Feature request / Bug report

← Acrobat for Windows and Mac

Comment list takes too long to load

Getting comment list to show in Acrobat DC takes way too much time. It's a drag. At least on Mac OS.

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Carl Béliveau shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Need Info  ·  AdminArvind Yadav (Admin, Adobe) responded  · 

Hi All,

We have provided a registry protected fix, some users confirmed that this worked for them.
Could you please try this at your end as well and let us know your feedback?
Kindly make sure you are on the latest DC build(20.012.20043) and then follow the steps from the attached word file: “Steps.docx”.

Regards,
Arvind

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  • Anonymous commented  ·   ·  Flag as inappropriate

    I have the same problem. I'm on a PC, using the latst version of Acrobat Pro DC (I have tried checking for updates, but none are available) on Windows 10 (also up to date).

    I am working on a PDF of around 63MB, with around 2000 comments. I can view the document fine, but as soon as I open the comments pane the whole thing slows down to an unusably slow speed. It takes over 10 seconds to do anything at all, whether or not it's directly related to the comments. Even scrolling from one page to another takes over 10 seconds.
    As I'm a freelance editor using Adobe to edit proofs, this is a serious problem. Please help!

  • Kelly Vaughn commented  ·   ·  Flag as inappropriate

    Each time I click on the Comments list, Action wizard, or any other tool, it takes 3-5 seconds to load. I am also on Mac OS. Loading the Comments pane took 4 seconds, and I only had four comments.

  • Carl Béliveau commented  ·   ·  Flag as inappropriate

    Hi Aduait.

    1. Version: 2015.020.20042

    2. OS version: 10.11.6

    3. Even if there is only one simple comment I get a delay. I just did it on a single comment file. 30 seconds between hitting the Comments button in the right hand side bar and seeing the comment list (of one) appear.

    I’ve been having the problem since Acrobat DC. I saw in forums people going back to previous version of Acrobat to avoid the issue. I’d rather not.

    Thanks.

    Carl

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