Comment list takes too long to load
Getting comment list to show in Acrobat DC takes way too much time. It's a drag. At least on Mac OS.
Apologies for the inconvenience caused!
We are actively working on this issue and will let you know once the fix is available in our upcoming release.
Thanks for your patience and valuable feedback!
Anyone else see the irony of waiting 3 years, 2 months (and counting) for an issue about things working too slowly to be fixed?
(This is also perhaps not a constructive comment, but pertinent nonetheless.)
That's 3 years, 2 months of inconvenience, to be precise (and counting). Really astonishing. Yes I realize this isn't a "constructive" comment....but A) I gave my constructive comment on this issue in March 2018, so I don't feel too bad about it and B) This really SHOULD be a constructive comment about the overall abysmal state of Adobe customer service, if anyone cared to read it.
Sabrina Bowers commented
Multipage PDFs with dozens or more comments can take a very long time to load.
Editing in the comments toolbar of large PDF with many comments is nearly impossible even with local PDF (WIn 10, Acrobat Pro DC 2020.009.20067). Does the registry fix of meaggarw (Admin, Adobe, Freitag, 27. März 2020) solve the problem? Unfortunately I don't have permission to edit the registry on my company PC. Are there other solutions?
Update 03.07.2020: „Help \ Repair Installation“ has solved the problem!
Adobe, please update and give more information on the registry fix mentioned. This is becoming a major problem with our workflows as more people in my company are working from home and struggling to use the commenting and markup features in Acrobat.
totally, it's ridiculous. working on the most updated software and it take s a few minutes to show the 3 comments that are there, doesn't make any sense.
Jaleed Gilani commented
Admin, I don't know how to add the registry key you are proposing. I use windows 10. Please advise? Maybe through a video uploaded for all on Youtube? Thank You.
Takes longer to open the comments panel of a 6.4 mb PDF than it takes to open a 3.5 gb photoshop file. Just embarrassing Adobe.
I never edited a plist file before. Provided I did it correctly* it didn’t work for me. It still took about 15 seconds to open the comments panel.
* MacOs: I converted the file using `plutil -convert xml1 <FILENAME>`, pasted the tag in the inner of AVGeneral, then converted it back using `plutil -convert binary1 <FILENAME>`.
Adminmeaggarw (Admin, Adobe) commented
Thanks for reaching out to us. We appreciate your patience.
Could you try this registry : HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral]
On Mac the equivalent of the same is : ~/Library/Preferences/com.adobe.Reader.plist/DC/AVGeneral
<key name="ShareVariant" value="0" type="integer"/>
Could you let us know if teh registry improves the comment load time for you.
Has anyone on here found an alternative PDF application that can deal with comments and has checkboxes? After three years, it is clear adobe couldn't care less.
Plus one from me. This problem is historic. I purchased this iMac five years ago to overcome the problem. Even with a new Mac back then I had the same problem. I don't mind the load time so much (an excuse for a cup of tea), but the scrolling not working and having to click on EXACTLY the right part of the next comment to bring it up from the bottom of the screen drives me nuts. If Adobe can't replicate this problem and sort it, it doesn't say a lot for them as software developers – Oh hang on... I run InDesign too – and that is also rubbish!
Acrobat Reader DC 2019.021.20061
OS Catalina 10.15.2
Retina 5K iMac, 27-inch Late 2015
Jaleed Gilani commented
Seconded. I have like 3000+ notes in a PDF and the Comment list takes forever and freezes the PC. Please correct this.
Tomáš Siničák commented
Hey Adobe it's more than two years, please fix it!
It takes way too long, especially because the initial view can't be set to display comments. If I'm opening 50 files with comments, I have click comments, wait, click comments, wait. It's very time consuming. Even if I could click that view for all open documents at once, it would save me a bunch of time.
John P. Milligan commented
Juha - in pro, click on the comment icon on the far right and the comments window opens up
turning fonts off that you're not using fixes the lag issue
JUHA RÄTY commented
And not only the comment list, but each and every comment needs a wheel to spin around for seconds before it opens, and again seconds before you can actually copy the conrtents. WHY IS THIS? There's nothing like that in Reader, and in Reader, you can even browse the comments in the comment window, which is SUPER HANDY. WHY IS THE PRO VERSION WORSE THAN READER? HALOOOOOOOOOOO!!!!!
Turning off fonts is not a fix, it’s a workaround. The software should be fixed to handle it. It doesn’t even require all the fonts for comments. There is no font selection. And even if it would, this should be moved to a background process, that works over time, with a fallback font, or at the very very least a loading bar. Just freezing the thing for 20 seconds is no way for a good software.
Also I don’t know if the RTF-ish support is even on purpose. If you copy formatted text, it sometimes stays in the format, but there is no option to remove or change it. It looks like this part of Acrobat is just poorly written.
Jay M commented
"... fonts that you're not using..." I've seen that issue on machines that didn't have all that many fonts active. Anyway, that doesn't happen all at once.
However, good digital housekeeping will leave the most resources available, to mitigate software issues...
John Milligan commented
turning fonts off that you're not using fixes this issue