on an iMac with 4k retina display with a second monitor attached.
    When I try to bring a panel, such as the Pan & Zoom panel, onto the second monitor, first of all, it doesn't show up on the second panel. I moved it off the first monitor and the part that should show up on the 2nd monitor doesn't show up.

    When I move the pane fully onto the 2nd monitor, instantly Adobe Acrobat DC crashes.

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14. File not viewing correctly in Acrobat XI

    When opening certain pdf files, the screen preview is not correct. The background "disappears". Sometimes though, the background will still print but sometimes it does not. I am on Mac in system Sierra and have tried these files on multiple computers including a pc, with extensions off etc. and always that same result. What I see is not what I get. If I place the pdf file in InDesign it will preview correctly and also export correctly so something InDesign does corrects the problem. I am attaching a file to demonstrate the issue.

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15. The **** popup ad window

    Get rid of it!!!!!!!!!!!!

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16. Bug - Acrobat Preflight Fixup Transparency Flattening introduces extreme JPG artifacts

    When using the Flatten Transparency Preflight Fixup, transparent images that are flattened are heavily compressed, introducing extreme JPG artifacts and banding in smooth gradients.

    This does not match flattening out of Indesign or Illustrator or using the Flattener in the Acrobat Print Production tools. We would expect to get the same results with the Preflight fixup that would be produced with other flattening methods.

    See attached with examples of original unflattened art, art flattened with Acrobat Print Production and Acrobat Preflight fixup.

    Preflight produces a severely degraded image with visible banding and large artifacts that aren't visible on the other two blends.

    Produced using Mac OS X, and Acrobat DC and XI. Source files came from Illustrator CC 2017 and InDesign CC 2014.

    PDFs were exported as PDF X4 if left unflattened when PDF was made or PDF X1a if flattened during PDF generation out of the source application.

    When using the Flatten Transparency Preflight Fixup, transparent images that are flattened are heavily compressed, introducing extreme JPG artifacts and banding in smooth gradients.

    This does not match flattening out of Indesign or Illustrator or using the Flattener in the Acrobat Print Production tools. We would expect to get the same results with the Preflight fixup that would be produced with other flattening methods.

    See attached with examples of original unflattened art, art flattened with Acrobat Print Production and Acrobat Preflight fixup.

    Preflight produces a severely degraded image with visible banding and large artifacts that aren't visible on the other… more

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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for reporting the issue. Our team is looking into it.

17. CREDIT CARD REGISTRATION PROCEDURE

    THE BUG IS THAT THE CREDIT CARD REGISTRATION PROCEDURE CANT ACCEPT MY POSTAL CODE 16777 FROM GREECE AND I CAN'T FINISH THE PROCESS.

    THANK YOU

    ATHANASIOS ZAFIRIS

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18. https://www.consumeraffairs.com/computers/adobe.html

    https://www.consumeraffairs.com/computers/adobe.html

    Adobe needs to read and rect to this.

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19. Direct ink feature available in student/teacher version of adobe acrobat pro dc

    I had been using the trial version for Adobe acrobat pro dc and really liked the feature where when i was using the program on my surface pro it automatically detected that i was using the microsoft pen and i could just write on the pdf's. I purchased the student version of the program and when i went to do the same thing and it did not work. I contacted your customer service and the person said the feature was not available on the version i purchased and that i would have to buy a subscription to get that feature. I only purchased the program because i really liked the auto feature for the pen. Is it possible to have your direct ink feature available in an update for students and teachers who are using your software and would really benefit for this feature?

    I had been using the trial version for Adobe acrobat pro dc and really liked the feature where when i was using the program on my surface pro it automatically detected that i was using the microsoft pen and i could just write on the pdf's. I purchased the student version of the program and when i went to do the same thing and it did not work. I contacted your customer service and the person said the feature was not available on the version i purchased and that i would have to buy a subscription to get that feature.… more

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20. actions on Acrobat Pro

    I have to put watermark (my logo" on jpg files in a folder and then save new files to another folder; with an action doing:
    - add watermark (my logo)
    - save in a folder (same name+export as jpeg)
    Compared to the version 7 (I used it until yesterday) it is much slower and works worse because to avoid having to close hundreds of pdf files (which are created do not know why) I had to add the action "do not save": note that one pdf always remains open to close at the end anyway.
    This is on Windows 10

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