Comment list takes too long to load
Getting comment list to show in Acrobat DC takes way too much time. It's a drag. At least on Mac OS.
Carl Béliveau
shared this idea
Waiting for user feedback after providing registry to the user.
57 comments
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Anonymous
commented
Deactivating fonts on 'a daily basis' is an insane fix for this problem, which plagues me as well. It has nothing to do with any specific document, rather the poor implementation of the panel.
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John P. Milligan
commented
Go to whatever font manager app you use and turn off/disable all the fonts you don't use on a daily basis.
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Anonymous
commented
Could you please provide instructions to decrease active fonts
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John P. Milligan
commented
::ATTENTION::
I have a fix for this lag.
After a lot of troubleshooting, I found that it's the number of active fonts on your machine. Once I decreased all active fonts it immediately works with a click.
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John Milligan
commented
I've been having the same issue for years - 20 - 30 seconds to open comments pane.
The machine at the desk next to me with the exact same build opens the comments pane immediately
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Evan
commented
I think it's time you stopped asking us for sample PDF files, because it's clearly not related to any specific document. This happens on EVERY SINGLE DOCUMENT, regardless of whether it has zero or 1000 comments and regardless of what program created the original PDF. It's clearly an application and/or configuration problem. So if you can't reproduce the problem, it's because you've failed to reproduce your typical end user's hardware/installation/configuration environment somehow. If you start focusing on that, I'm sure we'd all be happy to provide any environment details that would help you troubleshoot.
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mike
commented
slow slow slow with the beachball. so many complaints about this but seems like Acrobat is unaware. Are they even using their own product? i get this same behavior in 2 macs, a mac book pro 2014 and a new mac book pro 2017
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Michael
commented
Agreed. This is not only jobs with Comments.
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Anonymous
commented
It is not dependent on the file. Even in a file with no comments, the Comments panel takes 30 seconds to open.
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roman
commented
As stated numerously, it doesn’t depend on the file.
But if you insist, here is a file: https://adobe.ly/2JNq6VTIt takes me 7.5 seconds to open the comment-pane.
Im on Version 2018.011.20040 and Build 18.11.20040.280397 -
Anonymous
commented
As I've said before on this tread (approx 6 months ago), this is related to unpublished books which are confidential and which I therefore can't share. Sorry
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AdminAmmar
(Admin, Adobe)
commented
Thanks everyone for reaching out to us. We tried to reproduce the issue at our end but were unable to do so.
Please provide the sample files on which the issue is reproducible. It will be of great help. -
Andy White
commented
I have this issue also;
1. Acrobat Version 2018.011.20040
2. macOS 10.12.6
3. Time to display comments panel: 30 secs (Current file has 33 comments)However this is independent of the amount of comments contained in a PDF as it still takes 30 secs even when the PDF on my mac contains no comments.
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Anonymous
commented
Will this ever be fixed??? This is killing us. I should have known what moving to a subscription model would mean. No service and a steady decline in quality. I hope we can find an alternative to Acrobat soon. It just doesn't work anymore.
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Wolf Kamm
commented
The status button says “Need Info”. What kind of info do you need?
E.g. MBP 13" mid-2012, i7, 2.9 GHz, 16 GB RAM, macOS 10.13.4, Acrobat build 18.11.20038.267465
PDFs exported from InDesign 13.1 on Mac, commented in Acrobat Pro DC on Windows (most recent version) – time to open comments on above Mac:
2.9 MB, 160 pages, 8 comments – 23 s
4.6 MB, 264 pages, 43 comments – 6 s
2.1 MB, 112 pages, 68 comments – 15 s
2.4 MB, 92 pages, 30 comments – 6 sI just don’t get the pattern …
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Erica S
commented
It takes over 30 seconds to open the comment panel, regardless of the number of comments or the size of the document. This has been an issue for a long time. A fresh install doesn't seem to help.
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Steve Matthews
commented
Clicking on the comments list (only 4 in this document) is a 10-15 second delay, plus 5 seconds of beach ball and then I see the comments. This is such a slow down in production and very annoying.
Acrobat Pro DC, 2015 iMac, 10.11
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Mary Schultz
commented
I have been aggravated by this issue for at least a year. I need to open multiple documents and view comments and each time it is an agony of waiting. I tried clean installing Acrobat to no avail. I then found some comments8 (I don’t remember if it was here or elsewhere) and they were correct. If you log out of your account and then into a guest account and open Acrobat, the comments open immediately. Go back to your own account and slow as molasses again. According to the commenter, this is an issue related to the user’s identity info on the Mac. I don’t have the slightest idea where I would even find that to change it. But the fact that comments open immediately in the same docs on a PC seems to support this theory.
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Carl Béliveau
commented
Little update on my situation. Got a brand new install on a new Mac Pro. Just Adobe CC installed. My previous computer went through several versions of Adobe products. Now everything runs normally as far as comments loading goes. If that can help troubleshooting the issue.
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Diana
commented
I would like to add my experience. The comments list loads fine, but there is a serious drag when scrolling through and marking it. It adds to the time needed to make edits and is very frustrating. I have noticed that my Adobe Bridge has a similar drag when scrolling through photos.
Adobe Acrobat Pro 2017
Macbook Pro, Sierra 10.12.6