Feature request / Bug report

Comment list takes too long to load

Getting comment list to show in Acrobat DC takes way too much time. It's a drag. At least on Mac OS.

51 votes
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    Carl Béliveau shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    34 comments

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      • Jane commented  ·   ·  Flag as inappropriate

        Yes, there is a lag, but for me it's 2 seconds on my laptop with High Sierra. I haven't checked my old or new iMacs, as I am not home.
        MacBook Pro (Retina, 13-inch, Early 2015)
        2.9 GHz Intel Core i5
        16 GB 1867 MHz DDR3
        Intel Iris Graphics 6100 1536 MB

      • Anonymous commented  ·   ·  Flag as inappropriate

        For me, it takes 30 seconds to open the comment panel, even if a document has no comments. Doesn't matter which document or the size of the document. Has been happening for a long time and the lag does seem to be getting longer.

        Mac OS 10.12.6
        Acrobat 2018.009.20050

      • Kelly Vaughn commented  ·   ·  Flag as inappropriate

        Ah! The age of the installation makes sense! The only time my comments pane was snappy was when I was recording an Acrobat course at Lynda. The comments pane opened instantaneously! I thought it was perhaps because of their crazy fast computer. But now that I think bout it, that Acrobat installation was probably done just a couple of days before I used it.

      • Evan commented  ·   ·  Flag as inappropriate

        As all others have said. Open any PDF document that contains comments. Click the 'Comments' button to open up the pane. Wait. Everyone in our office has experienced this issue since the beginning of Acrobat DC. On newer SSD Macs it's more bearable, about 3-4 seconds wait. On our older Macs with spinning hard drives it takes as long as 30 seconds for the comments panel to open. For some reason the delay seems to get longer and longer as the installation of Acrobat ages, meaning if I completely uninstall it and reinstall the app, the first few uses are pretty quick and then it gradually gets slower.

      • Chris Hayes commented  ·   ·  Flag as inappropriate

        Comment pane takes too long to load. Our whole company struggles with this...what is the fix?

      • Dave J commented  ·   ·  Flag as inappropriate

        Any pdf, any size with comments or no comments takes a extremely long time to open the comment window. It's been like this for a few years. Deleted prefs and relaunched Acrobat DC. No improvement. Still the same. Currently running El Capitan, 10.11.6 on a Mac Pro 3,1.

      • Pierre commented  ·   ·  Flag as inappropriate

        Hi

        I too have the same problem. It doesn't matter if it's just 1 comment or 100+ comments, it is painfully slow to open the Comments pane once it has been clicked. It should be instant but right now it takes between 15 to 30 seconds to open – on any PDF. The PDFs aren't large in size too, less the 1MB, comprised of all vector artwork and text.

        Adobe Version: 2018.009.20050
        Mac OS: macOS Sierra Version 10.12.6

        Please fix this.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hi Arvind,

        I'm afraid I can't send you the PDF. It's an unpublished proof of a book that's in production, and as such is confidential.

        However, this issue affects all PDFs with large numbers of comments (over around 1500), so it isn't just one particular document.

        Thanks

        Steph

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have the same problem. I'm on a PC, using the latst version of Acrobat Pro DC (I have tried checking for updates, but none are available) on Windows 10 (also up to date).

        I am working on a PDF of around 63MB, with around 2000 comments. I can view the document fine, but as soon as I open the comments pane the whole thing slows down to an unusably slow speed. It takes over 10 seconds to do anything at all, whether or not it's directly related to the comments. Even scrolling from one page to another takes over 10 seconds.
        As I'm a freelance editor using Adobe to edit proofs, this is a serious problem. Please help!

      • Kelly Vaughn commented  ·   ·  Flag as inappropriate

        Each time I click on the Comments list, Action wizard, or any other tool, it takes 3-5 seconds to load. I am also on Mac OS. Loading the Comments pane took 4 seconds, and I only had four comments.

      • Carl Béliveau commented  ·   ·  Flag as inappropriate

        Hi Aduait.

        1. Version: 2015.020.20042

        2. OS version: 10.11.6

        3. Even if there is only one simple comment I get a delay. I just did it on a single comment file. 30 seconds between hitting the Comments button in the right hand side bar and seeing the comment list (of one) appear.

        I’ve been having the problem since Acrobat DC. I saw in forums people going back to previous version of Acrobat to avoid the issue. I’d rather not.

        Thanks.

        Carl

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